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Extended Stay America - Chicago - Gurnee

2.0 of 5
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5724 Northridge Drive, Gurnee, IL 60031-4911
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Extended Stay America - Chicago - Gurnee
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54 Reviews from our TripAdvisor Community

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Williamsport, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I travel quite frequently, relocating to new locations every 6 months or so. In my quest to find a delicate balance between comfort and value, I have found the Extended Stay America brand hotel chain. This particular location has been exceptionally cozy. I have been here since August 2015, have inhabited rooms on two different floors and lived the remodel... More 

Helpful?
1 Thank jyoder17
Third Lake, Illinois
1 review
4 of 5 stars Reviewed October 14, 2015 via mobile

Ryan & his staff did everything they could to make our family comfortable during our 5 week stay while we waited for our home to become available . The facilities are worn out & showing their age, but everything was clean. They are in the middle of a remodel, but you wouldn't know it!

Helpful?
Thank tekeechik
Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you so much for posting a review of our property. I am so proud of our staff for accommodating your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Keyser, West Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015 via mobile

My girlfriend and I decided to go on a spontaneous road trip to Chicago. On the way there, during the course of our 10 hour drive, we booked a hotel through hotwire. Upon check out, we said "ooh! This place looks great!". After doing some sightseeing, we were ready to turn in for the day. As we pulled up to... More 

Helpful?
1 Thank Bessie D
Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you very much for staying with us. I do apologize that you were not satisfied with your stay. We take our guest concerns very seriously as we want each and every guest to enjoy their stay. As you noticed, we are in the process of completing our exterior renovation which will be followed up with an interior renovation. I... More 

Travelers are raving about these Gurnee hotels

Macomb, Michigan
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 14, 2015

It is a great location and price if you are going to six flags. However... the beds were uncomfortable, the towels felt like sand paper, and the carpet was dirty (our feet turned black slightly) The bathroom was dirty, especially the bathtub (my kids did not want to bathe in it) We asked not to be by the elevator, and... More 

Helpful?
Thank visionquest1976
Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you very much for staying with us and also for providing us with the feedback from your stay. I am sorry that our hotel did not meet your expectations. Please know that we do take our guest concerns very seriously and already have our renovation scheduled for October of this year. Thank you again for your feedback. We hope... More 

United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2015 via mobile

We have been staying at ESA for a couple more months. All the staff has been great! They are always friendly and willing to help. The new manager, Ryan, even helped helped my mom change a tire! Rooms are clean and will be getting v renovated in near future from what the staff says. Close to Gurnee Mills Mall, Six... More 

Helpful?
Thank Wayne H
Fleetwood, Pennsylvania
1 review
5 of 5 stars Reviewed July 9, 2015

They give excellent service. The manager (I think his name was Ryan) fully stocked my kitchen while I was checking in and put it all away in the cabinets. He noticed the room didn't have an ashtrays so he went and got some. He returned and took the luggage cart back for me. The easiest hotel check in I ever... More 

Helpful?
Thank Jacqueline H
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you very much for staying with us at The Extended Stay Gurnee. We really do appreciate you staying with us and also for your very nice review. Our Team works really hard to make sure we are taking great care of our Guests. I am very happy that you enjoyed your stay and look forward to sharing this with... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 30, 2015

I've stayed here a few times. Usually there is some sort of issue -- an unpleasant odor, toilets that clog easily, etc. My last stay the room was very dirty -- every surface had visible dirt including doorknobs, toilet seat, the floor, the remote, etc. The sink drained extremely slowly. The only chair provided with the room had a nail... More 

Helpful?
Thank etniok
Manager_11525, General Manager at Extended Stay America - Chicago - Gurnee, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that cleanliness was poor and the condition of our guest room furniture was unacceptable. I discussed your comments with the team, and we are working to improve cleanliness... More 

Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

I moved to Gurnee, Il for work Feb 2014 and I lived in this Hotel for over 6 months. My experience was very good. My room was very nice, clean and homie. Even that this hotel is pet friendly never heard any dog barking or bad smell in the hall or bedroom. The employees were very nice, John in the... More 

Helpful?
2 Thank Mari S
Colfax, North Carolina
1 review
5 of 5 stars Reviewed March 21, 2015

I have been here for a month, all the staff is very pleasant, room is always cleaned, and very quiet at night. the only problem is the tv, not a very good channel selection. Ikemia at the front desk was very helpfull, courteous and helped out when needed. John is the Best and very cheerful. A very special person is... More 

Helpful?
Thank Charles H
London, United Kingdom
1 review
3 of 5 stars Reviewed March 16, 2015 via mobile

Stayed at the this hotel about a week ago and it's the worst I ever visited. First off Ikemia at the desk was amazing. She always has a smile, very helpful and professional. Ikemia customer service was five star, far to good for this dump. The first room smelled of dog. When they attempted to switch me into another room... More 

Helpful?
Thank Chicago_Bears_Luv
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