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Holiday Inn Express Hotel & Suites Chicago Airport West

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200 South Mannheim Road, Hillside, IL 60162
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Holiday Inn Express Hotel & Suites Chicago Airport West
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Holiday Inn Express Hotel & Suites Chicago Airport West
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148 reviews from our community

Traveler rating
    74
    44
    18
    5
    7
See reviews for
41
21
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42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Metro Minneapolis-Saint Paul, Minnesota
1 review
1 of 5 stars Reviewed 1 week ago

To call this an O'Hare airport hotel is a significant misrepresentations. The hotel is located in suburban Hillside, Illinois ... 10 plus miles from O'Hare. Upon arrival at O'Hare, we were told the the shuttle would be there to pick us up in about an hour (!!!!) so we took a taxi. The taxi ride cost us $45 before the... More 

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HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We apologize the location of our hotel is not what you expected. Due to the expansion of O'Hare Airport, many of the neighboring towns cater to the airport. We are located in the Hillside Town Center, which also has other shops and restaurants. We hope you did enjoy your stay at the hotel. More 

Maitland, Florida
Top Contributor
116 reviews 116 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good option if you just need a place to sleep. It's an average property with great service. Don't expect any bells or whistles though. The driver to the airport was awesome I wish I remembered her name.

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HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us. We hope to see you again if you need a hotel in our area. More 

Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for one night. The first room we were given smelled like someone smoked in it. Jeanette at the front desk was very helpful on getting us a new room. This is a true sign of good customer service. Shame on the smoker that couldn't walk outside. The hotel is located conveniently next to the highway. This made it... More 

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HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We apologize for the smoking issue. We are happy our staff was quick to fix this for you. We are happy you enjoyed the rest of your stay and hope to see you again soon. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

First of all, this place is conveniently located near OHare and you can leave your car there for the week. They will shuttle you to and pick you up from the airport. (You have to pay the parking fee but it's still way cheaper and more convenient than airport parking). Second, they are sooo nice here. I called to schedule... More 

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HIChicagoWest, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you so much for your kind words. I am happy to hear that John was able to assist when you really needed the help. I also wanted to say thank you for staying at hotel and for giving us such a great review. Have your self a pleasant one. More 

Fishers, Indiana
Top Contributor
98 reviews 98 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Overall, needs a fresh, clean update. It's age shows. Good breakfast in the morning. Clean bathrooms. I would have given it a 2 for the building and decor, except the staff was extremely friendly and helpful. Not quiet. There was a school group there and they were up late, slamming doors, yelling down the hallways...had to keep the tv on... More 

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HIChicagoWest, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for your feed back. We are working on keeping our hotel up to date. As for the school group, it was just a one time stay. Our hotel is always quiet for the most part. Thanks again for choosing us. More 

Ann Arbor, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 22, 2015

I stayed here while my daughter was at a college visit at nearby Dominican University. I was skeptical because I didn't know the area, and I was worried that since it advertised as "airport" that I'd be under the flight patterns of departures and landings. I was wrong on both counts! Easy on/Easy off of 290, safe area, super clean,... More 

Was this review helpful? Yes 3
Bellwood, Illinois
1 review
1 of 5 stars Reviewed February 15, 2015

Be careful of their alleged "incidentals" charges. They will take your money without so much as a call to notify you of their findings. I had a kid's birthday party there, which of course included food and as expected kids aren't necessarily the easiest to prevent from making a mess. And I agree the room was a mess! Primarily because... More 

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HIChicagoWest, General Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

I am sorry to hear of the frustration regarding the additional charges to your room. As a hotel we provide sleeping room for our guest, not party rooms for kids birthdays. Damage is determined not only by broken items but also by stained linen that will need to be replaced or excessive cleaning that will cause us to take the... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015

I stayed in this hotel for 2 nights for leisure , it was very good , it is 15 mines from the airport , got all food places u need to have in chicago , the only thing it is far from Chicago the city but it is very near to the high way. the room was big with 2... More 

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HIChicagoWest, General Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us. I am so happy you enjoyed your stay. We work hard to create a relaxing environment for all our travelers. More 

Madison, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

Stayed for 3 days and I couldn't have been happier! Hotel and rooms are clean and comfortable. Staff was friendly and went out of their way to help you with your travel needs. Definitely would recommend staying here if you are in Chicago! Great location off I-290 and not far from downtown Chicago.

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Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for taking the time to give us your feedback. We are committed to making sure each of our guest enjoys themselves and sounds like you did. Please anytime in the Chicago land area please allow us to service you again. More 

Saint Louis, Missouri
Top Contributor
86 reviews 86 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 19, 2014

This hotel gets an "EXCELLENT" for comparably priced brands and other HIE's. I stay at a lot of HIE's and this one was a step above. The OUTSTANDING: KUDOS for the nice professional staff, and the breakfast area. Clean, well stocked and VERY friendly people working here. I worked a lot through the day while sitting in the breakfast area,... More 

Was this review helpful? Yes 1
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for sparing your time in completing our survey. We take pride in making sure each of our guest feel right at home. We are committed to providing the best level of service and it sounds like we did. Thank you for staying with us and we look forward to servicing you in the future. More 

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