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All 3 Hillside hotels

Extended Stay America - Chicago - Hillside

2.5 of 5 Hotel   |   4575 Frontage Road, Hillside, IL 60162
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Extended Stay America - Chicago - Hillside
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Ranked #3 of 3 hotels in Hillside
A recent review
4 of 5 stars reviewed 2 weeks ago
1357924 Elgin
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37 people have reviewed this hotel

Traveler rating
    10
    9
    4
    5
    9
See reviews for
7
6
8
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago

The hotel was very dirty. There were food on the ground when I first walked into my room. They do NOT clean your room everyday, which ALL hotels are supposed to do. In order to get new towels you have to walk to the front desk with your old towels. Hairdryer was not provided in the room, you have to... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the odors and level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not repeated. Our housekeeping service is provided once a week for guests... More

Elgin
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I love this place, one of the cleanest I've been to. The kitchen in room is fabulous. Was overall nice. Will book again. My third time staying there and satisfied each time. I highly recommend this one here

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you for writing a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

Rockford, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 6, 2014

We booked this hotel because it had a nice rate and a good location to Fitzgerald's nightclub in Berwyn, IL. Newly remodeled rooms were a nice surprise and the grab-and-go breakfast was just right. If you have time, hit Q's Pizzeria - it's about 2 minutes away from the hotel. Would definitely stay there again!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Brian – Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our location and our new renovations. As well, it’s great to hear that our grab-and-go breakfast met your needs. We really appreciate your comments, as they will help us in continuing to provide enjoyable stays to all of our... More

Calumet Park, Illinois
1 review
2 of 5 stars Reviewed February 6, 2014

I purchased this room via Hotwire w/out reading the reviews (terrible mistake). Young people hollering in the hallways after 1:30am and at 7:30am someone in the next room was hammering on the walls. Bad experience overall.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the noise disturbances you experienced during your stay with us. Your comments will be considered as we continue to improve our guest experience. If you would like to further discuss this with me, please do not hesitate to contact me... More

Prairie du Sac, Wisconsin
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 19, 2014

We just stayed there one night, but it was worth the money. The room was clean, and there were no burns/stains on the bedding, or in the room. Only thing I did not like was there were NO staff there 24/7 in case ya needed something after 11 P.M. The WIFI was good with decent speeds... We felt safe and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Roger – I appreciate you taking the time to write such a wonderful review. It is great to hear that your room was clean and that you felt safe and comfortable during your stay with us. Guest safety is one of our top priorities, so I am glad we were able to meet this goal. As well, I’m glad that... More

COAL VALLEY
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 15, 2013

We stayed here to do a three day training at the Bellwood Moose Lodge. Everything was good, location, price, location. Only things lacking was the was the breakfast selection and no hair dryer in the bathroom.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our grab-and-go breakfast selection did not meet your expectations. We are sorry for this issue, but are happy to read that you enjoyed your room, our hotel's location and the affordable rates we offer. Thank you again for your review. It would be... More

Des Moines, Iowa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

Always stay at Extended Stay Hotels because they are pet friendly. I was very pleased with check in. Receptionist was very friendly and courteous. The hotel and surroundings are kept clean, and price was affordable. Quick access to Chicago's main highway made it easy to visit the city. Will certainly stay in this hotel again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our hotel. It's great to hear that you found the hotel clean and the staff friendly. Also, I am glad you found our location convenient for your stay. Thank you again for your kind words. The staff and I would love... More

Appleton, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2013

Unfriendly arrival upon check in, no hair blow dryer in the rooms, you have to ask the front desk staff for one and you have to return it back once you are done. The grab and go breakfast is literally just muffins, granola bar, and coffee. Dogs are welcome there and you guess it, the halls smell like dogs. Carpet... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Angelic - Thank you for providing us with details about your stay. Please know that we are sincerely sorry that our staff did not welcome you to our hotel properly and that your room was unclean. Please know, our housekeeping staff will clean while guests are not in their rooms so that they do not interfere with your daily schedule.... More

West Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

I'm coming to this place on business. Every time the room is clean and staff is friendly specially Maria and her manager. I will recommended this hotel, I like those rooms with micro oven, fridge and stove. I will stay in this hotel every time I'm in Hillside area. Thank you. Jana

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Jana - The staff and I read your review, and would like to thank you for writing such a positive review. I'm so pleased to hear that the rooms are always clean. It is great to hear that you find our staff to be friendly. Thank you again for your review. We look forward to seeing you in the future,... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 30, 2013

I was very pleased with the way I was treated by the staff at this location. I couldn't be happier with the fast response to any questions or concerns I had about my accommodations. The room was clean and in good condition. Yes, the furniture is older but it was well taken care of and that is a huge plus... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hillside, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff treated you well and that you enjoyed the kitchen in your studio. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

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Additional Information about Extended Stay America - Chicago - Hillside

Also Known As:
Extended Stay America Hillside
Extended Stay Hillside
Hillside Extended Stay
Address: 4575 Frontage Road, Hillside, IL 60162
Phone Number:
Location: United States > Illinois > Hillside
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Hillside
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Hillside 2.5*
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