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All 6 Itasca hotels

Westin Chicago Northwest

4.0 of 5 Hotel   |   400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
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Westin Chicago Northwest

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Ranked #5 of 6 hotels in Itasca
A recent review
5 of 5 stars reviewed 1 week ago
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243 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is my 2nd stay at this hotel and I somehow wanted to like this hotel for its location and beautiful lake it is surrounded by. Coming to the front desk, they are ok, sometimes too busy to see who is coming and going. I got a complimentary upgrade being an SPG member.The room was nice corner suite with a... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The welcome was subpar. Given there was a long line for a conference checkin. I am a starwoods owner (x2) and was never acknowledged as such. They were just trying to check in folks as quickly as possible with only 2 front desk personnel. I didn't remember this hotel being this dated. The avocado green carpet and wallpaper as well... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

I want to sincerely apologize for your experience during your recent stay. I know how frustrating waiting in line to checkin and not being acknowledged can be. , I would welcome the opportunity to speak with you about what we can do to earn another chance. Please feel free to contact me directly at 630-773-4000. Thank you. More

1 review
5 of 5 stars Reviewed 1 week ago

We hosted our wedding ceremony and reception this past weekend and I have to say we absolutely LOVED it! Working with Samantha was the best! She responded to us right away with every inquiry however minor it may have been and led us every step of the way! We never were in for any surprises! Even on the day of... More

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GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star comments! We are pleased you and your guests enjoyed the event. We will share your comments with Samantha and the rest of the staff and we look forward to welcoming you back for your first aniversary ! More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 weeks ago

I've been staying at the Itasca Westin a couple times per year for the past few years. It used to feel very serene and somewhat luxurious. Now, dance music thumps through the cavernous building after midnight. Housekeeping is lax (skipped my room until I phoned the front desk at 4:30). No one greets you as you enter (the young valet... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Awful stay. First off I was here for a state conference so there were a lot of rooms booked I assume. The Wi Fi was 9.00 a day, the gym is 15.00 a day everything here costs extra, the service is less than desirable. It was late and I went to the bar and asked if they sold any snacks... More

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Chicago
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2014

We have now held our third annual Rotary Club President-Elect training at the Northwest Westin in Itasca, IL We will be back for years to come. The staff is just great, accommodating, courteous and consistent. Food is good, rooms are clean but starting to date. Furnishings and carpet need to be upgraded. Starwood bedding is wonderful. Easy to get to,... More

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GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your 4 star ranking! We are pleased you enjoyed your convention. It is always great to see familiar faces return again and again. We look forward to welcoming you back in 2015 More

Troy, Michigan, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 10, 2014

Well, this one is as tricky situation as any I have been in. Lets start with Hotel itself. Very nicely situated. Very good location. Staff is friendly and show professionalism. Clean through out. Comfy rooms, decent decor to rooms. NO fridge unless you ask for it depending availability. The Bar is located right smack middle of the hotel, so yes,... More

Was this review helpful? Yes 1
Illinois
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 10, 2014

I like to take weekend trips with my kids and drive by this hotel quite often. Decided to stay here and I'm so glad I did. We had an awesome room! The hotel was quiet and clean. Loved the open lobby area. Upon check in we were treated wonderfully as for check out. Used the workout room and adjacent gym... More

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Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 7, 2014

I stayed several time here over last few years. This is approx 20-25 mins from the Ohare Airport. The location is not that great, however the hotel is clean and the staff is friendly. I find this an average Westin property (overall). I will not stay here for personal trip.

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Additional Information about Westin Chicago Northwest

Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Chicago Northwest Hotel
Westin Itasca
Westin Chicago
Itasca Westin
Address: 400 Park Blvd., Itasca, IL 60143 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Official Description (provided by the hotel):
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 
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