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Empress Hotel

2300 Empress Drive, Joliet, IL 60436
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8 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 4, 2011

It is hard to bad mouth the local hotels, but I will anyhow. The empress casino has had a fire and it is still being repaired. The companyg and is doing a good thing at the casino. However, My wife and I were gambling and drinking and should not have been on the road. Therefore we went over to the... More 

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed July 11, 2011

Shuttle drivers expect a tip, crappy deli for food after 11 pm weekdays, no local deliveries available, 2 miles from town watch what you drink before venturing for food after being on the road all day.... Overpriced weekdays one hundred dollars and change... Pass it by and look for something better is my recommendation..

Was this review helpful? Yes

Travelers are raving about these Joliet hotels

Canada, Kentucky
1 review
2 of 5 stars Reviewed November 23, 2010

hotel is old, needs updating, a distance from casino have to take a shuttle and they expect to be tipped. Still reovating from fire, might be nice, food at buffet was terrible, customer service sucked, employees walk around like robots , appears their afraid talk to you for any length of time, machines are horribly tight trying to be up-scale,... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 14, 2010

This hotel should be marked for demolition. You want to stay here hope your deaf, dumb, and blind! Staff acts like there doing you a favor for staying there. Totally unresponsive and just do what they absolutely have to. Room had plumbing problems and shower if your over 5 feet get ready to take a shower on your knees. Heard... More 

Was this review helpful? Yes 1
Fox River Grove, IL
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed April 27, 2010

My title should explain my feelings well enough. I did not realize ahead of time that this hotel was not connected to the casino. We stay at these hotel/casino combinations on purpose for the ease of traveling back and forth from the room to the casino. This was a big dissapointment. The hotel does offer a shuttle, thats true, but... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 30, 2009

From the minute I walked into this establishment, I could smell the lingering odor of cigarette smoke. The beauty of the hotel itself was masked in a cloud of ignorant desk workers and a blatant disrespect of the no smoking law. The room was average; although the carpeting held terrible stains as well as cigarette burn holes. A block of... More 

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Dwight, Illinois
1 review
5 of 5 stars Reviewed August 27, 2008

The hotel is very close to the casino and offers shuttle service to and from the hotel to the casino. The hotel employees are very nice. The rooms were very clean and comfortable. I plan to stay there again and I only live a half an hour away. That's how much I loved the place.

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Las Vegas, Nevada
Level Contributor
157 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed April 6, 2008

Hotel is near casino and offers shuttle to/from casino. Nice indoor pool and good service.

Was this review helpful? Yes

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