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Crowne Plaza Lombard Downers Grove

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1250 Roosevelt Road, Glen Ellyn, IL 60137
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1 room 1 adult
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Crowne Plaza Lombard Downers Grove
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232 Reviews from our TripAdvisor Community

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Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

I would have been more comfortable in a Holiday Inn Express. Rooms are very small and bathrooms are extremely small. They cancelled the free happy hour with hor's d' ouvres and cocktails for guests. This was second night in a row they did this. They claim low occupancy. Then they want to give you a voucher for a free drink... More 

Helpful?
Thank Ava B
Destini W, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Eva B, Thank you for sharing your comments! Please accept my deepest apologies, you are right, we certainly should not have cancelled our reception and I apologize for my poor judgement. We will certainly ensure we commit to doing it regularly moving forward as I am sure you are not the only guest who missed our reception during your stay.... More 

Westfield, New Jersey
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll start by saying that I'm a Platinum IHG member, who usually spends a ton of nights at Holiday Inn Expresses. But on this trip, with flights in and out of O'Hare, and customers in the western suburbs, I thought I'd lick it up a notch and try a Crowne Plaza. Great location, both in proximity to 88 and the... More 

Helpful?
Thank Jeff F
Destini W, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Jeff F, Thank you for sharing your comments regarding your most recent stay. I am sincerely disappointed your were not 100% satisfied and impressed by our services and accommodations. I will share your comments with our Team and Owners as we work to ensure 100% satisfaction for all our guests. Thanks again for choosing our hotel and providing honest feedback.... More 

Illinois
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I recently needed to stay a couple nights on business. I had been in this hotel before for meetings but had not stayed here. I was pleasantly surprised. The front desk staff was extremely friendly and helpful. My room was large, quiet and very comfortable. The bathtub had the most water pressure I've ever seen! I will definitely plan to... More 

Helpful?
Thank tklasinski
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I was pleasantly surprised when I walked into this beautiful hotel. The decor and ambiance is very well done. Check in was easy and the staff was very friendly. We ate at the restaurant in the hotel the Glen Prairie which was amazing. I highly recommend checking this place out. Our room was beautiful with a king bed and small... More 

Helpful?
Thank Chantal M
Saint Charles, Missouri
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed December 15, 2015 via mobile

This is my second visit here and is definitely on my Favorites List. Check in was super quick and easy. The room was absolutely spotless. The staff was warm,friendly, and very helpful. The food! Oh myyy!

Helpful?
Thank Eileen M
1 review
5 of 5 stars Reviewed December 7, 2015

Upon arrival, I was greeted by a highly courteous staff at the front desk, with knowledgeable yet brief information about the hotel amenities. The room was roomy and quiet, almost sound-proof from the next door neighbors and from the street. Very well-maintained and serviced. Each floor comes with a common area where you can heat your left over food in... More 

Helpful?
Thank Hannah K
Minneapolis, Minnesota
Level Contributor
130 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 5, 2015

Recently I had a three Night stay at this Hotel,and was not disappointed. Nice,plush accomodations,Lounge,Dining,Pool area,office area,etc. There are way too many people there to list that make the place special, but the three Standouts in my mind are Kathy,(Driver),Edna,(Lounge),and Augustine,(Server). If you need a place to take care of you,so you can focus on other issues,this should be the... More 

Helpful?
Thank Kevin O
Bensheim, Germany
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 23, 2015

Great place to stay when I have to visit parents in the area, and staff are friendly. But the hallways and some rooms get noisy on the weekends. Get rid of the partying crowd and that would help a lot. Or at least put them on a certain floor away from other guests. Beds are really comfortable.

Helpful?
Thank JohnGilardi
IHGCare, Guest Relations Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear JohnGilardi, Thank you for taking the time in posting a review about our property on TripAdvisor. Our hotel is committed to providing our guests with the highest quality services and facilities and it is good to know that you find it to your liking. However, it is saddening to know that you perceived the noise level in the property... More 

Tulsa, Oklahoma
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

I stay here frequently for business travel and have always had a good experience. The staff is friendly and the Glen Prairie restaurant and bar next door is very good and convenient. The rooms are clean and well appointed. My only suggestion would be to make coffee/tea available in the lobby all day instead of just in the morning. I... More 

Helpful?
1 Thank Nick K
Chicago, Illinois
Level Contributor
109 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 6, 2015

We needed a hotel for a quick shopping trip to the Chicago burbs. We found this hotel on-line for about $125 all in. Quick check-in, room was nice. Clean, cool, roomy. There is an indoor pool which we looked at, but did not use. This pool was nice and looked new. Hotel had only one negative. The king bed was... More 

Helpful?
1 Thank notme2017
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