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Chicago Marriott Northwest

3.5 of 5 4800 Hoffman Boulevard, Hoffman Estates, IL 60192
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Certificate of Excellence 2014
Chicago Marriott Northwest
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Chicago Marriott Northwest
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130 reviews from our community

Traveler rating
    74
    40
    14
    2
    0
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21
25
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, AZ
Top Contributor
227 reviews 227 reviews
59 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for four nights at this hotel. Off the I 90 tollway at Route 59, there is plenty of shopping in the area, along with a number of (average) restaurants. The staff is above average. Good bed and linens. Plenty of free parking. The hotel restaruant was slightly above average. Clean and roomy...however two minor gripes...the lighting and air... More

Was this review helpful? Yes
Jonathan M, Front Office Manager at Chicago Marriott Northwest, responded to this review

laplume9254 We sincerely appreciate your time and have informed the proper personnel regarding your comments. We truly feel the need to ensure all our guests have an amazing stay and want to thank you for your mention of our above average staff. They live and breath our pledge everyday and we wouldn't have such a wonderful hotel without each and... More

sdtraveler39
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for a reunion recently. I had to cancel the first night very late due to airport closure. The staff was very helpful and flexible. When I finally arrived, I was given a large corner room. It very spacious clean and very comfortable. I only wish there'd have been a room safe for valuables. Would definitely... More

Was this review helpful? Yes 1
Jonathan M, Front Office Manager at Chicago Marriott Northwest, responded to this review

sdtraveler39 Thank you so much for the positive feedback. I'm pleased to hear you had a wonderful time while staying with us. It's always a pleasure to upgrade our guests and in this case it sounds like that large corner room worked perfectly! I apologize in regards to not having an in-room safe, however, upon your next trip to Chicago... More

Cedar Falls, Iowa
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel because of closeness to Sears Center. Rooms were good but front desk immature in dealing with customers. For a poor service in Restaurant, manager gets away by writing apology in hand written card but does not offer 5 cents water as compensation

Was this review helpful? Yes
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Joe, My sincere apologies that your stay was unsatisfactory; such an experience is not our norm. I will follow-up with the appropriate members of my team to ensure we follow the proper protocol when guests experience issues. If your travels bring you back to the area, I encourage you to contact me so we may have an opportunity to regain... More

Lawrenceville, Georgia
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I were in Chicago for business and were placed in this Marriott. The entire time we were there the staff was extremely helpful and going out of their way to do anything they could. The hotel was very clean and quiet as well. Its located close to a shopping center with plenty of shopping and dining choices.

Was this review helpful? Yes 4
Jonathan M, Front Office Manager at Chicago Marriott Northwest, responded to this review

Ryan B Thank you for your feedback regarding your time with us. We strive to make every stay a great one and when we receive comments such as this it truly brightens our day. It will be my pleasure to share with the entire team as they deserve such recognition. We look forward to providing a brilliant stay in the... More

Jonesboro, Arkansas, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 9, 2014

I don't even know where to start..I love this hotel! The staff are awesome! Always a smile no matter the situation..Great Food..wonderful room and beds..Priced more than fair! I arrived a few minutes after a terrible storm hit North Chicago and knocked out all the power in the area for 12 hours..the staff bent over backwards to make sure the... More

Was this review helpful? Yes 2
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Sherry, We sincerely appreciate your feedback regarding your recent stay. It was a pleasure meeting and taking care of you, despite an unfortunate situation. We appreciated your understanding and flexibility in the matter and look forward to your next visit! At your service, Molly Matelski, Assistant General Manager More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

I went to the Chicago Marriott Northwest for a few days away to enjoy some room service and relax. The front desk staff was amazing. Especially Jeff who checked me in. He was super friendly, a smile never left his face and he even got me a room on the top floor. The room service staff was also top notch.... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Ryan, Thank you for the candid feedback. Each of our staff members strive to provide the best service to our guests, and Jeff is no exception--I'm glad he made your check-in experience and overall stay a positive one! We look forward to welcoming you back in the future. Sincerely, Molly Matelski, Assistant General Manager More

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 13, 2014

A little bit dated in terms of room decor. However the room was clean and tidy, as was the property overall. The concierge lounge staff and front desk staff provided very good customer service. Location is quiet and far from the city, but close to a great little upscale mall, the Arboretum which has a great movie theater and restaurants.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Charles, We are glad you enjoyed your overall stay at our hotel, as everything we do is aimed at providing you the best service possible. Thank you for your feedback regarding our facility as well. Product quality is very important to us, thus, while we currently focus on the upkeep of our hotel, we look forward to renovating many of... More

Beach City Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 5, 2014

This hotel is within walking distance to the Sears Centre which is why we stayed here. Although it is only about 35 miles from downtown Chicago, it took us TWO hours to drive into town. TAKE THE TRAIN! Barrington Station is only ten minutes away and the cost for a round trip ticket on the weekend was $7. The hotel... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for your feedback regarding your stay with us. I have followed up with our Front Office team as well as our Executive Housekeeper regarding the issues you encountered. Please know that your room experience is not our standard and we have followed up with our housekeeping team to ensure such an occurrence does not happen in the future.... More

Gulf Breeze, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 3, 2014

First time in Chicago on company business and this hotel was great. Staff was personable and accommodating. Very large bar that was well staffed. Close to shops and restaurants. Will stay here again! Not far from o'hare. Rooms were very clean and well maintained.

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for taking the time to share your experience. Everything we do is aimed at providing you with the best service and accommodations, so we're delighted you enjoyed your stay. I noticed you stayed here on business. If you predict your company will be staying here more often in the future, please feel free to reach out to us... More

Wisconsin
Top Contributor
65 reviews 65 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 7, 2014

From the moment we checked in throughout our stay we were treated extremely well. Everyone greeted us and also asked us additional questions, provided insights into area festivals and were very friendly. We planned to only stay one night but ended up staying two nights because of the excellent service we received. An added bonus was the Club on the... More

Was this review helpful? Yes 1
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Baidoo, It is so great to hear from guests who have had such a positive and memorable experience at our hotel! We really try to find ways to make each guest's stay special, so I'm happy we were able to make an impact. I look forward to the opportunity of serving you in the future, and encourage you to contact... More

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Additional Information about Chicago Marriott Northwest

Address: 4800 Hoffman Boulevard, Hoffman Estates, IL 60192
Location: United States > Illinois > Hoffman Estates
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Northwest 3.5*
Number of rooms: 291
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Also Known As:
Chicago Marriott Northwest Hotel Hoffman Estates
Marriott Hoffman Estates
Hoffman Estates Marriott
Marriott Hotel Hoffman Estates

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