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Extended Stay America - Chicago - Itasca

2.0 of 5
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1181 Rohlwing Rd, Itasca, IL 60143
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1 room 1 guest
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Extended Stay America - Chicago - Itasca
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39 Reviews from our TripAdvisor Community

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Traveler rating
    19
    6
    6
    3
    5
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7
2
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (39)
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Columbus, Ohio
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed for about a week.This was a great cost-effective option! Definitely not a five-star hotel, but the room had a little kitchenette with a full-size refrigerator, which was great. They only clean the rooms once a week unless you ask for more often, which was fine by us. The room was well-worn but clean. The place was quiet and and... More 

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Faro, Portugal
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 26, 2015

We were in a meeting close to Itasca and decided for this hotel. We were surprised with a complimentary room since the 2 bed room we asked was not available. Much appreciated. This is not a luxury hotel but it is more than ok for a short stay in business and it has a nice price. The staff was very... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service we provided you. Thank you for choosing Extended Stay America. We hope to see you again soon! More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed June 25, 2015

As someone who travels a great deal for work this hotel is a lifesaver. The staff is friendly, the rooms are clean, and you get a stove, refrigerator, everything including a kitchen sink. I have stayed more nights in this hotel than I have in my own bed this year and the staff is very friendly. I would recommend this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed our clean rooms and friendly customer service. I truly appreciate your comments regarding our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2015

I and my wife have never experienced such a rude behavior from an Extended Stay hotel manager before. I am on an extended plus stay here at Itasca and so far we had an average stay mainly because of pathetic housekeeping and poor guest service. They don't clean properly and on one occasion didn't clean the toilet. Since on a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to use your comments as a training tool to coach our entire staff on the importance of providing each guest with professional customer service. Thank you very much for... More 

1 review
5 of 5 stars Reviewed March 26, 2015

Stayed here for 6 months the rates where great. Considering this was way cheaper than a furnished apartment in the surrounding areas. The staff was amazing they helped me every time I needed anything. Internet ran at a decent speed considering it is free. The essentials they give you for kitchen where adequate enough that I didn't have to buy... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff, amenities and our great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

New Orleans, Louisiana, Usa
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 2, 2014

My fiance and I stayed there for 6 days and 5 nights for Halloween while we were visiting family. Nice hotel & great rates. Staff was very friendly. The only thing I was unhappy with was the fact that we only had 3 pillows that were too soft for my liking.....I probably could've asked for a couple more pillows so... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. We are happy to read that we provided you with friendly service and an affordable rate for your visit to family. Still, we do apologize that your pillows were not to your liking. I will share your feedback on this issue with upper management so that your feedback can... More 

Chennai, Tamil Nadu, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 17, 2014

The price was good, but accessibility to any near by hotel definitely requires a car service. It would be good if the hotel provide any utensils cleaning slot. Overall experience in stay is satisfactory and the staff is so kind and good.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to read that our staff was kind and that they provided you with good service. However, I do apologize that the location of our hotel did not fully meet your needs. Please know that we do offer utensils at the front desk, and they... More 

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 8, 2014

The price was great, the hotel was fine. The continental breakfast was a joke, as expected. I was here for three days for work. I left my hotel at 8am and did not return until after 10pm each night. It was simply a place to stay and that was all I needed. I would return, especially for the price.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about the price of your hotel stay. Still, we appreciate you letting us know that the breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our breakfast selection. Once more, thank you... More 

Great Neck, New York
Level Contributor
200 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
3 of 5 stars Reviewed August 21, 2014

It may be worse right now due to all the road construction, but it's almost IMPOSSIBLE to find this place. We drove around in circles multiple times, getting stuck on highways that we couldn't access the motel from. We finally made a very illegal traffic maneuver to get in there... luckily it was late at night and no one was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for providing us with the details of your stay. The situation you described regarding the phone and the absence of our staff is truly regrettable. Please accept our apologies. We will have our maintenance engineer address the issue with the phone. We will also review your comments with our front desk staff to ensure we are making ourselves... More 

Saint Amant, Louisiana
1 review
1 of 5 stars Reviewed August 2, 2014

Okay let me start off by saying the price for our room with a kitchenette was pretty cheap. But I must say that is the only good thing I experienced. My husband and I stayed for 3 nights and let me start off by staying every night was stressful. When we arrived Saturday I went to the front desk to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the issues with check-in and for the cleanliness issues in your room. Please accept our apologies. As this hotel’s manager, we can assure you that we have spoken with all of our staff members to ensure your experience is not repeated. We... More 

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