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Holiday Inn Express Hotel & Suites Chicago South Lansing

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2323 172nd Street, Lansing, IL 60438
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Chicago South Lansing
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48 Reviews from our TripAdvisor Community

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Traveler rating
    28
    12
    2
    4
    2
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15
10
3
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • French first
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  • All months
    (48)
  • Mar-May only
    (7)
  • Jun-Aug only
    (15)
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    (18)
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    (8)
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Lagos, Nigeria
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Rooms were clean and comfortable. The location was easily accessible and quite safe. Liked the fact that some major retailers (Macy's, Marshall's, Burlington Coat Factory, Walmart etc.) and restaurants were within walking distance from the hotel. The breakfast options were very limited though. This may be perfect for business people passing through but restrictive for non-business visitors like myself. There... More 

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Kansas City, Missouri
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As usual, this IHG establishment is always a pleasure to stay at. I have stayed at this location about 8 times and have always been pleased. Always clean, friendly and professional. If you're looking for a nice place to stay in Lansing, this is it.

Was this review helpful? Yes 1
Des Moines, Iowa
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Typically I stay with IHG with my fiance and I have to say this property has disappointed me. Our room was missing towels as we had a double bed & they only left two towels. The breakfast attendant was on her phone and did not restock the breakfast unless more people walked in. She was blind to us. On top... More 

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Rahul2323, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Dear Robert G, Thank you for your candid remarks regarding your experience at our hotel. I am very sorry that we failed to meet your expectations during your stay with us, and would like to learn more about it from you. I'm sorry but I am unable to locate a reservation with your name, and it would be really helpful... More 

Dayton, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 9, 2015 via mobile

I haven't stayed at a Holiday Inn in a long time. The shower curtain was broken so the bathroom instantly became a wet room. Stains throughout the room and the bed linens weren't clean. I changed them myself. I notified the front desk but the front desk clerk during my check out didn't seem interested. During my check in the... More 

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Lexington, Kentucky
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed May 13, 2015

We recently stayed here overnight and had a very restful stay. Although we arrived late, the front desk clerk was very upbeat and helpful. The rooms were very comfortable, and the breakfast was well above average. I would definitely stay here again in the future.

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Columbia, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2015

I made my reservation under an employee rate and from the beginning I got great customer service! I called and spoke to Desiree? I believe is her name and she placed me in a correct room with such a smile that I could feel through the phone! I checked in with Dave and he as well had great service. We... More 

Was this review helpful? Yes 2
Steeler Nation, Pgh, PA
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 15, 2014

This was our first time staying at this Holiday Inn Express. I had read the positive reviews from trip advisor and decided to give it a try. My major hesitation was that it was higher than the neighboring hotels in the area. The greatest plus was since I needed a handicap accessible room, this room was right on the first... More 

Was this review helpful? Yes 2
Aemish P, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Thank you for the positive comments regarding our staff and hotel. I appreciate the feedback. I am sorry to hear that you had to deal with noise in your room as it is the closest room to our lobby and convenient for its accessibility features. We love hearing about the great feedback and take to heart your comments. Thank you... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 12, 2014

We've stayed here before. And again, we had a wonderful visit. Lupe works the front desk during the day shift and she excels at her job. The pool, the exercise room, our room, everything is clean and well kept. Looking forward to our next visit in the spring.

Was this review helpful? Yes
Aemish P, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Thank you for your positive comments. Happy Anniversary! I am appreciative you chose our hotel. Lupe is definitely an asset to our winning team. Please come back and see us soon. More 

Highland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

I contacted the hotel three days before our stay and was able to book a room with some help from Lupe Llanes. It was a one night stay and we booked a suite. It was clean, comfortable, and convenient. Located right off the expressway.Lupe was wounderful, She helped me plan a suprise for my wife for our 26 wedding anniversary... More 

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
99 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed September 5, 2014

I have been staying here a number of years, generally the stays have been good. I paid for a Suite, with a certain room number. It is a room that I have had for certain number of stays, it works well for me. I contacted the GM by phone a few days before the visit, and we confirmed my request,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Dear Michael M, Thank you for your loyalty in choosing Holiday Inn for your travel needs, and for taking the time to write a candid review. We do apologize we were unable to anticipate more of your needs and therefore provide you with a better experience. We appreciate your compliments about the hotel being nice, however, we are sorry your... More 

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103 photos of this hotel

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Other (4)
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