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Holiday Inn Express Hotel & Suites Chicago Airport West

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200 South Mannheim Road, Hillside, IL 60162
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Holiday Inn Express Hotel & Suites Chicago Airport West
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158 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grove City, Ohio
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at this hotel at least seven times in the last four years while visiting family in Chicago and have never been disappointed. The staff is always very pleasant and our room always very clean and comfortable. Their breakfast has a nice variety and is very good. We will continue to stay at this hotel in the future... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

I am so thankful that you have chosen to continue and stay at our hotel these past few years. As always, your feed back and your loyalty means so much to us. We look forward to seeing you in many more years to come. We at the HIE, wish you an your family a Happy 4th of July this year.... More 

Cleveland, Ohio
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for a couple of days during the week.. Hotel was clean and has all amenities (hair dryer, iron, etc). Staff was friendly, CTA train station nearby at forest city transit center. Took the train to the city each day. Great hotel for low key no frills Chicago stay!

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are glad you enjoyed staying at our hotel and everything we had to offer. Thank you so much for your feed back. We hope to see you again? Take care and enjoy the rest of the summer. More 

Dayton, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Our family stayed here for 4 nights and we were very pleased! The staff was very friendly and helpful! We traveled into Chicago every day for our vacation and the hotel shuttle was very helpful because it took us to as well as picked us up from the CTA subway each day! Shuttle was easy to schedule. Free breakfast offered... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are happy that you and your family had a great time during your vacation. Allowing us to help within that time frame, means so much to us. Thank you for giving us the opportunity to serve your needs. I also want to thank you for your comments. It is good to know that our team is doing their best... More 

Bryan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Decent place but should be for the high price , but things like wireless not reaching the rooms or even the breakfast place will annoy you. Close to airport and not far from downtown. That's all I got. It's s hotel so not too many things to say to get this done.

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying at our hotel. We always make the effort to keep our guests as happy as we can. Guest satisfaction is our number 1 goal. We hope you give us another chance in the future, to make that stay better than previous one. Thank you for your feed back. More 

North Canton, Ohio
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife booked a room with two queen beds for a two night stay through HIE's website.The location was further from downtown than we wanted but we chose this since parking was free and it was located off I-290. The hotel's website said there is shuttle service to O'Hare and also to the blue line of the "L" into Chicago.... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying at our hotel. I am so sorry that the sofa bed wasn't what you expected to be. We are making changes, so that any one else staying with us has a greater experience. We appreciate you taking the time to let us know what needs improvement. We will continue to make the changes necessary, so that... More 

iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Remember that stacys resturant is closed on sunday. do not go to tgif fridays in lombard ill worst place ever. shuttle was late . room was small. great breakfast! listen close front desk hard to understand

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us and for your feed back. I am sorry that our shuttle was late picking you up. I don't know how we failed to be there on time but rest assured, we will be more careful reserving the shuttle, so that what happened to you, will not happen to anyone else. We are also going... More 

Minnesota
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel because it seemed like all of Chicago was booked for the night we were visiting. The hotel was in very good condition, very clean and furnishings were up to date. The staff was very helpful, especially since we needed the shuttle service a lot. So, the drawback of this hotel is that it's not really... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you so much for giving us a chance by staying at our hotel. I am glad that our team was able to make your stay memorable. Making our guests feel welcomed and enjoy their stay, is our number one goal. We hope you visit us again some day? Again, thank you for feed back and we wish you and... More 

Marion, Arkansas
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

OMG! this has to be one of the nasty's Holiday Inn Express that I have ever been to. Hair in the bathtub, hair in bed sheets, stains on the furniture. And the suites only have 1 Television! Breakfast was horrible, and no evening Manager Reception! Will not stay here again!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear nitah1, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that some of our amenities fell below your standards. I would love to regain your faith in our hotel and and would welcome the opportunity to discuss your... More 

Milwaukee, Wisconsin
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 19, 2015

I do not usually stay at Holiday Inn's but all the other hotels were too expensive. It's a good price for the area. The check-in was chaotic because there was some sort of event going on. Being next to a major road way, it's a little noisy but it's barely noticeable if you keep the air/heat on. The curtains were... More 

Was this review helpful? Yes
HIChicagoWest, Guest Service Agent at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are glad we've exceeded what you expected from our hotel. Thank you for your feed back and for letting us know on what areas to improve with. We hope this is not the only time we get the pleasure to have you in our hotel? More 

Level Contributor
3 reviews
5 of 5 stars Reviewed May 4, 2015 via mobile

Based on tripadvisor, as wellicht as many points collect staying in another Holiday Inn express, I was expecting to get a room vloer at the vending machines or elevator. It was a great surprise that it was the last room on the 5th floor, nice and quiet. Even the request to check out later than 11 o'clock was granted. Everybody... More 

Was this review helpful? Yes
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