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Chicago Marriott Northwest

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4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Chicago Marriott Northwest
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164 Reviews from our TripAdvisor Community

Traveler rating
    93
    53
    16
    2
    0
See reviews for
27
27
14
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Mass
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Check in process was smooth and seamless. As this was my third visit to the hotel, I was welcomed back which made me feel at home. The front desk agent walked me a couple steps towards the elevator which made the check in process a positive experience. The room was spacious and accommodates business travelers with plenty of outlets that... More 

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Oshkosh, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a weekend with a basketball team. Excellent hotel and staff. Very accommodating. Bathrooms newly remodeled and very nice. Only downside was that the rooms did not have refrigerator or microwave but they provided a hospitality room for the team that had these available. Highly recommend this hotel...they go out of their way to make your stay enjoyable.

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San Diego, California
Top Contributor
130 reviews 130 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Good solid hotel, high end restaurant nestled in a large suburban mall area near the Sears Center. The room was standard sized Marriott and clean. Nice fitness center and great service. Flew into Midway and it was over an hour, 43 miles during rush hour traffic, no rails reach way out here. It is about a 30 minutes drive to... More 

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Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights for a wedding in April. Clean public areas, clean rooms, newly renovated (and clean!) bathrooms. Great service. There was a youth group in the hotel at the same time, and we never heard them. Nice when you need to rest.

Was this review helpful? Yes 1
Wilmington, Delaware, United States
Top Contributor
58 reviews 58 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice Marriott...very traditional, full service slowly being updated (new bathrooms for example...but dated room decor). Clean and well run. The stand out is Rosemary in the Concierge Lounge. Amazing hostess, remembers everyone and their preferences and goes the extra mile to meet needs, make the atmosphere fun and keep the format fresh. Whatever they are paying her is not enough.... More 

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Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good concierge level. Adequate workout room. Ruth Chris Steakhouse in the lobby is very good. Have stayed on 3 different visits. Very good staff. Would stay again for business. Not really a family hotel.

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for choosing to stay at the Chicago Marriott Northwest and sharing your experience on TripAdvisor. I am happy to see that you had an enjoyable and memorable stay and that you compared our restaurant to a Ruth's Chris! We hope to welcome you back to our hotel the next time your travels bring you to the greater Chicago... More 

Houston, Texas
Top Contributor
107 reviews 107 reviews
43 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Location was great. Close to toll road and several good places to eat and shop. Good service and friendly staff. If I had to make one suggestion it would be to add a magnified mirror in the bathroom. Most of the newer properties are adding this feature and this property having been recently remodeled forgot about it!

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to review our hotel. I am glad you enjoyed your stay. We will certainly keep your comments in mind regarding our bathrooms as we continue to look at ways to provide the best products and services to our guests. We hope to have the opportunity to serve you again in the future! At your... More 

Traiskirchen, Niederosterreich, Austria
Top Contributor
68 reviews 68 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 18, 2015

Arrived late for a short stay. Room was spacious, comfortable, although furnishings were somewhat outdated. WiFi needs to be paid for, that is alsonot really on par with times. Service personnel was great and helpful, breakfast tasty and plentiful. You even get a free beverage from a Starbucks on site cafee just for staying there :)

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to give your feedback regarding your stay at the Chicago Marriott Northwest; we are glad you enjoyed your overall stay. Though we do not offer complimentary WiFi to everyone, Marriott Rewards members receive this benefit when booking through Marriott and our Corporate rates also include it. Please feel free to contact us the next... More 

Sunbury, Ohio
Top Contributor
92 reviews 92 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 12, 2015

This was one of the best stays we've had at a Marriott and reinforces why we choose the Marriott brand as often as we can. We used points to stay and were bumped to the concierge level. There weren't any amenities on the floor since it was the weekend but it was ... quiet. That is saying a lot considering... More 

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you so much for taking the time to describe your experience at our hotel. We take great pride in serving your needs, so I'm pleased we were able to meet your expectations in a number of areas. Thank you also for taking the time to note one of our Guest Services Representative's service. We have shared your comments with... More 

Hershey, Pennsylvania
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Good business hotel located well in Hoffman Estates. The rooms are in a desperate need of an update, carpets are awful. Staff is very attentive and polite. Update will take the property far! On site Resturant typical hotel Resturant, having a Starbucks in the lobby is convenient. Decent concierge lounge.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for sharing your experience at the Chicago Marriott Northwest. I am delighted our staff was polite and attentive; however, I regret that our accommodaions did not meet your expectations. We are currently in the process of updating our bathrooms, which is adding a modern touch to our rooms and we look forward to other renovations in the coming... More 

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