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Extended Stay America - Chicago - Lansing

2.5 of 5
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2520 173rd Street, Lansing, IL 60438
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Extended Stay America - Chicago - Lansing
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Ranked #6 of 8 Hotels in Lansing
A recent review
5 of 5 stars Reviewed February 9, 2015
Smhager
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49 reviews from our community

Traveler rating
    11
    10
    12
    5
    11
See reviews for
14
4
6
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed February 9, 2015

I have stayed at the extended stay several times due to job interviews and each time has been pleasant! I appreciate the wonderful staff and room experience. Staff is friendly and very willing to help and assist its guest. Thank you extended stay Lansing!!

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay with Extended Stay is always a pleasant stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Salisbury, Maryland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 30, 2014

The was helpful and accommodating. Questions and issues were responded to quickly. The room was nice for the asking price. I will probably stay there in April for a wedding. The hotel lobby was clean as well as the elevator. The hallways were well kept

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that our hotel was to your liking and that you found our lobby and elevator to be clean and well-maintained. I am so proud of our staff for providing your with such helpful and responsive service. Thank you again for your review.... More 

Hammond, Indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2014

I got a hotel with kitchen and regular fridge so I could cook. Room is spacious but glad I read the reviews before going. The roomy had a stale smell to it and with some bleach and soap I cleaned the stove, frig and bathroom. I always clean the bath tub because I enjoy a hot bubble bath to relax... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Ilene - Thank you for telling us about your stay. We are sorry to hear about the unpleasant odor you experienced; however, we are glad that you enjoyed your comfortable bed and our friendly staff. We will review your feedback with our housekeeping staff to ensure all of our rooms smell fresh prior to our guest's arrival. Thank you again... More 

1 review
5 of 5 stars Reviewed November 25, 2014

The hotel was great the staff was great. I think the dishes should be put back in room. But that's minor. I will stay here over and over again. The staff was excellent especially the ManagerJanetta. The breakfast could have been better but it was set up nicely and stocked. You guys should consider getting juice for the people that... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that the staff was friendly and accommodating, and was able to help you navigate the area. It is so great to read that you would stay with us again. Once more, thank you for posting your review. Thank you... More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 2, 2014

Stayed here for a weekend and have to say it was pretty nice for $60 on expedia! We had a Queen studio Smoking that was clean except for the ashtrays were still dirty and the tub still had a few stray hairs. The beds were pretty comfy, the room was updated with a decor that looked better that $60 a... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about how comfortable the bed was. However, I am sorry to hear that there were dirty ashtrays in your room and strands of hair were left behind in the bathroom. To prevent this from happening again, my team is reviewing... More 

Detroit, Michigan
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 19, 2014

I should have done some investigating of what an extended stay provides and does not. No hair dryer or shampoo/conditioner, although the placard states there are complimentary items at the front desk there was only one bottle of shampoo that had already been opened. But check-in went smoothly, Mary let us know that the kitchens are not stocked and at... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for providing us with details about your stay. I am pleased to read that our staff was helpful and that your room was clean; however, I apologize for the people loitering in our parking lot. Please know that I will be working with my security staff to better monitor our grounds to ensure that your experience is not... More 

1 review
2 of 5 stars Reviewed September 7, 2014

No dishes, silverware or cookware in room. Was told that I can check out a set of dishes after 6am the following morning. I couldn't cook in the evening due to empty cupboards so we had to eat out. The following morning i had to go downstairs from 3rd floor to lobby to pickup plastic tote with everything that used... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you are not happy with our new customized kitchen policy and that the items you received were not properly sanitized .To make sure this doesn't happen again, I am retraining my staff on how to deliver dishes to the guest room upon request. As well,... More 

1 review
1 of 5 stars Reviewed September 3, 2014

I would not recommend for my worst enemy to stay there. The hallway at a horrible smell of hot garage and stale cigarettes. The room were even worse than I could have imagined. Most light fixtures and power outlets didn't work. Mold in the bathroom and shower head leaked. Housing keeping only come after eight days of your stay. In... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the hallway had an odor and that your room had cleanliness and maintenance issues. To make sure this doesn't happen again, I am having my maintenance engineer double check all rooms prior to checking guests in. I will also be working with my... More 

Largo, Florida, United States
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 2, 2014

I stayed at this same hotel 1 year ago & then it was fantastic, but it sure isn't now! There was mold growing on the bed skirts in the room. When this was brought to the attention of the front desk we checked 3 other rooms to move to & they too had this same mold on the bed skirts.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced in our hotel. As this hotel’s manager, I can assure you that I am currently working with my housekeeping staff to revise our cleanliness procedures to ensure that this experience is not repeated. I really appreciate you bringing... More 

Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 5, 2014

After watching several commercials on this hotel, I decided to give it a try. I was in town from Michigan for a friend's open house. I was extremely disappointed! No housekeeping services at all! You had to bring your linens and towels down every day to be washed. You were given 2 rolls of toilet paper to start. Each day... More 

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