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All 3 Hillside hotels

Extended Stay America - Chicago - Hillside

2.5 of 5 Hotel   |   4575 Frontage Road, Hillside, IL 60162
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Ranked #3 of 3 Hotels in Hillside
A recent review
5 of 5 stars Reviewed July 3, 2014
Calvin V
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50 reviews from our community

Traveler rating
    16
    11
    4
    6
    13
See reviews for
9
10
9
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Chicago - Hillside
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

My wife and I took a trip to Chicago and did not want to stay in the city. The front desk was awesome, they were very friendly and professional. They took care of all of our needs. Thanks for making our stay wonderful!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Calvin - Thank you for your wonderful review of our property. It's great to hear that the front desk staff took such great care of you and provided you with such a positive experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

St. Louis
1 review
1 of 5 stars Reviewed June 3, 2014 via mobile

We are very unhappy with our stay at the hotel from May 31-June 2 in room 336. We reserved a non smoking room with a queen bed. The first room that we were given smelled like marijuana. We were told they didnt have anymore non smoking rooms. We were then given the second room, 336 that had a full bed and... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2014

I have been staying at ESA in Hillside since mid-April, waiting for the completion of my home rehab. With a 60 lbs German Shepherd, it sur4ely was not easy to find a place! From the very first contact, the staffers at ESA here were most friendly, professional, and accommodating. Believe me, at first I thought, "oh my, these young folks... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed our friendly staff, your spacious room and your fully equipped kitchen. As well, it's great to hear that you were pleased with our free Wi-Fi and our location. I will be sure to share your kind remarks with our team.... More 

1 review
1 of 5 stars Reviewed April 10, 2014

The hotel was very dirty. There were food on the ground when I first walked into my room. They do NOT clean your room everyday, which ALL hotels are supposed to do. In order to get new towels you have to walk to the front desk with your old towels. Hairdryer was not provided in the room, you have to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the odors and level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Our housekeeping service is provided once a week for guests... More 

Elgin
1 review
4 of 5 stars Reviewed March 31, 2014 via mobile

I love this place, one of the cleanest I've been to. The kitchen in room is fabulous. Was overall nice. Will book again. My third time staying there and satisfied each time. I highly recommend this one here

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for writing a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More 

Rockford, Illinois
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 6, 2014

We booked this hotel because it had a nice rate and a good location to Fitzgerald's nightclub in Berwyn, IL. Newly remodeled rooms were a nice surprise and the grab-and-go breakfast was just right. If you have time, hit Q's Pizzeria - it's about 2 minutes away from the hotel. Would definitely stay there again!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Brian – Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our location and our new renovations. As well, it’s great to hear that our grab-and-go breakfast met your needs. We really appreciate your comments, as they will help us in continuing to provide enjoyable stays to all of our... More 

Calumet Park, Illinois
1 review
2 of 5 stars Reviewed February 6, 2014

I purchased this room via Hotwire w/out reading the reviews (terrible mistake). Young people hollering in the hallways after 1:30am and at 7:30am someone in the next room was hammering on the walls. Bad experience overall.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the noise disturbances you experienced during your stay with us. Your comments will be considered as we continue to improve our guest experience. If you would like to further discuss this with me, please do not hesitate to contact me... More 

Prairie du Sac, Wisconsin
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 19, 2014

We just stayed there one night, but it was worth the money. The room was clean, and there were no burns/stains on the bedding, or in the room. Only thing I did not like was there were NO staff there 24/7 in case ya needed something after 11 P.M. The WIFI was good with decent speeds... We felt safe and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Roger – I appreciate you taking the time to write such a wonderful review. It is great to hear that your room was clean and that you felt safe and comfortable during your stay with us. Guest safety is one of our top priorities, so I am glad we were able to meet this goal. As well, I’m glad that... More 

COAL VALLEY
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2013

We stayed here to do a three day training at the Bellwood Moose Lodge. Everything was good, location, price, location. Only things lacking was the was the breakfast selection and no hair dryer in the bathroom.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our grab-and-go breakfast selection did not meet your expectations. We are sorry for this issue, but are happy to read that you enjoyed your room, our hotel's location and the affordable rates we offer. Thank you again for your review. It would be... More 

Des Moines, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2013

Always stay at Extended Stay Hotels because they are pet friendly. I was very pleased with check in. Receptionist was very friendly and courteous. The hotel and surroundings are kept clean, and price was affordable. Quick access to Chicago's main highway made it easy to visit the city. Will certainly stay in this hotel again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our hotel. It's great to hear that you found the hotel clean and the staff friendly. Also, I am glad you found our location convenient for your stay. Thank you again for your kind words. The staff and I would love... More 

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Additional Information about Extended Stay America - Chicago - Hillside

Address: 4575 Frontage Road, Hillside, IL 60162
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Hillside 2.5*
Number of rooms: 122
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Also Known As:
Extended Stay America Hillside
Extended Stay Hillside
Hillside Extended Stay

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