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Westin Chicago Northwest

4.0 of 5 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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Westin Chicago Northwest
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308 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was good, but nothing special. The rooms were spacious. I did not get a chance to eat the room service, but the banquet food was good. The meeting space wasn't what I'd hoped it would be. A lot more pillars than I expected and the grand ballroom looked worn. The location was a little too remote from everything... More 

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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Westin for what seemed like months on end during a recent work project. Although it's not close to anything close (i.e. shopping, restaurants, stores) it is a great property and has a big parking lot. The front desk staff is always nice (especially Pete) and I would definitely stay here again.

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chicago
Top Contributor
76 reviews 76 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have written reviews on this property before, but I want to shout out to Oksana and the team at the front end. We are always recognized by name, as Platinum SPG members, and welcomed as family. When ANY issue is encountered, the front end team responds immediately, stays engaged through resolution and follows up to assure our satisfaction. This... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon More 

Milwaukee, Wisconsin, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This trip was a repeat trip to attend a convention. The room is well set up and the bed is firm. But the light in our bathroom was difficult to turn on. It would flash and then go out on the first attempt or two but then stay on. We informed the desk and told them we could just leave... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your comments. Guest feedback is important to us and we appreciate you taking the time to share yours. We have shared your comments with our front office team so that may better respond to our guests needs. We hope to welcome you back soon More 

Menomonee Falls, WI
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were upgraded to a suite - huge rooms, large windows, table & comfortable sitting area, a "wet bar", but oddly no fridge, a "cool box" instead which only went down to 50F. Rather noisy central air and we had trouble getting heat in the bedroom. Fortunately there were heavy comforters on the beds. There was a double shower head... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your 4 star review of the Westin Chicago Northwest! We appreciate your feedback regarding central air and cooling boxes will take them into consideration for the future. We look forward to welcoming you back. Thank you More 

Columbia, South Carolina
Top Contributor
118 reviews 118 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at this hotel few times. It is especially good during our holiday visits back to the Chicago area as the hotel is not very full which equates to good rates. The hotel is the open atrium style that I do not see in newer hotels as you cannot book guests in air. At check... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your feedback regarding your recent stay. It is feedback like this that we learn from and use to improve. We are glad your stay was pleasant and we hope to welcome you back soon. More 

Urbana, Illinois
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed over weekend for a conference which was taking place in this hotel. The staff was friendly, helpful and quick. The hotel feel extremely spacious inside, which is on on side nice, but it also feels very abandoned. Hotel was felt almost empty on Saturday evening. Rooms are nice and quiet. There's a bar and steak restaurant inside the... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Westin had everything that I come to expect from Westin Starwood hotels...beautiful, classy, great food, and many amenities. However, when I arrived I was disappointed to find out that "standard requests" that I entered on my reservation, were not completed. The night manager nicely explained why "they could not/would not be done" but the issue I had her explanation... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! Your comments will be celebrated with Josh! We hope to have the opportunity to welcome you back soon, More 

San Francisco, California
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 10, 2014

I've stayed at other Westins and this one did not measure up to the brand image. This is one of those hotels where the rooms are laid out in a rectangular pattern, and they all open onto a vast central atrium that extends from the ground-floor lobby all the way to the roof of the hotel. When there's a noisy... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We know how frustrating it is when noise keeps you up at night. Extra security was brought in to assist in keeping the noise levels down however this was... More 

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2014

This was my third hotel in a week and it was a breath of fresh air. My room was large and nicely appointed. I came in a day early for a conference and actually had time to appreciate the view from my room. It's right on a pond that has a walking trail around it. I didn't notice the musty... More 

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you back in the near future More 

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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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