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KeyLime Cove Indoor Waterpark Resort

Travelers' Choice award winner
#3 of 12 Hotels in Gurnee
GreenLeadersSilver level
3.5 of 5
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1700 Nations Drive, Gurnee, IL 60031
Special Rate
Cinco De Mayo Fiesta
KeyLime Cove Indoor Waterpark Resort
Best prices for: 1 room 1 guest
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Ranked #3 of 12 Hotels in Gurnee
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 6 days ago
amanmiller02 North Aurora, Illinois
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1,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Aurora, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We took our almost two year old son here for Valentines Day and loved it! The entire experience was wonderful. The ambiance of the entire hotel makes you feel like you are truly in a tropical location. The staff was amazing. They do so much to include kids of all ages in activities, games and events throughout the day that... More 

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

amanmiller02, Wow! Thank you so much for your splash-tacular feedback! It sounds like your family enjoyed your “tropical beach within reach.” We always strive to provide impeccable customer service to our guests, so we certainly appreciate that our staff was “amazing”! Our 65,000 square foot waterpark, Lost Paradise, is always 84 degrees and sunny. We’re glad that your entire family... More 

Two Rivers, Wisconsin
Top Contributor
107 reviews 107 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nice - the ambiance gives one the feel that they are in the Caribbean. Rooms are spacious and the beds are comfortable. You get a wrist band that has a chip in it which also is your room key and allows you to charge items to your room so you do not have to carry cash (kids... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

j s, Thanks so much for splashin’ with us! It sounds like you enjoyed your tropical-themed accommodations and the ease of our Conveniently Cashless Resort. At check-in each guest receives a Smart Band® RFID wristband. The wristband functions as a room key, grants access to the waterpark and also allows charging privileges back to the room with just a swipe... More 

NE Illinois
Top Contributor
56 reviews 56 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Once again, reading reviews on tripadvisor.com helped me to be prepared for this trip! Booked the room over the phone and believe me...you're gonna pay for this one! $377.00 for a Saturday overnight for 2 adults and 2 children (same as was listed online). Asked about late check-out...an additional $67.00! Yikes...we were out of our room by 11am, packed our... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

NEIllinoisSexygranny, We are sorry to hear that your stay at KeyLime Cove was less than splash-tacular. I will be certain to share your feedback with our bellhop team. We’re thrilled that Matt provided exceptional service for your family. We take great pride in our team, and we apologize that we fell short in all other areas. I will also share... More 

Milwaukee, Wisconsin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The first night at the resort was AWFUL for the following reasons (things I paid for that were not functioning): Elevator broken, Safe in Room, TV in room, Public Toilets broken, Restaurant threw away our meal before done, Rude Service, DIRTY!!! One of the rudest staff I ever dealt with.

Was this review helpful? Yes 4
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

DG, We are very sorry to hear about your disappointing stay with us. We always strive to provide splash-tacular customer service for all of our guests, and it sounds like we fell short this time. We are very surprised to hear about the maintenance issues you encountered during your stay. I will be certain to share your feedback with our... More 

2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I offered to host a birthday party for a friend and she decided she wanted to come here with a group. I made the reservation three months in advance and they charged my credit card the full amount right away. In the time between then and when we checked in, my credit card was stolen. That account was closed down... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Er1681, We are very sorry to hear that your stay at KeyLime Cove was less than splash-tacular. Our policy states that the original credit card must be shown at the time of check in. If the original card is not present, then we will refund that card and a different form of payment must be used at the time of... More 

Maywood, Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I didn't know what to expect at Key Lime Cove, but I was blown away upon arrival! Curb-side luggage/bell hop pick-up; Check-in was fast and very easy; The rooms were great with the basic amenities too. The water park was AWESOME! More than enough room for all the guests; water temp was perfect; safety was #1; the food was average,... More 

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Jamie T., We’re ecstatic that you were “blown away” by our resort! It sounds like check in and check out were a breeze and you found your tropical-themed accommodations to be comfortable. Our 65,000 square foot waterpark, Lost Paradise, is always 84 degrees and sunny! We’re thrilled your family had an “awesome” time and felt safe in our waterpark! Safety... More 

Ypsilanti, Michigan
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived at the waterpark we had to wait in line for 45 minutes only to find out that our reservations weren't as we expected. I was expecting two rooms for two nights on a special coupon for $129.99. I found out my reservation was only for one room, two nights for 275$ a night! Who knew they would... More 

Was this review helpful? Yes 3
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Hi Candice, We’re thrilled that your kids had a blast in our Lost Paradise Indoor Waterpark, Leapin’ Lizards Fun-tivities Center, and our RipTide Reef Arcade. We’re sorry to hear that the grown-ups did not have as much fun. We do apologize for the confusion and wait you experienced at check-in. I spoke with our Director of Rooms, Mr. Richard Sasso,... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed there in spring break in April. It was really fun. Overall it was great especially cleanliness. Rooms and restroom were clean. Staff were friendly and helpful. Water park was also fantastic. Laundry was a plus there. One disappointment was no microwave in small rooms. Otherwise everything was perfect.

Was this review helpful? Yes
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Suno69, Thanks so much for your KEY-RIFFIC feedback! It sounds like you enjoyed our 65,000 square foot waterpark with big thrills and plenty of fun for our Lil’ Limers at KeyLime Cove. I will be sure to share your positive comments with our housekeeping team, as we take great pride in the cleanliness of our resort. Our standard rooms offer... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I took my family here for spring break all was good,but the food. The breakfast buffet could use help it lacks what a 14 dollar buffet should have. I work in a kitchen and know about food costs, they do not invest enough into their food quality. My advice go to surrounding restaurants they offer more variety at a better... More 

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

The Q, Although it appears that your stay was mostly Key-riffic, we are sorry to hear that our six on-site restaurants did not meet your (and our) high expectations. We take great pride in the quality of our food and service. If you could send an email to hwest@keylimecove.com with your contact information, I would love to put you in... More 

New Carlisle, Indiana
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just stay at key lime cove ! Fun, clean,the rooms are great . We had a 2 bedroom & 2 bathroom ! The kids had a great time, breakfast buffet was delious , will come again next year. The Millers from Indiana.

Was this review helpful? Yes
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Lam01977, Wow! Thank you so much for your SPLASH-TACULAR endorsement! It certainly sounds like the Miller family enjoyed their tropical-themed suite and our ample breakfast buffet in D.W. Anderson’s. Take care! We look forward to seeing you again next year. More 

Hotel Review Summarization

What travelers say

  • Key Lime(27)
  • Great time(17)
  • Very clean(11)
  • Lazy river(6)
  • Wave pool(3)
  • Free shuttle(3)
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