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Hampton Inn & Suites St. Louis-Edwardsville

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5723 Heritage Crossing Drive, Glen Carbon, IL 62034
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1 room 1 guest
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Hampton Inn & Suites St. Louis-Edwardsville
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178 Reviews from our TripAdvisor Community

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Traveler rating
    99
    56
    12
    10
    1
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68
27
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58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites St. Louis-Edwardsville
See the most recent reviews
Fruita, Colorado, United States
1 review
4 of 5 stars Reviewed May 15, 2015

Clean, friendly, dependable staff. Beautiful surrounding area. I have stayed on several occasions. Always consistently a good experience. My only issue is the length that this review comment requires. I was done a couple of sentences ago.

Review collected in partnership with Hampton

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glendale heights
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 14, 2015

We stayed here Tuesday, May 12th. Daniel was most helpful in assigning us a great room. Very clean, modern and comfortable hotel just off Exit 9 on 270 East. Adequate parking, nice fitness center and o.k. breakfast.

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Bloomington, United States
1 review
1 of 5 stars Reviewed April 25, 2015

Both bad experiences. Check in - room was not ready at 3. Checkout - rate was wrong and I had to call back to get it fixed because the manager was not there. You would think they would try harder with a brand new Holiday Inn opening in Edwardsville

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VALRICO, United States
1 review
5 of 5 stars Reviewed April 20, 2015

I have been staying at this hotel for a couple years, sometimes twice a month.. The staff is great, knows me by name and always greets me with a big smile.. I will continue to stay here as long as my business takes me to the area!!!

Review collected in partnership with Hampton

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Dalhart, Texas, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 17, 2015

On this hotel you pay extra to be in a king suite. I guess that means you get woken up at 5:00 am when the cook begins to prepare breakfast. I paid extra for this experience. Very poor layout by this particular motel

Review collected in partnership with Hampton

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Ramona S, Front Office Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review

Thank you for completing the survey regarding your recent stay at our property! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Street, MD, United States
1 review
5 of 5 stars Reviewed April 13, 2015

I've used this hotel numerous times and I've always had a great stay. During this trip my alternator went out on my car. I contacted the front desk to borrow a tool that I needed to replace the alternator and Ramona immediately contacted Steve from maintenance. The hotel didnt have the tool that I was looking for so Steve loaned... More 

Review collected in partnership with Hampton

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Mountain Home, Arkansas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 12, 2015

The Hampton Group provide service that one can count on when travelling. The staff does everything to provide customer delight. Building, grounds, and interior are in excellent shape. The Hilton hotels and motels are reliable and the Hilton Rewards are another positive attribute.

Review collected in partnership with Hampton

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Cincinnati, Ohio, United States
1 review
5 of 5 stars Reviewed April 7, 2015

We have stayed in several Hampton Inns and have always been pleased with the service and amenities. This particular Hampton did not disappoint us. The breakfast menu included hot items such as sausages and eggs along with the usual fare of Yogurt, cereal, waffles and beverages. If we had had more free time, I'm sure we would have used the... More 

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Jacksonville, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 31, 2015

Clerk was a bit hostile during my arrival. He also failed to recognize my gold member status. I would definitely go up the road to St. Louis to stay next time. If you are a hilton honors member, stay away from this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ramona S, Front Office Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review

Thank you for completing the survey regarding your recent stay at our property! On behalf of our entire team, I would like to apologize for not exceeding your expectations. This is not typical of our hotel and staff, and we have addressed the issues you mentioned to avoid having this issue again. Your satisfaction is important to us and we... More 

Beavercreek, United States
1 review
5 of 5 stars Reviewed March 27, 2015

Excellent service and the hotel is consistent with high nationwide Hampton Inn quality standards. Good location with dining and shopping nearby. Interstate access makes it an easy drive to St Louis. Free internet service satisfied business and personal needs very well. The beds are very comfortable. The staff was professional and courteous.

Review collected in partnership with Hampton

Was this review helpful? Yes
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