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Crowne Plaza Lombard Downers Grove

Certificate of Excellence
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1250 Roosevelt Road, Glen Ellyn, IL 60137
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Crowne Plaza Lombard Downers Grove
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Crowne Plaza Lombard Downers Grove
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192 reviews from our community

Traveler rating
    102
    60
    13
    10
    7
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60
24
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75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed here a number of times over the years and its been very good. This last trip they seem to have fallen down on a few things. First, my reservation, in which I had confirmation of in writing from the corporate site in detail was messed up on their end. Wrong room, wrong rate, wrong date. They were able... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you so much for your review. I apologize we did not exceed your expectations. We have been an award winning IHG property the last two years. We will go over all your comments with the staff today. We do have bottled water at the desk for our guests. On every floor we also have water machines. Thanks again and... More 

Chicago
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a miss with another local hotel I ended up at the Crowne Plaza. The location is a lot more convenient than it looks, the room was clean and tidy, the staff was friendly and helpful. Overall I was very happy with this find. I will stay here again! The restaurant was a very nice option with "green" and/ or... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you so much for taking the time to review our hotel! I am so glad you enjoyed you stay, we do feel we are a hidden gem! Have a great weekend! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The staff was super friendly, very clean hotel with little noise. We travel with three small children and you couldn't hear a lot of hallway noise or noises from other rooms. The pool area and the restaurant were very nice as well. We have stayed there a few times and will go back.

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you for your time and input. We really appreciate your business and your in put. I hope you can be back in the near future. More 

2 reviews
5 of 5 stars Reviewed March 30, 2015

I stayed at this hotel with a couple of colleagues. We are instructors, here presenting a week long conference. Everything about our stay was fabulous. The rooms are great, the restaurant is a hidden gem, the accommodations for our meeting rooms were stellar (a shout out & thanks to Joyce), and the hotel's service is top notch. We can't wait... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you so much for taking the time to share your experience. I am glad you enjoyed your stay and i will share your feedback with our staff! have a great weekend. More 

Roanoke, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

I frequently stay at this hotel when I come in to town for both work and family visits - usually 2 to 3 times a year. Around the holidays, it is not uncommon for me to see people ( and dogs) who were also there the year before. Unless there is a brand new employee, the staff greet me and... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you so much for reviewing our hotel. I will pass your comments along to the entire staff. We really value your business, time and input. Have a great week! More 

1 review
5 of 5 stars Reviewed February 6, 2015

I was pleasantly surprised at the quality of both the staff and the food in the in house restaurant. There is a complimentary shuttle driving within a 7 mile radius of the hotel that was flexible and on time everyday, so convenient for a big group. Kathy the driver was extremely helpful and adjusted to our schedules when meetings went... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you very much for staying with us and reviewing our property. We really appreciate your kind words as we always try to be a great value! Have a great weekend! More 

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2015

Wonderful hotel, restaurant and staff. Highly recommend. The restaurant food was very good, nice menu selection. Full bar service. Close proximity to neighborhood shops and restaurants. Excellent service.

Was this review helpful? Yes 1
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you so much for reviewing our Hotel. I am so glad you enjoyed our restaurant and lounge. I will pass your comments along to our staff. We hope to have you back real soon! More 

Sumner, Washington, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 30, 2015 via mobile

To start our groups shuttle driver Kathy was very professional, punchual, and very personable. We will return because your entire staff were amazing. I enjoyed the pool area.,water was a bit cold. But still felt great an hour swim before bed. A breakfast voucher helped start the day right. Thank you

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you very much for your kind review and your patronage! We hope you can return to our hotel in the near future. have a great weekend! More 

Vienna, Austria
Top Contributor
85 reviews 85 reviews
67 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 26, 2015

Hotel is very convinient when you have to return a rental car to Chicago Airport and don't want go go in one of the Motels there. Room was very nice + spacious - very compfy bed (one hard pillow would be nice!) it would be great if the hotel would offer breakfast included in the not so cheap roomrate -... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you for reviewing our Hotel. We really appreciate your patronage and your input. We will review your comments with the staff today!We hope you can visit us again soon. More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed January 25, 2015

Excellent customer service, super clean rooms, and great location (close to highways,shopping,and restaurants). Our room was extremely hot and the air had been turned off for the season.The front desk went through three different rooms until they could find one that was a cooler temperature. The rooms were all very clean and the beds are awesome. Check in and check... More 

Was this review helpful? Yes
LOUSDAD, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Thank you for taking the time to review our property. We really appreciate you choosing our Hotel and taking the time to give us your feedback. We will go over all your comments in todays staff meeting! More 

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