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Chicago Marriott Northwest

3.5 of 5 4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Certificate of Excellence 2014
Chicago Marriott Northwest
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Chicago Marriott Northwest
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147 reviews from our community

Traveler rating
    86
    43
    16
    2
    0
See reviews for
25
27
14
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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West Hartford, Connecticut
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my 2nd time staying at this Marriott and the customer service was the best I've experienced in a hotel. I have stayed at some very nice (pricey) hotels (The Waldorf Astoria, Hyatt Regency's worldwide, the Liberty in Boston) yet this Marriott blows them away with service. The front desk staff, housekeeping, room service and the restaurant staff, all... More 

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USA
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for an event at the nearby Sears center arena. Very easy walk, about 20 minutes. Minor glitch with the room on arrival, staff was vey responsive and corrected it immediately. Restaurant was great, good service, nice variety of food choices.

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Evan, Thank you for writing about your time spent at our hotel. My apologies about the reservations error, but I'm glad our staff was able to quickly resolve the issue and the rest of your stay was a pleasant one. We look forward to the opportunity of serving you again soon! Sincerely, Molly Matelski, Assistant General Manager More 

CA
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Attentive service, especially in the Lounge. The Starbucks kiosk in lobby is a great plus and in addition to Starbucks, they offered pastries, energy bars, water, juice - almost like a full-service Starbucks! The room itself was spacious, clean, and quiet. The bed was lovely to fall into and have sweet dreams in!

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for voicing your experience at the Chicago Marriott Northwest! We are glad you enjoyed your overall stay and in particular our food and beverage offerings. With that said, I noticed you rated us a 4. If there is anything we could have done differently or better, I encourage you to contact me directly so we can ensure you... More 

Doylestown, Pennsylvania
Top Contributor
102 reviews 102 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The little perks keep me coming back! Had a nice hand written welcome note, a card for a free Starbucks beverage and when I got in to the room - there was a set of extra towels waiting for me. Room was clean and fresh. Only criticism was hair left on the bathroom floor. The location is perfect for proximity... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to express your candid feedback regarding your experiences at our hotel. We want each of our guests to feel special, so I'm glad we are able to do that for you. We have followed up with our housekeeping department regarding your housekeeping concern, as this is certainly not our norm and want to ensure... More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stay t this excellent hotel several times year and it is fabulous. Four star service and the friendliest and most attentive staff in the area. You would think you were downtown in a hotel $100 more expensive. Food and amenities are superb and the rooms and beds are heavenly.

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Charles, We are pleased you enjoy coming back to our hotel throughout the year, as we work to provide the best products and services to you. If there is anything else we may do to personalize your experience, please feel free to let us know! Sincerely, Molly Matelski, Assistant General Manager More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel often for business. What always impresses me is the level of service the staff bring to every visit, including hand written notes welcoming me back. The rooms are spacious and quiet. For the price, if you are in the NW suburbs, you will not do better.

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for sharing your experience at our hotel. It is always a pleasure welcoming back guests, whether it be for business or leisure. I am delighted our staff has delivered great personal service to you, as we want to help alleviate any stresses you might face during travel. We look forward to welcoming you back soon! Kind regards, Molly... More 

Boston, Massachusetts
Top Contributor
81 reviews 81 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed over the Thanksgiving holiday and chose the hotel because it was close to family. Our expereince far exceeded our expectations! The front desk staff was especially helpful and went out of their way to ensure that our stay was wonderful. We even got a package of cookies on Thanksgiving! Room was quiet, nicely furnished and clean. We definitely... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Mizzelle, We are delighted we were able to help make your family's Thanksgiving and enjoyable and memorable occassion! We know it can be hard to feel at home during the holidays when staying in a hotel, so we strive to deliver touches that will show how much we appreciate you choosing to spend the holidays with us. We hope to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel before and have always been pleased with their service. On our most recent stay everything was especially great. Everyone was so kind and pleasant. From the moment we checked in to the moment we checked out. Our room was clean and the housekeeping staff was very accommodating to our needs. The food was excellent... More 

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Maria, Thank you so much for taking the time to share your experience at our hotel and for mentioning specific associates who helped make your stay memorable. We strive to provide a home away from home, so I'm glad we made you feel comfortable and welcome. We will share your comments with our team and look forward to welcoming you... More 

Chicago, IL
Top Contributor
120 reviews 120 reviews
66 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here recently during a wedding in the area. The room was super clean and the beds were very comfortable. Staff was friendly, though for such a brief stay I didn't have too much contact with them. It's int the middle of a suburban shopping area, so if that's your thing, you'd probably be really happy there. I feel... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to share your experience at our hotel. My sincere apologies for your unsatisfactory experience at our restaurant. Please know this is not our standards and I have followed up with our Restaurant team to ensure this is an isolated situation. Should your travels bring you back to the Hoffman Estates area, I would love... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently stayed here two nights for business. The staff was charming and the room, though outdated, was spacious & clean. No safe or mini fridge which would have been appreciated, and a charge for wifi which I personally find a very outdated practice for a hotel. Upon my later evening arrival I ordered a club sandwich from room service.... More 

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for sharing your experience about your recent stay at our hotel. I am glad our staff was accommodating to you; however, I apologize for your negative food and beverage experience. I have shared your comments with the appropriate members of my team, as we are committed to providing quality products and would never want someone to perceive our... More 

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Additional Information about Chicago Marriott Northwest

Address: 4800 Hoffman Boulevard, Hoffman Estates, IL 60192
Location: United States > Illinois > Hoffman Estates
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Northwest 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Chicago Marriott Northwest Hotel Hoffman Estates
Marriott Hoffman Estates
Hoffman Estates Marriott
Marriott Hotel Hoffman Estates
Hotel Style:
#1 Romantic Hotel in Hoffman Estates
#2 Business Hotel in Hoffman Estates
#3 Family Hotel in Hoffman Estates

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