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Extended Stay America - Chicago - Lansing

2.5 of 5
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2520 173rd Street, Lansing, IL 60438
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Extended Stay America - Chicago - Lansing
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Ranked #5 of 8 Hotels in Lansing
A recent review
5 of 5 stars reviewed 1 week ago
Gloria P
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56 reviews from our community

Traveler rating
    17
    10
    12
    5
    12
See reviews for
15
4
8
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (17)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (6)
All months
1 review
5 of 5 stars Reviewed 1 week ago

The staff at Extended Stay, Lansing is amazing! It was such a pleasure to stay here. They were so nice and assisted my every need. This definitely will not be my last time staying here! I loved the service! -Gloria

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments regarding our staff and the great customer service they provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

It was a nice stay everyone was so friendly and Respect the room was clean hallway and lobby also they also had washer and dryer but I didn't have to use them but I peak in and it was also clean to ............................................

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. We are happy to read that we were able to provide you with friendly customer service, a clean environment and an overall great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I truly love the Extended Stay Lansing. The staff was very friendly, the rooms are up to date and extremely clean. The hotel is quiet and I felt safe! Perfect choice, awesome rates! I recommend this hotel to anyone in between stays, business or family vacationing .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled we were able to accommodate your needs with a comfortable stay at a great value. I'm so pleased to hear that we provided you with a clean room and professional customer service. Thank you for posting your review. We look forward to having you... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This place is exceeds guest service. whenever Im in town I stay here. Staff is always helpful & manager Jeanetta goes out of her way to make sure your stay is great. often stay at extended stay when traveling & this one is the best. Keep up the good work you guys!!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our customer service was exceptional. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay was great from start to finish from the moment we checked in. We were greeted by a very friendly Natasha who was very helpful. Our room was very spacious & clean. We did have a slight problem wedidn't have cooking utensils but that was taken care of when I spoke the manager Jeanetta she gave us every thing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you so much for posting a review of our property. I'm glad that your stay was great from the start. I am pleased to hear that you enjoyed our spacious rooms, friendly customer service and reasonable rates. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was great. Very friendly staff. Over friendly Manager. I mean the young lady that's the General Manager really cares about her guest and her staff. I was there for a few weeks and every time I saw her she had a smile that would light your day up and she always ask anybody how they were doing how is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that people were hanging out in halls and parking lot. Still, we are happy to know that we were able to accommodate your needs. I truly appreciate your kind comments regarding our staff and am proud of them for handling issues in a timely manner.... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

How is anyone leaving this disgusting place good reviews?? Checked in for a week just to have to move from one room to another over how filthy the room I got was but the second wasn't much better. Both rooms were dirty but the first room literally smelled of old garbage. The utensils and pots they offer you is very... More 

Was this review helpful? Yes

Travelers are raving about these Lansing hotels

1 review
5 of 5 stars Reviewed February 9, 2015

I have stayed at the extended stay several times due to job interviews and each time has been pleasant! I appreciate the wonderful staff and room experience. Staff is friendly and very willing to help and assist its guest. Thank you extended stay Lansing!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay with Extended Stay is always a pleasant stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Salisbury, Maryland
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 30, 2014

The was helpful and accommodating. Questions and issues were responded to quickly. The room was nice for the asking price. I will probably stay there in April for a wedding. The hotel lobby was clean as well as the elevator. The hallways were well kept

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that our hotel was to your liking and that you found our lobby and elevator to be clean and well-maintained. I am so proud of our staff for providing your with such helpful and responsive service. Thank you again for your review.... More 

Hammond, Indiana
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2014

I got a hotel with kitchen and regular fridge so I could cook. Room is spacious but glad I read the reviews before going. The roomy had a stale smell to it and with some bleach and soap I cleaned the stove, frig and bathroom. I always clean the bath tub because I enjoy a hot bubble bath to relax... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this review

Ilene - Thank you for telling us about your stay. We are sorry to hear about the unpleasant odor you experienced; however, we are glad that you enjoyed your comfortable bed and our friendly staff. We will review your feedback with our housekeeping staff to ensure all of our rooms smell fresh prior to our guest's arrival. Thank you again... More 

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11 photos of this hotel

Management photos: Courtesy of the property manager

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