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All 3 Hillside hotels

Holiday Inn Express Hotel & Suites Chicago Airport West

2.5 of 5 Hotel   |   200 South Mannheim Road, Hillside, IL 60162
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79%
Ranked #1 of 3 hotels in Hillside
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 19, 2014
Mary W Jackson, Michigan
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112 people have reviewed this hotel

Traveler rating
    55
    34
    13
    5
    5
See reviews for
33
17
12
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Jackson, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2014

I would like to appreciate the staff at the Holiday Inn Express/Chicago West O'Hare facility. I will be staying at this hotel for 5 months for my company. I have witnessed professionalism by the staff here. I would like to put emphasis on "Q", who serves without delay her customers. Erik is outstanding on keeping up with the food area,... More

Was this review helpful? Yes 2
Gurgaon
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 4, 2014

We stayed here as a large family and chose this as Chicago downtown was turning out to be too much during peak holiday season..Though there wasn't much that we expect, the property did feel a little run down and the staff a little cold. Brrakfast was good but nothing great and it was a mad house in the morning like... More

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Chicago, Illinois
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 15, 2014 via mobile

I stayed at the holiday inn Hillside for one night, upon checking in they had issues with the credit card machine, and it was an inexperienced rep working, in which the check in process took longer than normal. I prepaid online for one price but when checking in they had uncharged the prices by over $20 per room..getting ready to... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear roxanne1981, Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.... More

Poplar Grove, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

I thoroughly enjoyed my two day stay at this hotel. It was the perfect location and have many stores and restaurants nearby (some in the same parking lot). The room was very clean. The bed was very comfortable. I have absolutely no complaints. But the best thing about this hotel is the breakfast. I see another satisfied customer call it... More

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Madison, Wisconsin
Contributor
19 reviews 19 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed November 29, 2013

My feelings on this hotel are REALLY mixed. Overall, the facility was very nice, conveniently located, and reasonably comfortable. However, I did have some concerns about unsavory individuals "hanging around", the odor of marijuana in one of the elevators, and an incident with an item missing from my room. When I expressed my concerns to the staff, the response I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Dear mommy2tendai, Thank you for taking the time to provide feedback on your stay. It is unfortunate the service prevented you from fully enjoying your time at the hotel. We were truly pleased to see such high scores for Cleanliness, Rooms, and Sleep Quality. We were also pleased to see you have spoken to Guest Relations regarding your experience. We... More

Brooklyn, New York, United States
1 review
5 of 5 stars Reviewed October 14, 2013

My boyfriend and I stayed at this hotel for a wedding in Oak Park, IL. We were only there for a weekend but I have very few complaints about the hotel. We couldn't beat the price and the rooms were clean and the beds were comfortable. It has one of the better continental breakfasts that I have had. What gets... More

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Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Glad to hear that you and your boyfriend enjoyed your stay at our facilty. We are located in a great shopping area and great restaurants are only fifteen minutes away. As you mentioned you have to be informed that there are two Holiday Inns on Mannheim. Once you have that information and have scheduled your pick up we will be... More

Green Valley
Top Contributor
56 reviews 56 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 12, 2013

There aren't too many good hotel options for this area of the western suburbs, but this is a excellent one. Miss Q at the front desk provides great service with a smile. The place is clean, has a decent breakfast buffet and has a great shuttle to O'Hare Field. From the hotel to the airport was a quick 20-25 minute... More

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Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

You are correct we have a great staff! Our service is first class and if there isnothing we will not do for you. Our shuttle as you mentioned is a bonus(just remember to setup a pick up from the airport or anywhere within 5 miles of our hotel. We do not pick up unless we have a scheduled pick up.... More

Holland, OH
Top Contributor
72 reviews 72 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 2, 2013

From start to finish ... great experience ... * booked online * clean, comfortable king room - nicely appointed * easy check in process with friendly front desk assistance * quiet surroundings * indoor pool * healthy breakfast options * quick check out Five stars All Around!

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Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are happy that you had a great experience. Here at the Holiday Inn Express in Hillside, Illinois we make sure that we treat our guest like family. Anytime in Chicago please do not hesitate to call on us for you stay! More

Hartselle, Alabama
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 22, 2013

Stayed Aug10-15 2013 and it was great. The main desk helped you with anything and the shuttle was a life saver. Would stay here everytime. The room was big and very clean and the popcorn was a exra every night.

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Carlos M, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Thank you for this wonderful review and taking the time to let us know how your visit with us was a success! Our shuttle service is one of our best complimentary amenities and we are glad we were able to accommodate you. Hope you see you in the near future. Front Desk Manager Sharon Tharpe More

Decatur, Illinois
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 22, 2013

We stayed at this hotel for two nights. We were so impressed by the courteous staff and the cleanliness of the hotel and room. We arrived way ahead of check-in time, but the lovely Miss Q had our room available within 30 minutes of our call. We were blown away how quickly we checked in. They also have a shuttle... More

Was this review helpful? Yes
Carlos M, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are so pleased you and your family had a wonderful stay with us. We strive to do our possible best to provide a pleasant and wonderful experience to all guests while staying with us. Glad you took advantage our complimentary shuttle service which runs from 5am to 12 midnight. Thank you for mentioning Miss Q by name, she is... More

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Additional Information about Holiday Inn Express Hotel & Suites Chicago Airport West

Also Known As:
Holiday Inn Express Hotel And Suites Chicago Airport West
Address: 200 South Mannheim Road, Hillside, IL 60162
Phone Number:
Location: United States > Illinois > Hillside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Hillside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago Airport West 2.5*
Official Description (provided by the hotel):
Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system. ... more   less 
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