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Holiday Inn Gurnee Convention Center

#4 of 12 Hotels in Gurnee
Certificate of Excellence
3.0 of 5
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6161 W. Grand Ave., Gurnee, IL 60031
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Holiday Inn Gurnee Convention Center
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Ranked #4 of 12 Hotels in Gurnee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
mschuh03 Wausau, Wisconsin
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120 reviews from our community

Traveler rating
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    12
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    4
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47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wausau, Wisconsin
Top Contributor
84 reviews 84 reviews
43 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here due to the close proximity to Gurnee Mills and Pleasant Prairie Outlet Mall. Got a nice price on priceline. The hotel is literally across the street from Gurnee Mills and 10 minutes from Pleasant Prairie. We did not go, but Great America is another 5-10 minutes away. Our room was clean, quiet and comfortable. The bed was... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Mschuh03, Thank you for submitting your review based on your recent stay with us. We are sorry to hear that you were not thrilled with our bathroom. That is feedback we will take note on and see if there is room for improvements. We are happy that you enjoyed the rest of the room and the location of our... More 

Charlotte, North Carolina
Top Contributor
55 reviews 55 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here recently while attending a nearby conference. Our room was on the 4th floor and was clean and quiet. What impressed me most were the many interactions we had with hotel staff. The hotel seemed very close to full, but the staff maintained a helpful and cheerful attitude always. This included everyone from the front... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear edk469, Thank you for your feedback from your stay with us at the Holiday Inn Gurnee. That is great to hear you and your wife got to enjoy your stay with us while during your conference. Glad that you got to experience our helpful staff with the many interactions you had. Can't wait fro your next stay with us! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was very nice. The staff was wonderful. The room was great, very relaxing,clean and well stocked. Having an indoor pool is great for this area because it was a little cold our daughter was still able to enjoy the water. The hotel is centrally located to the mall, Six Flags,and the Great Lakes Naval base. Breakfast was great,... More 

Was this review helpful? Yes 1
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Tcoatesfamily, Thank you for reviewing your stay with us at the Holiday Inn Gurnee. Great to hear you got to relax and enjoy the room. pool, and breakfast with your family. Glad your server was really attentive too. We are looking forward to your next stay with us. More 

1 review
5 of 5 stars Reviewed March 25, 2015

Another great stay at HI in Gurnee IL! Janet was exceptional serving us several meals. Down side front desk was out of shaving cream. I had to go out in 5 inches of snow for items. Also forgot iPhone 5 charger last stay there called on way home and was told they would save it. Was gone when we returned... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear YeahBuddy3499, Thank you for reviewing your stay with us. We are sorry to hear that we were out of shaving cream and also didn't have your charger when we said we did initially. We wish we could have given you the convenience of having these items as it would have made your stay that much better and you much... More 

1 review
5 of 5 stars Reviewed March 21, 2015

Staff was great and the food was awesome!!!!! The room felt like we were home. I give the Holiday Inn 5 stars. I will be back, I hope I'll have the same experience. Thank you thank you thank you!!!!!!!

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear, Thank you for submitting a review on your recent stay with us at the Holiday Inn Gurnee. Great to see you had a great celebration of the New Year with us with our great staff and food. Happy that you felt like you were home. We look forward to your next stay with us. More 

1 review
5 of 5 stars Reviewed March 19, 2015

I stay here everytime I come to this area. I will be totally honest in saying that I am a very picky person when it comes to hotels. I have stayed here about 10 different times since October 2014- now (March 2015). I have brought my younger kids on some visits and they have so much fun in the pool.... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Martha H, Thank you for submitting a review based on your recent stay with us at the Holiday Inn Gurnee. We are really happy to hear that every time you come and visit, a lot as you mentioned, you have an enjoyable time. Glad to hear you enjoy the professionalism and friendliness of the staff including the shuttle drivers.... More 

Cypress, Texas
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 10, 2015

I stayed here for a meeting and thought this was an interesting choice by my company. I was pleasantly surprised by this hotel when I arrived. The facility had plenty of parking available and the lobby was quite spacious with a bar and small restaurant off to the side. The rooms were pretty spacious and well maintained. The hotel did... More 

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear SaintsFanGirl, Thank you for submitting a review based on your stay with us at the Holiday Inn Gurnee. Great to hear we beat your expectations and you got to enjoy your stay for your meeting. We look forward to hosting you again shall you come back to our area. More 

Petersburg, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

We arrived late at met night time front desk clerk! She was amazing.. Had a two room suite! Clean and nice! Pool perfect temp! Breakfast was great! Will stay again! Very comfortable beds. By gurnee mills mall and six flags.

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Madelynne1, Thank you for submitting a review based on your recent stay with us at the Holiday Inn Gurnee. We are glad you had a great time and enjoyed a lot of things about us including our front desk agent, pool, breakfast, and comfortable room. We are also happy to see you will stay with us again. We look... More 

Zion, Illinois, United States
2 reviews
5 of 5 stars Reviewed February 16, 2015

I am the president of an organization that held a meeting here. I was hyper-sensitive about the layout and atmosphere. The staff took care of EVERY detail. They catered to our every need. The meeting was perfect, thanks to the dedication of the staff. Breakfast buffet is really good. Facility is very clean. GREAT place to hold a meeting!!!

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Cheri N, Thank you for submitting a review based on your stay with us at the Holiday Inn Gurnee. We are excited that "WOW" is what you thought of us. We are glad we could take care of your company meeting and give you a good breakfast and clean facility. We loved hosting you and your company. We look... More 

Evening Shade, Arkansas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 8, 2015

Everything was great. I only wish that there was a small frig and micowave in the room. I did not check for it as I have come to expect it. When staying a week, it is nice to have these amenities. Lesson learned.

Was this review helpful? Yes
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Appys, Thank you for your comments. We appreciate them. Yes, unfortunately, all our rooms do not come with mini-fridges and microwaves. With not having them in all our rooms we do charge for them as they can become limited at times. I am sorry you thought they were in each room. Glad to hear everything else was great. More 

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