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All 1 Lake Zurich hotels

Holiday Inn Express Hotel & Suites Lake Zurich-Barrington

2.5 of 5 Hotel   |   197 S Rand Road, Lake Zurich, IL 60047
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Holiday Inn Express Hotel & Suites Lake Zurich-Barrington
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Ranked #1 of 1 Hotels in Lake Zurich
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Alissa d Barrington, Illinois
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97 reviews from our community

Traveler rating
    66
    20
    5
    6
    0
See reviews for
36
17
9
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Barrington, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been working with this hotel for over a year with my company and have to say the service is excellent! This weekend our power was out so we got a room (they even allow dogs). This is then first time I have stayed. Our room was extremely clean, very comfortable, and spacious. Two adults, our four year old,... More

Was this review helpful? Yes 1
Hanan H, Guest Experience Supervisor at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Alissa D, Thank you for your wonderful comments about our hotel. I'm very happy that you enjoyed your stay and that your daughter enjoyed the pool. I have shared with the staff your comments. And I hope that you choose to stay here again soon. Allison Guest Experience Supervisor More

St. Petersburg, Florida
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean modern hotel with friendly service. The breakfast is delicious - eggs, sausages, toast, pastries, cereal, fruit, yogurt and make your own pancakes. Definitely recommend staying here - don't be put off by the fact that it's beside a strip mall and hidden.

Was this review helpful? Yes 1
Hanan H, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Dear Anna, Thank you for choosing the Holiday Inn Express and Suites during your visit to the Lake Zurich IL area. I am pleased to hear that you have enjoyed your visit with us. Thank you for the kind review comments. I shared the note about how much you liked our hot breakfast and your experience with our friendly staff.... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband,daughter and myself stayed here a week ago.There was a mistake with our billing but was cleared up quickly.Beds were comfortable,room was clean,great a/c.nice towels and sheets,fast wifi.We didn't have enough time to try the pool but it looked nice.Nice breakfast,coffee wasn't as hot as I liked but was fresh and good.Most of the t.v. channels were set in... More

Was this review helpful? Yes 1
Hanan H, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Dear Guest, We are so happy you enjoyed your stay with us. I am very sorry about the inconvenience with your newspaper. We do have both English and Spanish versions of the same newspaper, so it was definitely an accident that the wrong language was brought to you in the morning. Next time you stay (we are looking forward to... More

Lake Zurich, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Dear Hanan, Thanks so much for making sure that the guests for my Son and Daughter-in law's wedding on Aug. 9th. received excellent service and accommodations. I believe we had about 10 rooms reserved for the event and they were all filled. The shuttle to the Concorde was a real help. The breakfast served Sunday morning was also well received... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014 via mobile

I came to this hotel on a business trip and stayed for two weeks. The location is excellent. Within a mile of several great and inexpensive restaurants (tacos el norte, giordano's) and grocery stores (trader joe's, jewel osco) and across the street from a park on the actual Lake Zurich. Service exceeded my expectations... for example, room service accidentally discarded... More

Was this review helpful? Yes 1
Nev_3, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

jllchs, Thank you for complimenting our service. I'm glad we were able to be of assistance to you. I do sincerely apologize for the confusion we had regarding the food and am thankful to you for giving us the opportunity to make things right. We do value your business and hope that your stay is as enjoyable as possible. If... More

1 review
5 of 5 stars Reviewed August 2, 2014

I stayed here for a few days while in town for a family event. I normally don't leave reviews but I was so satisfied with the service I received that I decided to go for it and review! The service was amazing. The room was so clean and updated. I ran into one of the managers, Hanan, and she was... More

Was this review helpful? Yes
Nev_3, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Dear Christina, Thank you so much for staying with us and for completing the review! It really does assist us in letting us know how we are doing. I'm glad we were able to meet your needs and be of service to you. Please join us again soon. Have a great day today. Sincerely, Christopher Kruk Front Office Manager More

Manteno
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 31, 2014

I have never stayed at a hotel that actually gave zero housekeeping service the second day of our stay. We were gone to an all day outdoor hot and humid event and looking forward to a shower before dinner. We left the hotel at 7am & returned at 7 pm to find a note slid under our door telling us... More

Was this review helpful? Yes 2
Nev_3, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Dear Michelle, Please accept our sincere apologies in regards to your recent stay here at the Holiday Inn Express Lake Zurich, IL. We first would like to thank you for staying with us and for notifying us of the challenges that you experienced during your stay. We will be working to see that something of this nature does not occur... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

I truly enjoyed my stay at the Lake Zurich Holiday Inn. When I arrived my room was clean and ready for my early check in. I was in town to attend a retirement party for a friend. The staff was polite and very helpful. The general manager was awesome and had a great personality. Her alone would be the reason... More

Was this review helpful? Yes 1
Hanan H, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Hi Anthony, We are so grateful for your wonderful review. It really means a lot to us. We are pleased to hear that you were so content with your stay and I will definitely let my staff know of your kind words. Thank you for taking the time to leave us such a nice review. We look forward to seeing... More

Grand Rapids, Michigan
Top Contributor
140 reviews 140 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

Our stay here started out poorly from the start. When I first called to reserve a room the gentleman that answered the phone stated that he was too busy to book my room at the moment and asked if he could call me back later. Already I could tell customer service was lacking. I waited a few hours for a... More

Was this review helpful? Yes
Nev_3, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Good Morning, I really do appreciate you taking your time to let us know how we are doing. However, I am troubled by the obstacles that were apparent in your stay. Here at the Holiday Inn Express, I truly do believe that customer service should be our number one priority and that we should strive to go above and beyond... More

Burlington, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 2, 2014

Had another work trip in the area and quickly knew where I wanted to stay. The cleanliness of the rooms have stayed in very high regard. The staff are as friendly and helpful as the last times I've stayed. I had a room away from the elevators and slept even better with the newer firmer pillows. Only complaint would be... More

Was this review helpful? Yes 2
Hanan H, General Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this review

Hi Franz, First, thank you for taking time out of your day to write us a review. We are glad you enjoyed your room and I will definitely let my housekeeping staff and front desk staff of the great job they are doing. I'm sorry you didn't get to use the pancake machine, I do hope you have time to... More

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Additional Information about Holiday Inn Express Hotel & Suites Lake Zurich-Barrington

Address: 197 S Rand Road, Lake Zurich, IL 60047
Phone Number:
Location: United States > Illinois > Lake County > Lake Zurich
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Zurich-Barrington 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Lake Zurich-Barrington
Holiday Inn Express Hotel & Suites Lake Zurich-Barrington IL - Lake County

33 photos of this hotel

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