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Extended Stay America - Chicago - Gurnee

2.0 of 5
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5724 Northridge Drive, Gurnee, IL 60031-4911
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Extended Stay America - Chicago - Gurnee
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Ranked #8 of 12 Hotels in Gurnee
A recent review
5 of 5 stars reviewed 2 days ago
Wayne H Round Lake Beach, Illinois
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50 Reviews from our TripAdvisor Community

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    21
    11
    7
    5
    6
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14
7
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Round Lake Beach, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been staying at ESA for a couple more months. All the staff has been great! They are always friendly and willing to help. The new manager, Ryan, even helped helped my mom change a tire! Rooms are clean and will be getting v renovated in near future from what the staff says. Close to Gurnee Mills Mall, Six... More 

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Fleetwood, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

They give excellent service. The manager (I think his name was Ryan) fully stocked my kitchen while I was checking in and put it all away in the cabinets. He noticed the room didn't have an ashtrays so he went and got some. He returned and took the luggage cart back for me. The easiest hotel check in I ever... More 

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Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you very much for staying with us at The Extended Stay Gurnee. We really do appreciate you staying with us and also for your very nice review. Our Team works really hard to make sure we are taking great care of our Guests. I am very happy that you enjoyed your stay and look forward to sharing this with... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 30, 2015

I've stayed here a few times. Usually there is some sort of issue -- an unpleasant odor, toilets that clog easily, etc. My last stay the room was very dirty -- every surface had visible dirt including doorknobs, toilet seat, the floor, the remote, etc. The sink drained extremely slowly. The only chair provided with the room had a nail... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that cleanliness was poor and the condition of our guest room furniture was unacceptable. I discussed your comments with the team, and we are working to improve cleanliness... More 

Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

I moved to Gurnee, Il for work Feb 2014 and I lived in this Hotel for over 6 months. My experience was very good. My room was very nice, clean and homie. Even that this hotel is pet friendly never heard any dog barking or bad smell in the hall or bedroom. The employees were very nice, John in the... More 

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Colfax, North Carolina
1 review
5 of 5 stars Reviewed March 21, 2015

I have been here for a month, all the staff is very pleasant, room is always cleaned, and very quiet at night. the only problem is the tv, not a very good channel selection. Ikemia at the front desk was very helpfull, courteous and helped out when needed. John is the Best and very cheerful. A very special person is... More 

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London, United Kingdom
1 review
3 of 5 stars Reviewed March 16, 2015

Stayed at the this hotel about a week ago and it's the worst I ever visited. First off Ikemia at the desk was amazing. She always has a smile, very helpful and professional. Ikemia customer service was five star, far to good for this dump. The first room smelled of dog. When they attempted to switch me into another room... More 

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1 review
4 of 5 stars Reviewed March 6, 2015 via mobile

Nice spacious room. Kitchenette is awesome. Full refrigerator. Front desk is always pleasant and helpful. I've stayed here on more than 4 occasions and haven't came across anything to complain about. The breakfast is grab and go. The place is pretty decent and noise hasn't been a major issue from guests. There is some highway noise if your room faces... More 

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Level Contributor
2 reviews
5 of 5 stars Reviewed March 4, 2015

Love this place, friendly staffs, affordable price and you can cook in your own room, had a wonderful experience. Thankyou Ikima, John, Darlene, and Lynn for taking care of us, and Kali too, and the house keepers too, they did an excellent job keeping our room clean, finally but not the least, my puppies had a wonderful time also

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Annapolis, Maryland
1 review
5 of 5 stars Reviewed January 23, 2015

I just wanna say this is a great deal for the money, free wifi, stove fridge and microwave. Spacious room and continental breakfast daily. The kicker, and this is why I am writing the review is that I thought I had booked for 5 days but only booked for 4. On the fourth day I went out to a late... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the hotel and our manager John. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Chicago, Illinois
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 10, 2015

This is very close to Great America Theme Park. When the park is closed, it is a good bargain. It is within an easy driving distance to the big mall in Gurnee, IL (outlet mall.) There are tons of restaurants nearby. You get a free breakfast, plus a small kitchen in the room. The rooms are pretty spacious. The staff... More 

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