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Westin Chicago Northwest

4.0 of 5 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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Westin Chicago Northwest
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319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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ARLINGTON
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Missed my connection to get home so called the discounted hotel number from the airlines. Picked the Westin entirely because I have stayed at many different Westin's before and always had great experiences. I cannot stress enough how wonderful their beds are - the "Heavenly" bed really is the best hotel bed I have ever slept on! When the shuttle... More 

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Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Have stayed here several times within Last year. Always clean rooms and front desk is helpful. They also have very good weekend rates particularly with Hotwire and Priceline Coffee shop restaurants pricey.

Was this review helpful? Yes 1
Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beds were incredibly comfortably and clean (even the comforters, which is unusual for hotels), and the shower was incredible. That said, for the price I should not have had to pay for internet use and breakfast should not be included (not $9 for a muffin, + $3.95 delivery, sales tax, and 21% gratuity...come on, now).

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More 

Raleigh, NC
Top Contributor
90 reviews 90 reviews
40 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room on 8th floor on New Years Eve. Worried about noise but thankfully we did not hear much. We are SPG members so maybe that helped? There were several young people who were fairly loud but thankfully staying a few floors below us. Room had a refrigerator. Beds were comfortable and clean. Plenty of towels and even 1 bathrobe. Wifi... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was an enjoyable one and your New Years Eve was a special one. We look forward to welcoming you back and hope 2015 is filled with prosperity and happiness for you More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My two sisters and I came to Illinois to visit friends and family and the Westin was the perfect place to stay ! We upgraded to one of their beautiful suites to make our stay even more roomy and luxurious. Also, their amenities like the pool and gym were located on the lower level. Appreciate this because it keeps the... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Than you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you and your sisters back again soon! More 

Princeton, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 23, 2014

Hotel as such is very neat and clean, esp I liked the way they arranged stuff in my room. I couldn't get a King size, so was compromised with 2 Queen beds. + Location, was very near to my client office + Hospitality, be it @ reception or room service + Food, I ordered Specialty veg pizza from the bar... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We have shared your comments with the department heads and staff and hope to have the opportunity to welcome you back again soon More 

Des Moines, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

Was in Chicago on a business trip and stayed at the Westin. A very nice place, was treated like a VIP the entire time I was there. I had forgotten my toothpaste, went to their little store and all they had were bigger over-priced tubes for $7. Inquired at the front desk for a toothpaste samplr and had 4 or... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We take guest feedback seriously and yours will be celebrated with the staff. We hope to welcome you back soon! More 

Pound, Wisconsin
Top Contributor
86 reviews 86 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 19, 2014

Lunch at Benchmark in hotel ordered turkey club and Cuban panini. Good sandwiches, side salads and house chips. The aoli on the club sandwich had a lemony tang. The bucket of house chips is huge, enough for two people. The house made vinaigrette tasted very fresh. There is a Starbucks for a quick bite on the run. Rooms There was... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We have shared your kind comments regarding the food with the culinary staff. We take guest feedback seriously and yours will be celebrated with the staff! More 

Mountain View
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

Room was clean and well kept, the bed and pillows are fantastic and instantly put one to sleep. The bathroom was very clean as well, however there was maintenance that could have been done on the plaster ceiling falling off in the shower and the double shower heads really needed a good soak in CLR to get the calcium build... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 4 star review. We appreciate your comments and have shared them with the executive housekeeper and chief engineer. We hope to have the opportunity to welcome you back soon More 

2 reviews
2 of 5 stars Reviewed December 18, 2014

I tried to like this hotel and enjoy my 6 day stay, but problems kept appearing all the time. The hotel is in a decent location if you have a car. 30 minutes to downtown and close to many business parks in the area, as well as right near the major highways. Parking was easy and plentiful. The view of... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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