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All 6 Itasca hotels

Extended Stay America - Chicago - Itasca

2.0 of 5 Hotel   |   1181 Rohlwing Rd, Itasca, IL 60143
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67%
Ranked #5 of 6 hotels in Itasca
A recent review
5 of 5 stars Reviewed November 8, 2012
leda_parrish Itasca, Illinois, United States
  • Overview
  • Reviews (29)
  • Photos (8)
  • Amenities
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  • Room tips (10)
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29 people have reviewed this hotel

Traveler rating
    16
    3
    4
    3
    3
See reviews for
5
1
6
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
There are newer reviews for Extended Stay America - Chicago - Itasca
See the most recent reviews
Itasca, Illinois, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

This place is wonderful. The rooms are very clean and the staff are all very friendly and eager to help you. There is a laundry room in the hotel for long stays. There is plenty to do as well since it is close to several attractions. I had a wonderful time on my visit.

Was this review helpful? Yes 1
HM-ESA, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to review our property. I am happy that you enjoyed your stay with us. I understand that you have many lodging choices and truly appreciate your choice to stay with Extended Stay America. Thank you again for your review. More

Itasca, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2012

I have been a guest here for almost a year and there truly is nothing to complain about. The Staff are wonderful and bend over backwards to help you in any way they can. Angelica is the manager here I cannot even express what a wonderful customer service minded person she is. She goes above and beyond the call of... More

Was this review helpful? Yes 1
john016, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to review our property. I'm glad that you are enjoying your stay with us. We appreciate you choosing Extended Stay Hotels as your home away from home. Thank you again for your review. More

Itasca, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2012

Angelica,Jay,John N,JohnJ,Valerie, and Amy are examples of the way customer service shuld be in any business. This is the second time I have stayed here and I just truly can not say enough about the staff that works here. Everyone including Hector the maintenance man,Emma,and both of the Marias in Housekeping,the management,and the employees that work the front desk go... More

Was this review helpful? Yes 1
john016, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your great review of our property. I'm glad that you are enjoying your stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Itasca
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2012

I just want to say that I havent had the customer service that We received from Angelica.The manager is a very compasionate hardworking and trustworthy person.I wish that more businesses had these types of customer service people. There is no such thing anymore, customer service. I like the fact that you just cant walk in after eleven o clock at... More

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so very much for your glowing review of Extended Stay America Chicago - Itasca. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal... More

Glendale Heights, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 28, 2011

This place was a dump. They really need to renovate and modernize things. The furniture was from the 60's / 70's. I felt really uncomfortable sleeping there. The manager tells me all the doors are locked at 11 p.m. and you need to call someone to let you in after 11?!? They charge you to use their Wi-Fi and they... More

Was this review helpful? Yes
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2011

John the Manager and his Crew run a very friendly and clean Hotel. They go out of their way to make people feel ay home away from Home

Was this review helpful? Yes 1
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2011

I am required to stay in many hotels due to my business, and I have yet to stay in the same hotel where this business is conducted. You may ask yourselves, why? I find that being a "solo traveler," which I choose to be and I know there are many out there just like me, I have found that staying... More

Was this review helpful? Yes 1
Ohio
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 2, 2008

Everything just felt dirty! I had to go to Walmart and buy some Lysol wipes to wipe down the kitchen and the bathroom. The kitchen was great but the appliances where dirty. There was also white dog hairs all over the carpet (yuck)! I love dogs but clearly they did not vacuum at all. One of the ladies at the... More

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 Rohlwing Rd, Itasca, IL 60143
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Itasca 2*
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8 photos of this hotel

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Amenities

Free Parking
Hotel Class
Number of rooms
106

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