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BEST WESTERN Designer Inn & Suites

#6 of 11 Hotels in Galena
Certificate of Excellence
2.5 of 5
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9923 W US Route 20, Galena, IL 61036-9187
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BEST WESTERN Designer Inn & Suites
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Ranked #6 of 11 Hotels in Galena
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
wantt0travelthew0rld Oak Creek, Wisconsin
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359 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oak Creek, Wisconsin
Level Contributor
22 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Galena is a cute quant town in Illinois. We had never been there and decided to add it as a stop on our Mississippi River trip. We were in Dubuque, IA, and discovered how close Galena was to Dubuque. We got this hotel through a Priceline Express Deal. This city in general is a more expensive town. We got the... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, clean, nice staff and breakfast was great. The rooms were large and cozy; loved having a balcony too! Location is close to everything. Enjoyed the indoor/outdoor pool and hot tub. Would definitely stay again! We will be back!

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Kenosha, Wisconsin
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our "designer suite" is some uncomfortable Civil War-era repros. The bases of some are badly in need of dusting. The room is large enough but feels somehow empty. The bed was not comfortable. We rolled toward the middle. The AC is uneven. AND, if you close the outer drapes, the in-room unit is blocked. How much sense does that make.... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel too many times the past year and we pay over $160 per night for the Cave room. We live far away so we drive hours and hours. Not anymore. We were treated as if we were wrong for asking questions to two front desk staff members. They didn't give us eye contact at all... More 

Was this review helpful? Yes 1
DeKalb, Illinois
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My new husband and I chose the Best Western fantasy Cave Suite for our honeymoon destination and, wow were we impressed! Driving up to the hotel, it does not look like anything extravagant, yet once we got into our room, we were blown away! I counted 14 sprayers in the shower. Our very own sauna, whirlpool, fridge, microwave, coffee maker,... More 

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5 of 5 stars Reviewed 6 days ago NEW

There was a guy name Matt working when we checked. What a good guy. Hotel was clean and well kept. It was only a 1.2 mile walk to downtown. Breakfast was more than sufficient. Wasn't as clean then, but it was end of service by the time we were there. There was still ample food and plenty of choices.

Was this review helpful? Yes 1
Welton, United States
1 review
5 of 5 stars Reviewed 1 week ago

We wanted to celebrate our 19th anniversary and we had a great romantic time here. We were very satisfied with our stay in the Crystal Cave suite. We will definitely come back for the suites again. The beds was very comfortable, the shower was like no shower we have tried before, the whirlpool was great the lighting in the room... More 

Review collected in partnership with Best Western

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Crystal Lake, Illinois
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

For a Best Western, this hotel is pretty plain Jane. It has all the amenities that you would want (pool, workout room, etc) but is really bland. I guess that they keep the cost down figuring that you will spend all of your time in Galena anyway. They are working on a lot of fantasy rooms for romantic getaways and... More 

Was this review helpful? Yes 1
Morrison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have enjoyed our stay at the best western and would recommend this to others. the hotel is priced right and they had a very nice hot breakfast. the rooms were clean and had a small patio out the back door of each room with 2 chairs. the rooms were quiet and was easy to relax in.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Muskego, Wisconsin
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here 15 years ago and knew it was well kept and clean! A lot has happened in the last 15 years. The room was NOT clean, toilet seat broken, found woman's underwear in the dresser drawer, told the front desk staff she claimed the housekeeper was new. Paper thin walls, kept up from 1 until 3 a.m. from... More 

Was this review helpful? Yes 2
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