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Hampton Inn Jacksonville

2.5 of 5 1725 W Morton Avenue, Jacksonville, IL 62650
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Certificate of Excellence 2014
Hampton Inn Jacksonville
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Hampton Inn Jacksonville
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109 reviews from our community

Traveler rating
    67
    23
    13
    5
    1
See reviews for
43
12
7
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (109)
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    (18)
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Atlanta, Georgia
Top Contributor
111 reviews 111 reviews
58 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

if you have business in Jacksonville or especially at Illinois College, this is a good, safe bet. No surprises. Smaller than some Hampton Inns. Breakfast was a bit thinner than some of the others. Other than that, all was fine. Good internet, plenty of hot water, in-room air-conditioner / heater unit, gives quick access but a bit noisy. Fine for... More

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Michelle F, guest service manager-Tyler at Hampton Inn Jacksonville, responded to this review

So glad to hear you've found a reliable place near the college you can trust. We've had massive business coming in from IC and love having its homecoming/reunions,ect.. here. We do pride ourselves in being a smaller market Hampton and seeing the success we see. Guest as yourself is what has and what will keep us thriving in the community... More

Elgin, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Always good to stay at this hotel where ever in the country I am. I can trust clean room and room temp control, , etc... Always good to stay at this hotel where ever in the country I am. I can trust clean room and room temp control, , etc...

Review collected in partnership with Hampton

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Michelle F, Guest service manager- Tyler at Hampton Inn Jacksonville, responded to this review

Thank you very much for your kind words, we are glad you can come into the country and have a reliable place to stay and enjoy your travels, please continue to let us know how we are doing and where we can improve during your future stays, take care. More

Lockport, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Found the room amenities very nice everything worked well and clean. Staff was excellent all the way around! Very friendly from beginning to end of stay. Breakfast was great with a good selection for everyone! The only problem that disappointed me was hot tub was not in service. Didn't use pool but looked good. Definitely would stay again!

Review collected in partnership with Hampton

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Michelle F, Guest service manager-Tyler at Hampton Inn Jacksonville, responded to this review

We are so happy to hear you enjoyed your stay! With the holiday season approaching, we are making sure our staff and standards are exceeding expectations, so your comments are truly taken to heart knowing we are doing our job here :D. As for the hot tub we are quite sorry you experianced it during its inoperable times, we are... More

Charleston, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Prior to staying at this Hampton property, I saw that the hotel was rated the #1 in Jacksonville. After spending less than a night there, I am certain that there was an error somewhere. The best thing that I can say about the hotel is that the staff there is very nice and professional. Check in was quick and smooth.... More

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Michelle F, General Manager at Hampton Inn Jacksonville, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and... More

Johns Creek, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We always stay at this Hampton while in Jacksonville, IL. We did try another Hotel and it was a 0 on a scale of 1 - 10 ... The staff at this Hampton is very efficient, friendly and accommodating. You won't find a cleaner or better place to stay.

Review collected in partnership with Hampton

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Michelle F, Tyler-Guest service manager at Hampton Inn Jacksonville, responded to this review

Again, we are very happy to hear how much you enjoy our hotel! Sorry to hear you had a bad experiance elsewhere in town, hope you learned lesson and will come back to us next time! haha :). We look forward to having you here, give us a call as soon as you get something planned and we will get... More

Sherman, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 28, 2014

Relatively new Hampton Inn in a college town. Roaches found in room...reported to staff and very little sense of urgency to address; no effort to adjust rate or make allowance for quality escape in cleanliness.

Review collected in partnership with Hampton

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Michelle F, General Manager at Hampton Inn Jacksonville, responded to this review

Thank you for being our guest while traveling to the Jacksonville area. I do want to apologize for the issues you experienced with the bugs. At times during this time of year we tend to experience issues with ground Beatles that sometimes do get into the hotel. We work closely with Orkin to help prevent these issues from happening. It... More

New York, NY
Top Contributor
124 reviews 124 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 20, 2014

I've stayed at this Hampton Inn several times over the years when visiting my grandmother, most recently last month. The hotel rooms and staff are still top notch and we always enjoy staying here. Free breakfast has lots of options and the pool and pool area are well kept. In the past the price at the Hampton was always higher... More

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Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Thank you so much for your loyalty to the Hilton Brand! We love to hear about your experiances and look forward to your future stays and the hamptonality that awaits! Next time your hungry in the area ask us about our local choices, can guarantee the best pizza delivered to your door. Glad to hear from you, see you again... More

Hamilton, OH
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 18, 2014

We had traveled for 10 hours and needed a place for the night. It is a distance from the interstate but worth the drive. It was spotless and the staff friendly and helpful. Great value. The breakfast had many choices and very clean and uncluttered. The desk clerk suggested Leo' s pizza which was very good and delivered. Would stay... More

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Michelle F, Guest Service Manager-Tyler at Hampton Inn Jacksonville, responded to this review

So glad you chose us that night! we understand the woes of the weary traveler, thats why we try to go above and beyond for all. We appreciate the breakfast comments as well, we have some new staff aboard so its glad to know everyone is doing a great job. Anytime your in the area again please give us a... More

Naperville, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Staff was very pleasant and helpful in locating restaurants. Room was clean, quiet and well stocked with necessities. Excellent healthy choices for breakfast. Bed was comfortable with a good choice of pillows. Channel selection on the TV was vast with several movie channels.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Serive Manager-Tyler at Hampton Inn Jacksonville, responded to this review

Sounds like you really enjoyed your stay! Wonderful we are so glad to hear. Such nice comments for all the random ammenities. Thank you for the happy thoughts Steve, we do look forward to seeing you again and making your next stay, just as good as this one, take care. More

Chicago, United States
1 review
5 of 5 stars Reviewed August 12, 2014

From the front desk staff to the quality of the room and even the pool, everything was EXCELLENT. I was staying here because everything in Springfield was booked up for the state fair and I'm so glad that I did. It was well worth it to stay somewhere so nice and travel the half hour to get to Springfield. I... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Michelle F, Guest Service Manager at Hampton Inn Jacksonville, responded to this review

Wow very glad to hear that our staff, pool, and rooms(oh my) exceeded your expectations! Next time anything in the radius brings you our way, please let us know. Whether its Cruise night in September, or General Greirson days next summer, or just a random pass we will look forward to seeing you! More

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Additional Information about Hampton Inn Jacksonville

Address: 1725 W Morton Avenue, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Jacksonville 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Hampton Inn Jacksonville Hotel Jacksonville
Jacksonville Hampton Inn

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