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Red Roof Inn Chicago Hoffman Estates

2500 Hassell Road, ,I-90 at Barrington Road South, Hoffman Estates, IL 60195-2004
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1 room 1 guest
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Red Roof Inn Chicago Hoffman Estates
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131 Reviews from our TripAdvisor Community

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Traveler rating
    64
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    20
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • English first
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    (41)
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Cleveland, Tennessee
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

At first glance the hotel seems fine, the room looked clean, remodeled....the bed was very comfortable. Evening and night is a whole different thing. There are multiple families living here, one had 5 small children in one room, in the evenings they "played" with the rocks throwing them onto the parking lot. Doors open, people standing outside smoking, very uncomfortable....did... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

We are very sorry to read the comments you shared about your experience at our hotel on Trip Advisor. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2015

Besides the loud construction from the street it was a perfect weekend. My BF loves dominos pizza so he was happy as heck! I recommend the place! I loved the lady at the front desk! Very helpful and even called up to our room to make sure everything was okay! 😍😍😍

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with the team and congratulate them on the wonderful service they had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good... More 

Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed July 21, 2015

I have stayed at this location several times over this past year. It has always been a positive experience. Excellent customer service (Thank you Anu), very clean, quiet, and comfortable. I will be back and I will recommend Red Roof Inn to all my friends and family. Thank you for an excellent stay!

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Anu and congratulate her on the wonderful service she had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service... More 

Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed July 20, 2015

The first day I arrived my service was great, jimmy was the person who first greeted me with wonderful customer service. He did a Great job with assisting me with my stay.jimmy really help me with anything I needed, he was very nice , he was always smiling , was very good at his job, all the guest that came... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Jimmy and congratulate him on the wonderful service he had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service... More 

Hoffman Estates, Illinois
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 20, 2015

I was staying in this hotel for past one week. Room is spacious with large bed, cupboards, fridge, oven, locker and table for work/dine. Room was clean but air conditioner was some what noisy. The service was good and will replaced towels twice a week. They provide soaps and conditioners. Room had a large screen television also. Location has a... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the 4 star review. We appreciate positive feed back from our customers. I will surely share the feed back with Anu and congratulate her on the wonderful service she had provided. Thank you for staying with us. As always we appreciate your business More 

Berea, Ohio
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed July 15, 2015

Team member BHADRA made my two nights stay very pleasurable. She was pleasant smile and greeting at the front desk in the morning and helpful when I needed directions around the city. She works hard and is very good at her job. I defiantly will stay at this Redroof the next time I travel to Chicago.

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Bhadra and congratulate her on the wonderful service she had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service... More 

Roselle, Illinois
Level Contributor
5 reviews
1 of 5 stars Reviewed July 14, 2015

The bathroom ceiling had a huge patch of mold above the shower, the shower curtain rod was falling out of the wall. The "In-Room Safe" wasn't attached to anything, it fell on the floor when I just barely touched it, just missing falling on top of my foot. I paid extra to have a refrigerator and microwave in my room.... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

We are very sorry to read the comments you shared about your experience at our hotel on Trip Advisor. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. More 

Baytown, Texas
1 review
5 of 5 stars Reviewed July 9, 2015

The room was OK - it met the price that I paid for it BUT all the employees made up for this. Especially Emily at the front desk. She made check in a breeze and gave me several tourist attraction tips that would be good for my grandson. All the staff were friendly and very accommodating! I do have to... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Emily and congratulate her on the wonderful service she had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service... More 

Level Contributor
130 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed July 8, 2015

The place was pretty full for a Tuesday night around 11:00pm. It did look a little sketchy. People were outside hanging out by their rooms. Kids were still running around screaming. Our room wasn't too bad. We had 2 towels, 1 of which was covered in long black hair. The toilet ran all night. The light by the sink had... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

We are very sorry to read the comments you shared about your experience at our hotel on Trip Advisor. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are... More 

Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed July 7, 2015

Emily at the front desk has been more than helpful. and the rest of the staff has been great too. i would recommend this Hotel to anybody traveling through. you will get a good nights sleep. the room rates are affordable. the location is perfect for going out or whatever trips your fancy. its an all around Great place to... More 

Was this review helpful? Yes
RRI M, Manager at Red Roof Inn Chicago Hoffman Estates, responded to this review

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Emily and congratulate her on the wonderful service she had provided. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service... More 

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