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Holiday Inn Express Hotel & Suites Chicago South Lansing

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2323 172nd Street, Lansing, IL 60438
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Holiday Inn Express Hotel & Suites Chicago South Lansing
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53 Reviews from our TripAdvisor Community

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Fort Belvoir, Virginia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 23, 2015

I received a room with a malfunctioning air/heating system. The system basically "went on the fritz" late in the evening while sleeping. I already had my gear spread out and really tried to sleep through it as I have been traveling over 20 hours with no sleep. I received little rest. No refund, no credit as of now. I told... More 

Helpful?
Thank Steve H
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Dear Steve H, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you encountered problems with the air conditioning system. I would like to apologize for the inconvenience this issue may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly... More 

Lagos, Nigeria
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 22, 2015

I spent the summer with family who live in the Dolton/Chicago area. However, I was having family coming to visit and so booked rooms for them at the Holiday Inn Express. We had gone around to a few hotels in the area and found them wanting, so when I came across the great reviews for this HIE online, we were... More 

Helpful?
Thank MsOreoluwa
Kemah, Texas
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 27, 2015

This hotel was a pleasant surprise. I was looking for something close to my morning appointment and it was my first time in the area. The location is behind a Honda dealership with several other hotels around. It was easy to get to and the staff were very friendly. It was also walking distance from Dixie Fried Chicken and Bait... More 

Helpful?
Thank Brenda S
Silicon Valley
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 17, 2015

We have stayed at this Holiday Inn several times, when traveling back to the U.S. after visiting family in Toronto. We always enjoy it, but we were especially impressed during this stay. When we turned on the heat, it set off the smoke alarm, and they sent someone right up to take care of it. The toilet wasn't flushing properly,... More 

Helpful?
Thank BayLeaves
New Haven, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 12, 2015

A friend and I enjoyed our two night stay at this HIE. Everything was very clean and shiny, and the beds were extra comfy. Since it was August, we were invited to have pancakes in the lobby during the evening, which fit very well in our schedule. Everyone was very friendly and helpful, especially the desk people and breakfast buffet... More 

Helpful?
Thank Jill S
Lagos, Nigeria
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed August 23, 2015

Rooms were clean and comfortable. The location was easily accessible and quite safe. Liked the fact that some major retailers (Macy's, Marshall's, Burlington Coat Factory, Walmart etc.) and restaurants were within walking distance from the hotel. The breakfast options were very limited though. This may be perfect for business people passing through but restrictive for non-business visitors like myself. There... More 

Helpful?
Thank AkinloluL
Kansas City, Missouri
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 13, 2015 via mobile

As usual, this IHG establishment is always a pleasure to stay at. I have stayed at this location about 8 times and have always been pleased. Always clean, friendly and professional. If you're looking for a nice place to stay in Lansing, this is it.

Helpful?
1 Thank Chris T
Des Moines, Iowa
2 reviews
1 of 5 stars Reviewed August 5, 2015

Typically I stay with IHG with my fiance and I have to say this property has disappointed me. Our room was missing towels as we had a double bed & they only left two towels. The breakfast attendant was on her phone and did not restock the breakfast unless more people walked in. She was blind to us. On top... More 

Helpful?
Thank Robert G
Rahul2323, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Dear Robert G, Thank you for your candid remarks regarding your experience at our hotel. I am very sorry that we failed to meet your expectations during your stay with us, and would like to learn more about it from you. I'm sorry but I am unable to locate a reservation with your name, and it would be really helpful... More 

Dayton, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 9, 2015 via mobile

I haven't stayed at a Holiday Inn in a long time. The shower curtain was broken so the bathroom instantly became a wet room. Stains throughout the room and the bed linens weren't clean. I changed them myself. I notified the front desk but the front desk clerk during my check out didn't seem interested. During my check in the... More 

Helpful?
1 Thank DJsAngel
Lexington, Kentucky
Level Contributor
142 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed May 13, 2015

We recently stayed here overnight and had a very restful stay. Although we arrived late, the front desk clerk was very upbeat and helpful. The rooms were very comfortable, and the breakfast was well above average. I would definitely stay here again in the future.

Helpful?
1 Thank KYBATMAN
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