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Holiday Inn Express Hotel & Suites

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2501 Holliday Lane, Jacksonville, IL 62650
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Holiday Inn Express Hotel & Suites
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83 Reviews from our TripAdvisor Community

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Traveler rating
    43
    27
    10
    0
    3
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28
4
9
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (12)
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    (18)
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Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed one night while in town for business, the hotel was very pleasant and I enjoyed my stay. The staff were pleasant and helpful, very convenient to an interstate and very easy to access the properly. I had a good night's rest and the wifi worked perfectly.

Was this review helpful? Yes
Palos Heights, Illinois
Level Contributor
145 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My last review was not very complementary. However, I must change my opinion this time. The front desk was very welcoming and the hotel was very clean and the room was great. I also had a A/C with no issues. Breakfast was very good, hot and good choices. I'll be back

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Paris, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The people at the front desk to the people in the breakfast area and the maids, this was an excellent experience. We were there for a baseball tournament at Lenz field and the hotel was booked but there were always smiles on everyone's face and always a question to make sure everything was okay. Very clean place

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Minneapolis, Minnesota
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 27, 2015

I spent both nights last weekend at this property and have nothing bad to say at all about it. The hotel and my room was clean, the staff was friendly and helpful at each interaction. The free breakfast is pretty good. The hotel is easy to get to from the highway and also easy access into the city. Overall, I... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Bretts11: Thank you for taking the time to post such great comments about our hotel. We try very hard to provide the best service possible. I agree that are location is easily accessible and close to everything. Have a fantastic summer and we hope to see you again on your next trip to the Jacksonville area. More 

Jacksonville, Illinois
1 review
4 of 5 stars Reviewed February 22, 2015

This hotel is very nice. Girls at front desk are great. I am an IHG rewards member. Spent over 25 nights here already. The manager refuses to give me or my 6 other workers staying here rewards points. After confronting him about missing point, he keeps insisting that are rates $68 per night is to low to qualify for points.... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jeff L: I want you to know that we have enjoyed having you as our guest over the past several weeks. We appreciate your business and we don't take any of our guests for granted. I apologize for any confusion that has surrounded your reservation(s) and that you have not felt valued as an IHG Gold Member. Our goal... More 

missouri
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 9, 2015

Stayed here on our way home from Cincinnati. Front desk young lady, Taylor, I believe, was way above average regarding customer service. Sharp girl. Room was very clean and comfortable. The breakfast service provided by Wanda, was excellent. I would recommend this hotel.

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lmurchu: We appreciate you posting excellent comments about out hotel and staff. Both Wanda and Taylor try very hard to provide fantastic customer service. I'll let them know about your comments. Please visit us when your travels take you to the Cincinnati area again. We look forward to seeing you. Thank you for your business. More 

Beardstown, Illinois
1 review
5 of 5 stars Reviewed January 19, 2015

This hotel was very clean....bathroom in our room was nice and clean and plenty of room to move around in; our room was top notch; staff were all awesome! The breakfast was delicious...thank you Wanda for all you do in the breakfast area; it was nice and clean...good variety of items.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Crystal B: Thank you so much for posting such a positive review. We strive to have an extremely clean and friendly hotel. I'm glad you enjoyed the quality and selection of our breakfast and our breakfast host Wanda! I know that she'll appreciate your kind words. Have a fantastic 2015 and we hope to see you again soon. More 

kentucky
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 26, 2014

I've stayed at a few H.I. ex in the south east and northwest and this one fell short in a couple of areas. The good was it is close to the interstate but not so close that the noise was an issue. The beds were not very good, when I walked in the room and could see the sway back... More 

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rocktravel (Kentucky): I'm sorry that you recent trip to our hotel was less that fantastic. Our goal is to have every guest feel as comfortable as possible during their stay. We strive to be an extremely friendly and accommodating hotel. I will have our maintenance staff check your mattress that you mentioned and replace it if necessary. Additionally, I... More 

Portland, Maine
Level Contributor
176 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel was "okay" and just squeaked by to get a rating of 4. Ron at the desk was pleasant and accommodating. The rug in hallway was horribly dirty. the rug in the room was okay. Elevator also was not clean. There was a square wooden table...no desk in my room. The shower water pressure was not good. The bed... More 

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Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Eulalia_3: We strive to be an excellent hotel for our guests. I'm sorry that you felt that your stay was simply ok. We will monitor more closely the carpets in the common areas to ensure their cleanliness in the future as well. Occasionally, we experience low water pressure in our rooms. The shower head in your room was cleaned... More 

Peoria, Illinois
1 review
5 of 5 stars Reviewed October 27, 2014

Stayed here for 1 night, attending a college homecoming. The place was very clean, staff friendly and the breakfast was very good. Beds were comfortable. The work center was nice, lots of outlets. Wi-Fi worked great. Will stay here again when in town.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ron R: I appreciate you taking the time to post your positive review about your recent stay with us. Homecoming is always a great time of the year and I'm glad you could make it back to Jacksonville. I'm happy that you found our hotel to be both clean and friendly. We hope to see you again soon. More 

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