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BEST WESTERN Jacksonville Inn

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1709 W Morton, Jacksonville, IL 62650 (Formerly Country Hearth Jacksonville)
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BEST WESTERN Jacksonville Inn
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BEST WESTERN Jacksonville Inn
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40 reviews from our community

Traveler rating
    16
    8
    3
    6
    7
See reviews for
20
5
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (11)
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    (15)
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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I was very satisfied with our stay and will stay again when we go back for next tourney.The rooms were very quiet even with all the baseball teams there and the rates were the lowest. Breakfast was ok, but it was jusy right for the kids.

Was this review helpful? Yes
Warrenville, Illinois
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

We stayed here past weekend because my grand son was playing the baseball tournament in town. Their team was staying at Hampton Inn but we couldn't find the room in hempton inn because they were sold out. Best Western is the closest hotel to Hampton inn. We stayed here for 2 nights and during the 2nd night my wife woke... More 

Was this review helpful? Yes
Front_Desk_Staff1709, Front Office Manager at BEST WESTERN Jacksonville Inn, responded to this review

Dear Valued Guest, After reading your response on trip advisor. I went through my records and I do not have a name that I can associate to a room from who has posted this post . Please contact me directly . 217-245-4500 I would like to discuss this with you. I need to get a room number so the problem... More 

Travelers are raving about these Jacksonville hotels

Wauconda, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Would not stay at another Best Western if possible. I think it was over priced. I think they could have given a better discount for having a non-working toilet for the first night and into the next day. Had to wait to take a shower for fear it would overflow the toilet and make a huge mess.

Review collected in partnership with Best Western

Was this review helpful? Yes
Front_Desk_Staff1709, Front Office Manager at BEST WESTERN Jacksonville Inn, responded to this review

Dear Joan H. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This property is comfortable and in a good location. The indoor pool is wonderful and not cold. The hot tub was perfect. It was very quiet. The owner and staff are very friendly an helpful. There was ample parking.

Review collected in partnership with Best Western

Was this review helpful? Yes
Front_Desk_Staff1709, Front Office Manager at BEST WESTERN Jacksonville Inn, responded to this review

Thank you for that wonderful review of our property! We are so glad that you enjoyed your experience with us. Our pool is always a popular attraction, especially in colder months, since it is heated. We look forward to seeing you again in the future. Thanks again! More 

Brighton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

Nicely updated hotel in small town. Very clean with the most comfortable hotel bed ever! Breakfast area nicely maintained. All public areas including pool looked great, although we did not use them. Spotty internet service, which appeared to be a general locale issue, not just with the hotel.

Review collected in partnership with Best Western

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Front_Desk_Staff1709, Front Office Manager at BEST WESTERN Jacksonville Inn, responded to this review

We are happy that you enjoyed our comfortable beds! Thank you for your great review and thanks for staying with us during your visit to Jacksonville. More 

Dolton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

Me and my family wil be dealing with this hotel only, it is close to my husband in the Jacksonville correctional facility and it is nice to have a comfortable hotel to call home at this time of need with such a delicate situation for me.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Whitewater, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

In the past 2 years, I have stayed at the Super 8 and the Baymont Inn in Jacksonville, IL, and now that I have stayed at this Best Western, it will be the only option I will consider the next time I am working in the area. Professional, courteous staff, clean rooms with a very comfortable bed, fridge/microwave, good wifi... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Cape Girardeau, United States
1 review
5 of 5 stars Reviewed November 14, 2014

Newly remodeled, rooms were clean and bed was comfortable, great breakfast, friendly staff. Nice indoor pool and hot tub, many restaurants nearby. Highly recommend for business or pleasure. Free wifi. We have stayed in many hotels around the world and this was one of the best.

Review collected in partnership with Best Western

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Green Bay
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 19, 2014

We stayed in a suite with a whirlpool tub. Room was very large and clean but it overlooked the pool which made it noisy when there were kids in the pool. The sink had an odd setup - the spigot wasn't long enough. It looks like they put a new countertop on it and make a mistake when cutting out... More 

Was this review helpful? Yes
Front_Desk_Staff1709, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review

Thank you for your response. I'm sorry that our hotel and staff were unable to meet your expectations. I'm glad you found the bed and sofa comfortable! Your room has a lovely view overlooking the pool, but it does tend to get a bit loud when the kids start having fun out there. Our pool closes at 10pm, however, so... More 

Edinburgh
Contributor
18 reviews 18 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 17, 2014

Arrived late around 22:30 from travelling and left early morning so weren't there for long. Check in was quick and friendly. The room was clean and big. Breakfast simpler than other's we've had but still way better than you'd get for similar prices in the UK! Still had a waffle maker! Would stay again if in the area.

Was this review helpful? Yes
Front_Desk_Staff1709, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review

Thank you for the feedback- we appreciate it! I'm happy that our hotel was able to accommodate you during your brief visit with us. Our waffle maker is very popular! Please stop by and stay with us again during your next trip through the Jacksonville area. Thanks again! More 

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