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Extended Stay America - Chicago - Hillside

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4575 Frontage Road, Hillside, IL 60162
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1 room 1 adult
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Extended Stay America - Chicago - Hillside
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63 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Hillside
See the most recent reviews
Prairie du Sac, Wisconsin
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 19, 2014

We just stayed there one night, but it was worth the money. The room was clean, and there were no burns/stains on the bedding, or in the room. Only thing I did not like was there were NO staff there 24/7 in case ya needed something after 11 P.M. The WIFI was good with decent speeds... We felt safe and... More 

Helpful?
Thank rogerhenderson2009
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Roger – I appreciate you taking the time to write such a wonderful review. It is great to hear that your room was clean and that you felt safe and comfortable during your stay with us. Guest safety is one of our top priorities, so I am glad we were able to meet this goal. As well, I’m glad that... More 

COAL VALLEY
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 15, 2013

We stayed here to do a three day training at the Bellwood Moose Lodge. Everything was good, location, price, location. Only things lacking was the was the breakfast selection and no hair dryer in the bathroom.

Helpful?
1 Thank ilvica2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our grab-and-go breakfast selection did not meet your expectations. We are sorry for this issue, but are happy to read that you enjoyed your room, our hotel's location and the affordable rates we offer. Thank you again for your review. It would be... More 

Des Moines, Iowa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2013

Always stay at Extended Stay Hotels because they are pet friendly. I was very pleased with check in. Receptionist was very friendly and courteous. The hotel and surroundings are kept clean, and price was affordable. Quick access to Chicago's main highway made it easy to visit the city. Will certainly stay in this hotel again.

Helpful?
2 Thank Ruth1967
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our hotel. It's great to hear that you found the hotel clean and the staff friendly. Also, I am glad you found our location convenient for your stay. Thank you again for your kind words. The staff and I would love... More 

Appleton, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 6, 2013

Unfriendly arrival upon check in, no hair blow dryer in the rooms, you have to ask the front desk staff for one and you have to return it back once you are done. The grab and go breakfast is literally just muffins, granola bar, and coffee. Dogs are welcome there and you guess it, the halls smell like dogs. Carpet... More 

Helpful?
3 Thank Angelic Y
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Angelic - Thank you for providing us with details about your stay. Please know that we are sincerely sorry that our staff did not welcome you to our hotel properly and that your room was unclean. Please know, our housekeeping staff will clean while guests are not in their rooms so that they do not interfere with your daily schedule.... More 

Travelers are raving about these Hillside hotels

West Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

I'm coming to this place on business. Every time the room is clean and staff is friendly specially Maria and her manager. I will recommended this hotel, I like those rooms with micro oven, fridge and stove. I will stay in this hotel every time I'm in Hillside area. Thank you. Jana

Helpful?
1 Thank Jana S
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Jana - The staff and I read your review, and would like to thank you for writing such a positive review. I'm so pleased to hear that the rooms are always clean. It is great to hear that you find our staff to be friendly. Thank you again for your review. We look forward to seeing you in the future,... More 

Houston, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 30, 2013

I was very pleased with the way I was treated by the staff at this location. I couldn't be happier with the fast response to any questions or concerns I had about my accommodations. The room was clean and in good condition. Yes, the furniture is older but it was well taken care of and that is a huge plus... More 

Helpful?
2 Thank Terrie C
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff treated you well and that you enjoyed the kitchen in your studio. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

New Lenox, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 15, 2013

This is a good place to stay in a pinch and the price is very good for the room. The staff is friendly, the room is clean, and they have a fridge and stove top so it's kind of like a home away from home. I would stay here again

Helpful?
1 Thank Joe D
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Joe - The feedback provided in your review is much appreciated. I am so glad that you found your room to be comfortable and that our staff provided you with friendly service. We hope we have the opportunity to see you again in the future. More 

Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

I have heard great reviews of Extended Stay America and had to give this place a try! Our house where my mother and I have lived needed some basement repairs from the flood four months ago and needed a place to stay temporarily until the basement was completed and livable. Staff was very friendly and excellent; the place was immaculate...almost... More 

Helpful?
2 Thank Debbie L
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Hi Debbie, Thank you for posting such a great review. Being away from your home for an extended period is not easy to do. I am glad to read that you were comfortable in the "home away from home" you found at our hotel. Thank you for taking the time to acknowledge our team in your review as well; your... More 

Hillside, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

After closing on my home and still being in limbo about my new place, I ended up at this location. While twice having my Grandmother stay with me without much notice, I found the staff helpful in making any changes that I needed to accommodate her as well. It's proximity to the highway and shopping made this a great location.... More 

Helpful?
2 Thank Kevin J
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Kevin - Thank you so much for sharing your experience with us. It's great to hear that the staff was able to accommodate your changes and make your Grandma feel at home. As well, I am glad that you liked our hotel's location. Thank you again for your review. It would be our pleasure for you to repeat your experience... More 

Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 15, 2013

The staff though friendly and helpful are not when it comes to booking and costs the best answer I got was book it over the phone and if you get a better rate we'll honor it which they did the first time the second time though, the call-taker Steven told me once your in the hotel they're responsible for re-booking... More 

Helpful?
2 Thank Marty W
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Marty - Your review for our hotel was recently brought to my attention. I am delighted to read your remarks about the friendliness of our staff; however, I am very sorry that there was some confusion regarding the rates for our hotel. Please know, our rates differ for many different reasons, it is not a subjective change. Still, to ensure... More 

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