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Westin Chicago Northwest

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400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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403 Reviews from our TripAdvisor Community

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Bentonville, Arkansas
Level Contributor
16 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay with this hotel. Check in was simple, the hotel is beautiful. The Shula Steakhouse was great. I loved the gift shop. This really was a great stay. Some of the floors were being renovated and I look forward to seeing what they update here. The front staff was really wonderful and so nice and professional.... More 

Helpful?
Thank Azereael
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star comments! We will celebrate them with the staff! We hope to welcome you back soon to experience one of our newly renovated guest rooms. More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 2, 2016 via mobile

The hotel is very dated and appears to have water or humidity type damage in the bathroom(s). The popcorn is peeling and has a green tinge. I would not recommend the hotel for people who suffer from allergies or sensitivity to sharp odors/mold. The hotel is pet friendly, when I asked if they had rooms that were not pet friendly... More 

Helpful?
Thank VPBPDB
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Please accept our sincere apology for your recent experience. Although we have begun renovating our guest rooms we recognize this doesn’t improve your last experience. Our Director of Housekeeping is working to ensure the current guest experience is a pleasant one. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.... More 

Travelers are raving about these Itasca hotels

Covington, Tennessee
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 15, 2015

I enjoyed this hotel from the moment I got out of the vehicle the architect is beautiful and the lobby ambiance I loved. The lady at the front desk was all smiles and she answered ever question I had and she was very helpful and I really appreciated it. The room was clean, cozy, the towels were extra white and... More 

Helpful?
Thank Lakesha D
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We are glad your stay was an enjoyable one and we will celebrate your comments with the staff. We hope to welcome you back soon! More 

Murphy, Texas
Level Contributor
192 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

My one night stay was very good. The hotel is clean and high quality features like a Shula Steakhouse. Some of the floors are still under renovation but there were no noises because of it. The front desk staff were very friendly and efficient both at check in and check out.

Helpful?
Thank rslot
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are pleased your stay was an enjoyable one and the renovation did not disrupt your stay. We look forward to welcoming you back in April once the rooms renovation is complete! More 

Boston, Massachusetts
Level Contributor
150 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 10, 2015

Excellent pool and gym facilities -- if these are important to you during your stay, you can't do better than the Westin Chicago Northwest. Other Positives: Front desk service was great, room was surprisingly large, beds were awesome. Dogs are welcome. A couple negatives: Service in the lobby bar was a bit slow. The carpet in the hallway on the... More 

Helpful?
Thank abarber
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad you were able to take advantage of our amenities. We are also pleased to say that the hotel has begun a revitalization that includes guestroom and meeting space renovations. This will be completed in spring of 2016. We look forward to sharing this transformation with you in future visits More 

Poznan, Poland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 8, 2015

Stayed in the Westin for 5 nights and enjoyed it. Rooms are spacious and clean. Hotel staff was always friendly and ready to help. Breakfast buffet is quite small, but you can alwasy order something from the menu. Good hotel for a business trip. The only thing, that might be a problem is the location of the hotel, as it's... More 

Helpful?
Thank pozkom06
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

That you for your five star review. We look forward to welcoming you back soon! More 

San Diego, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 4, 2015

The hotel experience was fine except for the rooms were as hot as a sauna even during winter, I asked the front desk and they said the AC units in the building are turned off during winter and offered a fan. This is ridiculous having guests so uncomfortable just cause they are saving money by turning off the AC in... More 

Helpful?
Thank Frank M
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for yours. We have shared your comments with our Director of Engineering. We hope we have the opportunity to welcome you back. More 

San Antonio
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
1 of 5 stars Reviewed December 1, 2015

I can't even get to the hotel review itself, I am so steaming hot about the facility fee. What is that for? It is just a money grab of $10 per room. I think that is dishonest and unfair and I don't care if that what other hotels are doing. It is wrong. Or have the guts to raise your... More 

Helpful?
2 Thank Tim J
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with the hotel executives and... More 

Minneapolis, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 30, 2015

I booked this hotel through a third party website. It was said to be a 4-star hotel. It is pretty centrally located...close to Schaumberg, Woodfield Mall, attractions and restaurants. There was no disclaimer but the nearby highway exits have some MAJOR work being completed, so it was hard to navigate nearby roads. I'm assuming that is why I got such... More 

Helpful?
Thank Elissa M
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for yours. We are pleased to say that the hotel has begun a revitalization that includes guestroom and meeting space renovations. This will be completed in spring of 2016. We look forward to sharing this transformation with you in future visits More 

Chicago, Illinois, Usa
Level Contributor
3 reviews
1 of 5 stars Reviewed November 18, 2015

So in 2013 I hosted my daughter's wedding at this hotel and it was fantastic. Service outstanding. Beautiful venue. Today 25 months later I was charge erroneously $157.02 for a booking I did not make. Obviously a mistake. I called them to let them know and I was treated like a criminal! When a manage finally (after 8minutes and 58... More 

Helpful?
Thank CarJack_13
Questions? Get answers from hotel staff and past guests. Ask a question

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