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Holiday Inn Gurnee Convention Center

#4 of 12 Hotels in Gurnee
Certificate of Excellence
3.0 of 5
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6161 W. Grand Ave., Gurnee, IL 60031
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Holiday Inn Gurnee Convention Center
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Ranked #4 of 12 Hotels in Gurnee
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
sherri_lee919 sherri_lee919@yahoo.com
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124 Reviews from our TripAdvisor Community

Traveler rating
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50
17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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sherri_lee919@yahoo.com
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful hotel...best stay at a hotel I've had. Clean, spacious rooms. Hotel service was nice...shuttle service to six flags was awesome- and the driver was a riot and deserves some kind of recognition! Pool was clean and nice to swim in. We got 4 free breakfast vouchers for having to wait to check in at the hotel (but they let... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Sherri_Lee919, Thank you for submitting a review based on your recent stay with us at the Holiday Inn Gurnee. That is great to hear it was your best hotel stay ever. Very nice to hear. Also we are happy you enjoyed the shuttle and the driver. Wish we knew what driver it was so we could recognize him/her. We... More 

Kokomo, Indiana
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this room as a package with Six Flags Great America tickets. Upon booking, I was asked if I wanted to add breakfast for $5 a person. I agreed. This was a great deal for the room, tickets, breakfast, and a shuttle to the park to avoid the $25 parking fee at the park! Upon arrival, there was no... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Stuart15734, Thank you for submitting a review based on your recent stay with us. I'm sorry to hear you weren't pleased with the front desk awareness of the breakfast and tickets and also some of the breakfast items as far as taste. We value your comments and will make sure they go to the department heads so they know... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I took my parents here for a family dinner, deciding to try a new place out in Gurnee, and we had a wonderful time. The atmosphere is relaxed and sophisticated, the Cosmo martini was right on point, and the service was excellent. The food was a mixture of American and authentic cuisine, it was a flavorful fusion. Great job on... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Annalisa S, Thank you for commenting on your recent stop at Spice Restaurant. We are glad that your parents and you tried us out for the first time and enjoyed it. We will be sure to pass on these great comments to the staff so there excellent service is recognized. Again, thank you and hope to see you on... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent location and kids eat free!! Large clean room good lighting. Next to six flags and big shopping mall. Good food and a nice bar area. Very quiet area. Near several restaurants. Pool if you like to swim or let the kids go swimming.

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Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear YeahBuddy3499, Thank you for submitting a review based on your recent stay with us at the Holiday Inn Gurnee. We are glad you enjoyed the convenience of the hotel to local attractions and restaurants. We are located in a great area near shopping, restaurants, and easy access to highways that lead to downtown Chicago and airports in Chicago and... More 

Wausau, Wisconsin
Top Contributor
84 reviews 84 reviews
43 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed April 14, 2015

We stayed here due to the close proximity to Gurnee Mills and Pleasant Prairie Outlet Mall. Got a nice price on priceline. The hotel is literally across the street from Gurnee Mills and 10 minutes from Pleasant Prairie. We did not go, but Great America is another 5-10 minutes away. Our room was clean, quiet and comfortable. The bed was... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Mschuh03, Thank you for submitting your review based on your recent stay with us. We are sorry to hear that you were not thrilled with our bathroom. That is feedback we will take note on and see if there is room for improvements. We are happy that you enjoyed the rest of the room and the location of our... More 

Charlotte, North Carolina
Top Contributor
55 reviews 55 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 12, 2015

My wife and I stayed here recently while attending a nearby conference. Our room was on the 4th floor and was clean and quiet. What impressed me most were the many interactions we had with hotel staff. The hotel seemed very close to full, but the staff maintained a helpful and cheerful attitude always. This included everyone from the front... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear edk469, Thank you for your feedback from your stay with us at the Holiday Inn Gurnee. That is great to hear you and your wife got to enjoy your stay with us while during your conference. Glad that you got to experience our helpful staff with the many interactions you had. Can't wait fro your next stay with us! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2015

The hotel was very nice. The staff was wonderful. The room was great, very relaxing,clean and well stocked. Having an indoor pool is great for this area because it was a little cold our daughter was still able to enjoy the water. The hotel is centrally located to the mall, Six Flags,and the Great Lakes Naval base. Breakfast was great,... More 

Was this review helpful? Yes 1
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Tcoatesfamily, Thank you for reviewing your stay with us at the Holiday Inn Gurnee. Great to hear you got to relax and enjoy the room. pool, and breakfast with your family. Glad your server was really attentive too. We are looking forward to your next stay with us. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Another great stay at HI in Gurnee IL! Janet was exceptional serving us several meals. Down side front desk was out of shaving cream. I had to go out in 5 inches of snow for items. Also forgot iPhone 5 charger last stay there called on way home and was told they would save it. Was gone when we returned... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear YeahBuddy3499, Thank you for reviewing your stay with us. We are sorry to hear that we were out of shaving cream and also didn't have your charger when we said we did initially. We wish we could have given you the convenience of having these items as it would have made your stay that much better and you much... More 

1 review
5 of 5 stars Reviewed March 21, 2015

Staff was great and the food was awesome!!!!! The room felt like we were home. I give the Holiday Inn 5 stars. I will be back, I hope I'll have the same experience. Thank you thank you thank you!!!!!!!

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear, Thank you for submitting a review on your recent stay with us at the Holiday Inn Gurnee. Great to see you had a great celebration of the New Year with us with our great staff and food. Happy that you felt like you were home. We look forward to your next stay with us. More 

1 review
5 of 5 stars Reviewed March 19, 2015

I stay here everytime I come to this area. I will be totally honest in saying that I am a very picky person when it comes to hotels. I have stayed here about 10 different times since October 2014- now (March 2015). I have brought my younger kids on some visits and they have so much fun in the pool.... More 

Was this review helpful? Yes
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Martha H, Thank you for submitting a review based on your recent stay with us at the Holiday Inn Gurnee. We are really happy to hear that every time you come and visit, a lot as you mentioned, you have an enjoyable time. Glad to hear you enjoy the professionalism and friendliness of the staff including the shuttle drivers.... More 

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