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All 7 Jacksonville hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   2501 Holliday Lane, Jacksonville, IL 62650
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85%
Ranked #2 of 7 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Joe S
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  • Reviews (66)
  • Photos (26)
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  • Room tips (13)
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66 people have reviewed this hotel

Traveler rating
    35
    20
    8
    0
    3
See reviews for
22
2
8
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 weeks ago

We spent 4 days there with our baseball team for a local tournament.We had to make several changes to our reservation and rooms and a clerk named Lindsey was huge help.She could have told us that there nothing available or just blown us off but she was very diligent and did eve ything she could to make our stay the... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Joe S: I want to thank you for staying at our hotel during your trip to Lenz Field. We appreciate your business and are well aware that you have a choice when you travel. I'm happy that Lindsay took great care of your while you were here. I will let her know about your comments! We try very hard... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There were 5 families from a baseball team that stayed at this hotel for 3 nights. Due to rain delays we had to stay 2 nights more than we thought. The hotel was very helpful in reserving our rooms just in case we didn't get to play our game. We all stayed in the same rooms each night and they... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Michelle 1222: Thank you for posting your comments about you recent stay. I"m sorry that our breakfast staff didn't do a better job while you were here. Our goal is to provide the best customer service possible. I have spoken to the employee(s) directly regarding your comments. This is a new comment for our hotel and we have taken... More

West Covina, California
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I recently stayed here visiting my son. The staff is very friendly and attentive but there were a few issues during my stay. The hot tub was broken, the printer in the business office didn't work, but they were kind enough to print what I needed at the desk. The morning breakfast from 6am to 10am is generous, with a... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

I apologize for the issues you had during your recent stay with us. Occasionally, the hot tub needs servicing and I'm sorry that it happened during your stay. I will instruct the Front Desk staff to monitor more closely the printer in the guest business center as well. I'm pleased that you found our hotel to be clean and inviting... More

Lockport, Illinois
1 review
4 of 5 stars Reviewed July 14, 2014

What a GREAT experience we had at HIE!! The staff at the hotel bent over backwards to assist us. Mike, C.J., Kyle, and Ron worked hard to make our stay very enjoyable. We were there for a baseball tournament, and had very late games. We arrived back at the hotel, tired and hungry. They worked hard to open up their... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Firstly, thank you and your entire team for choosing to stay our Holiday inn Express while in Jacksonville. We are fortunate to have so many baseball teams come to our community each year. I am happy that you had a great stay while in town. We try very hard to make our guests feel as comfortable as possible while they... More

Bloomington, Illinois
Top Contributor
86 reviews 86 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 6, 2014

I had reserved a 2-bed suite for my family of 5. When we arrived at almost midnight, we checked into a standard room. I checked my reservation on my phone, and it had been changed. When I visited teh front desk, the clerk was not defensive, and moved us into 2 side-by-side rooms. This wasn't ideal, but worked out fine,... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for choosing to stay at our hotel while in the Jacksonville area. We appreciate your business greatly. I'm sorry that there was some confusion with your reservation. I'm happy that you found our solution satisfactory. We try very hard to be the best hotel in our market and put a heavy emphasis on customer satisfaction. I will let... More

Elkhart
Top Contributor
118 reviews 118 reviews
61 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 16, 2014

Check in staff was great, she actually seemed to enjoy what she was doing and ever though they had phones ringing and people waiting they were pretty quick with the process. The room was very clean and had everything I could need. The cookies are always a bonus! This hotel was not real close to many food options but they... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for posting such a positive comment about your recent stay. We strive to provide excellent customer service to all of our guests. I'll let Lindsay know about your comments as well! We hope to see you on your next trip to the Jacksonville area. More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 16, 2014

The first review of a hotel is based on your experience booking and reserving it. I can tell you the booking of this hotel was easy and the booking agent was great. When misfortune occurred, we called immediately to see if we could cancel our room and several others in our party without incurring any additional fees. Our booking agent... More

Was this review helpful? Yes 3
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

My name is Michael Flynn. I am the General Manager of the Holiday Inn Express in Jacksonville, IL. I apologize sincerely for the misunderstanding that occurred with your team's reservations and subsequent cancellation. I cancelled personally all of your team's reservations on 5-19-14. I can assure you that you have not been and will not be charged for your rooms... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed March 12, 2014

Stayed while visiting a college in the area. Their friendliness is really amazing. Supplied us with city maps, directions, good eats advice and local history for the area. It's really awesome to see such hospitality and truly nice people nowadays. Added bonus is the hotel is nice and clean.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your fantastic comments! Our job is to make our guest have the best stay possible while they are here. We refer our guests to where we ,as local residents, like to eat, shop and visit. We love our community and like to share it with our guests! I will let our entire staff know of... More

Bellevue, Washington
2 reviews
5 of 5 stars Reviewed March 8, 2014

Was nice hotel to stay in. All the staff were very friendly. My room was nice and clean. Pool needs to be deeper but still nice to have indoors with it being cold outside. Would stay here again if passing through.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thanks for staying with us during your recent trip to the Jacksonville area. We appreciate greatly your positive comments regarding our hotel. We try to exceed the expectations of our guests. We focus heavily on making our guests feel like they are at home during their stay. Thanks again and we hope to see you on your next trip to... More

Henderson, Kentucky, United States
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 21, 2014

Have been going to Jacksonville for the last 3 weeks. While at the hotel the staff made the stay real relaxing and restful. Was able to rested and ready for the days work ahead. When needed they allowed us to stay over for extra time at the time needed. There was an extra charge but it was worth the extra... More

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

I am happy that you have enjoyed staying with us the past few weeks. Our goal is to make our guests feel as comfortable as possible. We appreciate your business and know that you always have a choice when you travel. Hope to see you again soon! More

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn

26 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 
Number of rooms
69

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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