We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 7 Jacksonville hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   2501 Holliday Lane, Jacksonville, IL 62650
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Hotel & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express Hotel & Suites to your Saves list
Ranked #2 of 7 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed November 18, 2014
Eulalia_3 Portland, Maine
Write a Review

75 reviews from our community

Traveler rating
    41
    22
    9
    0
    3
See reviews for
26
3
9
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (11)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (14)
All months
Portland, Maine
Top Contributor
182 reviews 182 reviews
167 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel was "okay" and just squeaked by to get a rating of 4. Ron at the desk was pleasant and accommodating. The rug in hallway was horribly dirty. the rug in the room was okay. Elevator also was not clean. There was a square wooden table...no desk in my room. The shower water pressure was not good. The bed... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Eulalia_3: We strive to be an excellent hotel for our guests. I'm sorry that you felt that your stay was simply ok. We will monitor more closely the carpets in the common areas to ensure their cleanliness in the future as well. Occasionally, we experience low water pressure in our rooms. The shower head in your room was cleaned... More 

Peoria, Illinois
1 review
5 of 5 stars Reviewed October 27, 2014

Stayed here for 1 night, attending a college homecoming. The place was very clean, staff friendly and the breakfast was very good. Beds were comfortable. The work center was nice, lots of outlets. Wi-Fi worked great. Will stay here again when in town.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ron R: I appreciate you taking the time to post your positive review about your recent stay with us. Homecoming is always a great time of the year and I'm glad you could make it back to Jacksonville. I'm happy that you found our hotel to be both clean and friendly. We hope to see you again soon. More 

Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014

We recently stayed 2 times for a total of 5 days. The staff is friendly and the rooms are clean. They went out of their way to make a bed harder for my husband's back problem. The breakfast is good and the room pleasant.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear FranBod: We loved having you stay with us again while you were back in Jacksonville! I'm glad that your husband was able to rest comfortably during his stay. We try to make our hotel a home away from home for our guests. We appreciate you taking the time to post your great review. We look forward to seeing you... More 

Hillsboro MO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

Stayed here for one night while attending a high school reunion and Illinois College homecoming . King room was a fairly nice size and the bed was comfortable. Room was very clean. There was no lotion in the bathroom--just the usual shampoo and conditioner. Warm cinnamon rolls for breakfast were very good.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lake Hillsboro Mo: Thank you for staying with us during your visit to Illinois College and your high school reunion. We appreciate your business. I'm glad you enjoyed our clean, spacious rooms and cinnamon rolls for breakfast. I apologize for not having lotion in your room. We hope to see you when you return to the Jacksonville area. Enjoy... More 

Saint Louis, Missouri
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2014

This was my second time staying at this property. It is clean and convenient. They have a free breakfast with a good selection of items including yogurt, fruit, hard boiled eggs, warm cinnamon rolls as well as biscuits and gravy. It was my first experience with an automatic pancake maker, cute invention, just make sure and put a plate at... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear SallyD: I'm happy that you loved our breakfast choices and pancake machine. The pancake machine is very popular with guests of all ages! We strive to have outstanding customer service and an exceptionally clean hotel. Thank you for commenting on the cleanliness and convenient location of our hotel. I'm sorry that there was some confusion about the room type... More 

Columbia
Top Contributor
50 reviews 50 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 12, 2014

have an event in jacksonville IL this weekend. the hotel was easy to get in and out of. The front staff was great, he helped with parking and info for fuel, a nice and clean hotel, pool and hot tub. will stay here again if on my own.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Anthony W., Thanks for visiting us on your way through Jacksonville! As a bus driver, you probably notice things that a typical traveler might miss, such as how much room you will have to maneuver in a populated area. We have found that drivers prefer our open parking to our competitors' tight spaces--those type of arrangements do little to... More 

1 review
5 of 5 stars Reviewed September 11, 2014

I stayed for one night while traveling. The hotel was spotless, and the staff very helpful. The room was exceptionally clean and modern, and the bed was one of the best. The staff helped me find a good restaraunt for the evening by asking what I liked, budget, etc. Will stay here again!

Was this review helpful? Yes
Michael F, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rich G, We're glad you enjoyed your stay with us! We try to push our staff to be the best they can be through training and support, so it's always good to find out that our associates are putting all that practice into play to create a superior guest experience. All of our front desk team and most of... More 

Russell, Iowa
Contributor
15 reviews 15 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 1, 2014

This is a great motel. Everything was clean and our room was just as expected. We ate some free fresh cookies in the lobby and got our free morning USA today newspaper the next morning. This town has a great vibe and we ate at Joe's Pizza down the street which was awesome by the way! The pool and hot... More 

Was this review helpful? Yes
Michael F, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hello, We're glad you enjoyed your stay with us! Although central Illinois doesn't afford the most scenic views, we're glad that we were able to provide you with comfortable accommodations and hope you will visit again. The pillows you so enjoyed are all-new in our king sized rooms, and we agree with your assessment--they afford a peaceful and relaxing sleep... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2014 via mobile

The first thing I noticed when I walked through the door was the smell, it was amazing. It was a warm welcoming smell and as I looked around I felt comfort and relaxation. The customer service was outstanding!! I would definitely go back!! They aim to please! #1 in Jacksonville Illinois

Was this review helpful? Yes 2
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Clint/Evelyn: I'm glad you had an excellent stay at our hotel and thank you for stating that we are the #1 hotel in Jacksonville! We think so too! We appreciate your comments greatly. We put a heavy emphasis on customer service and hospitality. Thanks for mentioning our lobby smelling fresh and welcoming as well. We look forward to seeing... More 

1 review
4 of 5 stars Reviewed August 3, 2014

We spent 4 days there with our baseball team for a local tournament.We had to make several changes to our reservation and rooms and a clerk named Lindsey was huge help.She could have told us that there nothing available or just blown us off but she was very diligent and did eve ything she could to make our stay the... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Joe S: I want to thank you for staying at our hotel during your trip to Lenz Field. We appreciate your business and are well aware that you have a choice when you travel. I'm happy that Lindsay took great care of your while you were here. I will let her know about your comments! We try very hard... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Orbitz, TripOnline SA, Agoda, Hotels.com, Booking.com and Tingo so you can book your Holiday Inn Express Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay