I attended a Rotary weekend here this month. The staff were all very kind and helpful all the way from check-in, maid service and meetings/meals. The suites are really nice and well appointed. I'll definitely return. A side note, I was surprised when two of us dined at Shula's, the steakhouse in the hotel. They automatically add 20% to the...
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Thank you for sharing your comments regarding your recent stay at the Westin Chicago Northwest. So glad that you had a great experience with our staff. Your comments regarding the 20% gratuity at Shula’s will be passed on to our Restaurant Manager for review – it is our standard policy to add a gratuity for parties of 6 or more...
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I just returned from a convention based at the Westin in Itasca. Hotel was full of Rotarians (with one wedding party thrown in). Staff was terrific, hotel was very clean and well decorated. The quality of the hotel added a great deal to the quality of the conference. Plenty of good conference room space. Give it a try!
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We are excited to hear that you enjoyed the conference at the Westin Chicago Northwest. We are glad to hear that you found our staff to be helpful and the hotel to be clean. That is very important to us. We agree that we have great conference space and are happy that we were able to contribute the success of...
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- Upgraded to a Jr Suite at check in both times I've stayed here.
- place was a ghost town both times we stayed there. Probably 15 cars in the parking lot, if that.
- Very friendly staff.
- they charged me $40 both times I stayed there for apparently no reason. Had to go to the front desk both...
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Thank you for your recent stay with us and for your feedback – it is important to us. I would like to find out more about the $40.00 charge so we can follow up and make sure that we correct any issue in our system. I would welcome a follow up call, please feel free to call the hotel at...
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The wedding reception we had for our daughter March 3rd was absolutely perfect! All went just as planned. The staff were more than accommodating, right there for our every need.
The Director of Sales & Marketing, the Catering Manager and their staff are to be commended on a job well done, along with their staff. I would not hesitate to...
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We are so glad that your daughter enjoyed her recent wedding reception at the Westin Chicago Northwest. As always, it is great to hear feedback like this regarding our staff – we are glad that everyone was helpful and accommodating. We know how much time and effort is involved in planning a wedding and our goal is to make the...
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I recently had my wedding reception in the grand ballroom at the Westin Itasca and it was amazing! All the guests had a great time and were constantly giving me compliments on how great the hotel and ballroom were! The hotel rooms were clean and very comfortable..and the staff was constantly on top of whatever we needed. The wedding coordinator...
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Thank you for sharing your wonderful experience at the Westin Chicago Northwest. And, thank you for trusting us with your important day! We are so happy that all went well and that is was a great experience for you. We are glad that you enjoyed working with Susan, her experience and commitment to working with our wedding couples is so...
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This hotel is amazing!! I recently attended a reception for my cousin's wedding at the Westin Chicago Northwest. Great food, great service, great everything. After the reception I stayed over night. The room I stayed in was phenomenal. I don't have anything bad to say about this hotel!!!
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Thank you for your comments. We are happy that you enjoyed your cousin's reception at our hotel. We know that a special wedding day is important to the bride & groom and their friends and family. Our goal is to make sure that everyone enjoys the day and we are so glad that was the experience that you had. Your...
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My daughter was married this past weekend and we had the reception at the Westin Itasca. Our group had 60+ rooms for Fri/Sat nights. We were treated like royalty! The wedding reception was fantastic. We had several requests that were not anticipated and the wedding coordinator was always right there with the fix. All hotel staff were superb. Every guest...
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We are thrilled that you, your family and friends enjoyed your daughter’s wedding reception! We know that it is an important day and were honored to be a part of that. We appreciate your business and your comments. It will be shared with our management and staff. Thank you!
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Stayed at this hotel for 2 nights for a meeting. The location is remote and it cost us over $50 by cab from O'Hare even though it is not far away. The receiptionist then told us there are different taxis to use that are lower cost. There are very few non hotel facilities (i.e restaurants) within walking distance and the...
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Thank you for your recent stay with us and for your time in sharing your experience with this review. We are always looking for ways to improve on our service and appreciate your feedback regarding the hotel shuttle service. Your comments will be reviewed with our management staff. For taxi service to/from the airport, we do have negotiated rates with...
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I would rate this hotel better, but I do feel that a $10/day “Facility Fee” is simply a poor choice of revenue for a premium hotel! It is just a way to nickel and dime guests.
Large hotel in middle of business area, adjacent to expressway, there is no “touristy” things in area, and downtown Chicago is far, so this...
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Thank you for your recent stay and for sharing your feedback. Please know that we do value feedback from our guests and appreciate your comments. Your comments regarding your suite are important to us and we will make sure that the room is inspected for any needed updates. The feedback regarding the facility fee is noted as well. And, we...
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My wife and I stayed here for a week surrounding Christmas 2011. We stayed in a corner suite as we had before while we were at conferences at this location.
The corner suites are nicely decorated and large. We entertained 22 adults and 5 children in the suite one evening and had plenty of room. We even brought in a...
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