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All 9 Hoffman Estates hotels

Chicago Marriott Northwest

3.5 of 5 Hotel   |   4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Ranked #2 of 9 Hotels in Hoffman Estates
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Ryan B Lawrenceville, Georgia
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127 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lawrenceville, Georgia
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were in Chicago for business and were placed in this Marriott. The entire time we were there the staff was extremely helpful and going out of their way to do anything they could. The hotel was very clean and quiet as well. Its located close to a shopping center with plenty of shopping and dining choices.

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Jonesboro, Arkansas, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't even know where to start..I love this hotel! The staff are awesome! Always a smile no matter the situation..Great Food..wonderful room and beds..Priced more than fair! I arrived a few minutes after a terrible storm hit North Chicago and knocked out all the power in the area for 12 hours..the staff bent over backwards to make sure the... More

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Sherry, We sincerely appreciate your feedback regarding your recent stay. It was a pleasure meeting and taking care of you, despite an unfortunate situation. We appreciated your understanding and flexibility in the matter and look forward to your next visit! At your service, Molly Matelski, Assistant General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I went to the Chicago Marriott Northwest for a few days away to enjoy some room service and relax. The front desk staff was amazing. Especially Jeff who checked me in. He was super friendly, a smile never left his face and he even got me a room on the top floor. The room service staff was also top notch.... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Ryan, Thank you for the candid feedback. Each of our staff members strive to provide the best service to our guests, and Jeff is no exception--I'm glad he made your check-in experience and overall stay a positive one! We look forward to welcoming you back in the future. Sincerely, Molly Matelski, Assistant General Manager More

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 13, 2014

A little bit dated in terms of room decor. However the room was clean and tidy, as was the property overall. The concierge lounge staff and front desk staff provided very good customer service. Location is quiet and far from the city, but close to a great little upscale mall, the Arboretum which has a great movie theater and restaurants.

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Charles, We are glad you enjoyed your overall stay at our hotel, as everything we do is aimed at providing you the best service possible. Thank you for your feedback regarding our facility as well. Product quality is very important to us, thus, while we currently focus on the upkeep of our hotel, we look forward to renovating many of... More

Beach City Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 5, 2014

This hotel is within walking distance to the Sears Centre which is why we stayed here. Although it is only about 35 miles from downtown Chicago, it took us TWO hours to drive into town. TAKE THE TRAIN! Barrington Station is only ten minutes away and the cost for a round trip ticket on the weekend was $7. The hotel... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for your feedback regarding your stay with us. I have followed up with our Front Office team as well as our Executive Housekeeper regarding the issues you encountered. Please know that your room experience is not our standard and we have followed up with our housekeeping team to ensure such an occurrence does not happen in the future.... More

Gulf Breeze, Florida
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 3, 2014

First time in Chicago on company business and this hotel was great. Staff was personable and accommodating. Very large bar that was well staffed. Close to shops and restaurants. Will stay here again! Not far from o'hare. Rooms were very clean and well maintained.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to share your experience. Everything we do is aimed at providing you with the best service and accommodations, so we're delighted you enjoyed your stay. I noticed you stayed here on business. If you predict your company will be staying here more often in the future, please feel free to reach out to us... More

Wisconsin
Top Contributor
65 reviews 65 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 7, 2014

From the moment we checked in throughout our stay we were treated extremely well. Everyone greeted us and also asked us additional questions, provided insights into area festivals and were very friendly. We planned to only stay one night but ended up staying two nights because of the excellent service we received. An added bonus was the Club on the... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Baidoo, It is so great to hear from guests who have had such a positive and memorable experience at our hotel! We really try to find ways to make each guest's stay special, so I'm happy we were able to make an impact. I look forward to the opportunity of serving you in the future, and encourage you to contact... More

Lehigh Valley, Pennsylvania, USA
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

While driving from NJ to MN we stopped without a reservation. The front desk was very friendly and the room was worth the $99. They must do a lot of conventions because the rate is much more during the week. The lobby was very nice with a small coffee bar and water feature. They have a restaurant / bar also.... More

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Robert, Thank you for your feedback regarding your impromptu stay with us. It sounds like our facility met your needs; however, I would love to know what we might have done differently to bring your stay from a 4 to a 5. With our proximity to the highway, we get a number of guests stopping for the night on their... More

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2014

Stated for one night. Arrived really late due to weather issues at Chicago airport. Instead if arriving at 10:00pm arrived at 3:30am the next day. The front desk person was very accommodating. Gave me a late checkout to ensure I had enough time to sleep. Rooms were clean. Friendly staff. Overall good hotel.

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Xterra, I'm glad our Guest Services Representative was able to make accommodations for you during your stay with us, as I'm sure getting in so late due to delayed flights can be quite frustrating. Though it seems you enjoyed your experience, we want to ensure you have an excellent stay if your travels bring you back to the area. I... More

Nashville, TN
Top Contributor
106 reviews 106 reviews
87 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 29, 2014

If you need to stay in Hoffman Estates, this is a great place to be. There are a lot of places to eat and shop within walking distance. The Sears arena, Cabela's, and the Saddle Room Steakhouse and OTB is a mile walk in one direction and the other way is Stone Eagle Tavern, BWW, Target and much more. A... More

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Lucas_Laidlaw, General Manager at Chicago Marriott Northwest, responded to this review

Thank you for your excellent review and for recognizing Molly as well as Chris and Katy in the bar! We really feel that at our Hotel it's the people that make the difference and I'm glad you enjoyed your stay. We appreciate you providing some great tips for future traveler's to Hoffman Estates. This is an excellent destination in the... More

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Additional Information about Chicago Marriott Northwest

Address: 4800 Hoffman Boulevard, Hoffman Estates, IL 60192
Location: United States > Illinois > Hoffman Estates
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Northwest 3.5*
Number of rooms: 291
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Also Known As:
Chicago Marriott Northwest Hotel Hoffman Estates
Marriott Hoffman Estates
Hoffman Estates Marriott
Marriott Hotel Hoffman Estates

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