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BEST WESTERN Designer Inn & Suites

#7 of 11 Hotels in Galena
Certificate of Excellence
2.5 of 5
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9923 W US Route 20, Galena, IL 61036-9187
BEST WESTERN Designer Inn & Suites
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Ranked #7 of 11 Hotels in Galena
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Randy W Illinois
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331 Reviews from our TripAdvisor Community

Traveler rating
    177
    93
    37
    15
    9
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Welcomed by a friendly staff member who explained everything. The cookies in the lobby were a nice touch. The room was clean and cozy. We had a door straight to the parking lot so we didn't need to go through the lobby every time. Breakfast was hot and fresh and they kept it stocked the entire time.

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Central Illinois
Top Contributor
67 reviews 67 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

my wife and I were passing thru Galena and stopped for a night at this Best Western; desk staff were friendly and helpful although their appearance (dress) needed some work; common areas were clean and well-maintained; room was spacious, clean, and well-furnished; breakfast was very above-average and very tasty; 2 NEGATIVES: the outside appearance of this facility is very weak... More 

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Located close enough to downtown, yet far enough away (5 minute drive) from having parking issues, we were delighted to be able to make same-day reservations here and check-in early enough to enjoy browsing downtown Galena, arriving mid-week for a 2 day stay. We easily walked from the hotel to the U. S. Grant home. Our room décor had a... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

Hotel is fresh and clean, quiet and we'll managed. The hot breakfast changes daily and above average in my book. Great accommodations. ..the city of Galena is a trip into the past, and has a lot to do and see. I look forward to exploring the antiques and museum's.

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Cedar Rapids, Iowa
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here with two other girl friends. We had a room on the top floor and it was very spacious with two beds, a sofa, and desk. Plenty of room for us to spread out and get ready! It was next to another hotel that had a bar so we walked over there to watch the derby. Breakfast wasn't great... More 

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Paola, Kansas
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The bed obviously had not been changed. It had disgusting dirty sheets on the bed, it was very gross. Room had a small odor due to being an older hotel thats needs to be updated. Breakfast was very good. Biscuits and gravy were amazing.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Hudson Wi, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Lovely Inn. Spacious, quiet, and clean room with balcony overlooking the woods behind the motel. A most pleasant stay in Galena, Il. We will stay here again. The review requires 200 character minimum so this is just fill.

Review collected in partnership with Best Western

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shannon il, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

room was great but needed repairs. Did not get a discount for problems or even a call back from manager.Would stay in fantasy room again it was great but need to have more attention to repairs. They have great rooms but need to communicate more.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Illinois
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our second stay here while visiting Galena, The rooms are very nice and spacious and clean and the theme rooms are awesome. The staff is very friendly and the breakfast is great. We will be coming back to Galena in the future and will definitely be staying here again.

Review collected in partnership with Best Western

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King, Wisconsin
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled to Galena for a getaway surprise for husband's birthday. From the minute you walk into the hotel you are welcomed by friendly staff, refreshments and yummy cookies. We stayed in the Crystal Cave Room which was nothing short of amazing, the room is huge and it is full of wonderful surprises. The room is so sensual and romantic, whirlpool... More 

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