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Westin Chicago Northwest

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400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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1 room 1 guest
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Westin Chicago Northwest
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366 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wauseon, Ohio
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have stayed in three different hotels in this area this summer, and this hotel was by far the best, but was priced only slightly higher than the other two. The room was very comfortable and clean. We enjoyed a late supper in the atrium area bar, and the food there was great.

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was enjoyable and we share your comments with our executive chef More 

West Simsbury
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The property was excellent, lobby was very inviting, internet connection was great, lots of choices on room service menu, great steak house on the property, Shula's. Room was par with Westin standards including the ameneties.

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! Guest comments are important to us and we will celebrate yours with the staff and culinary team in Shula's More 

Chicago, IL
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Westin in Itasca is close to Chicago, but far enough away to spend the night when attending a wedding, and honestly, it is a great location for a wedding. I have attended two weddings there in the last year and both have been terrific. Nevertheless, the hotel offers a block of rooms at 89 a night, which is a... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! Wedding are one of the most memorable times in our lives. We are happy we were able to help celebrate your friends and family. We hope to welcome you back for many more special events More 

Wood Dale, Illinois
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the kind of hotel that other hotels recommend when they can not accommodate your needs. It has an entryway that will leave you breathless and it only gets better from there. The only drawback is the onsite resturaunt, "Shula's Steak House" which, unless you're on a paid expense account, is beyond expensive. There are enough quality resturaunts in... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star comments. We are happy you found our pot of gold! We hope to welcome you back again and again! More 

Houston, Texas
Level Contributor
324 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Westin property is a bit below average on the Westin scale. It is a cavernous hotel with a huge echoing atrium that magnifies the noise from below. It is also a bit run down. the public areas on floor 10 that I stayed on were definitely worn. My room was fine but could be updated to the more modern... More 

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest comments are important to us and we appreciate yours! We are excited to share upcoming renovations plans that will start in December. We hope we have the opportunity to welcome you back and showcase our "new" look More 

Las Vegas
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Cracking and deteriorating from the parking lot to the rooms. Sink that doesn't drain, air conditioning and TV that don't function properly. Look - your either in the hotel business or not. Westin - get realistic and start looking around. Hello. What business are you in? Hospitality? Apparently not. Have been calling engineering since my arrival. Air vent in shower... More 

Was this review helpful? Yes 1
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Please accept our sincere apology for your recent experience. Although we are in the planning stage of a complete renovation, we also recognize this doesn’t improve your last experience. While our plans are formalized, our Director of Housekeeping is working to ensure the current guest experience is a pleasant one. We work hard to deliver an exceptional guest experience, and... More 

Travelers are raving about these Itasca hotels

Kansas City, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We reserved this room because we got a great rate not knowing this hotel caters to large weddings on the weekends. When we arrived, I requested a quiet room. The attendant told me "that will difficult because we have 2 weddings this evening." If you're not part of a wedding party and want quiet, I don't recommend staying here on... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More 

Mansfield, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is kind of in the middle of nowhere while still being within driving distance to many shopping areas. Definitely geared toward business travel. My wife and I stayed here for one night mainly because of an SPG offer we had and didn't feel like driving all the way home from ORD after a flight. The indoor pool area... More 

Was this review helpful? Yes
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review. Guest feedback is important to us especially feedback from our SPG Gold members. We have shared your comments with the guest experience managers and we hope to have the opportunity to welcome you back soon More 

Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Likes: + Friendly staff + Reasonable room rate + Small gym and pool + Nice veggie-burger + Good sized room + Spacious ground floor area Dislikes: - Not much in the way of vegetarian options on the restuarant/bar food menus - Meals can get expensive, especially room-service (many surcharges) e.g. veggie-burger, fries, beverage came to just under $40. - Room... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for taking the time to share yours. We have shared your comments with the departmental managers and we hope to welcome you back soon More 

DeWitt
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We came into Chicago for a family party and opted to stay overnight, out of the city. I wanted some environment more friendly for my service dog. We got there at midnight and as we pulled up, we were greeted by a very nice gentleman, who helped us with our bags and directed us to check in. While my husband... More 

Was this review helpful? Yes
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with Danielle and the bell staff. We hope to welcome you back soon More 

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