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Westin Chicago Northwest

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400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Best prices for: 1 room 1 guest
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Westin Chicago Northwest
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337 Reviews from our TripAdvisor Community

Traveler rating
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    107
    80
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    25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SAULT SAINTE MARIE
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is really for business/airport travelers and event space. Doorman who is your first impression...made sure to scoldingly remind us to please return the luggage cart...seriously! It looked like they only had 2. The hotel is large (we were on 12th floor) and the lobby is beautiful with double glass elevators in the center. They had multiple events and... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with department managers. We are glad you found Kean's Bakery which is one of Itasca's hidden gems! We hope we have the opportunity to welcome you back More 

Johnsburg, Illinois
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I just stayed at this hotel for the second time this year. The pluses are: the location, clean and spacious lobby area, clean room, comfortable bed, in room amenities (coffee maker, iron/ironing board, nice soap), friendly staff, free parking, and USA Today available in lobby by elevators. My husband needed to shave and had forgotten to bring... More 

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Sister Lakes, Mi
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

For the price and location the Westin Chicago Northwest served us well over the holiday weekend. Sure it is not the Ritz Carlton, but it was clean, service never waivered and the location is ideal for anything in that area. The price was very reasonable and with all the weddings and kids from a local soccer tournament it was never... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are happy your Memorial Day weekend was a comfortable one! We hope we can welcome you back to celebrate Labor Day! More 

Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Where do I start with this hotel. Well we got to this hotel around midnight, my wife and I were travelling with her 87 year old grandmother, we looked for the disabled parking at the front of the hotel couldn’t find it then after driving up and down the parking ailses found it further away from the main entrance than... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your review. It is guest feedback such as yours that we learn from and continue to improve. We are sorry you were not able to use the breakfast coupons but we are glad that you were able to find accommodations that better suited you. We hope we have the opportunity to welcome you back on a weekend... More 

Hollis, New Hampshire
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel looks like it's ready for an upgrade. The carpets in the hallways and my room were stained and worn. I also discovered candy wrappers in the corner of the room. The heating/cooling was very irregular. I had turned down the heat to 65 before bed and woke up at 2am with it being 70+. I must say the... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More 

Chicago
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my first stay at a Westin and it was way below standards for any "luxury" hotel chain. The photos speak for themselves, the facilities are OLD and DIRTY. I had to switch rooms because the first one was so bad. They offered comp breakfast due to the room switch, which was on par with any standard fare at... More 

Was this review helpful? Yes 2
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Please accept our sincere apology for your recent experience. Although we are in the planning stage of a complete renovation, we also recognize this doesn’t improve your last experience. While our plans are formalized, our Director of Housekeeping is working to ensure the current guest experience is a pleasant one. We work hard to deliver an exceptional guest experience, and... More 

Grand Rapids MIchigan
Top Contributor
224 reviews 224 reviews
38 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was here for 2 days and used the iron. Left it out to cool down, whenever I have done this in the past those cleaning the room would always put it away, not a big deal but this is a Westin, the window was left open to point out the 2 large face prints on the interior of the... More 

Was this review helpful? Yes 1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have shared your comments with the Director of Housekeeping. We hope we have the opportunity to welcome you back. More 

Franklin Lakes, New Jersey
Top Contributor
57 reviews 57 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 16, 2015

Reasonably accessible from O'Hare, this Westin is very comfortable, with well appointed rooms, good food choices, and an accommodating staff. Highly recommended if you have business in this part of the Chicago area.

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments will be celebrated with the staff. We look forward to welcoming you back More 

2 reviews
5 of 5 stars Reviewed April 16, 2015 via mobile

As promised, we did visit the Westin for our 1 year anniversary. We could not believe the response to our presence there! We had planned on having dinner at Shulas and looked forward to being able to reminisce of our perfect wedding day we had at the Westin. There was a huge wedding taking place that day so we were... More 

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Congratulations on your one year anniversary! Our brides and grooms are a part of our Westin family and we so enjoy it when you come to visit! We look forward to welcoming you back. More 

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2015

I booked this hotel last minute and received a real bargain rate. It was Easter weekend and I was staying there the Friday before Easter. The hotel had a convention a ladies that were members of a religious group. They had meetings in a large meeting room and their music was LOUD and lasted late into the night. I believe... More 

Was this review helpful? Yes
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your recommendation! We are pleased your stay was a comfortable one and you were able to take advantage of the beautiful park that surrounds the hotel! In the summer the lake fountains are majestic. Its peaceful to sit on one of the park benched and watchthe swans gracefully glide from one lake to the nest. Come back... More 

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