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Extended Stay America - Chicago - Itasca

2.0 of 5
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1181 Rohlwing Rd, Itasca, IL 60143
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1 room 1 guest
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Extended Stay America - Chicago - Itasca
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39 Reviews from our TripAdvisor Community

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Traveler rating
    19
    6
    6
    3
    5
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7
2
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Chicago - Itasca
See the most recent reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 20, 2013 via mobile

My kids and I stayed here for a month. Before this location we were at a different extended stay in schaumburg, but decided to go to this one because it was closer to my work. We had no issues at the schaumburg location. Upon checking in we noticed the room phone did not work. John who was working at the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Alyusha - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had issues with housekeeping and our staff. In response, I am working with our housekeeping staff to improve our cleaning procedures and am coaching our entire team on how to provide better customer... More 

Chicago
2 reviews
2 of 5 stars Reviewed July 23, 2013

I stayed one night at the Itasca location. I got a great rate for a last minute booking but that is where great ended. The bathroom had a small round bar of soap, no shampoo, conditioner or lotion. These hotels boast of a kitchenette, yet when I opened the fridge it was empty. Not even bottled water which was all... More 

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Weston, Wisconsin
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 27, 2013

Originally given a room on the second floor, the room was very dirty, example kitchen door handles were black and sticky, bathtub had red marks that with very little effort cleaned off, counter tops not wiped down. The person at the desk was really nice and moved me to an updated room on the first floor. He cleaned it himself... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the front desk associate are much appreciated; yet, I was disheartened to read that your room was not as clean as it should have been. I discussed your comments with the team, and we are going to be sure... More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

Needed place to stay for 6 months. Very happy with overall experience. Staff wonderful especially John. Very friendly and helpful. Would definitely recommend to others. Very quiet and comfortable. Conveniently located to highway and stores. Would definitly choose this location again if we needed a place to stay.

Was this review helpful? Yes 1
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for the great review of our property. I'm glad that you enjoyed your stay. Guest satisfaction is a top priority and we truly appreciate your feedback. I will be sure to pass this along to my staff. Thanks for choosing Extended Stay America and we hope to see you again soon More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed March 27, 2013

This hotel is a really nice and inviting. The second you walk through the doors you are greeted with a very warming "Hello" and "How are you doing today?" The room is always cleaned better then I expected it to be.

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Westlake, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 26, 2013

closest place to a home like feeling, the staff is very courteous and polite. check in was easy and fast, my room was great, very clean and spacious. Staff was very friendly and willing to help. great location with fast access to highways. Guarantee I will continue to use this location every time I am traveling to Chicago. Great job!... More 

Was this review helpful? Yes 2
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

I appreciate you taking the time to write such a glowing review. I'm thrilled that you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

1 review
5 of 5 stars Reviewed February 10, 2013

I'be been staying here since October of 2012, and I couldn't have asked for a better place to stay. The front desk employees are very friendly and will help you in any way they can. The room was clean and put together well when I first started my stay. The once a week cleaning is great, the workers are quick... More 

Was this review helpful? Yes
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

I received a copy of your review and wanted to thank you for taking the time to give us your opinion. I am pleased that you enjoyed your stay with us. Thank you again for sharing your experience with us. We look forward to seeing you in the future! More 

Lorain, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2013

I live in Ohio yet work 2 weeks out of the month near this hotel in Itasca, IL. I wanted a place where I could be close to work, cook my own meals and have shopping close by. This place fits my needs and is very reasonably priced. The staff are friendly, the facility is clean and the location is... More 

Was this review helpful? Yes 1
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed your stays with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 17, 2013

This is the best hotel I have stayed at in a long time. Very professional staff team, quiet pleasant location, and free breakfast in the morning. Everyone was always very pleasant and eager to assist you at any hour. We were able to have our little puppy with us in our room. There are even laundry facilities on site. This... More 

Was this review helpful? Yes 1
HM-ESA, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed our new grab n' go breakfast. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Schaumburg, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I needed a place to stay while I searched for a new house. It took 5 1/2 months. In that time it became my home and I was sad when it was time to leave. Angelica, Jay, Valerie, and Amy were very helpful and I spent many hours talking to John N & John J at the front desk late... More 

Was this review helpful? Yes 1
HM-ESA, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed your "extended" stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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