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All 7 Jacksonville hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   2501 Holliday Lane, Jacksonville, IL 62650
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85%
Ranked #2 of 7 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Anthony W Columbia
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70 reviews from our community

Traveler rating
    39
    20
    8
    0
    3
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23
2
9
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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Columbia
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

have an event in jacksonville IL this weekend. the hotel was easy to get in and out of. The front staff was great, he helped with parking and info for fuel, a nice and clean hotel, pool and hot tub. will stay here again if on my own.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed for one night while traveling. The hotel was spotless, and the staff very helpful. The room was exceptionally clean and modern, and the bed was one of the best. The staff helped me find a good restaraunt for the evening by asking what I liked, budget, etc. Will stay here again!

Was this review helpful? Yes
Michael F, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rich G, We're glad you enjoyed your stay with us! We try to push our staff to be the best they can be through training and support, so it's always good to find out that our associates are putting all that practice into play to create a superior guest experience. All of our front desk team and most of... More

Russell, Iowa
Contributor
15 reviews 15 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great motel. Everything was clean and our room was just as expected. We ate some free fresh cookies in the lobby and got our free morning USA today newspaper the next morning. This town has a great vibe and we ate at Joe's Pizza down the street which was awesome by the way! The pool and hot... More

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Michael F, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hello, We're glad you enjoyed your stay with us! Although central Illinois doesn't afford the most scenic views, we're glad that we were able to provide you with comfortable accommodations and hope you will visit again. The pillows you so enjoyed are all-new in our king sized rooms, and we agree with your assessment--they afford a peaceful and relaxing sleep... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The first thing I noticed when I walked through the door was the smell, it was amazing. It was a warm welcoming smell and as I looked around I felt comfort and relaxation. The customer service was outstanding!! I would definitely go back!! They aim to please! #1 in Jacksonville Illinois

Was this review helpful? Yes 2
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Clint/Evelyn: I'm glad you had an excellent stay at our hotel and thank you for stating that we are the #1 hotel in Jacksonville! We think so too! We appreciate your comments greatly. We put a heavy emphasis on customer service and hospitality. Thanks for mentioning our lobby smelling fresh and welcoming as well. We look forward to seeing... More

1 review
4 of 5 stars Reviewed August 3, 2014

We spent 4 days there with our baseball team for a local tournament.We had to make several changes to our reservation and rooms and a clerk named Lindsey was huge help.She could have told us that there nothing available or just blown us off but she was very diligent and did eve ything she could to make our stay the... More

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Joe S: I want to thank you for staying at our hotel during your trip to Lenz Field. We appreciate your business and are well aware that you have a choice when you travel. I'm happy that Lindsay took great care of your while you were here. I will let her know about your comments! We try very hard... More

Contributor
11 reviews 11 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 27, 2014

There were 5 families from a baseball team that stayed at this hotel for 3 nights. Due to rain delays we had to stay 2 nights more than we thought. The hotel was very helpful in reserving our rooms just in case we didn't get to play our game. We all stayed in the same rooms each night and they... More

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Michelle 1222: Thank you for posting your comments about you recent stay. I"m sorry that our breakfast staff didn't do a better job while you were here. Our goal is to provide the best customer service possible. I have spoken to the employee(s) directly regarding your comments. This is a new comment for our hotel and we have taken... More

West Covina, California
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

I recently stayed here visiting my son. The staff is very friendly and attentive but there were a few issues during my stay. The hot tub was broken, the printer in the business office didn't work, but they were kind enough to print what I needed at the desk. The morning breakfast from 6am to 10am is generous, with a... More

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

I apologize for the issues you had during your recent stay with us. Occasionally, the hot tub needs servicing and I'm sorry that it happened during your stay. I will instruct the Front Desk staff to monitor more closely the printer in the guest business center as well. I'm pleased that you found our hotel to be clean and inviting... More

Lockport, Illinois
1 review
4 of 5 stars Reviewed July 14, 2014

What a GREAT experience we had at HIE!! The staff at the hotel bent over backwards to assist us. Mike, C.J., Kyle, and Ron worked hard to make our stay very enjoyable. We were there for a baseball tournament, and had very late games. We arrived back at the hotel, tired and hungry. They worked hard to open up their... More

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Firstly, thank you and your entire team for choosing to stay our Holiday inn Express while in Jacksonville. We are fortunate to have so many baseball teams come to our community each year. I am happy that you had a great stay while in town. We try very hard to make our guests feel as comfortable as possible while they... More

Bloomington, Illinois
Top Contributor
86 reviews 86 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 6, 2014

I had reserved a 2-bed suite for my family of 5. When we arrived at almost midnight, we checked into a standard room. I checked my reservation on my phone, and it had been changed. When I visited teh front desk, the clerk was not defensive, and moved us into 2 side-by-side rooms. This wasn't ideal, but worked out fine,... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for choosing to stay at our hotel while in the Jacksonville area. We appreciate your business greatly. I'm sorry that there was some confusion with your reservation. I'm happy that you found our solution satisfactory. We try very hard to be the best hotel in our market and put a heavy emphasis on customer satisfaction. I will let... More

Elkhart
Top Contributor
118 reviews 118 reviews
61 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 16, 2014

Check in staff was great, she actually seemed to enjoy what she was doing and ever though they had phones ringing and people waiting they were pretty quick with the process. The room was very clean and had everything I could need. The cookies are always a bonus! This hotel was not real close to many food options but they... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for posting such a positive comment about your recent stay. We strive to provide excellent customer service to all of our guests. I'll let Lindsay know about your comments as well! We hope to see you on your next trip to the Jacksonville area. More

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn

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