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Extended Stay America - Chicago - Itasca

2.0 of 5
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1181 Rohlwing Rd, Itasca, IL 60143
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1 room 1 adult
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Extended Stay America - Chicago - Itasca
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44 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 10, 2015

very clean spacious rooms. I love the fact that I can cook in my room and eat a home cooked meal.Extended stay america gives you the home away from home feeling. The staff is very polite. They seem to care about the guests and maintaining their rooms.

Helpful?
Thank Cynthia M
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I'm so pleased to read that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed November 18, 2015

Thanks Extended Stay America for the excellent service during me and my famlies stay. It was nice how it's setup like a studio with a cute little kitchen and they will bring you all the fixings pots, dishes , etc. They also have a laundry room and you can bring your pet. Thanks Angelica, Stephanie and Joe for all your... More 

Helpful?
Thank marlena s
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our comfortable rooms and all the convenient amenities our hotel has to offer. I’m proud of our staff for providing you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to... More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed November 9, 2015

I arrived here from Houston Texas, after driving all nights I was really tired. I have no place to stay and looking around was not an options. I called Extended Stay- Itasca at their parking lot and the representative on the other line was really polite, I was pulling asleep and look horrible when I check in and I meet... More 

Helpful?
Thank Kiana C
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. I’m thrilled to read that our staff provided you with exceptional customer service and accommodated your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed November 8, 2015 via mobile

Sarah at the front desk is the best. I had a problem with a situation that's too hard to explain in writing here, but I could not have solved it without her help. Sarah takes good care of the hotel guests in my opinion. Thanks again.

Helpful?
Thank Martin G
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The team and I appreciate your positive remarks. I'm so pleased to hear that our staff was able to help you with the situation you came across and accommodate your needs with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed October 21, 2015 via mobile

The service here is great the rooms are clean. The people who work the desk, ( one of the managers Angelica is extremely polite, Valerie one of the front desk workers is also extremely polite and helpful, another front desk worker stephanie is jus as kind n helpful and John he usually comes at night i think is also very... More 

Helpful?
Thank Alex M
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I'm proud of our staff for providing you with exceptional customer service. I’m thrilled that you had a home away from home experience! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Columbus, Ohio
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed August 28, 2015

Stayed for about a week.This was a great cost-effective option! Definitely not a five-star hotel, but the room had a little kitchenette with a full-size refrigerator, which was great. They only clean the rooms once a week unless you ask for more often, which was fine by us. The room was well-worn but clean. The place was quiet and and... More 

Helpful?
Thank Kay_Ayim
Faro, Portugal
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 26, 2015

We were in a meeting close to Itasca and decided for this hotel. We were surprised with a complimentary room since the 2 bed room we asked was not available. Much appreciated. This is not a luxury hotel but it is more than ok for a short stay in business and it has a nice price. The staff was very... More 

Helpful?
1 Thank PGavaia
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service we provided you. Thank you for choosing Extended Stay America. We hope to see you again soon! More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed June 25, 2015

As someone who travels a great deal for work this hotel is a lifesaver. The staff is friendly, the rooms are clean, and you get a stove, refrigerator, everything including a kitchen sink. I have stayed more nights in this hotel than I have in my own bed this year and the staff is very friendly. I would recommend this... More 

Helpful?
Thank Stephen H
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed our clean rooms and friendly customer service. I truly appreciate your comments regarding our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Itasca, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2015

I and my wife have never experienced such a rude behavior from an Extended Stay hotel manager before. I am on an extended plus stay here at Itasca and so far we had an average stay mainly because of pathetic housekeeping and poor guest service. They don't clean properly and on one occasion didn't clean the toilet. Since on a... More 

Helpful?
2 Thank Britto777
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to use your comments as a training tool to coach our entire staff on the importance of providing each guest with professional customer service. Thank you very much for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2015 via mobile

Stayed here for 6 months the rates where great. Considering this was way cheaper than a furnished apartment in the surrounding areas. The staff was amazing they helped me every time I needed anything. Internet ran at a decent speed considering it is free. The essentials they give you for kitchen where adequate enough that I didn't have to buy... More 

Helpful?
1 Thank richard b
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff, amenities and our great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

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