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Chicago Marriott Northwest

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4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Chicago Marriott Northwest
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174 Reviews from our TripAdvisor Community

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Traveler rating
    98
    57
    17
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Probably about the fifth time at this property as we usually travel for business to the area. The staff is very attentive and nice as usual. Pros: Great rooms for price and lots of dining options in the area. Exercise rooms are well maintained and great for workouts. Rooms are quiet and showers seem to have been redone with nice... More 

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Champaign-Urbana, Illinois
1 review
3 of 5 stars Reviewed 3 weeks ago

CONS - Wifi doesn't work, no free breakfast ($10 will get you some pastries), rude night staff, too much light comes through "blackout" curtains, weird bathroom doors. The bathroom doors (NOT shower door) is a sliding glass door with 1/2 gaps on each side. They do not contain sound nor smell (and someone could peep in if they are weird)... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Ms. Collins, Thank you for choosing to stay at the Chicago Marriott Northwest; it was a pleasure hosting you. I want to sincerely apologize for the negative experiences you had while staying with us. We will certainly keep your comments in mind as we continue to look for ways to provide the best value to our guests as well... More 

Pensacola, Florida
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here on business and booked for a single night. When my plans were extended I moved to the HGI. I wish I hadn't. The room was generous in size. Clean and comfortable. There was not any noise from the adjacent rooms. My pillow preference in my Marriott profile was accommodated without having to ask. The room service breakfast... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for taking the time to share you experience at our hotel, we are delighted you enjoyed your time with us. We hope to have the opportunity to host you again in the future! Sincerely, Molly Matelski Assistant General Manager More 

Lansing, Michigan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for two nights at the Chicago Marriott Northwest in Hoffman Estates and had a great experience. We were in town for a Friday night wedding held at a different venue. The hotel provided a shuttle service to and from the wedding for the guests which was clean and comfortable, a great way to enjoy the event from start... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Sue, Thank you for choosing to stay at our hotel with your wedding group! I'm so glad to see that we met your expectations in all areas, as we strive to deliver a memorable experience. Should you have travel and/or event needs in the area in the future, we hope to have the opportunity to serve you again! Sincerely,... More 

MILTON KEYNES
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel. Modern Marriott so room was spacious, comfortable with excellent bedding and good free wifi. Thought restaurant was rather pricey but there were other options nearby. Staff very helpful. Note that if coming off I90 you need coins (90c from Chicago, 60c from West) to exit if you don't have a freeway account!

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Chris, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad you enjoyed your overall stay, but I apologize you found our pricing a bit high in the restaurant. We will certainly keep this in mind as we continue to look for ways to provide the best value to... More 

Pensacola, Florida
Level Contributor
147 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We held a three-day meeting here and were very pleased with all the elements of price, quality, convenience and service. The sleeping room rates were excellent and included a nice breakfast (not anything like the budget hotels with the boring, basic breakfast even though the price was comparable). Small thing, but the elevators were outstanding with hardly any waiting ever... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Brett, Thank you for choosing to host your event at our hotel. We are pleased you enjoyed your stay and Gina, Roberto and Sandee were able to accommodate your needs. Should your travel or event needs bring you back to the area, we hope you consider our hotel again! Sincerely, Molly Matelski Assistant General Manager More 

Detroit, Michigan
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for one night (Saturday) in June, 2015. We had two rooms reserved, one for my parents and one for my 2 daughters and I. We had rooms that weren't adjoining, but right next to one another (something the hotel staff arranged for us upon check-in, which was nice.) Both rooms were spotless (and I'm hard to please) and... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for choosing to stay with us; it was a pleasure serving your family. Thank you also for taking the time to give such a thorough review of your experience. We are glad you enjoyed your overall stay and have noted your comments regarding improvements and followed up with the necessary team members. Additionally, WiFi is included... More 

Monroe, Michigan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2015

Excellent Room Upgrades are now in place. The Bathrooms in Particular are now first Class. Bed upgrades are also well done. Rooms in general are very nice consistent with what you would expect from a full Marriott. unfortunately Marriott continues with Policy Preventing the use of the HDTV for anything but their Analog Content.

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Michael, Thank you for taking the time to share your feedback regarding your stay at the Chicago Marriott Northwest. We are happy to see that you enjoyed our newly renovated bathrooms and also found the rest of our rooms to be accommodating. My apologies that you were unable to watch some of your preferred HD programming, we have noted... More 

Davis, California, United States
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 11, 2015

A group of us from all over the country stayed here for a wedding. We were here for three nights. The large, central area on the first floor was great for ordering pizza for delivery and for ordering snacks or light plates for dinner. An issue with staff: Marriotts works its employees very hard. The waitress (usually only 1) had... More 

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Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Linda, Thank you for choosing to stay with your family at our hotel. With a mission to provide a memorable hotel experience, I regret that portions of your stay were not exceptional. We have followed up with the appropriate hotel teams to ensure these were isolated incidents that are corrected moving forward. We hope to have the opportunity to... More 

London, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 5, 2015

i have been on business here and found it great. The rooms are nice and well appointed and quiet. The staff have mainly been very good especially the conference staff. Always polite and helpful and get stuff sorted which is exactly what you need when you have your own business to worry about. I forgot my cufflinks and Jonathan actually... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jon, It was a pleasure recently hosting you at our hotel. I'm glad our staff and in particular our Front Office Supervisor, Jon, were able to accommodate your needs. If there is any way we may make your future stays more comfortable or enjoyable, please feel free to let us know. At your service, Molly Matelski Assistant General Manager More 

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