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KeyLime Cove Indoor Waterpark Resort

Travelers' Choice award winner
#3 of 12 Hotels in Gurnee
GreenLeadersSilver level
3.5 of 5
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1700 Nations Drive, Gurnee, IL 60031
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Cinco De Mayo Fiesta
KeyLime Cove Indoor Waterpark Resort
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Ranked #3 of 12 Hotels in Gurnee
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
ILMom2015 Des Plaines, Illinois
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1,018 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
2 reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Actually staying in the hotel as we speak. If your child is under 36 inches tall there is not one slide they can go on. Even the small children's ones. There is absolutely nothing for my 19 month old to do except splash in the pool. We can do that at home for a lot less money. The other children's... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We stayed at KLC for the first time in March. It was pretty nice and the kids had a good time, so I decided to join their loyalty club ('Club KeyLime') which emails and texts you discount offers. The day we checked out I got an email with a special offer for $50 off our next stay within the next... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Inulenka, We deeply apologize for the frustrating experience you had while making the reservation for your upcoming stay. This is unacceptable and certainly not the norm for us at KeyLime Cove, as we pride ourselves on our splash-tacular customer service. I spoke with our General Manager, Mr. Dale McFarland, and I was informed that your stay will be provided compliments... More 

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed 1 week ago NEW

Wow! This turned out to be a birthday celebration my 10 year old daughter will never forget. When I started researching birthday parties at KLC, I was a bit hesitate to select this as THE place. The lowest package was priced for 5 kids (which includes the birthday kid--and additional kids are more $$$) at $225. For about $45/child you... More 

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

ILMom2015, Thank you so much for choosing to celebrate your daughter’s special day with us! We are ecstatic that she had a fun-TUBE-ulous celebration! We have a variety of birthday party packages and add-ons to meet unique needs and different price points. It sounds like our homemade specialty pizzas and freshly baked cakes were a hit! We’re thrilled that April... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Park was so small!!!! But the employes are freaking fantastic!!!!! My family of 8 went to get ice cream at DW Anderson's & the young African American boy behind the ice cream counter made my family & I feel so special!!!! Thank you so much!!!!!!!

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Perfect1234, Wow! Thank you so much for your splash-tastic comments about our staff. Beyond our 65,000 square foot waterpark, we also have 10,000 square feet of additional entertainment, including our RipTide Reef Arcade and Leapin’ Lizards Fun-tivities Center. We always strive to provide Key-riffic customer service, so we’re thrilled to hear that our D.W. Anderson’s staff made your family feel... More 

North Aurora, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We took our almost two year old son here for Valentines Day and loved it! The entire experience was wonderful. The ambiance of the entire hotel makes you feel like you are truly in a tropical location. The staff was amazing. They do so much to include kids of all ages in activities, games and events throughout the day that... More 

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Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

amanmiller02, Wow! Thank you so much for your splash-tacular feedback! It sounds like your family enjoyed your “tropical beach within reach.” We always strive to provide impeccable customer service to our guests, so we certainly appreciate that our staff was “amazing”! Our 65,000 square foot waterpark, Lost Paradise, is always 84 degrees and sunny. We’re glad that your entire family... More 

Two Rivers, Wisconsin
Top Contributor
107 reviews 107 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice - the ambiance gives one the feel that they are in the Caribbean. Rooms are spacious and the beds are comfortable. You get a wrist band that has a chip in it which also is your room key and allows you to charge items to your room so you do not have to carry cash (kids... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

j s, Thanks so much for splashin’ with us! It sounds like you enjoyed your tropical-themed accommodations and the ease of our Conveniently Cashless Resort. At check-in each guest receives a Smart Band® RFID wristband. The wristband functions as a room key, grants access to the waterpark and also allows charging privileges back to the room with just a swipe... More 

NE Illinois
Top Contributor
56 reviews 56 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Once again, reading reviews on tripadvisor.com helped me to be prepared for this trip! Booked the room over the phone and believe me...you're gonna pay for this one! $377.00 for a Saturday overnight for 2 adults and 2 children (same as was listed online). Asked about late check-out...an additional $67.00! Yikes...we were out of our room by 11am, packed our... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

NEIllinoisSexygranny, We are sorry to hear that your stay at KeyLime Cove was less than splash-tacular. I will be certain to share your feedback with our bellhop team. We’re thrilled that Matt provided exceptional service for your family. We take great pride in our team, and we apologize that we fell short in all other areas. I will also share... More 

Milwaukee, Wisconsin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The first night at the resort was AWFUL for the following reasons (things I paid for that were not functioning): Elevator broken, Safe in Room, TV in room, Public Toilets broken, Restaurant threw away our meal before done, Rude Service, DIRTY!!! One of the rudest staff I ever dealt with.

Was this review helpful? Yes 4
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

DG, We are very sorry to hear about your disappointing stay with us. We always strive to provide splash-tacular customer service for all of our guests, and it sounds like we fell short this time. We are very surprised to hear about the maintenance issues you encountered during your stay. I will be certain to share your feedback with our... More 

2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I offered to host a birthday party for a friend and she decided she wanted to come here with a group. I made the reservation three months in advance and they charged my credit card the full amount right away. In the time between then and when we checked in, my credit card was stolen. That account was closed down... More 

Was this review helpful? Yes 1
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Er1681, We are very sorry to hear that your stay at KeyLime Cove was less than splash-tacular. Our policy states that the original credit card must be shown at the time of check in. If the original card is not present, then we will refund that card and a different form of payment must be used at the time of... More 

Maywood, Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I didn't know what to expect at Key Lime Cove, but I was blown away upon arrival! Curb-side luggage/bell hop pick-up; Check-in was fast and very easy; The rooms were great with the basic amenities too. The water park was AWESOME! More than enough room for all the guests; water temp was perfect; safety was #1; the food was average,... More 

Was this review helpful? Yes
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Jamie T., We’re ecstatic that you were “blown away” by our resort! It sounds like check in and check out were a breeze and you found your tropical-themed accommodations to be comfortable. Our 65,000 square foot waterpark, Lost Paradise, is always 84 degrees and sunny! We’re thrilled your family had an “awesome” time and felt safe in our waterpark! Safety... More 

Hotel Review Summarization

What travelers say

  • Key Lime(27)
  • Great time(17)
  • Very clean(11)
  • Lazy river(6)
  • Wave pool(3)
  • Free shuttle(3)
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