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Westin Chicago Northwest

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400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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Westin Chicago Northwest
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325 reviews from our community

Traveler rating
    90
    104
    75
    31
    25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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stoxabc
Top Contributor
140 reviews 140 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Westin for one night before heading to the airport. It was clean, very comfortable, nice updated furniture and bathrooms. I was pleasantly surprised. There was a steakhouse on site which was nice we didn't have to go out again for dinner.

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Holmen, Wisconsin
Top Contributor
142 reviews 142 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the third year in a row, I've had the opportunity to stay at the Westin for a Rotary Conference. I - fortunately or unfortunately - have the opportunity to stay in quite a few hotels, and I continue to marvel at how comfortable the beds are. Perhaps it is because during the conference - which is well run by... More 

Was this review helpful? Yes 1
Bagshot, United Kingdom
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights in January whilst on a business trip. Firstly the good points: - Big comfy bed - Good szed room - Clean room - Location - right over the road from the office I was visiting, but other than that there wasn't anythign within walking distance The not so good points: - Noise from the... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your review of the Westin Chicago Northwest! It is through comments such as yours that we continue to improve. We appreciate your feedback and hope we have the opportunity to welcome you back. More 

Los Angeles, California
Top Contributor
59 reviews 59 reviews
50 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed February 20, 2015

I need to stay here for business. There just aren't many places in the area. This hotel makes me distrust the Westin brand. Now, I have no idea what I'll be getting when going into a Westin. The only thing this hotel does is sweep the floors. It's so bad, that the bar stool I sat on broke because it... More 

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments are taken very seriously we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope we have the opportunity to welcome you back. More 

Toronto, Ontario, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 11, 2015

I keep traveling to Itasca for business. I have stayed at this Westin many times. Pros: - The hotel has many good facilities - including a good gym - The staff are extremely helpful - Has a nice park behind the hotel where you can go for a walk or run - Has a good bar and a restaurant -... More 

Was this review helpful? Yes 2
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your 4 star review of the Westin Chicago Northwest! We appreciate your feedback regarding the Internet access and are working on improvements. We look forward to welcoming you back. Thank you More 

ARLINGTON
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 25, 2015

Missed my connection to get home so called the discounted hotel number from the airlines. Picked the Westin entirely because I have stayed at many different Westin's before and always had great experiences. I cannot stress enough how wonderful their beds are - the "Heavenly" bed really is the best hotel bed I have ever slept on! When the shuttle... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope we have the oppotunity to welcome you back More 

Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2015

Have stayed here several times within Last year. Always clean rooms and front desk is helpful. They also have very good weekend rates particularly with Hotwire and Priceline Coffee shop restaurants pricey.

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your 4 star review of the Westin Chicago Northwest! We appreciate continued support and look forward to welcoming you back soon More 

Washington DC, District of Columbia
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

The beds were incredibly comfortably and clean (even the comforters, which is unusual for hotels), and the shower was incredible. That said, for the price I should not have had to pay for internet use and breakfast should not be included (not $9 for a muffin, + $3.95 delivery, sales tax, and 21% gratuity...come on, now).

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More 

Raleigh, NC
Top Contributor
90 reviews 90 reviews
40 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed January 4, 2015

Room on 8th floor on New Years Eve. Worried about noise but thankfully we did not hear much. We are SPG members so maybe that helped? There were several young people who were fairly loud but thankfully staying a few floors below us. Room had a refrigerator. Beds were comfortable and clean. Plenty of towels and even 1 bathrobe. Wifi... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was an enjoyable one and your New Years Eve was a special one. We look forward to welcoming you back and hope 2015 is filled with prosperity and happiness for you More 

2 reviews
5 of 5 stars Reviewed January 2, 2015

My two sisters and I came to Illinois to visit friends and family and the Westin was the perfect place to stay ! We upgraded to one of their beautiful suites to make our stay even more roomy and luxurious. Also, their amenities like the pool and gym were located on the lower level. Appreciate this because it keeps the... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Than you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you and your sisters back again soon! More 

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