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Courtyard Chicago Highland Park/Northbrook

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1505 Lake Cook Road, Highland Park, IL 60035
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Courtyard Chicago Highland Park/Northbrook
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Courtyard Chicago Highland Park/Northbrook
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56 Reviews from our TripAdvisor Community

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Traveler rating
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    18
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marshalltown, Iowa
Level Contributor
111 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here mainly because of the Ravinia Music Festival. The hotel has a very well organized shuttle service to and from the concert. NOTE: You must sign up for a time slot and they are limited, so make sure you get your name in early. Also, they arrange to pick you up a couple of blocks from Ravinia after... More 

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Eden Prairie, Minnesota
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean rooms and nice staff! There are some restaurants nearby. Try the salad bar at Anton's located just a few blocks from the hotel. They also carry freshly squeezed juices. The hotel is close to the botanic gardens and there are some good running/walking trails within the gardens to explore.

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Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for your kind words regarding your entire experience! We truly love hearing feedback and being able to learn from guests on how to exceed even more. We appreciate that you recognized the entire team efforts as well. We love our location being close to local great spots such as Anton's and the beautiful Chicago Botanic Gardens!... More 

Louisville, Kentucky
5 of 5 stars Reviewed 4 weeks ago

This was our first time in the Chicago area so we had a lot of questions. Abi made us feel very comfortable by giving us a run down of the city, offered their free shuttle to the train staton, and went over the train schedule. She even upgraded our room which made us so comfortable we stayed 3 extra nights!... More 

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Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for your raving review! We are delighted to hear that you had a wonderful time staying with us an even extending your stay. It is great to see that you enjoyed all of the amenities along with our stellar staff. It truly means a lot to hear your feedback. Thank you so much for the kind... More 

Michigan, USA
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Have had less than stellar stays at this hotel but the past 2 have been outstanding. Stephanie in events, Jonathan at Front Desk and Stephanie the manager go above and beyond. The entire staff is great - I just don't have their names but I hope somehow they are acknowledged.

Was this review helpful? Yes
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

We truly appreciate your review! Here at the Courtyard Highland Park/ Northbrook, we hope you enjoy your stay and if there is anything that we can do to enhance your next stay, please let us know. We take great pride in our service and appreciate that you recognized our dedicated staff. I know that you made John at Front Desk... More 

Curacao
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 6, 2015 via mobile

I would recommend this hotel to our customer. Friendly staff, had one little issue with the room as we got near the highway which you couldnt sleep. Bit the front desk staff took action and make a change of the room the same time as requested. Nearby some store and a mall so its very convient

Was this review helpful? Yes
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for your kind words on our entire Hotel Team! They take great pride in keeping the hotel clean and in excellent condition for every guest to enjoy their stay. I am delighted that the team was able to assist in offering a quieter room location to enjoy the stay. We appreciate that you recognized the entire... More 

Paramus, New Jersey
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 26, 2015

We had a lovely weekend in the Chicago area. This hotel is about 25-35 minutes without traffic from downtown Chicago. It is however less than five minutes away from the Chicago Botanical Gardens, which are breathtaking. The hotel is clean, the staff very pleasant and helpful. There is a Starbucks where you can get breakfast and sandwiches, but no restaurant... More 

Was this review helpful? Yes 1
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for your fantastic review of your visit at the Courtyard Highland Park/ Northbrook. We are thrilled you enjoyed our location, clean rooms and hospitality from the heart! Our Bistro has great seasonal items on the menu for both breakfast and dinner with a fabulous bar. We thank you for taking the time to share your great... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

Very nice hotel, and staff. Pretty courtyard away from the traffic and bustle, nice pool, and very nice small restauran/cafe in the lobby. Stayed with family in a two room suite with a connecting room, which was perfect for us.

Was this review helpful? Yes
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for such a great review! Truly appreciate that you recognized are hardworking staff and happy that we made the mark with you on your recent stay! The entire team at the Courtyard Highland Park/ Northbrook looks forward to hosting you if your travel brings you back to the North Shore Area. All the best, Stephanie Portrey... More 

Ohio
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 19, 2015

We like Marriott hotels. They are usually well located, well staffed, clean, and comfortable. This one does not live up to standard. The rooms need refurbished, although they are clean. The front desk doesn't seem to have it all together. We were in Chicago for a wedding and about 20 of us were guests at the hotel. A shuttle was... More 

Was this review helpful? Yes 2
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for reaching out to express your concern regarding your recent stay with us. First, I appreciate that you have voiced your concerns as this is a great time to address the incident to only improve our guest experience during an entire stay. The items you referenced are not the norm of our hotel. The associates do... More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 18, 2015

Stayed here one night. Front desk clerk was very unsure with the hotels computer. Asked for a courtyard view and he seemed to try but could not accommodate a simple request. Also asked for extra towels and they never brought them. Rooms are very small. Still seems like a '80s hotel even with the remolding.

Was this review helpful? Yes
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

I appreciate that you have voiced your concerns during your stay as we only want to make sure that we can learn and continue to develop our team. Next time that you are in the North Shore Area, please let me know as I would be delighted to host you again. Our hotel recently went through a multi-million dollar renovation... More 

Burlington, Vermont
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

We were here for a graduation and had to make several changes to our reservation. Staff was very helpful. Rooms were clean. Poll was very nice. It was great to be able to open the doors to the balcony. Only downside was quite a bit of noise from the highway even though we had an inside room.

Was this review helpful? Yes
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much! We hope the graduation trip was very memorable and you enjoyed your time with your graduate. Wow, what a fantastic raving review of the hotel! We truly appreciate your kind words as we strive to deliver the absolute best for each guest stay. Thank you for taking the time to recognize our associates for their hard... More 

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