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Chicago Marriott Northwest

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4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Chicago Marriott Northwest
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182 Reviews from our TripAdvisor Community

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Traveler rating
    102
    61
    17
    2
    0
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, OH
Level Contributor
154 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'm not sure how old this hotel is but the rooms were nicely updated. I had a super compfy king bed with a flat screen tv and plenty of room for storage along with a desk that was on rollers. The bathroom had nice quartz countertops with a super nice shower with large shower head. The door to the bathroom... More 

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Welwyn, England, United Kingdom
Level Contributor
108 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here on business three night at the end of August. I had great service at checkin, in the bar and at the coffee station. My king room on the 4th floor was clean, plenty of room and had a walk-in shower which is better than the over bath type. Room was quiet to. A great stay and no... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Colin, Thank you for sharing your feedback regarding your stay at our hotel. We are glad your experience was free of negative detractors. With that said, if there is any way we may make your stay more enjoyable in the future, please feel free to let us know. At your service, Molly Matelski Assistant General Manager More 

Quad Cities
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This location can't be beat. It's right off 290, within a few miles of Woodfield Mall, lots of restaurants, Ikea and other shopping. Large, well appointed room that was relatively quiet overnight. Nice, newer, modern bathroom with sliding glass "barn" door closure and glass door shower. All natural Thann products. This is my third time staying here and it won't... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for your loyalty in continuing to stay with us; we always love welcoming back repeat guests! I'm glad you like our recently renovated bathrooms as well as a number of other amenities. We're happy our location works out well for you too. We look forward to your return soon! Sincerely, Molly Matelski Assistant General Manager More 

Palm Springs, California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a find!!! This hotel is well situated near the Interstate and close to amazing shopping and restaurants. The lobby area has been renovated and is absolutely beautiful. The rooms themselves are awaiting the same attention but are quite fine as they are. We had a huge suite which included 1.5 bathrooms. What a boon!!! The staff is delightful. We... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jackie, Thank you so much for taking the time to recognize a number of our star employees. We take great pride in serving our guests' needs and are lucky to have so many team members so highly committed to guest service. We have shared your comments with our hotel teams to inspire and motivate them to continue to deliver... More 

SW Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I usually stay at this hotel when traveling west on I-90. It's a block off the Interstate, on the western edge of Chicago exurbs, so next morning travel is away from rush hour traffic. The building is solid 1980's style that had a major renovation a few years ago. Bedrooms and bathrooms are nicely finished. Rooms are very quiet. Grounds... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for your candid feedback regarding your experiences at our hotel. We're glad you have enjoyed our various renovations in the past couple years. We look forward to welcoming you back soon! Sincerely, Molly Matelski Assistant General Manager More 

Chicago, Illinois
Level Contributor
879 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are updated and comfortable, service is great, cafe that serves coffee in the lobby and great business space for events or meetings. The indoor pool was ok and the gym was small but not busy and was clean with stocked water and towels. If you get lounge access, they have a decent breakfast and afternoon drinks/food. Wine/beer is extra... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Shelliu, Thank you for choosing to stay with us; it was a pleasure hosting you. I'm glad several of our amenities met your expectations and have noted your suggestions regarding improvements. Please feel free to contact us if there is any way we may assist you now or in the future. Sincerely, Molly Matelski Assistant General Manager More 

USA
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Even though our toilet had a hard time flushing and there isn't free breakfast it was a good stay. I was surprised to see they have a very new modern bathroom. We let the lobby know about the toilet on last night because we didn't have time to let them know sooner and they were very apologetic and even sent... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for choosing to stay at our hotel and for sharing your experience. My sincere apologies for the issue you experienced with your toilet, but I'm glad to see it did not put a damper on your stay and our staff responded appropriately. We look forward to the opportunity of welcoming you back soon. At your service, Molly Matelski... More 

Chicago, IL
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Chicago Marriott Northwest for my son's wedding. The staff was the best I have ever encountered. Everyone we met had a smile on their face and a friendly hello. We worked with Gina in Sales and she was very helpful and responded promptly to all of our emails and requests. She made our group booking easy!... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for choosing to stay at the Chicago Marriott Northwest for your son's wedding. I'm delighted each of our associates were able to accommodate your needs and went out of their way to ensure you had a memorable and enjoyable stay. We hope to have the opportunity to serve you again the next time your travel needs bring you... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2015

Probably about the fifth time at this property as we usually travel for business to the area. The staff is very attentive and nice as usual. Pros: Great rooms for price and lots of dining options in the area. Exercise rooms are well maintained and great for workouts. Rooms are quiet and showers seem to have been redone with nice... More 

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Champaign-Urbana, Illinois
1 review
3 of 5 stars Reviewed July 8, 2015

CONS - Wifi doesn't work, no free breakfast ($10 will get you some pastries), rude night staff, too much light comes through "blackout" curtains, weird bathroom doors. The bathroom doors (NOT shower door) is a sliding glass door with 1/2 gaps on each side. They do not contain sound nor smell (and someone could peep in if they are weird)... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Ms. Collins, Thank you for choosing to stay at the Chicago Marriott Northwest; it was a pleasure hosting you. I want to sincerely apologize for the negative experiences you had while staying with us. We will certainly keep your comments in mind as we continue to look for ways to provide the best value to our guests as well... More 

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