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Holiday Inn Express Hotel & Suites

Certificate of Excellence
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2501 Holliday Lane, Jacksonville, IL 62650
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Holiday Inn Express Hotel & Suites
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Holiday Inn Express Hotel & Suites
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79 reviews from our community

Traveler rating
    42
    24
    10
    0
    3
See reviews for
27
4
9
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (79)
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    (11)
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Jacksonville, Illinois
1 review
4 of 5 stars Reviewed February 22, 2015

This hotel is very nice. Girls at front desk are great. I am an IHG rewards member. Spent over 25 nights here already. The manager refuses to give me or my 6 other workers staying here rewards points. After confronting him about missing point, he keeps insisting that are rates $68 per night is to low to qualify for points.... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jeff L: I want you to know that we have enjoyed having you as our guest over the past several weeks. We appreciate your business and we don't take any of our guests for granted. I apologize for any confusion that has surrounded your reservation(s) and that you have not felt valued as an IHG Gold Member. Our goal... More 

missouri
Contributor
18 reviews 18 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 9, 2015

Stayed here on our way home from Cincinnati. Front desk young lady, Taylor, I believe, was way above average regarding customer service. Sharp girl. Room was very clean and comfortable. The breakfast service provided by Wanda, was excellent. I would recommend this hotel.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lmurchu: We appreciate you posting excellent comments about out hotel and staff. Both Wanda and Taylor try very hard to provide fantastic customer service. I'll let them know about your comments. Please visit us when your travels take you to the Cincinnati area again. We look forward to seeing you. Thank you for your business. More 

Beardstown, Illinois
1 review
5 of 5 stars Reviewed January 19, 2015

This hotel was very clean....bathroom in our room was nice and clean and plenty of room to move around in; our room was top notch; staff were all awesome! The breakfast was delicious...thank you Wanda for all you do in the breakfast area; it was nice and clean...good variety of items.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Crystal B: Thank you so much for posting such a positive review. We strive to have an extremely clean and friendly hotel. I'm glad you enjoyed the quality and selection of our breakfast and our breakfast host Wanda! I know that she'll appreciate your kind words. Have a fantastic 2015 and we hope to see you again soon. More 

kentucky
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 26, 2014

I've stayed at a few H.I. ex in the south east and northwest and this one fell short in a couple of areas. The good was it is close to the interstate but not so close that the noise was an issue. The beds were not very good, when I walked in the room and could see the sway back... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rocktravel (Kentucky): I'm sorry that you recent trip to our hotel was less that fantastic. Our goal is to have every guest feel as comfortable as possible during their stay. We strive to be an extremely friendly and accommodating hotel. I will have our maintenance staff check your mattress that you mentioned and replace it if necessary. Additionally, I... More 

Portland, Maine
Top Contributor
177 reviews 177 reviews
162 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel was "okay" and just squeaked by to get a rating of 4. Ron at the desk was pleasant and accommodating. The rug in hallway was horribly dirty. the rug in the room was okay. Elevator also was not clean. There was a square wooden table...no desk in my room. The shower water pressure was not good. The bed... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Eulalia_3: We strive to be an excellent hotel for our guests. I'm sorry that you felt that your stay was simply ok. We will monitor more closely the carpets in the common areas to ensure their cleanliness in the future as well. Occasionally, we experience low water pressure in our rooms. The shower head in your room was cleaned... More 

Peoria, Illinois
1 review
5 of 5 stars Reviewed October 27, 2014

Stayed here for 1 night, attending a college homecoming. The place was very clean, staff friendly and the breakfast was very good. Beds were comfortable. The work center was nice, lots of outlets. Wi-Fi worked great. Will stay here again when in town.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ron R: I appreciate you taking the time to post your positive review about your recent stay with us. Homecoming is always a great time of the year and I'm glad you could make it back to Jacksonville. I'm happy that you found our hotel to be both clean and friendly. We hope to see you again soon. More 

Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014

We recently stayed 2 times for a total of 5 days. The staff is friendly and the rooms are clean. They went out of their way to make a bed harder for my husband's back problem. The breakfast is good and the room pleasant.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear FranBod: We loved having you stay with us again while you were back in Jacksonville! I'm glad that your husband was able to rest comfortably during his stay. We try to make our hotel a home away from home for our guests. We appreciate you taking the time to post your great review. We look forward to seeing you... More 

Hillsboro MO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

Stayed here for one night while attending a high school reunion and Illinois College homecoming . King room was a fairly nice size and the bed was comfortable. Room was very clean. There was no lotion in the bathroom--just the usual shampoo and conditioner. Warm cinnamon rolls for breakfast were very good.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lake Hillsboro Mo: Thank you for staying with us during your visit to Illinois College and your high school reunion. We appreciate your business. I'm glad you enjoyed our clean, spacious rooms and cinnamon rolls for breakfast. I apologize for not having lotion in your room. We hope to see you when you return to the Jacksonville area. Enjoy... More 

Saint Louis, Missouri
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2014

This was my second time staying at this property. It is clean and convenient. They have a free breakfast with a good selection of items including yogurt, fruit, hard boiled eggs, warm cinnamon rolls as well as biscuits and gravy. It was my first experience with an automatic pancake maker, cute invention, just make sure and put a plate at... More 

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear SallyD: I'm happy that you loved our breakfast choices and pancake machine. The pancake machine is very popular with guests of all ages! We strive to have outstanding customer service and an exceptionally clean hotel. Thank you for commenting on the cleanliness and convenient location of our hotel. I'm sorry that there was some confusion about the room type... More 

Columbia
Top Contributor
66 reviews 66 reviews
35 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2014

have an event in jacksonville IL this weekend. the hotel was easy to get in and out of. The front staff was great, he helped with parking and info for fuel, a nice and clean hotel, pool and hot tub. will stay here again if on my own.

Was this review helpful? Yes
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Anthony W., Thanks for visiting us on your way through Jacksonville! As a bus driver, you probably notice things that a typical traveler might miss, such as how much room you will have to maneuver in a populated area. We have found that drivers prefer our open parking to our competitors' tight spaces--those type of arrangements do little to... More 

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