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All 11 Galena hotels

BEST WESTERN Designer Inn & Suites

2.5 of 5 Hotel   |   9923 W US Route 20, Galena, IL 61036-9187
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81%
Ranked #5 of 11 hotels in Galena
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
olaughll Aurora, Minnesota
  • Reviews (259)
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259 people have reviewed this hotel

Traveler rating
    139
    73
    30
    11
    6
See reviews for
55
141
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Any
English first
Aurora, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We decided to take a new route between Aurora MN and Grand Haven Michigan and were not disappointed with Galena IL. We booked online and chose the BW because we can usually count on a comfortable bed. We were not disappointed the beds, covers,and pillows were conducive to a good night sleep. The bathroom was a little small and the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
mankato, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

on our second day our rooms did not get cleaned even though we had asked . so we had to ask for towels ect. you always feel better when you come back to your room and its picked up and beds made which didn't happen. the town was great and we had a good time just don't waste your time... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Princeton, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was clean and very satisfactory,The beds were very comfortable.The breakfast was good and there was plenty of variety. They even had snacks in the afternoon and evening with a coffee bar. The premises were very clean and kept up. The workers were all very pleasant and helpful. The jacuzzi was excellent after walking and shopping all day. It was... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Lisle, Illinois
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised by our stay at this Best Western. True, the outside area for this hotel is not the best. However, our room was nicer than expected for the amount we paid. It had a log cabin feel . The room was clean and the bed was very comfortable. The few negatives are as follows: the room was... More

Was this review helpful? Yes 1
Mason City, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel staff (Fritz) is wonderful! Always service with a smile and a Thank you - accommodated every request - without hesitation. Very clean hotel, rooms are VERY nice and quiet - very spacious. This was our 2nd stay and will definitely stay again. Thank you for making our stay in Galena exceptional!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
VERNON HILLS, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Simply the most overpriced fleabag I've ever visited. Noise on two sides and footsteps all night from the floor above. Toilet seat hinge broken, layers of dust on fixtures and headboards, food stuffed in the sofa bed ironically next to the "Sanitized" card. Fitness room equipment not working, no towels, and dirty. Topped off by a completely indifferent staff. Defines... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I truthfully can not say a single negative comment. I stayed at this hotel a couple of years ago and I liked it then because it was a quiet place to sleep. They did not disappoint me that stay either. The night prior I had stayed at another very noisy hotel, and before I came to Galena Best Western I... More

Was this review helpful? Yes 1
Marshfield
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We didn't have reservations and were on motorcycle with a storm coming in. A gas station clerk from a previous town suggested it and we rushed to it. Looked great to us. I was given a rate for the night and asked about AAA...that rate was much higher. I asked why and was told I was given the "we want... More

Was this review helpful? Yes 1
Jacksonville, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fell in Love with this place, the staff were extremely helpful and friendly, We had the Hearts Delight Suite and it was just stunning. The room was very clean and smelled amazing, loved the privacy, convenient location close to downtown attractions. Will definitely be back!!

Was this review helpful? Yes 1
Fayetteville, Arkansas
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel does not look good from the outside. The parking lot needs work. the hotel does not look attractive from the front. The lobby area is small with breakfast tables taking most of the space. The rooms facing the back have a nice view of the woods. The room was comfortable enough although the bathroom in our room was... More

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Designer Inn & Suites

Address: 9923 W US Route 20, Galena, IL 61036-9187
Phone Number:
Location: United States > Illinois > Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Galena #5 Family Hotel in Galena
Hotel Class
Number of rooms
42

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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