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Ramada Galena

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11383 Rte 20 West, Galena, IL 61036
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Ramada Galena
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724 Reviews from our TripAdvisor Community

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Batavia, Illinois
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a pretty standard Ramada hotel. The room was clean and of expected size. Continental breakfast consisted of waffles, cereals, fruits, pastries, yogurt, hard boiled eggs, and oatmeal. There is a pool, but we did not get a chance to use it. Would stay here again.

Helpful?
Thank quickbox
GalenaRamada, Guest Relations Manager at Ramada Galena, responded to this review

Thank you for your kind words. We are glad that you had a chance to enjoy our deluxe continental breakfast. Along with all you listed we have hot biscuits and gravy, French toast, and bagels. We do hope that you come back soon to enjoy our 67 foot pool with hot tub. It's one of our favorite things! Thank you... More 

Knoxville, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised when we arrived at our hotel. As soon as we walked in staff was right there to greet us and check us in. The room was nicely decorated and spacious. I know in some other reviews stated the bed was too firm but ours was perfect. We had a fireplace in the room which was really... More 

Helpful?
1 Thank Mickey52916
Carroll
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is a great place to stay. Free breakfast was excellent. The bed seemed to be ridicuously tall and uncomfortable, but we managed.

Review collected in partnership with Ramada

Helpful?
Thank Dennis J
GalenaRamada, Guest Relations Manager at Ramada Galena, responded to this review

Dear Guest, thank you for staying with the Ramada Galena Hotel and Day Spa, and thank you for taking time to give us a review! We're glad you enjoyed our deluxe continental breakfast with the waffles, biscuits and gravy, hard boiled eggs, and more! We appreciate all feedback! We hope to see you again soon! More 

Rock Island, Illinois
Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The staff were all helpful and friendly. However the ac/heating system was not working up to par. It kept blowing cold air, versus heat. I have special dietary requirements and the lack of protein foods was not available at the breakfast bar for me to use. I have to have 70 grams of protein per day. Having no microwave available... More 

Review collected in partnership with Ramada

Helpful?
Thank Elmer S
GalenaRamada, Guest Relations Manager at Ramada Galena, responded to this review

Thank you for taking the time to give us a review! We appreciate all feedback for our guests! Thanks for letting us know about your heating and ac unit! This helps us let our maintenance staff know of issues like these so they can be addressed in a timely manner. We're sorry you missed the microwave we have in our... More 

North Riverside, Illinois
1 review
2 of 5 stars Reviewed January 5, 2016

The room was dirty. Shower curtain had mold. Coffee maker was dirty on the inside. The toilet had a dirt ring inside it. Overall it was the worst stay we have had ever.

Review collected in partnership with Ramada

Helpful?
Thank apineda496
GalenaRamada, Guest Relations Manager at Ramada Galena, responded to this review

Dear guest, thank you for taking time to let us know of the issues you had during your stay. We are very disappointed in our staff and will be addressing this with the entire housekeeping stay. Please know were are staffed 24/7 and all staff members are ready and available to assist with any issue. Thank you again. More 

Dubuque
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 4, 2016

The staff was friendly, the rooms were clean, the pool was great. Only issue we had was that I was on one foot due to a broken ankle, our room was on the second floor and their is no elevator. If you can't do steps ask for the first floor!

Review collected in partnership with Ramada

Helpful?
Thank Amy V
GalenaRamada, Guest Relations Manager at Ramada Galena, responded to this review

Dear Guest, thanks again for staying with us! We hope your foot gets better soon! Don't forget that the Ramada Galena Hotel and Day Spa is staffed 24/7 for any guest needs, including carrying luggage up and downstairs! See you soon! More 

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