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Empress Hotel

2300 Empress Drive, Joliet, IL 60436
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8 reviews from our community

Traveler rating
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 4, 2011

It is hard to bad mouth the local hotels, but I will anyhow. The empress casino has had a fire and it is still being repaired. The companyg and is doing a good thing at the casino. However, My wife and I were gambling and drinking and should not have been on the road. Therefore we went over to the... More 

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2 reviews
1 of 5 stars Reviewed July 11, 2011

Shuttle drivers expect a tip, crappy deli for food after 11 pm weekdays, no local deliveries available, 2 miles from town watch what you drink before venturing for food after being on the road all day.... Overpriced weekdays one hundred dollars and change... Pass it by and look for something better is my recommendation..

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Travelers are raving about these Joliet hotels

Canada, Kentucky
1 review
2 of 5 stars Reviewed November 23, 2010

hotel is old, needs updating, a distance from casino have to take a shuttle and they expect to be tipped. Still reovating from fire, might be nice, food at buffet was terrible, customer service sucked, employees walk around like robots , appears their afraid talk to you for any length of time, machines are horribly tight trying to be up-scale,... More 

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Chicago, Illinois
1 review
1 of 5 stars Reviewed October 14, 2010

This hotel should be marked for demolition. You want to stay here hope your deaf, dumb, and blind! Staff acts like there doing you a favor for staying there. Totally unresponsive and just do what they absolutely have to. Room had plumbing problems and shower if your over 5 feet get ready to take a shower on your knees. Heard... More 

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Fox River Grove, IL
Top Contributor
65 reviews 65 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 27, 2010

My title should explain my feelings well enough. I did not realize ahead of time that this hotel was not connected to the casino. We stay at these hotel/casino combinations on purpose for the ease of traveling back and forth from the room to the casino. This was a big dissapointment. The hotel does offer a shuttle, thats true, but... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2009

From the minute I walked into this establishment, I could smell the lingering odor of cigarette smoke. The beauty of the hotel itself was masked in a cloud of ignorant desk workers and a blatant disrespect of the no smoking law. The room was average; although the carpeting held terrible stains as well as cigarette burn holes. A block of... More 

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Dwight, Illinois
1 review
5 of 5 stars Reviewed August 27, 2008

The hotel is very close to the casino and offers shuttle service to and from the hotel to the casino. The hotel employees are very nice. The rooms were very clean and comfortable. I plan to stay there again and I only live a half an hour away. That's how much I loved the place.

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Las Vegas, Nevada
Top Contributor
136 reviews 136 reviews
60 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 6, 2008

Hotel is near casino and offers shuttle to/from casino. Nice indoor pool and good service.

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