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All 11 Galena hotels

BEST WESTERN Designer Inn & Suites

2.5 of 5 Hotel   |   9923 W US Route 20, Galena, IL 61036-9187
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Ranked #5 of 11 Hotels in Galena
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
rivrman Newnan, Ga.
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264 reviews from our community

Traveler rating
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    31
    13
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Any
English first
Newnan, Ga.
Top Contributor
53 reviews 53 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for one evening while visiting one of our favorite towns in the upper Midwest. While the front desk staff was less than friendly the room was nice and the hotel was quiet. Breakfast area was nice and breakfast at least was more than the typical biscuits and gravy too many hotels are resorting to. Cookies and coffee/tea... More

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Neenah, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

We brought our family to Galena and tried the Best Western in town--great location. Rooms were very spacious, with sitting area and very clean. We were pleased with the hotel and staff as a whole. Will definitely return and recommend this hotel to others. Even got to tour the new fantasy suites! Will need to plan an adult getaway soon... More

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Chicago area, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The outside area and parking lot looked unkempt with weeds. The outside pool was full of leaves. The desk clerk looked unkempt. He smelled of body odor and his white short sleeved shirt had food stains on it. He should have worn an undershirt under his uniform shirt as it was somewhat see through. He appeared to have a cold... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here for a night before my friends wedding. For the price that we paid, i was expecting a bit more. The beds were ridiculously soft, to the point then when my boyfriend and I sat on the bed together we sunk into the middle. I am not exaggerating. It was so bad that we ended... More

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Baraboo, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Best Western in Galena, IL for a few days as a getaway. The rooms were large, clean and the staff was very friendly and accommodating. Loved the breakfast variety. We will definitely stay here again when we return next year!

Was this review helpful? Yes 1
Aurora, Minnesota
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided to take a new route between Aurora MN and Grand Haven Michigan and were not disappointed with Galena IL. We booked online and chose the BW because we can usually count on a comfortable bed. We were not disappointed the beds, covers,and pillows were conducive to a good night sleep. The bathroom was a little small and the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
mankato, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

on our second day our rooms did not get cleaned even though we had asked . so we had to ask for towels ect. you always feel better when you come back to your room and its picked up and beds made which didn't happen. the town was great and we had a good time just don't waste your time... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Princeton, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything was clean and very satisfactory,The beds were very comfortable.The breakfast was good and there was plenty of variety. They even had snacks in the afternoon and evening with a coffee bar. The premises were very clean and kept up. The workers were all very pleasant and helpful. The jacuzzi was excellent after walking and shopping all day. It was... More

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Lisle, Illinois
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised by our stay at this Best Western. True, the outside area for this hotel is not the best. However, our room was nicer than expected for the amount we paid. It had a log cabin feel . The room was clean and the bed was very comfortable. The few negatives are as follows: the room was... More

Was this review helpful? Yes 1
Mason City, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel staff (Fritz) is wonderful! Always service with a smile and a Thank you - accommodated every request - without hesitation. Very clean hotel, rooms are VERY nice and quiet - very spacious. This was our 2nd stay and will definitely stay again. Thank you for making our stay in Galena exceptional!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Designer Inn & Suites

Address: 9923 W US Route 20, Galena, IL 61036-9187
Phone Number:
Location: United States > Illinois > Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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