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All 3 Hillside hotels

BEST WESTERN PLUS Chicago Hillside

3.0 of 5 Hotel   |   4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
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Ranked #2 of 3 Hotels in Hillside
A recent review
4 of 5 stars reviewed yesterday
Karen K Jacksonville, United States
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173 reviews from our community

Traveler rating
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    59
    36
    18
    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel for work and leisure several times over the last four years and found it consistently nice. Clean, good food, all the amenities, great parking, just one of my favorites. For smoking friends, they have smoking rooms; the internet has always been working; always clean rooms; good food.

Review collected in partnership with Best Western

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Fortville, IN, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice Hotel, helpful staff, easy check in, easy check out. Loved that we had shuttle service each evening for the conference. Had no trouble traveling to this location and no trouble exiting for return to home. Easy access. All in All, this hotel experience was very good.

Review collected in partnership with Best Western

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Sheboygan, Wisconsin, USA
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a bad place to stay if you are lucky enough to get a room away from the freeway. Otherwise it is very noisy. The room was nice size but the bathroom door just about hit the toilet, The shower handle was really hard to adjust. Our bedskirt was so wrinkled it looked like it had been rolled up. Lots... More

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. If you come again, we recommend you use the el line. It will get you into the city much quicker. The highway is a pain for drivers and for light sleepers. More

Los Angeles, United States
1 review
3 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a few times, the latest time was a slight disappointment. Hotel needs a makeover, looks like it is still stuck in the 70's. Internet was horrible, perhaps they could provide AOL dial-up service in the future, that would be thousands of times faster and more reliable than the terrible "Wi-Fi" (air quotes) they provided. Funky... More

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for writing. We strive to be more than okay. A makeover is in the works, but not fast enough for you. We do hope you'll continue to stay with us. More

Houston, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel seems ok on the outside. Non-smoking floors were not so "non-smoking", rooms was clean and all amenities were ok. Wifi worked OK (not so speedy). The not-so good side: Bartender provide us with drinks (as expected), then he asked us (in a rude and non friendly form) to pick up our glasses... Very rude. Breakfast was so-so...

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your comments. We will share your experience with the bartender. We all have bad days; you may have caught that person on such a day. We strive for the best of service and value for the price. We hope you'll give us another chance. More

Travelers are raving about these Hillside hotels

Blaine, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

First room #120 we checked into at 2:50pm only 10 mins before normal check-in time had a musty odor smell when you walked into room. Went to use the wash room before we left for the day and noticed mold all over the bathroom ceiling. Called down right away to asked to me moved they couldn't do this for use... More

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. It seems as though you didn't enjoy your stay with us. Your complaint about the first room notwithstanding, the long lines and the waiting and the lack of other rooms are symbols of our success. You may have noticed mold, but mold is not a hotel-wide issue, nor would we let it be. We do... More

Peori, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were able to get in and out of the city in about 20 minutes on weekend. Hotel could use elevators on each end but otherwise good deal for the $. Wish they offered comp. coffee in the lobby like most Best Westerns. Did have single cup maker in room.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for taking the time to write a review. You gave us some ideas for expanding our customer wish list. Eventually, we'll grant those wishes. We hope you'll visit us again soon. More

Sicklerville, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Nice breakfast Buffett but food was not always hot. Bar had Fruit Flies and poor service. Rooms were clean but need updating in bathrooms and air conditioners. The highway noise can be heard throughout the hotel.

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for your input. We hear about the outside traffic a lot, but so far we're not cleared to reroute. We always have our white noise machine running when we stay there. We hope to serve you again in the future. More

Kirbyville, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall the stay was good. The problems were with the wait time on shuttles (half an hour late at night with a 6 year old in an unfamiliar area) and response time with housekeeping. They only provide 2 towels in the king size rooms, which was odd to me considering other stays at different hotel chains. It took well over... More

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We're happy to hear that our staff was so helpful. We share your frustration re the shuttles. Traffic in that area is often "hurry up and wait." We look forward to serving you again. More

Rock Falls, Illinois, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 14, 2014

Staff members were great at check in and out. Disappointed with the room....too many lights did not work and the TV remote was broken too. Not bad...just not great. Upon checking out I needed directions. The man was helpful but direction were a bit confusing.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for your review. Too many lights not working is unacceptable. We will address that issue. We look forward to serving you again. More

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Additional Information about BEST WESTERN PLUS Chicago Hillside

Address: 4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chicago Hillside 3*
Number of rooms: 248
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Also Known As:
Best Western Plus Chicago Hillside Hotel Hillside
Best Western Hillside
Hillside Best Western

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