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Holiday Inn Express Hotel & Suites

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2501 Holliday Lane, Jacksonville, IL 62650
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Holiday Inn Express Hotel & Suites
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85 Reviews from our TripAdvisor Community

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Traveler rating
    44
    27
    10
    0
    4
See reviews for
29
4
9
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
  • All months
    (85)
  • Mar-May only
    (12)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (18)
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1 review
1 of 5 stars Reviewed 1 week ago

The rate was $150 a night which is more expensive than nearby Springfield and comparable to Chicago. You are better off staying in Springfield where there are decent restaurants and things to do. The hotel is very cheap construction. You will hear every door slam, the TV of the adjoining rooms and every footstep of the people above you. These... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Peter L. I'm sorry that your recent stay with us was less than perfect. Our rates fluctuate throughout the year. High demand in our market affects our rates as well. We try to control noise levels as much as we can. Thank you for posting your comments and we hope that you give us another opportunity to stay with... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best hotel experiences in recent memory. Very clean hotel. Very spacious room. The continental breakfast was better than most, with longer hours than anywhere else I have been. The breakfast area was very large and comfortable. One of the few hotels that has a pool. Very friendly and helpful staff. Our room was ridiculously large and very... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dave O: Thank you very much for posting your fantastic review of our hotel. Our rooms are quite large and I'm glad that you enjoyed yours. Our entire staff will be happy to hear that you found us to be friendly and accommodating. Our goal is to provide an excellent experience for each guest that stays with us. Enjoy... More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed one night while in town for business, the hotel was very pleasant and I enjoyed my stay. The staff were pleasant and helpful, very convenient to an interstate and very easy to access the properly. I had a good night's rest and the wifi worked perfectly.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Vernon M: I want to thank you for staying with us while in town for business. We know that our business guests travel often and that you need to be as comfortable as possible. Your comments will assist us in providing the best service possible. I agree that we have a great, convenient location as well! More 

Palos Heights, Illinois
Level Contributor
145 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My last review was not very complementary. However, I must change my opinion this time. The front desk was very welcoming and the hotel was very clean and the room was great. I also had a A/C with no issues. Breakfast was very good, hot and good choices. I'll be back

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ghost44: I'm glad that you had a great experience and thank you for coming back to visit us! We do not take any of our guests for granted and appreciate your comments and suggestions. We put a heavy emphasis on being friendly and accommodating. We want to make sure that every guest feels welcomed while here. I"ll let the... More 

Paris, Illinois
1 review
5 of 5 stars Reviewed June 25, 2015

The people at the front desk to the people in the breakfast area and the maids, this was an excellent experience. We were there for a baseball tournament at Lenz field and the hotel was booked but there were always smiles on everyone's face and always a question to make sure everything was okay. Very clean place

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Alice P: Thank you very much for posting such positive comments about your recent stay. We want every guest to feel like they are at home while staying with us. We are committed to customer satisfaction and work very hard to ensure that our hotel is both friendly and clean. We are fortunate to have many baseball families stay... More 

Minneapolis, Minnesota
Level Contributor
66 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 27, 2015

I spent both nights last weekend at this property and have nothing bad to say at all about it. The hotel and my room was clean, the staff was friendly and helpful at each interaction. The free breakfast is pretty good. The hotel is easy to get to from the highway and also easy access into the city. Overall, I... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Bretts11: Thank you for taking the time to post such great comments about our hotel. We try very hard to provide the best service possible. I agree that are location is easily accessible and close to everything. Have a fantastic summer and we hope to see you again on your next trip to the Jacksonville area. More 

Jacksonville, Illinois
1 review
4 of 5 stars Reviewed February 22, 2015

This hotel is very nice. Girls at front desk are great. I am an IHG rewards member. Spent over 25 nights here already. The manager refuses to give me or my 6 other workers staying here rewards points. After confronting him about missing point, he keeps insisting that are rates $68 per night is to low to qualify for points.... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jeff L: I want you to know that we have enjoyed having you as our guest over the past several weeks. We appreciate your business and we don't take any of our guests for granted. I apologize for any confusion that has surrounded your reservation(s) and that you have not felt valued as an IHG Gold Member. Our goal... More 

missouri
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 9, 2015

Stayed here on our way home from Cincinnati. Front desk young lady, Taylor, I believe, was way above average regarding customer service. Sharp girl. Room was very clean and comfortable. The breakfast service provided by Wanda, was excellent. I would recommend this hotel.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lmurchu: We appreciate you posting excellent comments about out hotel and staff. Both Wanda and Taylor try very hard to provide fantastic customer service. I'll let them know about your comments. Please visit us when your travels take you to the Cincinnati area again. We look forward to seeing you. Thank you for your business. More 

Beardstown, Illinois
1 review
5 of 5 stars Reviewed January 19, 2015

This hotel was very clean....bathroom in our room was nice and clean and plenty of room to move around in; our room was top notch; staff were all awesome! The breakfast was delicious...thank you Wanda for all you do in the breakfast area; it was nice and clean...good variety of items.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Crystal B: Thank you so much for posting such a positive review. We strive to have an extremely clean and friendly hotel. I'm glad you enjoyed the quality and selection of our breakfast and our breakfast host Wanda! I know that she'll appreciate your kind words. Have a fantastic 2015 and we hope to see you again soon. More 

kentucky
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 26, 2014

I've stayed at a few H.I. ex in the south east and northwest and this one fell short in a couple of areas. The good was it is close to the interstate but not so close that the noise was an issue. The beds were not very good, when I walked in the room and could see the sway back... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rocktravel (Kentucky): I'm sorry that you recent trip to our hotel was less that fantastic. Our goal is to have every guest feel as comfortable as possible during their stay. We strive to be an extremely friendly and accommodating hotel. I will have our maintenance staff check your mattress that you mentioned and replace it if necessary. Additionally, I... More 

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