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Hampton Inn Jacksonville

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1725 W Morton Avenue, Jacksonville, IL 62650
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Hampton Inn Jacksonville
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135 Reviews from our TripAdvisor Community

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Traveler rating
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52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (32)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (22)
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Elmhurst, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good experience; nice room and very nice staff. Bed and bathroom were excellent, complimentary breakfast was well stocked and nicely managed. Front desk staff were very nice and exhibited good customer service skills.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

Thank you very much for being our guest and taking the time to fill out this wonderful review, we are delighted to hear the comments you've made and will continue to motivate us to present every guest including yourself again with the best stay possible, thank you and take care! More 

Champaign-Urbana, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 27, 2015

Rates were raised for a softball tournament, dead spider in the bathroom, the food permit in the lobby had expired 5 months earlier. The people working at the hotel found this to be reasonable and acceptable.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, General Manager at Hampton Inn Jacksonville, responded to this review

Thank you for being our guest, and we greatly appreciate you taking the time to fill out the survey for the property. As a follow up we have corrected the issue with the license not being posted. We did receive our most recent inspection in April 10, 2015 scoring a 99 and the updated license is now posted in the... More 

Oxnard, United States
1 review
4 of 5 stars Reviewed May 14, 2015

The inn was clean, the staff was attentive and helpful and the facilities were nice. My only complaint was the shower had extremely poor water pressure. I would stay at this Hampton Inn again in the future. Just please work on that water pressure.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Thank you very much for being our guest and leaving such a positive review, the particular shower head has since been addressed, and I assure you is a very rare problem we have here, for our maintenance man is one of the best! Please, Don't hesitate to give us a call and we promise a 100% satisfactory stay, take care. More 

Jacksonville, IL, United States
1 review
5 of 5 stars Reviewed May 4, 2015

Every year, City of Chicago trusts your Hampton business that I love staying your hotel always wonderful with everything and friendly staffs at front desk communicate with Deaf people. Always wonderful breakfast daily! I am sure that next year I certainly go back again! Thank you!

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

We are thrilled to hear you loved your stay with us recently, and in the past years. Thank you for continuing to be our guest, as we surely look forward to having you back again for whatever brings you from Chicago each year. Please take care and we will see you soon! More 

jacksonville, United States
1 review
4 of 5 stars Reviewed May 4, 2015

the hotel is good but having kid teams staying over is just a disaster , the lobby get used as local meeting place, kids running along the hall way until late and than comes breakfast, well you got it

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

First off, thank you very much for taking the time to review our property. Also, we do very much appreciate the 'very good' tier for us, and the kind regards about our hotel. Unfortunately the teams did not make your stay a pleasant one, which disappoints us very much so. We've had mixed groups in so far this season as... More 

Sioux City, Iowa
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 17, 2015

I usually stay at the Comfort Inn in town, but it has slowly been declining. The gentleman at the desk gave us a very fair rate and was very friendly & helpful. The hotel itself is a bit older, but clean and taken care of. The location is close to restaurants on the "main" road, which is nice, but it... More 

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

We are so happy to hear you had a good experience with one of our desk agents, and would love to have you and your associates stay here in the future, please send our General Manager an email 'Michelle.foreman@hilton.com' about negotiating a rate plan with your company and potentially a direct bill set up, we look forward to doing business... More 

Tupelo, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

Since we had reservations, check-in was seamless. Staff friendly and helpful on local attractions. Quiet and peaceful location. Close to all the city - Illinois College, downtown square and Lenz baseball fields. Complete breakfast - both hot and cold...even to-go bags for those on the run Warm cookies served during afternoon hours.

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

We are so glad to hear you enjoyed the convenience of our hamptonality here in jacksonville, we are delighted to have you each and every time and look forward to serving you warm cookies again, mhh mhh mhh. Take care! More 

Geneseo, United States
1 review
5 of 5 stars Reviewed April 4, 2015

We have stayed at this Hampton many times, and every time is a pleasure. The staff is friendly and helpful; the rooms are comfortable and clean; and the breakfast is a bonus! We always choose this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

Such appreciated comments you speak,Ma'am. We are thrilled every time to have you and look forward to making your future stays just as wonderful as your past, thank you! More 

Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

This is about the whole Hampton Inn chain, not this establishment in particular. We usually stay at Hampton Inn. Recently we find that most rooms no longer have a second chair. This may be fine for young folks who can text in any position at all, but older folks like some back support when reading. Please, fix this.

Was this review helpful? Yes
Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

First of all I would like to thank you for being our guest, and the 'very good' selection you chose for our hotel, how generous. We are quite sorry there was not an additional chair for you in the room, from here on out, please let us know at the desk and we would be delighted to move one of... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

Stayed here recently and needed a room last minute. Got a great price on the room because my dad is a gold member. Got a room on the first floor. Room was small but had a large bathroom. Probably because it was a handicap room. Beds were very comfortable. However, that night there was a birthday party held in the... More 

Was this review helpful? Yes
Michelle F, Guest Service Manager- Tyler at Hampton Inn Jacksonville, responded to this review

First of all, I would definitely like to thank you for choosing us at last moment, as we realize there are many other choices in the area, we are happy to offer a good rate for any loyal honors member as we appreciate your family's tier. I'm also glad that you did enjoy the basics of the stay and hope... More 

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Hotel & grounds (16)
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