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All 3 Hillside hotels

BEST WESTERN PLUS Chicago Hillside

3.0 of 5 Hotel   |   4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
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Ranked #2 of 3 Hotels in Hillside
A recent review
3 of 5 stars reviewed 4 days ago
Janet S Sheboygan, Wisconsin, USA
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170 reviews from our community

Traveler rating
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    57
    35
    18
    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Sheboygan, Wisconsin, USA
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not a bad place to stay if you are lucky enough to get a room away from the freeway. Otherwise it is very noisy. The room was nice size but the bathroom door just about hit the toilet, The shower handle was really hard to adjust. Our bedskirt was so wrinkled it looked like it had been rolled up. Lots... More

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. If you come again, we recommend you use the el line. It will get you into the city much quicker. The highway is a pain for drivers and for light sleepers. More

Los Angeles, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

I've stayed at this hotel a few times, the latest time was a slight disappointment. Hotel needs a makeover, looks like it is still stuck in the 70's. Internet was horrible, perhaps they could provide AOL dial-up service in the future, that would be thousands of times faster and more reliable than the terrible "Wi-Fi" (air quotes) they provided. Funky... More

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for writing. We strive to be more than okay. A makeover is in the works, but not fast enough for you. We do hope you'll continue to stay with us. More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel seems ok on the outside. Non-smoking floors were not so "non-smoking", rooms was clean and all amenities were ok. Wifi worked OK (not so speedy). The not-so good side: Bartender provide us with drinks (as expected), then he asked us (in a rude and non friendly form) to pick up our glasses... Very rude. Breakfast was so-so...

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your comments. We will share your experience with the bartender. We all have bad days; you may have caught that person on such a day. We strive for the best of service and value for the price. We hope you'll give us another chance. More

Travelers are raving about these Hillside hotels

Blaine, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

First room #120 we checked into at 2:50pm only 10 mins before normal check-in time had a musty odor smell when you walked into room. Went to use the wash room before we left for the day and noticed mold all over the bathroom ceiling. Called down right away to asked to me moved they couldn't do this for use... More

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. It seems as though you didn't enjoy your stay with us. Your complaint about the first room notwithstanding, the long lines and the waiting and the lack of other rooms are symbols of our success. You may have noticed mold, but mold is not a hotel-wide issue, nor would we let it be. We do... More

Peori, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were able to get in and out of the city in about 20 minutes on weekend. Hotel could use elevators on each end but otherwise good deal for the $. Wish they offered comp. coffee in the lobby like most Best Westerns. Did have single cup maker in room.

Review collected in partnership with Best Western

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for taking the time to write a review. You gave us some ideas for expanding our customer wish list. Eventually, we'll grant those wishes. We hope you'll visit us again soon. More

Sicklerville, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Nice breakfast Buffett but food was not always hot. Bar had Fruit Flies and poor service. Rooms were clean but need updating in bathrooms and air conditioners. The highway noise can be heard throughout the hotel.

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for your input. We hear about the outside traffic a lot, but so far we're not cleared to reroute. We always have our white noise machine running when we stay there. We hope to serve you again in the future. More

Kirbyville, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall the stay was good. The problems were with the wait time on shuttles (half an hour late at night with a 6 year old in an unfamiliar area) and response time with housekeeping. They only provide 2 towels in the king size rooms, which was odd to me considering other stays at different hotel chains. It took well over... More

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214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We're happy to hear that our staff was so helpful. We share your frustration re the shuttles. Traffic in that area is often "hurry up and wait." We look forward to serving you again. More

Rock Falls, Illinois, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff members were great at check in and out. Disappointed with the room....too many lights did not work and the TV remote was broken too. Not bad...just not great. Upon checking out I needed directions. The man was helpful but direction were a bit confusing.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thanks for your review. Too many lights not working is unacceptable. We will address that issue. We look forward to serving you again. More

Tucson, Arizona, United States
Top Contributor
56 reviews 56 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was for a very quick business trip and the location was convenient...one mile from where I needed to be. Had a late check in and the front desk staff was very helpful. The breakfast bar provided us a coupon for $4.00 off the price, and the food was good. Would stay here again if needed.

Review collected in partnership with Best Western

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your very kind review. We will share your comments with the front desk staff. We look forward to you staying with us again. More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 10, 2014

Hotel is extremely run down. Room was musty and air conditioning unit smelled like mold. Key card entry device did not work and had to be let in room by staff member. Other hotel clientele looked like they were of a lower socio-economic level.

Was this review helpful? Yes
214gene, Manager at BEST WESTERN PLUS Chicago Hillside, responded to this review

Thank you for your review. We will address your concerns re key card, air quality, and air conditioning. As for your other comment, someone is always on a lower socio-economic level than we. Best Western Plus at Hillside does not ask for socio-economic level when a guest registers. To do so is discrimination. More

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Additional Information about BEST WESTERN PLUS Chicago Hillside

Address: 4400 Frontage Road, Hillside, IL 60162 (Formerly Chicago Hillside Hotel)
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chicago Hillside 3*
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Also Known As:
Best Western Plus Chicago Hillside Hotel Hillside
Best Western Hillside
Hillside Best Western

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