We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MainStay Suites Hoffman Estates

Traveler (1)
Room & Suite (23)
Dining (6)

View prices for your travel dates

Hotel direct offer!Book Direct For Lowest Price!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#10 of 10 hotels in Hoffman Estates
Location
2.3
Service
1.7
Value
1.0
Our modern MainStay Suites Chicago Hoffman Estates hotel is the place to go when you want to escape the hustle and bustle of urban Chicago and embrace the tranquility of the neighboring suburbs. Our clean and accommodating guest rooms were designed with your comfort in mind, featuring thoughtful amenities to brighten your stay.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Non-smoking hotel
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct For Lowest Price!

Location

2875 Greenspoint Pkwy, Hoffman Estates, IL 60169-7202
MainStay Suites Hoffman Estates
6Reviews1Q+A2Room tips
Traveler rating
  • 0
  • 1
  • 1
  • 0
  • 4
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Sort by:
Most Recent
avatar-image
Cynthia N wrote a review Jun 2023
1 contribution
This is the WORSE HOTEL I have ever stayed in my entire life. I CAN’T list one (1) good thing about this hotel. I was part of a Wedding Party on June 3 rd and everyone at this hotel on top of it being a dump the General Manager ASHLEY LAWRENCE could not put 2 an 2 together on guest count and NO CUSTOMER SKILLS AT ALL! I NEED to know who owns this hotel and allows this behavior to go on! And ASHLEY DON’T bother CUTTING & PASTING a response when you are NO HELP, and a BULLY! Where do I begin? I can’t believe ASHLEY’s BEHAVIOR ALONE. THERE IS NO WAY THAT ASHLEY IS IN CHARGE! If so, this hotel needs to be shut down! ASHLEY is combative, will not lesson and is RUDE, as I explained to her how every toilet and sink was clogged that my family stayed in. The toilets were overflowing when you flushed them. The tubs would not drain when you took a shower. There were shady people all over this hotel inside and outside in the parking lot. The hallways and the rooms smell like cigarettes and mold and was so DISCUSTING! The rooms were NOT cleaned, and there was mildew and mold everywhere! There were Extra Charges on Credit Cards ($250.00) for their plumbing issues & ASHLEY listed a RANDOM Room number on the CHARGES (WHICH IS A LEGAL DOCUMENT). THERE is NO one to talk to EXCEPT ASHLEY LAWRENCE WHO HAS BOXING GLOVES ON! HELP!!! Reaching out to the Heath Department, BBB, and Legal HELP!!!
Read more
Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Justo N wrote a review Jun 2023
1 contribution
You are better off staying at the Norman Bates Motel or a REST AREA. I booked 8 rooms for out-of-town guests to attend a wedding. WORST MISTAKE I MADE was not reading the REVIEWS of this dump. As I pulled into the parking lot and lobby, I thought I was going to get robbed little did I know I would be getting my rob by the hotel. The parking lot and lobby was filled with shady characters, I feared the safety of my family and self. I knew I was in trouble when the lobby smelled of cigarettes and a dog park. It took five minutes to locate the front desk clerk while I was checking-in I am observing guests asking for PLUNGERS, SHOWER CURTAINS, TOILET PAPER AND REMOTES for TVs. I knew I was DOOMED! Each of my rooms had issues, the rooms smelled of MOLD & MILDEW, toilets overflowing, sinks with green standing murky water, showers with standing water, cable TV that stop working after 10pm, no toilet paper, a toilet that was clopped. My guests and I were disgusted and couldn’t wait to check out. I thought I was done with this dump but no little that I know I went to check my account I was charged for a no-show when the person was in the room, I also got hit for incidental charge of $250 because of a bogus claim that I left the facet running when everyone is complaining about plumbing problems at check-in and the reviews. When I came back to contests the charges the front desk was no help, I then asked for the manager, but they were nowhere to be found. I later came back and finally met with the GM ASHLEY LAWRENCE, as a GM, ASHLEY has poor customer service skills as she was very combative and downright rude to me and my wife. ASHLEY was loud, didn’t care about our concerns. There was no reasoning with her as didn’t care about experiences or over charges.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: DO NOT STAY HERE!! PLS SAVE YOURSELF THE HASSLE!!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
BrittanyNxoxo wrote a review Jun 2023
Chicago, Illinois54 contributions4 helpful votes
This hotel is a dump. As soon as you arrive you’re greeted with strange/sketchy people in the parking lot, the hallways have no air conditioning and smell like cigarettes, and there are stains all over the carpet. I reserved a room from 6/2-6/4 and immediately left within 10 minutes of seeing my room. Not only did it reek of cigarettes and looked worse than rooms you find at motels but the toilet also flooded. I switched rooms and the second room looked even worse and the toilet seat had disgusting stains on it so I ended up canceling my reservations and going across the street to the Hyatt. Everyone in our bridal party had an issue. From clogged sinks with disgusting green murky water, to clogged toilets, to no toilet paper, no shower curtain…the list is never ending. Please do not stay here if you care about your health and safety and also if you don’t want your account charged with made up fees. They charged my dad $250 for plumbing issues that none of us were liable for or had anything to do with. They also only have 1 cleaning lady for the entire building which also tells you a lot. Save your money and sanity and book anywhere else but here. You could not pay me to sleep there!!
Read more
Date of stay: June 2023Trip type: Traveled with family
Room Tip: Avoid at all costs like seriously. They charge your card without authorization and it’s so...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Tawnika W wrote a review May 2023
1 contribution
DO NOT STAY HERE!! My sister in-law booked this hotel and it ruined our vacation. When we checked in the guy at the front desk watched me struggle with all my bags and took his time checking us in, he even answered the phone and dealt with that while i continued to struggle. Once checked in he said “here you go” and handed me keys. No directions to the elevator or anything. We get to our room and it smells like mildew/mold. There’s mold on the window sill, rips in the curtains, damage to all the furniture, i pulled back the comforter on the bed and could clearly see the impression of a person in the sheets meaning they NEVER CHANGED THEM! There was no ventilation in the bathroom, room service/house keeping NEVER CAME! WE STAYED 5 DAYS WITH NO SERVICE! We paid extra for a sleeper sofa that almost caused my guest to throw his back out! There was a cop posted in the parking lot for most of our stay and that made all of us uncomfortable as it was a clear sign that this is the type of place dealers like to post up in. We could hear the couple next door fighting and their dog parking every night. Even worse, after the first day, i saw a bellhop cart in the hallway everyday! I was never offered that!!! When we checked out i asked for the cart and was told several different locations where i could go find it myself! I filled out a survey and received a cookie cutter apology that made me wanna scream. They don’t care at all about your experience,’ they got their money and now you can F off ‘ was the whole vibe. I’ve been in customer service for over a decade and i worked in a hotel for years. I’ve stayed in Super 8s that were a thousand times better! If you value comfort and your money DO NOT STAY HERE!
Read more
Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Robert F B wrote a review Oct 2021
Reston, Virginia1086 contributions271 helpful votes
Room was OK. No sign in the breakfasr room for the "grab & go" breakfast on Saturday morning. Just a can of Chef-Boyardee. There was a sign Sunday morning. Needs an ADA-compliant front entrance Reem 320 has a malfunctioning deadbolt.
Read more
Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Fred P MD wrote a review May 2021
Tumon, Mariana Islands14 contributions1 helpful vote
I quickly checked out of the Lexington Inn & Suites in Elgin and reserved this Mainstay hotel. What a difference! Check in process was good. The room was very clean and modern. I have no complaints on the room. The only concern I had was a rude knock on the door. I was running 30 minutes late on checking out. The front desk staff rudely asks if I’m extending my stay. I apologized while she walked away and said “check out was 30 minutes ago…” I am at fault for checking out a little late but the staff could of been polite. Other than that, good stay!
Read more
Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Not the right property for you?
There are more places to choose from in the Hoffman Estates area.
PRICE RANGE
$62 - $78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites chicago-hoffman estates hotel hoffman estates, candlewood suites hoffman estates, candlewood hoffman estates, hoffman estates candlewood suites
FORMERLY KNOWN AS
Hawthorn Suites by Wyndham Chicago Hoffman Estates
LOCATION
United StatesIllinoisHoffman Estates
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MAINSTAY SUITES HOFFMAN ESTATES $59 ($̶7̶1̶) - Prices & Hotel Reviews - IL

Frequently Asked Questions about MainStay Suites Hoffman Estates
Which popular attractions are close to MainStay Suites Hoffman Estates?
Nearby attractions include AMC South Barrington 24 (0.3 miles), KJ's Bistro (0.4 miles), and Grand Sports Arena (0.7 miles).
What are some of the property amenities at MainStay Suites Hoffman Estates?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at MainStay Suites Hoffman Estates?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at MainStay Suites Hoffman Estates?
Guests can enjoy free breakfast during their stay.
Is parking available at MainStay Suites Hoffman Estates?
Yes, free parking is available to guests.
What are some restaurants close to MainStay Suites Hoffman Estates?
Conveniently located restaurants include Lucky Monk, The Assembly American Bar & Cafe, and IHOP.
Are there opportunities to exercise at MainStay Suites Hoffman Estates?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at MainStay Suites Hoffman Estates?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at MainStay Suites Hoffman Estates?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does MainStay Suites Hoffman Estates offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to MainStay Suites Hoffman Estates?
Many travelers enjoy visiting Elgin Historic District (6.9 miles), Turkey Tracks in Pavement (5.1 miles), and Muller House (8.6 miles).