I was there last spring for a convention. I found the Hotel stale and cold. The rooms were dated the staff not friendly and there was a large crack in the marble sink in my bathroom which caused water to run onto the floor every time I used it. After repeated calls to the front desk no help arrived. I... more

I've stayed here on two separate occasions within the last 5 months at this property that was remodeled in the Spring of 2007. Located in a business Park setting, it has easy access to highways but no retail within walking distance. There is free and ample parking. Unique to this property is A 2.5 mile paved jogging path, outdoor basketball... more

I stay here for business - there isn't much else of interest in the area as it is some way out of downtown Chicago. Though they do run a shuttle to Itasca station. There is also a major shopping mall nearby. It is always quite busy as it seems popular for local business conventions. The hotel has been remodelled (it... more

I spent 4 nights here on business. Check-in was quick and friendly (as was check-out) .The room was quite large. It had an adquate work area with internet access. The king bed and bedding were very comfortable. A side chair was actually comfortable enough to spend some relaxation time reading the paper. The shower had a dual shower head, which... more

I've held two conferences at this hotel this year. The last one was planned for over a month. Within minutes of signing the contract and confirming that the block of rooms were being held, the rooms were reserved by other guests. No one in our conference could get a reservation! Everyone had to stay at the Hilton Forest Lakes (a... more

We had our wedding at the Westin on October 14 and have nothing but positive comments about this hotel. Everything went smoothly and the staff (from the banquet people to the front desk) were courteous, polite and accommodating every step of the way. The rooms are modern and spacious, the beds are comfortable, and the property is very clean. The... more

I walked into the lobby and was instantly impressed. The check in on a Fri. evening took 2 min. Then right up the glassed elevators to my room on the 12th floor. The room is so relaxing! Nice big cushy bed, lots of pillows. Pretty asian art on the walls. Streamlined flat screen TV. Very modern decor. Also had internet... more

Stayed here on a weekend (Fri-Sun) prepaid rate. I had prepaid for a Thurs-Sun stay (buy 3 nights get third free) and so when I was delayed by a day, did not expect any discount. Asked for an upgraded room when I arrived, and was given an enormous and very comfortable suite! Very clean, everything worked except for the in-room... more

Overall a terrific place to stay. The "Heavenly Bed" is truly heavenly. The rooms are immaculate, very modern, and have all the conveniences you would expect from a top-of-the-line hotel. I had a terrific view of the distant Chicago skyline from my window. The hotel is on a several acre man-made lake with a nice foot path that made me... more