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Holiday Inn Express Hotel & Suites Chicago Airport West

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200 South Mannheim Road, Hillside, IL 60162
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Holiday Inn Express Hotel & Suites Chicago Airport West
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Holiday Inn Express Hotel & Suites Chicago Airport West
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144 reviews from our community

Traveler rating
    73
    43
    17
    5
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fishers, Indiana
Top Contributor
95 reviews 95 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall, needs a fresh, clean update. It's age shows. Good breakfast in the morning. Clean bathrooms. I would have given it a 2 for the building and decor, except the staff was extremely friendly and helpful. Not quiet. There was a school group there and they were up late, slamming doors, yelling down the hallways...had to keep the tv on... More 

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Ann Arbor, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed here while my daughter was at a college visit at nearby Dominican University. I was skeptical because I didn't know the area, and I was worried that since it advertised as "airport" that I'd be under the flight patterns of departures and landings. I was wrong on both counts! Easy on/Easy off of 290, safe area, super clean,... More 

Was this review helpful? Yes 3
Bellwood, Illinois
1 review
1 of 5 stars Reviewed February 15, 2015

Be careful of their alleged "incidentals" charges. They will take your money without so much as a call to notify you of their findings. I had a kid's birthday party there, which of course included food and as expected kids aren't necessarily the easiest to prevent from making a mess. And I agree the room was a mess! Primarily because... More 

Was this review helpful? Yes
HIChicagoWest, General Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

I am sorry to hear of the frustration regarding the additional charges to your room. As a hotel we provide sleeping room for our guest, not party rooms for kids birthdays. Damage is determined not only by broken items but also by stained linen that will need to be replaced or excessive cleaning that will cause us to take the... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2015

I stayed in this hotel for 2 nights for leisure , it was very good , it is 15 mines from the airport , got all food places u need to have in chicago , the only thing it is far from Chicago the city but it is very near to the high way. the room was big with 2... More 

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HIChicagoWest, General Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us. I am so happy you enjoyed your stay. We work hard to create a relaxing environment for all our travelers. More 

Madison, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

Stayed for 3 days and I couldn't have been happier! Hotel and rooms are clean and comfortable. Staff was friendly and went out of their way to help you with your travel needs. Definitely would recommend staying here if you are in Chicago! Great location off I-290 and not far from downtown Chicago.

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Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for taking the time to give us your feedback. We are committed to making sure each of our guest enjoys themselves and sounds like you did. Please anytime in the Chicago land area please allow us to service you again. More 

Saint Louis, Missouri
Top Contributor
86 reviews 86 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 19, 2014

This hotel gets an "EXCELLENT" for comparably priced brands and other HIE's. I stay at a lot of HIE's and this one was a step above. The OUTSTANDING: KUDOS for the nice professional staff, and the breakfast area. Clean, well stocked and VERY friendly people working here. I worked a lot through the day while sitting in the breakfast area,... More 

Was this review helpful? Yes 1
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for sparing your time in completing our survey. We take pride in making sure each of our guest feel right at home. We are committed to providing the best level of service and it sounds like we did. Thank you for staying with us and we look forward to servicing you in the future. More 

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed November 16, 2014

For the money spent, this hotel was great. The room was modern, spacious and spotlessly clean. There was a good choice at Breakfast and location wise, it was perfect, located 20 minutes from the airport and also 20 minutes from Chicago centre. If I return to Chicago again on business, I would definitely stay here again.

Was this review helpful? Yes
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for selecting our facility. We understand that you have a choice and you choose us. We strive to ensure that our guest experience is the best possible during there stay. Please when ever in Chicago, please do not hesitate to call on us. More 

Manhattan, Kansas
Senior Contributor
49 reviews 49 reviews
47 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 11, 2014

We had mixed feelings about this property. We stayed for one weekend while attending a wedding in Chicago. There were some really good things about this hotel, and some things that I can only describe as offputting. First, the good: 1. Our room was very clean. Comfortable bed, clean bathroom, plenty of towels and toiletries. 2. Our room was very... More 

Was this review helpful? Yes 6
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are extremely concerned to note your dissatisfaction. We are committed to making sure that each and ever guest feel comfortable and relaxed. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Thank you for staying with us and we look forward to servicing you in the future. More 

Ocean City, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

We checked into the Holiday Inn Express on October 22nd and were welcomed and given information to make our stay wonderful. The next morning,we were amazed at the gentleman in charge of the Breakfast Buffet. He was efficient,courteous,friendly and checked with everyone that he passed to see if they needed anything. I mentioned it to the manager and he told... More 

Was this review helpful? Yes 2
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for mentioning our great staff by name. We appreciate your business and your loyalty to our brand. Our staff works hard to ensure that our guest enjoy the comforts of home, and it sounds like you did. Please anytime in the Chicago land area please do not hesitate to stop in. More 

Grandville, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2014

Very nice hotel, clean, comfortable room, and spacious breakfast area. Front desk was efficient and helpful. I was on the fourth floor, elevator is spacious, room was very comfortable, the noise level is average, I was able to sleep very well. The breakfast area is spacious. We had a meeting during the morning with my team (5), and it was... More 

Was this review helpful? Yes 2
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for selecting our facility to hold your meeting. We appreciate your busy and welcome you in the future. We strive to make sure our guest feel right at home and it sounds like you did. Please anytime you need anything do not hesitate to call on us. More 

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