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Extended Stay America - Chicago - Hillside

2.5 of 5
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4575 Frontage Road, Hillside, IL 60162
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Extended Stay America - Chicago - Hillside
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Ranked #3 of 3 Hotels in Hillside
A recent review
5 of 5 stars Reviewed March 31, 2015
Char G Chicago, Illinois
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 31, 2015

Love this Hotel. Staff is professional and very helpful. I have stayed at this location several times and have enjoyed each stay .I recommend this hotel for easy convenience to the xpressway and city.

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

It is so rewarding to read that you had a great experience every time you have stayed with us! Thank you for your comments. I am glad to read that you were pleased with the staff and our location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 25, 2014

My family and I had two rooms on the second floor.We were here while mold and water damage was being dealt with and repaired in my home. Our puppy was with us as this hotel is Pet friendly and accepts pets. All pets and our were well behaved and clean.There is a deposit for pets. This stay was paid for... More 

Was this review helpful? Yes 6
Loomis, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 20, 2014

I stayed at this location for 3 months, I found it to be fairly well maintained as well overall very clean. Most of the staff was very friendly and accommodating. It close to stores, fast food and restaurants. Parts of the surrounding neighborhoods are a little sketchy. but overall not a bad place to stay. A little far if you're... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for your great experience review of our property. We are so excited to hear that you were happy with our staff and with the overall appearance of the hotel. It is great to read that you would recommend our hotel to others. The staff and I would like to thank you again for posting your review. We look... More 

Oshawa, Canada
Level Contributor
90 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 31, 2014

Our experience here was brief, but it was clean, quiet and relaxing. Just what we needed after a day of driving. After reading reviews we didn't expect much so we asked to see the room before paying. It was actually really nice and in great condition. You get all the basic amenities, cable, toiletries etc. and then a sink a... More 

Was this review helpful? Yes 6
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

I appreciate you taking the time to write such a positive review. I am glad to read that you were pleased with your stay and that your experience was clean, quiet, and relaxing. I am especially pleased to read that you would recommend our hotel to others. Thank you for posting your review. We look forward to having you visit... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 12, 2014

No complaints. We stayed on 2 separate occasions, both times the room was clean and service was good. I would recommend this hotel, it is in a quiet area, away from expressway and easy to find, yet good access to expressway to get downtown or to the suburbs.

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for your recent review of your stay. I am pleased to read that your room was clean and that you received good service from our staff. It is great to read that you would recommend our hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I invite... More 

Moline, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 24, 2014

I got this room off priceline...was pretty shocked much shocked at the price they gave me...it was a great deal...after reading reviews on here my expectations were not to high, but to my surprise the lady that checked me in was nice and they called my room to make sure everything was good in my room. It was...didn't realize it... More 

Was this review helpful? Yes 7
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to hear that you enjoyed your stay with us. It's great to know that you were pleased with your clean room and the service provided by our staff. We hope to have the opportunity to provide you with another stay in the future. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 19, 2014 via mobile

First, let me say that the location of this hotel is excellent but my stay was horrible. Once we checked into our room immediately I can tell the room wasn't cleaned up to my expectations. There was grapes on the carpet near the kitchen area and some additional trash near that area that had not been vacuumed. The killing point... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that there was an issue with the cleanliness of your room and that you experienced pests during your stay with us. In response to your feedback, we have had pest services come to our property to inspect and treat our rooms to... More 

Travelers are raving about these Hillside hotels

Pontiac, Michigan, United States
Level Contributor
2 reviews
1 of 5 stars Reviewed September 8, 2014

First off getting to the hotel was a problem off the highway. Next thing was the one thing no travelers want to see is bugs in the room especially roaches. As soon as we turn on the lights there was 3 adult size roaches crawling on the wall. We turn around and hurried up and check out. According to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found pests in your room. As this hotel’s manager, I can assure you that I have contacted our pest control company to ensure your experience... More 

Chicago
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 28, 2014

I stayed here one night because my employer booked the room. I could not stick it out. I ended up cancelling the rest of my reservation because of the experience. Rooms were dirty, hallways and rooms had an odd odor. No housekeeping services unless you stay a week. You have to go down to the desk to get dishes, utensils,... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed August 15, 2014

Checked into the room was told by young lady at the desk that they removed the dishes out of the room. Up on entering the room checked for dishes and they was still there. Proceeded to undo the bed sheets was clean. I worked in hotel before I know they do not change quilts often. Needed to use restroom and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and we sincerely apologize for your experience. We can assure you that we have met with our staff and that we will check all vacant rooms daily to ensure your experience is not repeated. We will also review our cleaning procedures with our housekeeping staff... More 

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