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BEST WESTERN PLUS Chicago Hillside

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4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
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BEST WESTERN PLUS Chicago Hillside
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BEST WESTERN PLUS Chicago Hillside
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257 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (89)
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    (32)
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Allegan, United States
5 of 5 stars Reviewed 4 days ago NEW

I strongly recommend this Hotel! The staff was very helpful and very friendly!! The Food in Charlie's Resturant was awesome! We got the Zoo Package! Best Value EVER!!! They even offer a shuttle to the Zoo!!!! Just perfect absolutely perfect!

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. Ah, the zoo package. The reviewer refers to the Brookfield Zoo, one of the great zoos of this country, located not far from the hotel. We are glad you had such a good time. Come see us again. More 

ASHLEY, United States
1 review
5 of 5 stars Reviewed 1 week ago

very nice place for good price. wifi was slow w my devices and I was never really able to use it. area was nice a bit tricky to find getting off highway. close to target and lots of food places. will stay here again when traveling in Chicago area. close to downtown without downtown prices.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for taking the time to write. We, of course, are delighted that we will be able to serve you again. The hotel is surrounded by such great attraction as the Brookfield Zoo (we take you there), Fitzgerald's Night Club (great beer and eclectic music), and Chicago's Loop. We're still working on the wi-fi. More 

Carbondale, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at Best Western were very helpful and welcoming. They connected our group with the complementary transit service. The staff even gave us directions for how to best navigate downtown Chicago.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for writing a review. We have shared your comments about our staff. We think our service people are the best. It would be hard to navigate The Windy City without good advice. We hope to see you again. More 

RICHMOND
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed staying once again at this hotel. I do recommend it to anyone, very nice staff. Several good stores nearby to visit. the breakfast is great and the décor inside restaurant is even better. I will stay here again and again.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We are very happy to know you will stay with us "again and again." We have passed along your remarks to our staff. It was our pleasure to serve you. More 

Detroit, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are fabulous, Restaurant is good, but convention areas are poorly maintained. The sidewalk where we load in has been closed since May, with broken concrete. This is the second time the ballroom area has had air conditioning issues, all due to a broken thermostat. On a 90 degree day in Chicago, that is unacceptable.

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for writing a review. We agree with you: broken thermostats have to be high priority. The broken concrete was also unfortunate. We have passed on your comments to management and will work to correct those problems. Thank you for being a loyal customer. More 

Arnold, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The rooms were clean, but we requested non smoking and they didn't have any available for our 3 night stay. Other then that they were nice. Beds were very comfortable. Breakfast and dinner buffets were good. Hotel staff were friendly and helpful. Would stay again IF we could get non-smoking room!

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for taking the time to write a review. That is a problem: balancing the needs of smokers and non-smokers. Be sure to check well ahead of time for availability of non-smoking rooms. We hope we see you again. More 

Semmes, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Good location off interstate, pretty central to our destinations. Very helpful and friendly staff. Good breakfast with discount coupon given by hotel to use to reduce price. Clean rooms and bathrooms. Value for the amenities provided.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Great review! We're glad you enjoyed your stay with us. We have passed on your compliment to the staff. Come see us again. More 

Peoria, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was given a smoking room, we do not smoke and I have asthma. I was told I booked a smoking room online, but my confirmation says nothing either way, and I didn't even know you could still get a smoking room. The terrible smell in the room made it hard for me to breathe, and it was over 95... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We apologize about the condition of your room. That was unacceptable. The smoking problem is ongoing. Sometimes smokers get placed in non-smoking rooms and ignore the rules. We hope you will give us another try. More 

Travelers are raving about these Hillside hotels

rapid city, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Was very clean, breakfast buffet excellent, very quiet, very well located right next to the expressway (easy on and off). Wanted to use the pool but locked for some reason and the internet was so slow I kept being kicked off

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for writing a review. You are not the first guest to complain about the wi-fi--we're working on it. We're glad you enjoyed your stay. We look forward to serving you again. More 

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A nice older establishment, clean, friendly and comfortable. Some road noise from the I-290 but otherwise quiet. Traffic in Chicago is horrendous and we needed an alternate commuting solution. Special mention goes to Eddie who provided the hotel shuttle service to the Blue Line Train station. He was outgoing and friendly, and provided us with an entertaining yet informative tips... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We're glad you enjoyed your stay. We will pass on the compliment to Eddie. Come see us again! More 

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