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Holiday Inn Express Hotel & Suites Chicago Airport West

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200 South Mannheim Road, Hillside, IL 60162
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Holiday Inn Express Hotel & Suites Chicago Airport West
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We were recently driving from Denver to Toronto and decided to stop for the night in Chicago and do a bit of sightseeing in downtown the following day. It was July 02 and most downtown hotels were full and pricey as one would expect close to the July 04 holiday. We booked one night and were not sure what to... More 

Was this review helpful? Yes
San Diego, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed here several times a year for the past 5 or so years while visiting my mom at a nursing facility in nearby Oak Park. This hotel is by far nicer and more convenient as far as amenities than the few small Oak Park hotels, including having nearby stores like Target to get stuff I may need for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear Jan S, Thank you very much for your continued patronage and loyalty for our hotel over the years. Please accept our sincere apology for the inconvenience you encountered with the cleanliness of our rooms. Yes you are correct, wear and tear will always get the best of any hotel and ours is not an exclusion. Rest assured that your... More 

Grove City, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2015

We have stayed at this hotel at least seven times in the last four years while visiting family in Chicago and have never been disappointed. The staff is always very pleasant and our room always very clean and comfortable. Their breakfast has a nice variety and is very good. We will continue to stay at this hotel in the future... More 

Was this review helpful? Yes 2
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

I am so thankful that you have chosen to continue and stay at our hotel these past few years. As always, your feed back and your loyalty means so much to us. We look forward to seeing you in many more years to come. We at the HIE, wish you an your family a Happy 4th of July this year.... More 

Cleveland, Ohio
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 26, 2015

Stayed here for a couple of days during the week.. Hotel was clean and has all amenities (hair dryer, iron, etc). Staff was friendly, CTA train station nearby at forest city transit center. Took the train to the city each day. Great hotel for low key no frills Chicago stay!

Was this review helpful? Yes 1
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are glad you enjoyed staying at our hotel and everything we had to offer. Thank you so much for your feed back. We hope to see you again? Take care and enjoy the rest of the summer. More 

Dayton, Ohio
Level Contributor
7 reviews
5 of 5 stars Reviewed June 24, 2015

Our family stayed here for 4 nights and we were very pleased! The staff was very friendly and helpful! We traveled into Chicago every day for our vacation and the hotel shuttle was very helpful because it took us to as well as picked us up from the CTA subway each day! Shuttle was easy to schedule. Free breakfast offered... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are happy that you and your family had a great time during your vacation. Allowing us to help within that time frame, means so much to us. Thank you for giving us the opportunity to serve your needs. I also want to thank you for your comments. It is good to know that our team is doing their best... More 

Bryan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 23, 2015

Decent place but should be for the high price , but things like wireless not reaching the rooms or even the breakfast place will annoy you. Close to airport and not far from downtown. That's all I got. It's s hotel so not too many things to say to get this done.

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying at our hotel. We always make the effort to keep our guests as happy as we can. Guest satisfaction is our number 1 goal. We hope you give us another chance in the future, to make that stay better than previous one. Thank you for your feed back. More 

North Canton, Ohio
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 22, 2015

My wife booked a room with two queen beds for a two night stay through HIE's website.The location was further from downtown than we wanted but we chose this since parking was free and it was located off I-290. The hotel's website said there is shuttle service to O'Hare and also to the blue line of the "L" into Chicago.... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying at our hotel. I am so sorry that the sofa bed wasn't what you expected to be. We are making changes, so that any one else staying with us has a greater experience. We appreciate you taking the time to let us know what needs improvement. We will continue to make the changes necessary, so that... More 

iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2015

Remember that stacys resturant is closed on sunday. do not go to tgif fridays in lombard ill worst place ever. shuttle was late . room was small. great breakfast! listen close front desk hard to understand

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for staying with us and for your feed back. I am sorry that our shuttle was late picking you up. I don't know how we failed to be there on time but rest assured, we will be more careful reserving the shuttle, so that what happened to you, will not happen to anyone else. We are also going... More 

Minnesota
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 8, 2015

We stayed at this hotel because it seemed like all of Chicago was booked for the night we were visiting. The hotel was in very good condition, very clean and furnishings were up to date. The staff was very helpful, especially since we needed the shuttle service a lot. So, the drawback of this hotel is that it's not really... More 

Was this review helpful? Yes
HIChicagoWest, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you so much for giving us a chance by staying at our hotel. I am glad that our team was able to make your stay memorable. Making our guests feel welcomed and enjoy their stay, is our number one goal. We hope you visit us again some day? Again, thank you for feed back and we wish you and... More 

Marion, Arkansas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed June 1, 2015

OMG! this has to be one of the nasty's Holiday Inn Express that I have ever been to. Hair in the bathtub, hair in bed sheets, stains on the furniture. And the suites only have 1 Television! Breakfast was horrible, and no evening Manager Reception! Will not stay here again!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear nitah1, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that some of our amenities fell below your standards. I would love to regain your faith in our hotel and and would welcome the opportunity to discuss your... More 

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