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Fairfield Inn Joliet South

#9 of 23 Hotels in Joliet
Certificate of Excellence
2.5 of 5
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1501 Riverboat Center, Joliet, IL 60436
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Fairfield Inn Joliet South
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Ranked #9 of 23 Hotels in Joliet
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
John M Pittsburgh, Pennsylvania
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62 reviews from our community

Traveler rating
    29
    13
    13
    4
    3
See reviews for
20
9
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Typical Fairfield Inn. Decor is a little old but bed was comfortable. Room is a pretty good size. There is a pool but no gym. They do have an agreement with a local YMCA, but that is 2 miles away from the hotel.

Was this review helpful? Yes
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear John M, Thank you for taking the time to let us know how your stay was. I am happy to know that you found our beds to be comfortable. I would like to apologize that we did not meet all of your expectations. We appreciate your feedback as it allows us to continually improve. Thank you for your review.... More 

Burbank, California
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a quick stop over for me, used points so I can't speak to value, but the room was clean and quiet so I can't complain. Carpeting was getting a little threadbare, but other than that, I can't see much wrong with it. Liked that they had a water cooler at the front door so I could fill up my... More 

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Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear XCMonkey, Thank you for sharing your feedback about your recent stay at our hotel. Your review is greatly appreciated. I am happy to hear that you enjoyed your stay with us and that your room was clean and quiet. We pride ourselves in offering our guests impeccably clean rooms & amazing customer service. We look forward to welcoming you... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 12, 2015

My family has stayed at this location a number of times over the years for tumbling meets. The people are great and really no complaints except this property is in dire need of an upgrade, which is why I gave it 3 stars. I hope it is on Marriotts list to get this done. Price and people make it worth... More 

Was this review helpful? Yes
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear Jpcanderson44, Thank you for reviewing the Fairfield Inn Joliet South. We truly appreciate all of your feedback. It is good to know that our staff and reasonable prices are what keep you coming back. We strive to ensure all of our guests have the best hotel experience possible. Thank you so much for your loyalty. We look forward to... More 

Nashville, Indiana
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

The Fairfield Inn was a typical Marriott property. It was clean as usual and the staff was very nice. The manager comped us extra points when the heating system malfunctioned. The room was very clean and the bathroom was, as well. The only complaint I would have about the room was the bed. The mattress was soft on the sides... More 

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Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear bwcoach9, Thank you so much for taking the time to let us know how your stay was. Please know that we are deeply sorry for the issue you experienced during your stay. I am very happy to know that we were able to order you extra points for your inconvenience. We truly appreciate your feedback as it allows us... More 

West Des Moines, Iowa
Top Contributor
105 reviews 105 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 4, 2015

The hotel is right of I80, easy to find, no frills, good, clean rooms, great staff and reasonable rates. This property has a nice small pool and hot tub, the rooms are quiet, clean and very comfy. Good place to spend 1 or 2 nights!

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Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear David W, Thank you for your review of the Fairfield Inn Joliet South. We truly appreciate you taking the time to give us your feedback. It’s good to read that you enjoyed our clean, quiet, and comfy rooms. I am very happy to know that you thought our team was great and you were able to enjoy our indoor... More 

1 review
5 of 5 stars Reviewed December 22, 2014

The people that work at this hotel are the best. They really will go out of their way to make sure you have a comfortable stay. The hotel itself is very clean and quiet, comfy too. Everyone there makes you feel right at home.

Review collected in partnership with this hotel

Was this review helpful? Yes
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear kennedy_105, Thank you so much for being so kind! Reviews like this are what keep us going. Making sure all guests are smiling and happy from check in to check out, is what we aim for. Being away from your home is difficult, so we want all guests to feel at home. We will do what we can to... More 

Naugatuck, Connecticut
Top Contributor
64 reviews 64 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 6, 2014

This was a good, brief stay. First, after many hours on the road, on a cold, wintry (but Fall) evening, what a surprise to walk into this hotel and find complimentary soup - two options if you please! - and hot chocolate! WOW! Never before in my life!! What an awesome (a word I don't throw about as many do)... More 

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Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear BloomingMisfit, Thank you for sharing your wonderful review on TripAdvisor. I am delighted to hear that you enjoyed your stay with us. It brings us so much joy to know that you had such an awesome stay. Most guests travel all day to come stop at the hotel before returning on their journey, but from check in to check... More 

Quincy, Illinois
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 3, 2014

What hotel does not have a workout facility? This one! The ammenities here were average, but for the price, I was disappointed. The TownePlace Suites next door is a much better choice for the money, unfortunately it wasn't available during the dates I travelled. The rooms were clean but the AC did not cool the room to desired temperature and... More 

Was this review helpful? Yes
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Hello CSM40, Thank you for your feedback. I would like to sincerely apologize for your dissatisfaction with our facility. I do hope that you were able to take advantage of our complementary off site gym location. We as a team strive to ensure our guests satisfaction. I am truly sorry that we fell short of your expectations, as well as... More 

Napa Valley, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 23, 2014

Above average Fairfield Inn. Comfortable beds and quite location. Friendly staff but had trouble finding anyone staffing the front desk in the afternoon. Maybe just short staffed during our stay. Overall a comfortable hotel.

Was this review helpful? Yes
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Dear 300Steve, First off, I would like to thank you for taking your time to review your stay with us. It is very much appreciated. Being comfortable at a place that is not your home can be difficult. I am happy to hear that that our beds and quiet location worked out great for you. Thank you once again. Have... More 

Macomb, Illinois
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2014

My recent stay at Fairfield Inn South was after a tough day of travel and work. I was greeted with a friendly and helpful smile, I quickly had my key despite a busy front desk and my room was clean and cool, (it was a very hot day), The evening hot 'snack' food that was complementary was a nice touch... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Katrina T, Manager at Fairfield Inn Joliet South, responded to this review

Hi there 171jaybird, Thank you so much for giving us such a great review. We are very happy to hear that you enjoyed your stay. From the moment our guests check in, to the moment our guests check out, we always try to ensure that everyone had a comfortable stay. This summer has been very hot, so I can understand... More 

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