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All 3 Hillside hotels

Holiday Inn Express Hotel & Suites Chicago Airport West

2.5 of 5 Hotel   |   200 South Mannheim Road, Hillside, IL 60162
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Ranked #1 of 3 Hotels in Hillside
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Matt K Lakewood, Ohio
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128 reviews from our community

Traveler rating
    63
    39
    16
    5
    5
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39
18
12
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Lakewood, Ohio
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Typical cheapie construction; expect to hear sounds from other rooms. (Particularly since the bathroom doors fit so badly that it's necessary to pound on them to get them closed.) Most staff were nice, with one exception, but service was repeatedly lacking. Either they're stretched too thin or else poorly managed. The free shuttle to the CTA station is nice, but... More

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Pontiac, Michigan, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

All I have to say is the complete hotel staff was excellent. From the front desk clerk, who very extremely helpful to me and my family and very professional and the same can be said about the kitchen staff. When plan on visiting chicago again I will be making this my hotel to stay in.

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Chicago
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights. The staff was great, rooms clean, great amenities and a comfortable bed. I wasn't too pleased that I could not connect to the internet the first night after spending 25 minutes on the phone with the technical support person. However, it was fixed for the second night's stay. The ice machine was broken, so... More

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Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went for a music festival and it was really easy to get to the metro via the shuttle. When we got to the hotel our room was ready right away before check in. Then we were able to get right on a shuttle for the metro station. When we got back from the festival we called and the shuttle... More

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Central Illinois
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed here a couple of nights ago and were a little disappointed at check-in. We were there at 3 for check-in and were told that our room was not ready and that it would be another hour till we could check in. To save time we went down the street to Giordano's Pizza(which we asked directions to and the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear Julie B, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use... More

Trophy Club, Texas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 7, 2014

Have stayed several times at this hotel. Every time there are ups and downs: The rooms are nice and clean - even though the shower is very dated. Try to get a room with an odd number - even numbers face the busy Mannheim road. Personnel is for the most time very friendly, shuttle service good. The bad experiences: 2... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear Tujell1, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had with our amenities. We have taken note and wish to thank you... More

San Diego
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

Was hung out to dry by the shuttle, who gave us the ride to terminal which takes you downtown Chicago, then said just to call when ready to be picked up. No real info given on shuttle policy. No one to meet us at the Blue line terminal when we got back, not the safest place to be when you... More

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Florence, Alabama
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Great location, near mall, good restaurants and public transportation. Free breakfast offers a variety of options: not just sweet rolls and coffee. Staff was courteous and more helpful than local police and AAA after my vehicle was towed from Forest Park Rail Station.(Note to other drivers: read the faint grey print on back of paid receipt -you must leave ticket... More

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Norwich, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was an unplanned stay courtesy of a cancelled flight. When I called to see if they had rooms the process was a great experience and very easy. Booking was done quickly. The only thing I will say is that it can be incredibly confusing as there are a number of Holiday Inn hotels at the airport and it was... More

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Northern Ontario
Top Contributor
72 reviews 72 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 17, 2014

This hotel has a great location . Several eateries close by , clean hotel , large room . There is a pool and hot tub indoors . Breakfast is good, and free, offers a pretty good selection of foods . The rooms on the south end have some noise from trains , but that is not frequent. The east side... More

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Additional Information about Holiday Inn Express Hotel & Suites Chicago Airport West

Address: 200 South Mannheim Road, Hillside, IL 60162
Phone Number:
Location: United States > Illinois > Hillside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago Airport West 2.5*
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Holiday Inn Express Hotel And Suites Chicago Airport West

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