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Extended Stay America - Chicago - Lansing

2.5 of 5
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2520 173rd Street, Lansing, IL 60438
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Extended Stay America - Chicago - Lansing
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Ranked #4 of 8 Hotels in Lansing
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61 Reviews from our TripAdvisor Community

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    19
    11
    12
    6
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17
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Indianapolis, Indiana
1 review
1 of 5 stars Reviewed 1 week ago

Where do I start... (1) I have asthma and had a non-smoking room, but smelled smoke as soon as stepped off the elevator to my floor (2) The supposedly "remodeled" room was in terrible shape; hole in wall, the floor was nastier than nasty... red colored around the bed... eeeh (3) When I returned to the room at night, there... More 

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Trenton, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We were in town for a graduation party. This was the closet hotel to the venue we were attending. Upon arriving to this hotel at first on the outside it didn't look to bad. Then when we went to our room ,which was on the third floor and as soon as we open the door immediately we were hit with... More 

Was this review helpful? Yes 1

Travelers are raving about these Lansing hotels

1 review
5 of 5 stars Reviewed 4 weeks ago

this trip was the most amazing trip ever the hotel staff were amazing thanks to javier for being the best help during my stay the room were very clean and the staff were very friendly...javier really made me feel like i was at a 5 star hotel. i will definitely be coming back...

Was this review helpful? Yes
Gary, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

They are always so nice and polite. I've never had a bad experience. I always do a general walk through of my room. And it's been clean and tidy. The service is always with a smile. That makes a big difference considering traffic is horrible and stopped often in that area. My drive can be easily 2hrs. Yet, the greeting... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that the staff is always polite to you and you always have a great stay. As well, I'm glad that you enjoyed your fully equipped kitchen during your visit. The staff and I would like to thank you again for posting your review.... More 

1 review
4 of 5 stars Reviewed May 29, 2015

We arrived at the front desk & we waited for about 15 minutes before we were attended to / to check in by a lady. She seemed tired and agitated. Everything in the hotel seemed to be fine. However, during the wee hours of the morning, I went to utilize the restroom and turned on the light switch. To my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you had to wait such a long time to be checked in. Still, I'm glad that our staff took care of your issues and made your stay great. The staff and I would like to thank you again for... More 

1 review
5 of 5 stars Reviewed May 15, 2015

The staff at Extended Stay, Lansing is amazing! It was such a pleasure to stay here. They were so nice and assisted my every need. This definitely will not be my last time staying here! I loved the service! -Gloria

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments regarding our staff and the great customer service they provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed May 13, 2015

It was a nice stay everyone was so friendly and Respect the room was clean hallway and lobby also they also had washer and dryer but I didn't have to use them but I peak in and it was also clean to ............................................

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. We are happy to read that we were able to provide you with friendly customer service, a clean environment and an overall great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

1 review
5 of 5 stars Reviewed May 13, 2015 via mobile

I truly love the Extended Stay Lansing. The staff was very friendly, the rooms are up to date and extremely clean. The hotel is quiet and I felt safe! Perfect choice, awesome rates! I recommend this hotel to anyone in between stays, business or family vacationing .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled we were able to accommodate your needs with a comfortable stay at a great value. I'm so pleased to hear that we provided you with a clean room and professional customer service. Thank you for posting your review. We look forward to having you... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed May 13, 2015

This place is exceeds guest service. whenever Im in town I stay here. Staff is always helpful & manager Jeanetta goes out of her way to make sure your stay is great. often stay at extended stay when traveling & this one is the best. Keep up the good work you guys!!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our customer service was exceptional. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed May 13, 2015

Our stay was great from start to finish from the moment we checked in. We were greeted by a very friendly Natasha who was very helpful. Our room was very spacious & clean. We did have a slight problem wedidn't have cooking utensils but that was taken care of when I spoke the manager Jeanetta she gave us every thing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you so much for posting a review of our property. I'm glad that your stay was great from the start. I am pleased to hear that you enjoyed our spacious rooms, friendly customer service and reasonable rates. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

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