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All 7 Jacksonville hotels

Hampton Inn Jacksonville

2.5 of 5 Hotel   |   1725 W Morton Avenue, Jacksonville, IL 62650
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84%
Ranked #1 of 7 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Murg4 Sherman, Illinois
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105 reviews from our community

Traveler rating
    66
    22
    12
    4
    1
See reviews for
42
11
7
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Sherman, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Relatively new Hampton Inn in a college town. Roaches found in room...reported to staff and very little sense of urgency to address; no effort to adjust rate or make allowance for quality escape in cleanliness.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, General Manager at Hampton Inn Jacksonville, responded to this review

Thank you for being our guest while traveling to the Jacksonville area. I do want to apologize for the issues you experienced with the bugs. At times during this time of year we tend to experience issues with ground Beatles that sometimes do get into the hotel. We work closely with Orkin to help prevent these issues from happening. It... More

New York, NY
Top Contributor
124 reviews 124 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this Hampton Inn several times over the years when visiting my grandmother, most recently last month. The hotel rooms and staff are still top notch and we always enjoy staying here. Free breakfast has lots of options and the pool and pool area are well kept. In the past the price at the Hampton was always higher... More

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Thank you so much for your loyalty to the Hilton Brand! We love to hear about your experiances and look forward to your future stays and the hamptonality that awaits! Next time your hungry in the area ask us about our local choices, can guarantee the best pizza delivered to your door. Glad to hear from you, see you again... More

Hamilton, OH
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had traveled for 10 hours and needed a place for the night. It is a distance from the interstate but worth the drive. It was spotless and the staff friendly and helpful. Great value. The breakfast had many choices and very clean and uncluttered. The desk clerk suggested Leo' s pizza which was very good and delivered. Would stay... More

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

So glad you chose us that night! we understand the woes of the weary traveler, thats why we try to go above and beyond for all. We appreciate the breakfast comments as well, we have some new staff aboard so its glad to know everyone is doing a great job. Anytime your in the area again please give us a... More

Naperville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff was very pleasant and helpful in locating restaurants. Room was clean, quiet and well stocked with necessities. Excellent healthy choices for breakfast. Bed was comfortable with a good choice of pillows. Channel selection on the TV was vast with several movie channels.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Serive Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Sounds like you really enjoyed your stay! Wonderful we are so glad to hear. Such nice comments for all the random ammenities. Thank you for the happy thoughts Steve, we do look forward to seeing you again and making your next stay, just as good as this one, take care. More

Chicago, United States
1 review
5 of 5 stars Reviewed August 12, 2014

From the front desk staff to the quality of the room and even the pool, everything was EXCELLENT. I was staying here because everything in Springfield was booked up for the state fair and I'm so glad that I did. It was well worth it to stay somewhere so nice and travel the half hour to get to Springfield. I... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager at Hampton Inn Jacksonville, responded to this review

Wow very glad to hear that our staff, pool, and rooms(oh my) exceeded your expectations! Next time anything in the radius brings you our way, please let us know. Whether its Cruise night in September, or General Greirson days next summer, or just a random pass we will look forward to seeing you! More

Chicago, Illinois, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 9, 2014

My wife and sister-in-Law stayed here this past weekend and we were very pleased with this hotel.Everything looked clean and worked well.Also the pool was nice although the bubbles in the spa didn't work.The fridge and microwave were a nice touch.House keeping did a great job cleaning the room while we were out in Springfield.We would definitely stay at a... More

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Michelle F, Guest Service Manager at Hampton Inn Jacksonville, responded to this review

So happy to hear about your stay with us. Thanks for the comments about the AC, we just had some heavy maintenance work done on all of them and glad to know its making a difference. Next time you stay, ask us about getting a fridge and microwave again, for they are only in the king rooms with the exception... More

Montgomery, United States
2 reviews
5 of 5 stars Reviewed August 8, 2014

While visiting family in Illinois I stayed here for almost a week during July. Everyone was extremely nice and helpful. The entire property was very clean and comfortable! Breakfast was great with a good selection. I was traveling with young children and this really helped. I would recommend this hotel to anyone traveling in the area.

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

We are so glad to hear you enjoyed not just one night, but mulitple nights in a row, thats the consistensy we strive for. We keep up to date on daily cleaning and tasks to ensure proper cleanliness and organazation follows. Hope the kids had fun all around as well, ask our staff for suggestions for kids activites, there is... More

Woodbridge, United States
1 review
5 of 5 stars Reviewed August 6, 2014

As usual, my stay at Hampton is excellent. The rooms are always in good condition, the internet works well, the physical fitness room has good equipment, and the breakfast is always good. The quality of the breakfast area is excellent. Everything you can ask for in an overnight stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Well we certainly do appreciate the happy comments, we do our best to provide everything for a guest that we would want ourselves. Glad all the ammenities are up to speed. Breakfast is tasty as always and we are happy to make your stay a pleasant one! Take care. More

Idaho, United States
1 review
3 of 5 stars Reviewed August 4, 2014

Stayed same hotel as other associates. The room was clean and very quiet. The internet access was suspect at best. Other associates all had much better rooms with fridges and micro waves. Staff was friendly - late evening staff was very polite - though were very slow it servicing items from the pantry -

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Next time please call ahead, or make a comment online, so we can get you set up with a room with a fridge and microwave, I do hope you used our microwave in the lobby, or we do have a fridge in the back office we can let you use. Anything we can do to suit your next stay better... More

Morton Grove, United States
1 review
1 of 5 stars Reviewed July 26, 2014

This Hotel is very uncomfortable. The King Size rooms are mis-represented on the website. They are very small, there is no place to sit, outside the desk chair. They could ahve made it marginally better, by re-arranging some of the furniture. This would have allowed a small chair to be place in the room The bed is not up to... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, General Manager at Hampton Inn Jacksonville, responded to this review

Thank you for sharing your experience with us even though it wasnt up to your expectations. Without mentioning these issues we can not address what happened to make your stay a not so plleasant one. I will be happy to share the information with the owners and see if there is anything we can do about the room size and... More

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Additional Information about Hampton Inn Jacksonville

Address: 1725 W Morton Avenue, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Jacksonville 2.5*
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Also Known As:
Hampton Inn Jacksonville Hotel Jacksonville
Jacksonville Hampton Inn

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