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All 23 Joliet hotels

Harrah's Joliet Hotel And Casino

3.5 of 5 Hotel   |   151 North Joliet Street, Joliet, IL 60432
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75%
Ranked #9 of 23 hotels in Joliet
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
d19902014 Chicago Heights, Illinois
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174 people have reviewed this hotel

Traveler rating
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24
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago Heights, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We recently called Harrahs in Joliet and received excellent service from Birda. She helped us tremendously. She was very professional and friendly and answered all of our questions in a professional manner. Very Satisfied!!!

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Monticello, Illinois
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The front desk staff is very friendly and helpful, in the times I've been there for check-in, the line moves along swiftly. Ruben one of the top notch Host’s on the property and is always just around the corner ready to take care of your every need! I am very impressed with his willingness to make the customer feel pampered.... More

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Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at. Harrah's for a wedding. Although the room was large, the furniture and bedding needed to be updated. It took about 30 minutes to check in once we started working with the front desk. One of our two rooms was not ready for early checking even though we were assured it would be ready. Not good news when... More

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Sean M, Manager at Harrah's Joliet Hotel And Casino, responded to this review

Thanks for your feedback, Patty. I'm sorry to hear that your room wasn't ready. I can see your frustration. We will look into the matter to see why your room wasn't ready so we can improve our procedures and do our best to make sure something like this doesn't happen again. I am also glad to hear the staff was... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

If you are a gambler this is not the hotel for you. They do not know how to treat players. The staff is not courteous. There is people sleeping in the sofas in the lobby from 6-8 am since the casino is closed. The water that comes out of the shower is milky white. The beds are horrible. The buffet... More

Was this review helpful? Yes 1
Sean M, Manager at Harrah's Joliet Hotel And Casino, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. I will also have someone call you personally to discuss your stay with us. We will be in touch and... More

Florida
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed June 14, 2014

Drove into Harrah's Joliet from Chicago without any issues. The hotel was easy to locate, and parking complimentary, plentiful, and safe. It's a quick and easy walk, (all covered) from the garage to the front desk. Check in was prompt as was checking out. From my first contact with the front desk clerk, to my last, everyone employed there was... More

Was this review helpful? Yes 1
Scottsdale, Arizona
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 29, 2014

Stayed here in May and was not disappointed with the room. The room was huge as was the bathroom. Everything was clean and in good working order. Elevators were very fast and the hotel it self was easy to get around in. The front desk was friendly and helpful. The casino is under repair in certain areas till the end... More

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Sean M, Manager at Harrah's Joliet Hotel And Casino, responded to this review

Thanks for the review! Glad you enjoyed your stay with us and especially how you noticed we are trying to do our part in helping the environment! More

Youngstown, Ohio
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very close to metrarail. Easy ride into the city. Clean, updated rooms. Friendly, helpful staff. Excellent breakfast buffet. Small casino, but ample tables & slots. Free valet parking was great. Great food selection!

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Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed May 28, 2014

Harrah's Joliet went above and beyond what I was expecting and what I had been told by friends beforehand: that it's run-down, loud, etc. etc. It was not ANY of those things. The room was extremely updated and HUGE. The bed was extremely comfortable. Everything had been redone in granite. Did not appear to be "worn" or "tired" in any... More

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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2014

I haven't always had a good experience at this hotel, but this stay was different. The staff was very friendly and the front desk was very organized. We went to crab night at the buffet and they had good crab legs. The buffet is clean and the food is good. The casino is small, but has very good gaming selections.... More

Was this review helpful? Yes 1
Sean M, Manager at Harrah's Joliet Hotel And Casino, responded to this review

Thanks for your review! We're glad you gave us another try and were able to let us change your mind! More

Saint Louis, Missouri
Top Contributor
85 reviews 85 reviews
77 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed May 6, 2014

We stayed here for one night to break up a long drive home. The free valet parking is nice and the room we were given was large and clean (despite the teeny tiny pillows). I feel, however, that the rate we were given (using our Harrah's points) was high and several "fees" were added. One fee even after we had... More

Was this review helpful? Yes 2
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Additional Information about Harrah's Joliet Hotel And Casino

Address: 151 North Joliet Street, Joliet, IL 60432
Location: United States > Illinois > Joliet
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harrah's Joliet Hotel And Casino 3.5*
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Also Known As:
Harrah`s Joliet Hotel And Joliet
Harrahs Hotel Joliet
Harrahs Joliet Hotel
Harrahs Casino Joliet

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Amenities

Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style
#1 Green Hotel in Joliet #5 Family Hotel in Joliet
Hotel Class
Number of rooms
204

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