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BEST WESTERN Designer Inn & Suites

#7 of 11 Hotels in Galena
Certificate of Excellence
2.5 of 5
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9923 W US Route 20, Galena, IL 61036-9187
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BEST WESTERN Designer Inn & Suites
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Ranked #7 of 11 Hotels in Galena
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Annie C Minneapolis, Minnesota
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315 reviews from our community

Traveler rating
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    37
    14
    9
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62
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Top Contributor
69 reviews 69 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A word of warning if you are a coffee connoisseur like me the water is soft so that means the coffee doesn't taste real good. But there are a couple coffee shops downtown or use bottle water. The king size bed was ok but the pillows left something to be desired. Key cards can be frustrating we had to go... More 

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Des Moines, Iowa
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Best Western is an ideal location for proximity to the Main Street shops and restaurants in Galena. For a girls weekend , we rented three rooms for just one night . The rooms are very spacious with sofas and a table which made it easy to gather in one room for cocktails and snacks before dinner. The rooms also... More 

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Roselle, Illinois
Top Contributor
112 reviews 112 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I grabbed a room at this Best western as I was only going to be in town for a few hours & needed a inexpensive place to crash for 5 or 6 hours. I was able to secure a room for under $70 all in! The coffee is good & fresh, you get a nice little breakfast & a awesome... More 

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spring valley illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It has been my experience over my many years of traveling this great country of ours, that the "Best" in Best Western is not just a name but it is EARNED on a daily basis. Never surprised, never disappointed. Consistency........that is what really counts.

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1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

All amenities were fine. Room was okay but door needed to be pulled tight to be locked. Biggest problem was that all staff were very negative about customers. They didn't seem to realize that they only have jobs because of people staying there. They rolled eyes, and sighed if the phone rang. They talked about customers poorly (called them stupid... More 

Was this review helpful? Yes 4
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not horrible, but not perfect. Rooms are nice =spacious, comfy beds, rotating TV, table/chairs, extra mirrors in bathroom. Swimming pool area was neat as well. However, service was not met with a smile. I called ahead of time to book it, but they couldn't help me and said do it online. Breakfast selection was a little chopped up with it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Monticello, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great room, courteous staff, great location. The room was extraordinarily clean. We had both a whirlpool and fireplace in our room, and it was at a great price. Close to local attractions. Restaurant and spa were within a very short walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Galena, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really nice Best Western. The price was great, especially for the Galena area. It's close to downtown, so just a short drive. You could actually walk if you wanted and not fight the parking. The breakfast was one of the better ones I've had at any hotel lately. They have a variety, so my low-carb and low-fat... More 

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Was this review helpful? Yes 3
Kansas City, Kansas
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location of this hotel in relevance to the downtown Galena area and other surround attractions is great! Comfortable walk to Main Street. Our room was big with a balcony over looking a wooded area. Staff was very friendly, helpful and nice. Breakfast was great every morning! Room was clean and beds were comfortable! Overall a nice to place to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the cave room it was very nice. It was more than we expected. The bed was comfortable, the shower was really awesome there were so many variations to use, it was really relaxing. The jacuzzi was nice too, there were lights in bottom of the jacuzzi and on the sides that you could change color of the... More 

Was this review helpful? Yes 1
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