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Westin Chicago Northwest

4.0 of 5 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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Westin Chicago Northwest
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302 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Urbana, Illinois
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've stayed over weekend for a conference which was taking place in this hotel. The staff was friendly, helpful and quick. The hotel feel extremely spacious inside, which is on on side nice, but it also feels very abandoned. Hotel was felt almost empty on Saturday evening. Rooms are nice and quiet. There's a bar and steak restaurant inside the... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon More

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Westin had everything that I come to expect from Westin Starwood hotels...beautiful, classy, great food, and many amenities. However, when I arrived I was disappointed to find out that "standard requests" that I entered on my reservation, were not completed. The night manager nicely explained why "they could not/would not be done" but the issue I had her explanation... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! Your comments will be celebrated with Josh! We hope to have the opportunity to welcome you back soon, More

San Francisco, California
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at other Westins and this one did not measure up to the brand image. This is one of those hotels where the rooms are laid out in a rectangular pattern, and they all open onto a vast central atrium that extends from the ground-floor lobby all the way to the roof of the hotel. When there's a noisy... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We know how frustrating it is when noise keeps you up at night. Extra security was brought in to assist in keeping the noise levels down however this was... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my third hotel in a week and it was a breath of fresh air. My room was large and nicely appointed. I came in a day early for a conference and actually had time to appreciate the view from my room. It's right on a pond that has a walking trail around it. I didn't notice the musty... More

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you back in the near future More

South Florida, Florida
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Left late last month with most of my clothes still damp, had to call Front Desk to see if they could do anything. Nothing was done. Aside from the humid mildew smell the hotel is reasonable and the Conference Rooms are very comfortable. Shula's Steakhouse is excellent. If you get a chance and want something different go to the Pump... More

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our engineering staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More

Saint Louis
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Westin over the weekend with my family. I will start with the positive. We stayed in a one bedroom suite. The room was large, well appointment, and mostly clean. There was, however, a large pile of trash under the sink in the kitchenette that I discovered when I was looking for a trash can--nasty but an... More

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with our culinary team and... More

Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel was nicely appointed. Although the rooms did smelled like wet towels. I was in a few different rooms and this was a smell in all the rooms I had visited. The rooms were clean to the eye though. The only, which is see often, is the moldy stained grout in the shower tiles. The hotel seemed understaffed for... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the frustrations you had with both the Coffee Grind and Atrium Lounge. We hope we have the opportunity to welcome you back, I can assure you that we will do our best to give you the great hotel experience that so many... More

Oakville, Canada
Top Contributor
66 reviews 66 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was quite surprised that this was a Westin. It's just not up to what I expect of the brand. There for 1 night. It was a late check-in and early check-out. I asked for a wake up call at 06:40 at check-in. The phone rang at 06:55. Luckily I had set backups and was fine. The tub drain ended... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Please accept our sincere apologize for your experience during your recent stay. We take guest feedback very seriously and have shared your feedback with the executive housekeeper and chief engineer. We hope to have the opportunity to welcome you back and provide you with the exceptional guest service you expect. More

Cedar Rapids, Iowa
Top Contributor
51 reviews 51 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed October 19, 2014

We stayed with friends over the weekend of 10/17 in adjoining rooms (one suite/one regular room). Our friends had booked and asked for a crib for our room once when booking and again the morning of the stay. When we arrived, no crib. We called the front desk who told us there was no record of the request and they... More

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More

1 review
5 of 5 stars Reviewed October 19, 2014 via mobile

Not only was the price perfect,they bumped us up to a Jr.suite. we celebrated our ten year anniversary is style and with peace of mind.Thank you so much to the staff of the Westin,there were two weddings and they were able to still give us the level of attention we deserve and needed.Again thank you for making our weekend memorable... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back for your 11 year aniversay! More

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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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