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All 11 Galena hotels

BEST WESTERN Designer Inn & Suites

2.5 of 5 Hotel   |   9923 W US Route 20, Galena, IL 61036-9187
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82%
Ranked #4 of 11 hotels in Galena
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Nicholas L Longmont, United States
  • Reviews (237)
  • Photos (85)
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  • Room tips (69)
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237 people have reviewed this hotel

Traveler rating
    129
    67
    29
    8
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Longmont, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I love this hotel. They are super friendly and they have AMAZING fantasy suites!!! MUST STAY HERE!!! The environment will have you wanting to stay FOREVER!! They have several fanta suites to choose from and they are all amazing!!!! I am from CO and love coming here when we are in town!!!

Review collected in partnership with Best Western

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Atlanta, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Although we had our reservations in for about a month, we were not told until we arrived that we would be downgraded from a king suite to a queen room. We were awakened at 6:15 a.m. by a loud manager berating an employee for 15 minutes straight...right in the lobby! Then at 2:00 a.m. the next morning a female staff... More

Review collected in partnership with Best Western

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Wisconsin, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel and Location was great. The Breakfast was great and they had plenty of food. Rooms were clean and staff was very helpful. The room are also big with a nice sitting area in the room. The hotel is located next to a pizza and ice cream restaurant. They are also next to a irish pub that had amazing food... More

Review collected in partnership with Best Western

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Greendale
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

What a great place to stay. Staff was very friendly. Our room was beautiful, comfortable beds, fridge and microwave. We liked how it had a little sitting area too. I loved that our balcony faced the woods...so peaceful. Since it was raining during our stay, we made good use of the pool and hot tub as well. It was very... More

Was this review helpful? Yes 1
St. Charles, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were out all day and when we returned to room, there was no fresh towels, beds not made, garbage still in room. When we got back we wanted to freshen up for dinner and had to wait for towels. They fixed room by the time we got back in evening.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was very clean, hotel staff was friendly and very helpful. The rooms were large and we even had a balcony. They had an indoor outdoor pool and in the morning we had the hot breakfast which was very good. The Best Western was also very close to town. We would definitely recommend this hotel.

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

we loved this hotel, our room overlooked a forest, room had balcony where we coud sit. it is very peaceful, décor a bit dated but perfectly ok. Liked the pool which was half in half outdoors. Slightly out of town but actually better as think in town may be a bit noisy.

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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We come to Galena a few times a year and won't stay anywhere else. The staff are wonderful! They make us feel so welcomed. Very clean and comfortable! Breakfast is great. A little something f o r everyone to enjoy. Front desk Staff Fritx, Amanda and Amy are great band informative. Housekeepers Erin, Lexington an Bailey keep the place sparkling.... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Every year, my sister and I take a vacation together. We go for a long weekend. This year we discovered Galena, IL. This is a great place to stay for a few days. We stayed at the Best Western Designer Inn &n Suites. We were very happy with our room. It was very clean and the beds were very comfortable.... More

Was this review helpful? Yes 1
United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed in the Roman Palace designer suite for two nights for our honeymoon and expected an above-average experience given the nightly rate. We discovered an awful moldy smell in the room upon entry -- it was the typical smell you find in a cheap hotel room. The maintenance staff attempted to neutralize the odor with chemical sprays, but it... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Designer Inn & Suites

Address: 9923 W US Route 20, Galena, IL 61036-9187
Phone Number:
Location: United States > Illinois > Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Galena #4 Romantic Hotel in Galena
Hotel Class
Number of rooms
42

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