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Hampton Inn & Suites St. Louis-Edwardsville

Certificate of Excellence
2.5 of 5
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5723 Heritage Crossing Drive, Glen Carbon, IL 62034
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Hampton Inn & Suites St. Louis-Edwardsville
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Ranked #1 of 1 Hotels in Glen Carbon
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
reviewer4110 Saint Louis, Missouri
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161 Reviews from our TripAdvisor Community

Traveler rating
    89
    51
    12
    8
    1
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57
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed the night here with my girls the night before the wedding. Prices were a little crazy but since we needed alot of space for hair and makeup it was doable. Rooms were very nice and beds were comfy. Breakfast was decent per the girls I was to nervous to eat. Check in and check out was easy. Would recommend... More 

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Englewood, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was clean, breakfast is hot and not just carbs, the pool and exercise was clean. I would recommend this hotel as a place to stay for business or pleasure. The cleaning staff was friendly and didn't mind when we requested something extra. The breakfast was very good. Eggs, sausage, fresh fruit, fresh made waffles, bagels, and sweets.

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Hawthorne, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The all are the friendliest, most helpful group of people, always smiling and going the extra mile!! Love these people at Hampton Glen Carbon IL - they treat me like family and always helping guests coming to make sure they are comfortable and to let them know if the guest needs anything more. Finds them places to eat, gives great... More 

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Fruita, Colorado, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Clean, friendly, dependable staff. Beautiful surrounding area. I have stayed on several occasions. Always consistently a good experience. My only issue is the length that this review comment requires. I was done a couple of sentences ago.

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glendale heights
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here Tuesday, May 12th. Daniel was most helpful in assigning us a great room. Very clean, modern and comfortable hotel just off Exit 9 on 270 East. Adequate parking, nice fitness center and o.k. breakfast.

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Bloomington, United States
1 review
1 of 5 stars Reviewed April 25, 2015

Both bad experiences. Check in - room was not ready at 3. Checkout - rate was wrong and I had to call back to get it fixed because the manager was not there. You would think they would try harder with a brand new Holiday Inn opening in Edwardsville

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VALRICO, United States
1 review
5 of 5 stars Reviewed April 20, 2015

I have been staying at this hotel for a couple years, sometimes twice a month.. The staff is great, knows me by name and always greets me with a big smile.. I will continue to stay here as long as my business takes me to the area!!!

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Dalhart, Texas, United States
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 17, 2015

On this hotel you pay extra to be in a king suite. I guess that means you get woken up at 5:00 am when the cook begins to prepare breakfast. I paid extra for this experience. Very poor layout by this particular motel

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Ramona S, Front Office Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review

Thank you for completing the survey regarding your recent stay at our property! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Street, MD, United States
1 review
5 of 5 stars Reviewed April 13, 2015

I've used this hotel numerous times and I've always had a great stay. During this trip my alternator went out on my car. I contacted the front desk to borrow a tool that I needed to replace the alternator and Ramona immediately contacted Steve from maintenance. The hotel didnt have the tool that I was looking for so Steve loaned... More 

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Mountain Home, Arkansas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2015

The Hampton Group provide service that one can count on when travelling. The staff does everything to provide customer delight. Building, grounds, and interior are in excellent shape. The Hilton hotels and motels are reliable and the Hilton Rewards are another positive attribute.

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