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Chicago Marriott Northwest

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4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Chicago Marriott Northwest
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Chicago Marriott Northwest
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155 reviews from our community

Traveler rating
    91
    46
    16
    2
    0
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25
27
14
76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunbury, Ohio
Top Contributor
87 reviews 87 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was one of the best stays we've had at a Marriott and reinforces why we choose the Marriott brand as often as we can. We used points to stay and were bumped to the concierge level. There weren't any amenities on the floor since it was the weekend but it was ... quiet. That is saying a lot considering... More 

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Hershey, Pennsylvania
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good business hotel located well in Hoffman Estates. The rooms are in a desperate need of an update, carpets are awful. Staff is very attentive and polite. Update will take the property far! On site Resturant typical hotel Resturant, having a Starbucks in the lobby is convenient. Decent concierge lounge.

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Burlington, Vermont
Top Contributor
103 reviews 103 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is one of my favorite hotels to stay at while travelling on business. The location is good for a pretty easy trip to neighboring towns for work. A lot of good restaurant and shopping options locally. Hotel has good fitness center, decent pool, lounge and the room upgrades are great.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to share your candid feedback. It is always a pleasure welcoming you back to our hotel! Thank you also for informing us of the housekeeping issue; I will follow up with our Executive Housekeeper regarding our green initiatives program to ensure all of our housekeepers fully understand and comply with it. We look forward... More 

Madison, Wisconsin
Top Contributor
131 reviews 131 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 11, 2015

This Marriott is conveniently located close to 90, so easily accessible. The rooms are a decent size, and staff/service was very good. The updated bathrooms are great. They aren't huge, but incredibly well designed - wish all Marriotts were like this. They were very modern, and had a large vanity which is so nice for travelers. There is a large,... More 

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to share your detailed feedback through TripAdvisor. It is great to see that our guests are enjoying our renovated bathrooms! We will also keep your improvement comments in mind as we look at ways to provide the best products and services to our guests. Sincerely, Molly Matelski Assistant General Manager More 

Seattle, Washington
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 4, 2015

While the interior is typical of what you would expect of any Marriott, I was really impressed with the staff. From the front desk to the coffee counter, everyone was very friendly and welcoming. The room was very clean. They are currently renovating bathrooms on some floors but they made me aware of this at check in and the hours... More 

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Ashbourne, United Kingdom
Top Contributor
181 reviews 181 reviews
114 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

the newly refurbished bathrooms are really great! Not sure how far they are through the hotel yet. Huge showers! All the staff without exception are awesome, friendly, welcoming, love it. Quite why my room didn't get serviced on the last day I don't know, but apart from that, another great stay.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Mr. McLachlan, Thank you for taking the time to share your feedback on TripAdvisor. Our staff always enjoys welcoming you back to our hotel; I'm glad we have become your number one choice when visiting the area! With that said, I sincerely apologize for your room not being serviced one night during your most recent stay, as this is... More 

Hartford
Top Contributor
242 reviews 242 reviews
103 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed February 19, 2015

Stayed here for a sales meeting. The facility is first rate. No complaints about the rooms and service. The exercise room is clean, fully equipped and open 24/7. A lot of dinner choices close by with a large shopping mall next door. We had a large group of 75 for lunch two days. The food was excellent and the service... More 

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Steve, Thank you for taking the time to share your positive experience on TripAdvisor. We are delighted our amenities met your needs and you enjoyed our food and beverage offerings. Everything we do is aimed at providing a memorable experience, so I'm glad we were able to accomplish this. We hope to see you at your next Sales Meeting... More 

West Hartford, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 17, 2014

This was my 2nd time staying at this Marriott and the customer service was the best I've experienced in a hotel. I have stayed at some very nice (pricey) hotels (The Waldorf Astoria, Hyatt Regency's worldwide, the Liberty in Boston) yet this Marriott blows them away with service. The front desk staff, housekeeping, room service and the restaurant staff, all... More 

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you so much for taking the time to share your experience at our hotel! We sincerely strive to make every aspect of one's stay exceptional, so I'm glad we delivered upon our service promise to you. We look forward to welcoming you back the next time your travels bring you to the area. Please feel free to contact us... More 

USA
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 10, 2014

We stayed here for an event at the nearby Sears center arena. Very easy walk, about 20 minutes. Minor glitch with the room on arrival, staff was vey responsive and corrected it immediately. Restaurant was great, good service, nice variety of food choices.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Evan, Thank you for writing about your time spent at our hotel. My apologies about the reservations error, but I'm glad our staff was able to quickly resolve the issue and the rest of your stay was a pleasant one. We look forward to the opportunity of serving you again soon! Sincerely, Molly Matelski, Assistant General Manager More 

CA
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 9, 2014

Attentive service, especially in the Lounge. The Starbucks kiosk in lobby is a great plus and in addition to Starbucks, they offered pastries, energy bars, water, juice - almost like a full-service Starbucks! The room itself was spacious, clean, and quiet. The bed was lovely to fall into and have sweet dreams in!

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for voicing your experience at the Chicago Marriott Northwest! We are glad you enjoyed your overall stay and in particular our food and beverage offerings. With that said, I noticed you rated us a 4. If there is anything we could have done differently or better, I encourage you to contact me directly so we can ensure you... More 

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