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BEST WESTERN Designer Inn & Suites

#6 of 11 Hotels in Galena
Certificate of Excellence
2.5 of 5
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9923 W US Route 20, Galena, IL 61036-9187
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1 room 1 guest
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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    (374)
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    (87)
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    (62)
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Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My soulmate and I spent four days at this property and found the staff to be attentive and friendly. Our room was clean and comfortable. The location was just minutes from downtown Galena and many other attractions. We will definitely book again with them when we're in Galena . P. Taylor

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is very nice. We have a small dog and they are very accommodating. The rooms are very clean. New carpet and paint throughout. They are replacing couches and redoing the front lobby. We have stayed here for years and it is a wonderful hotel. Hope prices don't change with the new updates. Only suggestion would be to use... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Middleton, Wisconsin
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Generally I would have only given this hotel an average review because of its old furnishings and lack of electric outlets. However, it is such a good value and one of the cleanest hotels I've ever stayed in. The hot tub and pool were also nice. Despite the apparent age of the property everything worked well. It is within a... More 

Was this review helpful? Yes 1
Galena, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I feel that the price of the hotel did not reflect the quality. The bed was the best part of the room, everything else seemed dated. Free breakfast is great, but move the waffles! I would have certainly made one if I knew they were there. They're hidden by the front desk...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cedar Rapids
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first stay in Galena itself as we are generally travelling through to Chicago area but I decided to stop and stay in town for a night after doing the outdoor activities at Chestnut Mt Resort. I booked a king bed and sofa bed room and it was spacious with lots of lights and every room appeared to... More 

Was this review helpful? Yes 1
Princeton, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

this was a great place with comfortable rooms,very comfortable beds. we enjoyed the hot tub and indoor/outdoor pool.Loved the breakfast. very relaxing atmosphere with friendly service. Close to the historic downtown.

Review collected in partnership with Best Western

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2 reviews
3 of 5 stars Reviewed 1 week ago

It was difficult to carry all the luggage up the steps to our room and again down. There are no elevators in the Inn. It was rather rustic, okay, but I would not go there again for the cost and inconvenience.

Review collected in partnership with Best Western

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Bartlett, Illinois
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked through internet and saved nicely.Room very large for just two people two queens, fold out couch, sitting area and a balcony looking over the woods. Wonderful breakfest. Staff friendly and helpful. Normally there is some noise to adjust to in a hotel, but not here and there was plenty of people there. We never heard the kids or any... More 

Was this review helpful? Yes 3
Alexis, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Room was clean but you could hear and feel the neighbors headboard hitting the wall opposite ours. Room upstairs sounded like very big people were stomping all over the floor. People don't have the decency not to let their door slam shut either. Won't be staying here again.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent time. Stayed in the Roman Suite after hearing good things about the Crystal Cave. It was so fun, super clean, TONs of fresh towels for hot tub and showers! Very relaxing and so fun to stay in this out of the norms suite! Great time and very reasonable. Staff over the phone and in person were very very friendly!... More 

Was this review helpful? Yes 4
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