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Holiday Inn Express Hotel & Suites Chicago South Lansing

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2323 172nd Street, Lansing, IL 60438
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Holiday Inn Express Hotel & Suites Chicago South Lansing
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Holiday Inn Express Hotel & Suites Chicago South Lansing
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45 Reviews from our TripAdvisor Community

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Traveler rating
    27
    11
    2
    4
    1
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14
9
3
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Dayton, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 9, 2015 via mobile

I haven't stayed at a Holiday Inn in a long time. The shower curtain was broken so the bathroom instantly became a wet room. Stains throughout the room and the bed linens weren't clean. I changed them myself. I notified the front desk but the front desk clerk during my check out didn't seem interested. During my check in the... More 

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Lexington, Kentucky
Level Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed May 13, 2015

We recently stayed here overnight and had a very restful stay. Although we arrived late, the front desk clerk was very upbeat and helpful. The rooms were very comfortable, and the breakfast was well above average. I would definitely stay here again in the future.

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Columbia, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2015

I made my reservation under an employee rate and from the beginning I got great customer service! I called and spoke to Desiree? I believe is her name and she placed me in a correct room with such a smile that I could feel through the phone! I checked in with Dave and he as well had great service. We... More 

Was this review helpful? Yes 2
Steeler Nation, Pgh, PA
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 15, 2014

This was our first time staying at this Holiday Inn Express. I had read the positive reviews from trip advisor and decided to give it a try. My major hesitation was that it was higher than the neighboring hotels in the area. The greatest plus was since I needed a handicap accessible room, this room was right on the first... More 

Was this review helpful? Yes 2
Aemish P, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Thank you for the positive comments regarding our staff and hotel. I appreciate the feedback. I am sorry to hear that you had to deal with noise in your room as it is the closest room to our lobby and convenient for its accessibility features. We love hearing about the great feedback and take to heart your comments. Thank you... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 12, 2014

We've stayed here before. And again, we had a wonderful visit. Lupe works the front desk during the day shift and she excels at her job. The pool, the exercise room, our room, everything is clean and well kept. Looking forward to our next visit in the spring.

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Aemish P, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Thank you for your positive comments. Happy Anniversary! I am appreciative you chose our hotel. Lupe is definitely an asset to our winning team. Please come back and see us soon. More 

Highland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

I contacted the hotel three days before our stay and was able to book a room with some help from Lupe Llanes. It was a one night stay and we booked a suite. It was clean, comfortable, and convenient. Located right off the expressway.Lupe was wounderful, She helped me plan a suprise for my wife for our 26 wedding anniversary... More 

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 5, 2014

I have been staying here a number of years, generally the stays have been good. I paid for a Suite, with a certain room number. It is a room that I have had for certain number of stays, it works well for me. I contacted the GM by phone a few days before the visit, and we confirmed my request,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review

Dear Michael M, Thank you for your loyalty in choosing Holiday Inn for your travel needs, and for taking the time to write a candid review. We do apologize we were unable to anticipate more of your needs and therefore provide you with a better experience. We appreciate your compliments about the hotel being nice, however, we are sorry your... More 

Lansing, Michigan
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed 2 nights at this location. For this location to be off the main street and highway you do not hear any traffic, it is amongst all kinds of shopping, theater, bars, eateries, grocery store, ice cream parlors. Just about anything a person or family would want to see, eat and do you can do it from the location.... More 

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Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

My family recently stayed for Labor Day weekend, sold out hotel=busy, even with being busy, staff were amazing! Lupe at the front desk and the Housekeeping staff were top-notch. Nice pool, breakfast and all accommodations. Thank you!

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Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

The hotel personnel were friendly, warm and accommodating; service with a smile. The grounds were well kept. We enjoyed the hot breakfast. It was our family reunion week-end, and we were especially happy that we were allowed to have rooms next to each other.

Was this review helpful? Yes 2
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77 photos of this hotel

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