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Lexington Inn & Suites - Joliet / Plainfield / I-55 North

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3231 Norman Avenue, Joliet, IL 60431 (Formerly Holiday Inn Express Joliet-Plainfield)
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Lexington Inn & Suites - Joliet \/ Plainfield \/ I-55 North
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84 Reviews from our TripAdvisor Community

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Joliet
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Our only complaint is about Lexington's cancellation policy. Our confirmation notice stated that you have to give a 2 DAY notice to cancel to avoid being charged a night's stay. We were due to arrive Dec. 27 & leave Dec. 30. We were celebrating Christmas with family on this trip. There was a drastic change in the weather forecast the... More 

Helpful?
Thank Mary A
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2015

I recently went to visit family and we stood at the Lexington inn overall experience was great, staff was amazing room and breakfast was great I would definitely stay there again. The hotel where to expectation.

Helpful?
1 Thank kara s
1 review
5 of 5 stars Reviewed December 9, 2015 via mobile

This is such a great hotel. I really enjoyed my stay. I recommend this hotel to everyone. The breakfast was good. They had my favorite sausage! The staff is great. Bed was soft and really comfy. Great place. I came in town for business I will let everyone know the place to stay is here.

Helpful?
Thank Courtney C
Joliet, Illinois
1 review
5 of 5 stars Reviewed December 9, 2015 via mobile

Great hotel. Good customer service. Breakfast was excellent. The rooms were clean. I felt at home. I definitely will be stopping here again when I come back in town. I will recommend this hotel to all my family and friends. :)

Helpful?
Thank Rosalyn R
Chicago, Illinois
1 review
2 of 5 stars Reviewed December 8, 2015

First, let me say what was at least acceptable with this hotel. The housekeeping staff keep the place clean. During check-in, the front desk staff is friendly enough, but not very professional. She complained about how mean some can be customers when there are problems and mentioned her hourly salary. The breakfast in the morning is you should expect at... More 

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Thank T S

Travelers are raving about these Joliet hotels

Level Contributor
4 reviews
3 of 5 stars Reviewed November 15, 2015

Stayed at the Lexington Inn and Suites for 4 nights while I visited family and friends. Had a pre-paid reservation so check-in was simple and fast. Upon entering my room I was greeted by a pretty heavy antiseptic odor. It faded over time. I was happy to see I was given a handicap accessible room. Large, with sitting area and... More 

Helpful?
Thank Lil' R
Cleveland, Ohio
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 11, 2015 via mobile

This hotel had the crudest towels and linen that I have ever seen in a hotel. I went to the desk to get a towel that wasn't so worn an dingy but they were all the same. Bugs were in the bathroom. The carpet was filthy. Couldn't wait to get out. If you have a choice don't stay here.

Helpful?
Thank Msearli
Texas
1 review
5 of 5 stars Reviewed October 19, 2015

I had a great visit at Lexington! I was greeted at the desk counter by very friendly employees. I felt like they went well above in giving great customer service. I want to Thank everyone especially the cleaning ladies for assisting us with all the extras that we asked for. They were prompt in assisting us! We will return the... More 

Helpful?
Thank Mari S
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 12, 2015 via mobile

First I should say I consider myself pretty low maitenance and easy to please when it comes to hotels. Upon arrival, the first thing I noticed in the lobby was the smell. It was a mixture of old and chlorine. Overall the building is outdated and looks run down on the inside. The desk clerk greeted me and was very... More 

Helpful?
Thank Heather H
Roz R, Manager at Lexington Inn & Suites - Joliet / Plainfield / I-55 North, responded to this review

I am very sorry for any inconvenience you had here at the property. I do appreciate our guest feed back. I appreciate your feed back. This gives us a opportunity to correct anything that is wrong with our hotel. and to make your next stay better then the last. I know you mentioned that you would not be staying here... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 29, 2015 via mobile

I stayed at this place last year and it was recently renovated, Wow what a difference a few days can make. The girl that checked me in was super cool, she didn't know if my room was clean and she went and checked it herself before checking me in. Non-smoking room not really. Safe smashed and toilet handle on its... More 

Helpful?
Thank Brian A
Roz R, Manager at Lexington Inn & Suites - Joliet / Plainfield / I-55 North, responded to this review

I am very sorry for any inconvenience you had at our property. I do appreciate your feed back. This feed back helps us improve not just the hotel but the next experience you have here. I hope you give us one more chance to prove to you that your feed back does matter. There are a few things we are... More 

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