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All 5 Itasca hotels

Westin Chicago Northwest

4.0 of 5 Hotel   |   400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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61%
Ranked #4 of 5 Hotels in Itasca
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Royal Oak, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

Average quality and amenities for a Westin, BUT this is by far the worst Westin...and one of the worst hotels...I have ever stayed at. Noise from the lobby bar is ridiculous throughout the entire hotel. The hotel is designed like an Embassy Suites with an atrium in the center, but you don't have a living room and extra door as... More

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here August 30 - Sept 1 for a wedding. It is a lovely hotel, very clean and friendly staff, great free breakfast, but ac was below par. Most of our family.members also had to call front desk..rooms were not cooling off despite temp being set at 60. Engineer did same in every room, put new filter in. It... More

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Toledo, Ohio
Top Contributor
86 reviews 86 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was pretty nice. The beds were soft and clean. There was a LOT of stains on the ceiling. We kept trying to figure out what happened up there, but it was odd. The smoke alarm blinks like an airport landing light. It drove us all crazy. The main problem was we paid online (booked a few days before... More

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

I'm stating here right now and writing this review instead of sleeping. I have stayed here before for business and it's always a lite night at the bar down there. It's just so loud! Move the bar into another room and then the problem is solved and the hotel is perfect.

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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this property for a sales conference with my company. Everything from the arrival to departure was first rate. The rooms are very spacious & spotless. All of our meetings went great & the catering for our events was amazing. The entire staff was fantastic, specifically Kent in Banquets & Tony at the lounge. I would highly recommend... More

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North Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel on Saturday and Sunday so we could attend my high school reunion being held nearby. The hotel was even better than anticipated for both function and design. Hotel staff was very courteous and accommodating. Westin also offers a $5/night food voucher or 500 SPG Points if you elect to go "green" and forgo daily cleaning/towel... More

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Innishannon
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed Aug 22 and 25. The restaurant was excellent, except it was too cold when you sit down and have a meal..... My wife had to get a jumper, and I had to put on a fleece. Also the result of the cold temp was the big size steak was cold when you got at the end of it... Which... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More

Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here over the weekend of Aug 16-17. Pros: Very clean! Not only does it look clean, but it smells clean. Always a fresh room with fresh linens. Love the Westin shower products as well! Our room was spacious compared to the average room at another hotel. We also stayed under $100, which was very nice... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More

Prosper, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed here for a business conference. The hotel is great, the staff is great, my bed was great! From the moment I entered anything I needed or asked for was taken care of by their friendly and courteous staff.

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank You Thank You Thank You!. Guest feedback is importatn to us and we will celebrate yours with the department leaders and associates. We hope to welcome you back soon More

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel multiple times now. With each time it just seems to get better. The staff is very personable and accommodating. I appreciate the attention they give me even though they don't know me. The rooms are great. Especially the suites. Again, they are starting to show some wear and need a good stain remover on... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. Guest feedback is important to us and we will share your comments with our food and beverage management. We thank you for your continued support and look forward to welcoming you back again soon More

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Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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