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Hampton Inn & Suites St. Louis-Edwardsville

Certificate of Excellence
2.5 of 5
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5723 Heritage Crossing Drive, Glen Carbon, IL 62034
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Hampton Inn & Suites St. Louis-Edwardsville
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199 Reviews from our TripAdvisor Community

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Nashville, United States
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, all the quality expected from the Hampton chain with the exception of the maintenance guy walking in on my without knocking or announcing. I told the front desk, they said yes, that out maintenance guy but did nothing about it. I felt like something should have been done as that was extremely unprofessional. Had this happened to my... More 

Review collected in partnership with Hampton

Helpful?
Thank Harold M
Brownstown Township, Michigan
Level Contributor
248 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very good Hampton Inn. Front desk service was top notch at check in as well as check out. Normal Hampton breakfast with good service too. Hotel is very clean and close to highway. I will definitely stay again when in the area.

Helpful?
Thank Scott R
Westland, Michigan
Level Contributor
25 reviews
8 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a week on business. The hotel was nice. Rooms were clean. Nice TVs with HD LCD. The front desk had a little market shop with most things you would need that you may have forgotten. The free breakfast was on par with most hotels. Just ok, nothing to write home about. Overall the hotel was an enjoyable... More 

Helpful?
Thank ryan144144
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 12, 2015

I wanted to like this hotel. The location was convenient to my client's location, and as a Diamond HHonors member, my preference is always Hilton, and this was the only choice in the vicinity. The room was clean enough. I experienced my usual nagging complaint with Hilton, which is that guests must log in to their wifi daily, even for... More 

Helpful?
Thank Brian H
Ramona S, Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review

Dear Brian H We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

Saint Louis, Missouri
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed December 1, 2015

Stayed part of one night at the property. Walls were extremely thin (we could hear the television in the room next door) and despite our request for a non-smoking room we could smell cigarette smoke coming from that same room. We asked the occupants next door to turn down the television (they refused) and in return they called the front... More 

Helpful?
Thank pmorty
Ramona S, Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review

Dear Valued Guest: I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed this issue with our staff. The next time you are in the area we would love to have you come back... More 

Cincinnati, Ohio
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 21, 2015 via mobile

This location had some of the friendless staff and the rooms were very comfortable. The location is great for doing mining and in the winter, it is very close to a bird sanctuary where eagles migrate. If you like wildlife, this location would be a great choice.

Helpful?
Thank jeffps40
DeKalb, United States
1 review
4 of 5 stars Reviewed November 12, 2015

Well kept property, ample space for breakfast. We were traveling for family reasons. Was convenient to the locations we were visiting. Will definitely keep in mind for future visits to the area. Although there seemed to be an issue with the hot tub, could have been much warmer, but it isn't a deal breaker by any stretch. I do wish... More 

Review collected in partnership with Hampton

Helpful?
Thank Karen E
1 review
4 of 5 stars Reviewed November 12, 2015 via mobile

Our experience was very good. Only issue was the ice maker on our floor was not working. When we mentioned it to front desk, they explained that they were trying to fix it and and they were sorry. Offered ice from the dinning area.

Helpful?
Thank Julia P
Floyds Knobs, United States
1 review
5 of 5 stars Reviewed November 11, 2015

My family had a very good experience at this hotel. The staff, cleanliness and modern features made for a very comfortable stay. The pool and spa are clean and the breakfast was plenty adequate. We would definitely consider staying at this hotel again in the future.

Review collected in partnership with Hampton

Helpful?
Thank Barrett W
Ohio
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 9, 2015

Good brand, but this one, although mostly clean with decent rooms, lacks maintenance of the fitness facility and keeps pool open from 9am to 9pm, after almost all business travelers are gone. The location is far away from any restaurants or stores, so a road trip is part of the stay here. It is quiet, mostly due to it being... More 

Review collected in partnership with Hampton

Helpful?
Thank ribman1620
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