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All 3 Hillside hotels

Extended Stay America - Chicago - Hillside

2.5 of 5 Hotel   |   4575 Frontage Road, Hillside, IL 60162
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Extended Stay America - Chicago - Hillside
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Ranked #3 of 3 Hotels in Hillside
A recent review
5 of 5 stars Reviewed August 5, 2014
felecia2013 corinth
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45 reviews from our community

Traveler rating
    13
    9
    4
    6
    13
See reviews for
8
8
9
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW

First, let me say that the location of this hotel is excellent but my stay was horrible. Once we checked into our room immediately I can tell the room wasn't cleaned up to my expectations. There was grapes on the carpet near the kitchen area and some additional trash near that area that had not been vacuumed. The killing point... More

Was this review helpful? Yes
Pontiac, Michigan, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

First off getting to the hotel was a problem off the highway. Next thing was the one thing no travelers want to see is bugs in the room especially roaches. As soon as we turn on the lights there was 3 adult size roaches crawling on the wall. We turn around and hurried up and check out. According to the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found pests in your room. As this hotel’s manager, I can assure you that I have contacted our pest control company to ensure your experience... More

Chicago
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here one night because my employer booked the room. I could not stick it out. I ended up cancelling the rest of my reservation because of the experience. Rooms were dirty, hallways and rooms had an odd odor. No housekeeping services unless you stay a week. You have to go down to the desk to get dishes, utensils,... More

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1 review
2 of 5 stars Reviewed August 15, 2014

Checked into the room was told by young lady at the desk that they removed the dishes out of the room. Up on entering the room checked for dishes and they was still there. Proceeded to undo the bed sheets was clean. I worked in hotel before I know they do not change quilts often. Needed to use restroom and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and we sincerely apologize for your experience. We can assure you that we have met with our staff and that we will check all vacant rooms daily to ensure your experience is not repeated. We will also review our cleaning procedures with our housekeeping staff... More

corinth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2014

My husband and I left clarion inn -elmhurst,il after staying 2nights 2 long I regret not booking at extended stay the entire 4 day stay! From entering to check-in to check out neither of us have not 1 gripe! They only had 1 room available the front desk upgraded my room for the same price. This hotel differs a little... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

We want to thank you for taking the time to post a review of your stay. We are so thrilled to hear that you enjoyed your stay with us and that we will be your go to hotel from now on. We would like to thank you again for your kind words. We look forward to welcoming you back in... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

My wife and I took a trip to Chicago and did not want to stay in the city. The front desk was awesome, they were very friendly and professional. They took care of all of our needs. Thanks for making our stay wonderful!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Calvin - Thank you for your wonderful review of our property. It's great to hear that the front desk staff took such great care of you and provided you with such a positive experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More

St. Louis
1 review
1 of 5 stars Reviewed June 3, 2014 via mobile

We are very unhappy with our stay at the hotel from May 31-June 2 in room 336. We reserved a non smoking room with a queen bed. The first room that we were given smelled like marijuana. We were told they didnt have anymore non smoking rooms. We were then given the second room, 336 that had a full bed and... More

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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2014

I have been staying at ESA in Hillside since mid-April, waiting for the completion of my home rehab. With a 60 lbs German Shepherd, it sur4ely was not easy to find a place! From the very first contact, the staffers at ESA here were most friendly, professional, and accommodating. Believe me, at first I thought, "oh my, these young folks... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed our friendly staff, your spacious room and your fully equipped kitchen. As well, it's great to hear that you were pleased with our free Wi-Fi and our location. I will be sure to share your kind remarks with our team.... More

1 review
1 of 5 stars Reviewed April 10, 2014

The hotel was very dirty. There were food on the ground when I first walked into my room. They do NOT clean your room everyday, which ALL hotels are supposed to do. In order to get new towels you have to walk to the front desk with your old towels. Hairdryer was not provided in the room, you have to... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the odors and level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Our housekeeping service is provided once a week for guests... More

Elgin
1 review
4 of 5 stars Reviewed March 31, 2014 via mobile

I love this place, one of the cleanest I've been to. The kitchen in room is fabulous. Was overall nice. Will book again. My third time staying there and satisfied each time. I highly recommend this one here

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for writing a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

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Additional Information about Extended Stay America - Chicago - Hillside

Address: 4575 Frontage Road, Hillside, IL 60162
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Hillside 2.5*
Reservation Options:
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Also Known As:
Extended Stay America Hillside
Extended Stay Hillside
Hillside Extended Stay

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