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TownePlace Suites Marriott Joliet

#2 of 23 Hotels in Joliet
Certificate of Excellence
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1515 Riverboat Center Drive, Joliet, IL 60431
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TownePlace Suites Marriott Joliet
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TownePlace Suites Marriott Joliet
TownePlace Suites Marriott Joliet
TownePlace Suites Marriott Joliet
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137 reviews from our community

Traveler rating
    105
    26
    2
    3
    1
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35
25
9
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Charlotte, NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

"Stuck" in Joliet for two days during recent inclement weather, I usually stay in Chicago, pleasantly surprised to stay at this wonderful hotel - clean, great value - with a really fantastic staff! I can't say enough about the women who ran the front desk!

Was this review helpful? Yes
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear Bodie 28270, Thank you so much for sharing your review. We are very happy that you enjoyed your stay! Our staff prides themselves on their superb customer service skills. We appreciate you noticing their consistent hard work in perfecting their craft. We would love to see you again the next time that you are able to visit Joliet. Karen... More 

Freeport, Illinois
2 reviews
4 of 5 stars Reviewed 1 week ago

Was in town for a week for work. Needed a kitchenette to accommodate my mother and I's goal to enjoy cooking and eating healthy while spending time together. Kitchen had everything we needed. Cheryl at front desk ensured all extra comforts for mother with health needs at time I made reservation a week earlier. Todd in Maintenance took care of... More 

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear g2s7777, Thanks so much for sharing your review with us and with other fellow travelers. We appreciate your comments. I am sorry to hear that the thermostat in your suite did not meet your expectations. I am happy to hear that our Maintenance team was quickly able to come to your assistance and adjust it to the best of... More 

chicago
Top Contributor
54 reviews 54 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked two rooms for family for a funeral and spent one night at this Hotel. I asked for the highest floor (4th) away from the elevator, however, our room was directly across or in front of the elevator. We did not experience noise of any type, rather the room was comfortable, beds not very firm but good for a good... More 

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear ruruChicago, We appreciate your thorough review! Thank you for taking the time to share the details of your recent stay. I am very sorry that the reason for your stay with us was for such a sad occasion. I am happy to hear however, that our staff made you feel welcomed and that you were able to enjoy the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel Frequently to the States from Europe. Actually this was my first time staying at this Hotel and I was greeted by this Friendly Girl called Cherie she made me feel at home with such a welcoming Smile which made me and My Family feel at home. The room I stayed in was Large and was very comfortable for... More 

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear George B, It was a pleasure to read your review! Great Experiences are exactly what our team aims to deliver to all of our guests. I'm so happy to hear that you enjoyed our spacious suites and our home baked cookies. I will share your kind words with Cherie and the rest of our team. It will make their... More 

Metairie, Louisiana
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel frequently and normally stay at HIG properties. A buddy recommended this Marriott property and I must admit, this hotel is far nicer than others I have stayed at in the past. Friendly hotel staff on check-in. Room amenities are plentiful (desk, lounge chair, work chair, fridge, mini stove, microwave, and dishwasher. I would definitely stay here if I... More 

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear James S, Thank you for your 5 star review. We really appreciate your feedback as do other fellow travelers! It is nice to hear that you enjoyed all the great amenities that we feature in each of our suites. Having items in your room like our fully equipped kitchens and customizable workstations, really helps to make travel feel less... More 

Bristol, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stopped here on a long trip and felt like we'd arrived at home! People were great, consistently called us by name and couldn't seem to do enough for us. Room was large and well appointed with some unique features not usually found in hotels. Pool and hot tub were a blessing after a long day of travel. Breakfast quite adequate.... More 

Was this review helpful? Yes
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear Chocoholic 2660, Thank you for your glowing review! Our entire team is grateful to have earned your recommendation to others traveling to Joliet. Your kind words will be shared with our staff. The next time that you are traveling through Joliet, we would love to see you again! Karen Young Sales Coordinator More 

1 review
5 of 5 stars Reviewed February 18, 2015

What a phenomenal hotel experience. Super cleanly and up to date! If you need a laugh Cherrell and the other ladies at the front desk are extremely friendly and welcoming! Would absolutely stay again.

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear vagabond 1082, Thank you for your 5 star review. We truly value your business and your feedback! It is so nice to hear that you found our hotel to be clean and updated. Our management company strives to keep our hotel in tip top shape and I'm so glad that you were impressed. I have to agree with you... More 

New Lenox, Illinois
2 reviews
5 of 5 stars Reviewed February 3, 2015

After a house fire we were sent to TownePlace suites of Joilet. from the time of check in We were very pleased with the whole operation. The staff there is amazing. The rooms are Clean, stocked, and maintained impeccably. Everyone there went out of there way to make Us comfortable. When we had snow, our cars were brushed off, when... More 

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Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear Joy K, Thanks so much for your great review ~ we really appreciate your feedback. I'm very sorry to hear that the reason for your stay with us was due to a house fire, but I am happy that during such a hard time for you, we were able to make your stay enjoyable. We would love to see... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 27, 2015

I stayed here for several days while on a business trip and was thoroughly impressed with this hotel. The room was very nice and extremely clean with a kitchen and kitchen wares, which was a huge plus. The hotel staff was exceptionally friendly and helpful throughout my stay. I was also very pleased by the workout facilities. Overall, one of... More 

Was this review helpful? Yes
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear nicoanto90, I am so glad that you enjoyed your stay with us and found our staff to be efficient at meeting your requests. We pride ourselves in our superb customer service levels. Glad to hear that you found our hotel to be one of the nicest that you have encountered. We know that there are a lot of choices,... More 

Concord, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

I have stayed at many hotels around the world over the years and stayed at this hotel numerous times in the past year. They have the best service and friendliest staff I have every experienced. Every visit and across every shift they treat you with a great smile and warm greeting, many times remembering your name. The rooms are excellent... More 

Was this review helpful? Yes 2
Sales_Manager_0, Manager at TownePlace Suites Marriott Joliet, responded to this review

Dear EdO, It was a pleasure to read your review! The title of your review, “Great Place To Stay" is exactly what our team aims to deliver to all of our guests...and then some :) Our hotel itself can provide a nice environment, but our team also strives to provide each of our guests with memorable guest service. I'm so... More 

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