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Westin Chicago Northwest

4.0 of 5 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cedar Rapids, Iowa
Top Contributor
51 reviews 51 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed with friends over the weekend of 10/17 in adjoining rooms (one suite/one regular room). Our friends had booked and asked for a crib for our room once when booking and again the morning of the stay. When we arrived, no crib. We called the front desk who told us there was no record of the request and they... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Not only was the price perfect,they bumped us up to a Jr.suite. we celebrated our ten year anniversary is style and with peace of mind.Thank you so much to the staff of the Westin,there were two weddings and they were able to still give us the level of attention we deserve and needed.Again thank you for making our weekend memorable... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back for your 11 year aniversay! More

Holland, Michigan
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for a wedding a while back. Hotel is an atrium type hotel...asked for an upper floor per other reviews. We did not have trouble with noise. Wedding was nice. Reception tent was quite cold. Food was good. Room was spacious. My biggest problem with this hotel is they do not have free WIFI...only in the lobby area. Oh,... More

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for sharing yours. Your comments have been shared with our culinary staff. We do hope we have the opportunity to welcome you back in the future More

Highlands Ranch, Colorado
Top Contributor
50 reviews 50 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were recently there for a wedding and the hotel did a really nice job on it. The tent, if you could call it that, was really a very nice and private venue to hold this type of event. The only thing holding this place back is the very bland decor. It has a nice center atrium but it has... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your comments we are glad you enjoyed your event. We take guest feedback seriously and have shared your comments with the department managers. We hope to welcome you back soon! More

Santa Margarita, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

We came here for a wedding in September and were lucky enough to get a suite. The hotel is outside of main downtown Chicago and accessible by train and the hotel has a shuttle from the stop. The hotel itself was very nice the room was massive!!! bathroom was huge though was weird it didn't have a whirlpool tub, just... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review we are glad your stay was enjoyable one and we hope to welcome you back soon! More

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff was wonderfull and it was very clean but, the bar in the lobby was very loud and rambunctious. The rooms had great views and the pool was big and calming. We paid $88 for the first night and $66 for the second. Totaly reccomend the Westin.

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Tahnk you for your five star review we are glad your stay was a pleasant one and we look forward to welcoming you back soon! More

Toronto, ON
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you're ready to trade convenience for price, this hotel is fine. It's about 25 to 30 minutes from O'Hare, which wasn't what I thought when I booked. That's my bad for not doing more thorough research. Not your typical Westin - it's built like an Embassy Suites, with all room entrances overlooking a big atrium. Beds and furnishings are... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. We are glad your stay was comfortable and we hope to welcome you back More

Ohio
Top Contributor
77 reviews 77 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights. The room was nice and clean. Ample room for 2 people. We didn't really use any of the hotel amenities so we can't comment on those. Both nights we were out really late and didn't return until after 1 am and 2 am the second night and both nights there were so many people... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We appreciate you feedback and have shared it with the management staff. We do hope we have the opportunity to welcome you back. More

Royal Oak, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Average quality and amenities for a Westin, BUT this is by far the worst Westin...and one of the worst hotels...I have ever stayed at. Noise from the lobby bar is ridiculous throughout the entire hotel. The hotel is designed like an Embassy Suites with an atrium in the center, but you don't have a living room and extra door as... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us. We appreciate you taking the time to share yours. We understand how frustrating it can be when noise keeps you awake at night. We continue to look for ways to keep noise to a minimum in the hotel and it is through comments like yours that we continue to improve. More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014 via mobile

We stayed here August 30 - Sept 1 for a wedding. It is a lovely hotel, very clean and friendly staff, great free breakfast, but ac was below par. Most of our family.members also had to call front desk..rooms were not cooling off despite temp being set at 60. Engineer did same in every room, put new filter in. It... More

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

We take guest feedback seriously and we appreciate you taking the time to share yours. We have shared your comments with the chief engineer. Thank you again, we hope to have the opportunity to welcome you back More

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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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