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All 3 Hillside hotels

BEST WESTERN PLUS Chicago Hillside

3.0 of 5 Hotel   |   4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
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Ranked #2 of 3 hotels in Hillside
A recent review
3 of 5 stars reviewed 2 days ago
VSW8463 Sicklerville, New Jersey
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164 people have reviewed this hotel

Traveler rating
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    33
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Sicklerville, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Nice breakfast Buffett but food was not always hot. Bar had Fruit Flies and poor service. Rooms were clean but need updating in bathrooms and air conditioners. The highway noise can be heard throughout the hotel.

Was this review helpful? Yes
Kirbyville, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Overall the stay was good. The problems were with the wait time on shuttles (half an hour late at night with a 6 year old in an unfamiliar area) and response time with housekeeping. They only provide 2 towels in the king size rooms, which was odd to me considering other stays at different hotel chains. It took well over... More

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We're happy to hear that our staff was so helpful. We share your frustration re the shuttles. Traffic in that area is often "hurry up and wait." We look forward to serving you again. More

Rock Falls, Illinois, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff members were great at check in and out. Disappointed with the room....too many lights did not work and the TV remote was broken too. Not bad...just not great. Upon checking out I needed directions. The man was helpful but direction were a bit confusing.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for your review. Too many lights not working is unacceptable. We will address that issue. We look forward to serving you again. More

Tucson, Arizona, United States
Top Contributor
56 reviews 56 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was for a very quick business trip and the location was convenient...one mile from where I needed to be. Had a late check in and the front desk staff was very helpful. The breakfast bar provided us a coupon for $4.00 off the price, and the food was good. Would stay here again if needed.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your very kind review. We will share your comments with the front desk staff. We look forward to you staying with us again. More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel is extremely run down. Room was musty and air conditioning unit smelled like mold. Key card entry device did not work and had to be let in room by staff member. Other hotel clientele looked like they were of a lower socio-economic level.

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We will address your concerns re key card, air quality, and air conditioning. As for your other comment, someone is always on a lower socio-economic level than we. Best Western Plus at Hillside does not ask for socio-economic level when a guest registers. To do so is discrimination. More

Travelers are raving about these Hillside hotels

Arlington, TX
Top Contributor
188 reviews 188 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel picks up from O'Hare, which can be quite convenient...only when they came to pick me up, they did so in an unmarked van. As such, I was unnecessarily waiting for them and vice versa for about 20 minutes only though we were only feet away from each other. Not the best way to start a trip, but the... More

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for taking the time to review us. The unmarked van needs to be addressed. You seemed mostly okay with your stay, but you say you probably wouldn't return. We hope you'll change your mind. More

Omaha, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Rude housekeeping staff, AC didn't work but half the time, told my son to go get extra towels down at the pool!!! Would not recommend to anyone else or return to this hotel again!!! We had set up services at the banquet hall, and there were last minute inaccuracies; the event was still nice, but the mix-up caused plenty of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

We are sorry to hear you felt stressed. Rest assured, we will address the staffing issues. We appreciate you taking the time to write a review. More

oh
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I lost my wedding ring in my room so I advised the staff and they also could not find it. Three weeks later, during a deep clean, the night stand was moved and my ring appeared. It was turned in and was mailed back to me. This easily could have not been reported and no one would know. The staff... More

Was this review helpful? Yes 1
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

We are very pleased that your wedding ring was found. The staff will be happy that you singled them out for praise. We hope you stay with us again. Keep that ring on your finger! More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In addition of my great stay in hotel I need to remark that I meet a great person on the Charlie's Restaurant Mrs. Shari Ryan an Old lady working at 10pm with a great and professional performance dedicate to "we" ( guest) at a senior age. It is not common to see a dedicate person from that age in customer... More

Was this review helpful? Yes 1
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

We're grateful for your GREAT review. Thank you very much. We will let Mrs. Ryan know that you singled her out for praise. More

Detroit, Michigan
1 review
1 of 5 stars Reviewed 4 weeks ago

The only Thing Good about this place was the bar in the lobby, staff was rude and unfriendly the rooms was over price, i've stayed in cleaner motels then this dump. the shuttle vans only take you to the airport and bus stop

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. On the same day you were unhappy, another guest was extremely pleased. We're sorry your experience was not good. We want all our guests to be happy. More

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Additional Information about BEST WESTERN PLUS Chicago Hillside

Address: 4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chicago Hillside 3*
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Also Known As:
Best Western Plus Chicago Hillside Hotel Hillside
Best Western Hillside
Hillside Best Western

29 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
248

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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