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All 12 Gurnee hotels

Fairfield Inn Chicago Gurnee

2.5 of 5 Hotel   |   6090 Gurnee Mills Circle, Gurnee, IL 60031
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Ranked #8 of 12 hotels in Gurnee
A recent review
3 of 5 stars reviewed 4 days ago
WHY157 Springfield, Illinois
  • Overview
  • Reviews (47)
  • Photos (10)
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47 people have reviewed this hotel

Traveler rating
    13
    16
    14
    1
    3
See reviews for
18
8
3
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Springfield, Illinois
Top Contributor
71 reviews 71 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This location was the closest hotel of the available locations in the area for the Renaissance Faire. The hotel is located on the outer road of Gurnee Mills Shopping Center and right along I-94. It was clean and the hotel staff friendly. Check-in was smooth. The overall impression of the lobby was just plain and not what I would call... More

Was this review helpful? Yes
Dennis M, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and for sharing your thoughts regarding this issue. We appreciate you bringing it to our attention. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may... More

Chicago
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

Great location for outlet lovers, it's the Gurnee Mills Outlet mall right across the street. I would give the Outlet mall a five star! In addition, there is another Outlet on the Wisconsin side just 9 miles north. About 10 miles to the east, is the State Beach Park, it's pretty nice for outdoor gatherings and barbecue, also with a... More

Was this review helpful? Yes
Dennis M, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn Chicago Gurnee was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My family was kicked out of this hotel. We were told that there was a noise complaint. The night manager came to our room and was very rude and disrespectful. There was no loud music, no rough housing, or anything of that nature. We were talking to each other. I was also told that it is quiet time at 10:00pm.... More

Was this review helpful? Yes 1
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, I would like to offer a sincere apology for the issues that you experienced at our hotel. Any specific action taken in this regard is always with all of our guest's best interest in mind. If you would, please call me personally at the hotel, so we may further discuss the issues that you experienced. Sincerely, David... More

Ogden, Utah
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 6, 2014

I had a one night stay here only due to the way i was treated at check in. But the location is great everything is right there. the bed is comfortable and the room is clean. I think the previous tenant might of smoked in there it smelled like smoke. the morning staff was excellent. I just think the night... More

Was this review helpful? Yes
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, Thank you for completing a review. We are so happy to hear that you enjoyed your stay! Sincerely, David Ratzke More

Phoenix, Arizona
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 1, 2014

This isn't a resort hotel. It's across the street from Great America Amusement park and next to a shopping mall. But it's a much better hotel than we were expecting. Check is was great. Lars (who checked us in) was very pleasant and helpful, asking us if we has a preferred floor we'd like, and telling us about the breakfast.... More

Was this review helpful? Yes
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, Thank you for your review. We are so glad that you enjoyed your stay! Sincerely, David Ratzke More

Hollywood, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 22, 2014

Checked in late in the day after spending the day at six flags. Room is spacious enough for a family of 5. From the moment we walked into the room we knew it wasn't great. Rooms smelled musty. When my kids went fo shower we found a dirty used wash cloth in the shower! In addition to that my husband... More

Was this review helpful? Yes 3
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, I would like to thank you for bringing these issues to my attention. In addition, I would like to offer my sincerest apologies. If you would, please contact me at the hotel directly to discuss. I would like the opportunity to win you back. Sincerely, David Ratzke, General Manager. More

Shakopee, Minnesota
Top Contributor
61 reviews 61 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 28, 2014

In town for a family graduation, we chose Fairfield because of proximity and price. Our three-night stay went very well; aside from one day we missed housekeeping service, we had no complaints. And Heather at the front desk provided excellent service to us throughout the stay

Was this review helpful? Yes
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, Thank you for your response; we appreciate your feedback! Sincerely, David Ratzke, General Manager More

Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 25, 2014

I stayed on a Monday night and booked through priceline. The check in process was really great but I was charged for the room again on my CC! I called the hotel and they were very nice about processing a refund but said that it would take 7-10 days to refund! With as much as I travel, I have never... More

Was this review helpful? Yes 1
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest, I'm very sorry to hear that your experience was less than exceptional. I appreciate your feedback! Regarding the double charge: This is unacceptable; I will definitely address with some added training. Unfortunately, it is your bank which determines when the credit is given back to your card. Sincerely, David Ratzke, General Manager More

Buffalo, New York
1 review
3 of 5 stars Reviewed January 19, 2014

Average hotel, friendly check in clerk. I travel a lot for work so spend a lot of time in rooms like these. The only negative is that when I went to pick up my tv remote my hand got covered in this brown flakey gross stuff. I Wish I could post a picture... I nearly got sick. Might just want... More

Was this review helpful? Yes
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Valued Guest-I would like to take this opportunity to thank you for provide us with your feedback; it tells us what we are doing right, as well as what we need to improve upon. I sincerely apologize for the cleanliness issue that you experienced, and I thank you for bringing it to my attention so we may address. I... More

charleston,illinois
Top Contributor
59 reviews 59 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 27, 2013

My wife and I were going cross country skiing in Barrington. We decided to go to Gurnee Mills and stay the night. We didn't have reservation anywhere, so we pulled into the Fairfield Inn. We were overwhelmed with their hospitality. The rooms were excellent. The hot breakfast was excellent. The price of the room with the breakfast was outstanding for... More

Was this review helpful? Yes 1
David R, General Manager at Fairfield Inn Chicago Gurnee, responded to this review

Dear Pheenom 38-thank you for taking the time to give us your feedback; it tells us what we are doing right, as well as what we need to improve upon. We're so glad you enjoyed the the room and the service! Thank you for staying with us. Sincerely, David Ratzke, General Manager. More

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Additional Information about Fairfield Inn Chicago Gurnee

Address: 6090 Gurnee Mills Circle, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Chicago Gurnee 2.5*
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Also Known As:
Fairfield Inn Chicago Gurnee Hotel Gurnee
Fairfield Inn Gurnee
Fairfield Gurnee
Gurnee Fairfield Inn

10 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Number of rooms
62

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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