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All 1 Hanover Park hotels

Extended Stay America - Chicago - Hanover Park

2.0 of 5 Hotel   |   1075 Lake St., Hanover Park, IL 60103
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Extended Stay America - Chicago - Hanover Park
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Ranked #1 of 1 hotels in Hanover Park
A recent review
5 of 5 stars Reviewed September 20, 2013
Trishia M Oakland, California
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6 people have reviewed this hotel

Traveler rating
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    1
    0
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Oakland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2013

Had an exceptional experience at this hotel. The price was great, was the best we could find in the area. The front desk agents went above & beyond on more than one occasion. Most importantly the cleanliness gets 5 stars! Bit of a drive from all the action but well worth it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hanover Park, responded to this review

Trishia - The team and I appreciate your wonderful remarks. Thank you for your comments regarding the friendliness of our staff, the price of your room and the cleanliness of our hotel. The staff and I would love to provide you with another comfortable stay in the future. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

This extended stay is one of the best i've been at, the staff is friendly and tend to attempt to meet all of my needs. This is a great place to stay for extended reasons. Grocery, restaurants and Metra close by. Will continue to stay at this hotel. They have made my dogs stay happy too, with an area behind... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Hanover Park, responded to this review

Steve - Than you for your positive review. I am very glad that you enjoyed our hotel's location, our friendly staff and our pet-friendly policies. As well, I am pleased that you will continue to stay at our property. We truly look forward to having you visit again in the future! More

Largo, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

I can not say enough good things about my week here! The staff and Cheryl Studer the manager made me feel like family...I have since been in touch with Cheryl for info on the bed...I have never in my life slept as good as I did on their bed...being a paraplegic I found them all to be helpful and courteous..SO... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed July 23, 2013 via mobile

As a regular patron I want to inform you that I was not satisfied the way your personnel named Russel serves the customer. Just because I complained about your erratic rates he just told me "if you're not satisfied you can find another hotel so you can compare it". It's only a matter of proper and polite way of explaining... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Hanover Park, responded to this review

Tony - Thank you for taking the time to write a review about your stay at our hotel. I am sorry to hear that one of our staff members did not attend to your needs in a professional manner. I will speaking with the individual to ensure this type of issue is not repeated. As well, I will be sure... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2012 via mobile

Stayed here early December and found the rooms we were given very clean and tidy. I am happy that extended stay didn't disappoint me because this time I had parents in another room and they were happy as well. Everything seems renovated. Yes hallways have a lil smell but since I am not sleeping in the hallway it doesn't matter.

Was this review helpful? Yes 1
HM-ESA, General Manager at Extended Stay America - Chicago - Hanover Park, responded to this review

Thank you for your great review of our property. I'm glad that you had a pleasant stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 13, 2012 via mobile

I booked this hotel to be closer for medical treatment I was receiving. When I booked it seemed too good to be true to get such a great rate for a room including a kitchenette. The front desk staff was very nice and I did not encounter any problems until I left the lobby to go to the third floor.... More

Was this review helpful? Yes 1
HM-ESA, General Manager at Extended Stay America - Chicago - Hanover Park, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you were not pleased with your room. Please accept my apology. To prevent this from happening again, my team is reviewing details of your review for opportunities for improvement. I am grateful for the feedback you provided so we are able to... More

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Additional Information about Extended Stay America - Chicago - Hanover Park

Also Known As:
Extended Stay Hanover Park
Hanover Park Extended Stay
Extended Stay America - Chicago - Hanover Park IL, North America
Address: 1075 Lake St., Hanover Park, IL 60103
Phone Number:
Location: United States > Illinois > Hanover Park
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Hanover Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Hanover Park 2*
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