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All 12 Gurnee hotels

Holiday Inn Gurnee Convention Center

3.0 of 5 Hotel   |   6161 W. Grand Ave., Gurnee, IL 60031
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Ranked #5 of 12 Hotels in Gurnee
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed November 2, 2014
1Blackqueen
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107 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 2, 2014

Came into town recently for funeral and was looking for something centrally located to church etc for other family members. Check in/check out process was fast. This hotel has 4 floors and a decent amount of rooms, a restaurant, indoor pool, washers and dryers and free wireless internet. Lobby is modern and updated and free parking. It is also right... More 

Was this review helpful? Yes
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear 1Blackqueen, I'm sorry to hear of the funeral. It looks like you had a stress-free stay with us and enjoyed our hotel so that is good to hear and is important when dealing with the funeral. We are glad that everything from the check-in process to the location to the check-out process was good. Thank you for letting us... More 

Fort Myers, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 19, 2014

Hotel is right across from Gurnee Mills mall. We were visiting family and only needed to stay for one night. It was very clean and affordable. Lots of restaurants and big chain stores around the hotel. Check in and check out was very quick. Definitely sign up for the Holiday Inn Rewards membership. You get discounts and in some places... More 

Was this review helpful? Yes 1
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Valjapczyk, Thank for taking the time to review your stay with us. Very much appreciated. We are happy that you got to enjoy our clean and conveniently located hotel. And yes being an IHG Rewards Member has its perks. Great that you take advantage of them and hopefully choose to keep coming back to our location and IHG locations... More 

Bloomington, Minnesota
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 17, 2014

Outstanding Hotel, excellent customer service, great price. Rooms were very clean-indoor pool. Lots of stores near hotel. Superb experience for our family. We really enjoyed the staff they were very helpful.

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Kim W, Thank you for taking the time to give us feedback on your stay. We are glad you and your family got to enjoy an outstanding time with us. From the excellent customer service to the great price of the stay it looks like we did our jobs making you all happy. Thank you once again. Hope we... More 

Woodstock
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel is a pretty good deal...it has all the amenities one would expect but much cheaper than the surrounding 3 star hotels. It's clean, a bit outdated in the hallway and elevator area but the rooms are excellent. Bathrooms are clean and spacious (at least my double bed room had plenty of bathroom space. Flat screen TV. FREE WiFi.... More 

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Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Our hotel does offer an excellent value. Thank you for detailing some key points about the hotel. More 

Round Lake, Illinois
1 review
1 of 5 stars Reviewed October 12, 2014

Totally disappointing service from start to end.I had discussed with the staff, in detail all that we had planned for the evening and the staff changed everything the way they wanted with out informing us starting from the meeting room that we had picked. To begin with, we were put in a meeting room next to one where a Teen... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Sweetsnowflakes, Thank you for taking the time to review your hosted event with us. We are really sorry that your event didn't go as planned and had many dislikes. We feel awful that your expectations were not met. Your comments will be passed on to the appropriate departments as your concerns should be realized again with them so as... More 

UK
Top Contributor
70 reviews 70 reviews
57 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 1, 2014

We stayed here for one night. The hotel is located about 30 minutes north of central Chicago and right opposite Gurnee Mills shopping mall. All the staff we came into contact with were helpful and attentive. We had dinner and breakfast at the hotel and both were really good. There is an adequate fitness centre and a huge indoor swimming... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Clowndog, Thanks for the review and your feedback from your stay with us. We are sorry to hear that you were not impressed with the cleanliness of your room. Our housekeeping staff is top notch with cleaning the rooms and hotel areas but looks like they didn't do their best with your room. That is unfortunate. We are excited,... More 

Hobart, Indiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2014

It's a nice hotel to check in. Location is across Gurnee Mills, just along the road close to the express way and a few miles drive to Six Flags. Breakfast buffet is included with your stay where kids 12 & under eat free! The menu wasn't a lot but in my opinion, it almost has the breakfast essentials you can... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Gkgeulen, Thank you for your review from your recent stay with us. That is great that you got to enjoy the location, breakfast and accommodating staff. We are pleased you enjoyed your stay with. Hope to see you again soon! More 

East Brunswick, New Jersey
Top Contributor
59 reviews 59 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 22, 2014

As far as Holiday Inns go, this is a nicer one. The rooms are clean and fairly up to date. Staff is friendly. Nice lobby. Restaurant and lounge on site (I did not use). Located near everything! Outlet mall with many fast food and sit down restaurants and bars around it, plus other places in either direction on the highway.... More 

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Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Thank you for your comments on the staff and the hotel. Next visit we can get you on a high floor. More 

Springfield, Illinois
Top Contributor
83 reviews 83 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 25, 2014

Had a good experience at this hotel during our two day stay. Large hotel across the street from Gurnee Mills. Place is nice and inviting. Our stay included breakfast which is similar to free breakfast buffets in most hotels. Food was fresh and served hot. It 's your basic eggs, potatoes, pancakes, french toast, bacon and link sausgae on the... More 

Was this review helpful? Yes 3
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Please accept our apology on the inadvertent charge. Contact the hotel and ask for extension 500 so we may resolve this promptly for you. More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2014

Holiday Inn, Gurnee, is a great place to stay for people on work - friendly staff, great food, proximity to malls for that little break that you want to take, when you are tired of working! Their rooms are very pleasant, and I was fortunate enough to get a room, with a beautiful view, especially during sunsets. They had a... More 

Was this review helpful? Yes
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

I love your observation about the sunset! We do hope you have a chance to visit us again. More 

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Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 W. Grand Ave., Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee
Hotel Style:
#4 Business Hotel in Gurnee

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