I recently stayed at this hotel (room 127) for two nights. The first day the maid never cleaned the room even though I mentioned it to the front desk and was assured someone would come by. The second night I woke up at 3:30A.M. to find BED BUGS crawling on me. The front desk staff and manager acted as if...
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Dear Madam,
I understand your concerns and I apologize for the inconvenience. I did speak with my AGM and he has had the pest company inspect thoroughly for the same. We always intend to make all our guest stays above and beyond satisfactory. Please do write to us personally during your next visit and we can accomodate you at our...
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Stayed at this property for my daughters Navy graduation and was very impressed with how spacious and well equipped the rooms were. The one negitive is the coffee they serve with breakfast. AAAAGGHHHHH !!!!!! It is closer to tea than coffee. The saving grace is that there is a Dunkin Donuts in front of the hotel to get your coffee...
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Dear Sir/Madam,
I apologize for the coffee not being appropriate. I am certain we can take some recommendations in regards to what flavor or blend you prefer. I would also encourage you to email us with regards to specifying what exactly was wrong with the coffee during breakfast. We at the Country Inn and Suites do consider all of our...
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Went to gurnee for sons graduation and it was very convinient. It was clean and staff was nice.
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Dear Sir/Madam,
I really thank you for choosing us as your hotel. I hope you had a grea time with the graduation and congratulations. Please do give us an oppurtunity in the future to service you better.
Sincerely,
Jeshal Sheth
Director of Sales and marketing
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We booked a room with this hotel on priceline. Priceline only promises a room for 2 people, but suggests calling the hotel to request a different room. We use priceline quite frequently as we have relatives in the Chicago area. When I called to ask if we could request a different room type ( 2 beds instead of 1) the...
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Dear Madam,
I apologize for the inconvenience at the hotel and also the miscommunication with our Regional Manager. Typically our Regional Manager is very hospitable, however I will speak with him regarding the same and during your next visit we can assure you a upgrad to a larger room. Since our room with two beds and sleeper sofas are priced...
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I was surprised the place was very clean and quiet. There was a nice continental breakfast downstairs where we were able to make our own heart-shaped waffles :). Staff was friendly. Room was incredibly clean. Beds were comfortable. There is also and indoor swimming pool & hot tub located on the lobby level.
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Dear Sir/Madam,
I hope you enjoyed your stay with us and the time at Sic Flags. We encourage you to come visit us and stay with us during your next visit.
Sincerely,
Jeshal Sheth
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We stayed here because it was close to the Chain of Lakes State Park, it is also located convieniently right across the street from 6 Flags over Great America. The room was average sized, comfortable, clean with and outstanding free hot breakfast (the woman who kept everything stocked was extremely friendly). Newly remodeled but had some issues with the details......
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Dear Sir/Madam,
I hope you enjoyed your stay with us and I must thank you for pointing out all the details in the room. We will forward the same to our maintenance department and assure your next visit will be even more satisfactory.
Sincerely,
Jeshal Sheth
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I booked a reservation through this hotel's own website five weeks before my stay. Three weeks later I received an email from a staff member there - " I am sorry to inform you that we will not be able to accommodate you for your stay on October 8th of 2011. Our hotel is scheduled for renovations to give our...
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Dear Sir,
I apologize for your experience. I would like you to reach me directly at the property so as I can better understand all the details and resolve this issue right away.
Sincerely,
Jeshal Sheth
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My mom and I stayed in mid-August. The location is great if you want to go to the Gurnee Mills Outlet or to Six Flags.
The staff was very helpful and friendly.
The room was good.
Overall, it was a good stay and I would stay again and recommend it to others.
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Dear Sir/Madam,
I appreciate you taking time to write this review and I hope you give us the oppurtunity to serve you better during your next visit.
Sincerely,
Jeshal Sheth
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I took my teenage son to Great America and Gurnee Mills for back to school shopping on an overnight stay from St. Louis. We arrived a little after noon (following a six hour drive from St. Louis) and our room was ready for us. We went to the room and it smelled profusely like smoke. I went back down to...
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Dear Sir/Madam,
I appreciate you taking time to write this review and I hope you give us the oppurtunity to serve you better during your next visit.
Sincerely,
Jeshal Sheth
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We have never stayed here on our many trips to Six Flags, so we thought we'd give it a try. It was very clean & even smelled fresh in the hallways and room. The front desk staff was friendly for both check-in & check-out. We found nothing wrong in our room! The shower was the best hotel shower I have...
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Dear Sir/Madam,
I appreciate you taking time to write this review and I hope you give us the oppurtunity to serve you better during your next visit.
Sincerely,
Jeshal Sheth
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