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All 7 Itasca hotels »

Westin Chicago Northwest

4.0 of 5
400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Hotel amenities
Westin Chicago Northwest
Ranked #3 of 7 hotels in Itasca
3.5 of 5 stars 108 Reviews
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108 reviews from our community

    Trip type
Traveler rating
    33
    36
    21
    9
    9
Date Rating
Chicago
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2012

I attended a Rotary weekend here this month. The staff were all very kind and helpful all the way from check-in, maid service and meetings/meals. The suites are really nice and well appointed. I'll definitely return. A side note, I was surprised when two of us dined at Shula's, the steakhouse in the hotel. They automatically add 20% to the... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 21, 2012

Thank you for sharing your comments regarding your recent stay at the Westin Chicago Northwest. So glad that you had a great experience with our staff. Your comments regarding the 20% gratuity at Shula’s will be passed on to our Restaurant Manager for review – it is our standard policy to add a gratuity for parties of 6 or more... More

Moline
2 reviews
5 of 5 stars Reviewed March 14, 2012

I just returned from a convention based at the Westin in Itasca. Hotel was full of Rotarians (with one wedding party thrown in). Staff was terrific, hotel was very clean and well decorated. The quality of the hotel added a great deal to the quality of the conference. Plenty of good conference room space. Give it a try! More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 21, 2012

We are excited to hear that you enjoyed the conference at the Westin Chicago Northwest. We are glad to hear that you found our staff to be helpful and the hotel to be clean. That is very important to us. We agree that we have great conference space and are happy that we were able to contribute the success of... More

Wilmington, North Carolina
Top Contributor
74 reviews 74 reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 13, 2012
1
person found this review helpful

- Upgraded to a Jr Suite at check in both times I've stayed here. - place was a ghost town both times we stayed there. Probably 15 cars in the parking lot, if that. - Very friendly staff. - they charged me $40 both times I stayed there for apparently no reason. Had to go to the front desk both... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 15, 2012

Thank you for your recent stay with us and for your feedback – it is important to us. I would like to find out more about the $40.00 charge so we can follow up and make sure that we correct any issue in our system. I would welcome a follow up call, please feel free to call the hotel at... More

Sugar Grove, Illinois
2 reviews
5 of 5 stars Reviewed March 8, 2012

The wedding reception we had for our daughter March 3rd was absolutely perfect! All went just as planned. The staff were more than accommodating, right there for our every need. The Director of Sales & Marketing, the Catering Manager and their staff are to be commended on a job well done, along with their staff. I would not hesitate to... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 16, 2012

We are so glad that your daughter enjoyed her recent wedding reception at the Westin Chicago Northwest. As always, it is great to hear feedback like this regarding our staff – we are glad that everyone was helpful and accommodating. We know how much time and effort is involved in planning a wedding and our goal is to make the... More

Arlington Heights, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2012
1
person found this review helpful

I recently had my wedding reception in the grand ballroom at the Westin Itasca and it was amazing! All the guests had a great time and were constantly giving me compliments on how great the hotel and ballroom were! The hotel rooms were clean and very comfortable..and the staff was constantly on top of whatever we needed. The wedding coordinator... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 16, 2012

Thank you for sharing your wonderful experience at the Westin Chicago Northwest. And, thank you for trusting us with your important day! We are so happy that all went well and that is was a great experience for you. We are glad that you enjoyed working with Susan, her experience and commitment to working with our wedding couples is so... More

Sugar Grove, Illinois
1 review
5 of 5 stars Reviewed March 7, 2012

This hotel is amazing!! I recently attended a reception for my cousin's wedding at the Westin Chicago Northwest. Great food, great service, great everything. After the reception I stayed over night. The room I stayed in was phenomenal. I don't have anything bad to say about this hotel!!! More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 8, 2012

Thank you for your comments. We are happy that you enjoyed your cousin's reception at our hotel. We know that a special wedding day is important to the bride & groom and their friends and family. Our goal is to make sure that everyone enjoys the day and we are so glad that was the experience that you had. Your... More

Sugar Grove, Illinois
2 reviews
5 of 5 stars Reviewed March 6, 2012

My daughter was married this past weekend and we had the reception at the Westin Itasca. Our group had 60+ rooms for Fri/Sat nights. We were treated like royalty! The wedding reception was fantastic. We had several requests that were not anticipated and the wedding coordinator was always right there with the fix. All hotel staff were superb. Every guest... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 8, 2012

We are thrilled that you, your family and friends enjoyed your daughter’s wedding reception! We know that it is an important day and were honored to be a part of that. We appreciate your business and your comments. It will be shared with our management and staff. Thank you! More

Redondo Beach
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2012

Stayed at this hotel for 2 nights for a meeting. The location is remote and it cost us over $50 by cab from O'Hare even though it is not far away. The receiptionist then told us there are different taxis to use that are lower cost. There are very few non hotel facilities (i.e restaurants) within walking distance and the... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
March 8, 2012

Thank you for your recent stay with us and for your time in sharing your experience with this review. We are always looking for ways to improve on our service and appreciate your feedback regarding the hotel shuttle service. Your comments will be reviewed with our management staff. For taxi service to/from the airport, we do have negotiated rates with... More

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Tegucigalpa, Honduras
Senior Contributor
43 reviews 43 reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 31, 2012
1
person found this review helpful

I would rate this hotel better, but I do feel that a $10/day “Facility Fee” is simply a poor choice of revenue for a premium hotel! It is just a way to nickel and dime guests. Large hotel in middle of business area, adjacent to expressway, there is no “touristy” things in area, and downtown Chicago is far, so this... More

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Patty Connolly, General Manager at Westin Chicago Northwest, responded to this review
February 16, 2012

Thank you for your recent stay and for sharing your feedback. Please know that we do value feedback from our guests and appreciate your comments. Your comments regarding your suite are important to us and we will make sure that the room is inspected for any needed updates. The feedback regarding the facility fee is noted as well. And, we... More

Cave Creek, AZ
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 26, 2012

My wife and I stayed here for a week surrounding Christmas 2011. We stayed in a corner suite as we had before while we were at conferences at this location. The corner suites are nicely decorated and large. We entertained 22 adults and 5 children in the suite one evening and had plenty of room. We even brought in a... More

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Additional Information about Westin Chicago Northwest

  • Westin Itasca
  • Westin Chicago
  • Itasca Westin
Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Price Range: $

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