Had a great time, good food, relaxing atmosphere. Kelly really treated us Right more
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We stayed here while in the Galena area for one night. We read the reviews on Tripadvisor, like we always do before going anywhere. We were surprised that for the money (150.00) we might get a little more. The service was good and the hotel was clean, however we again were disappointed because of thin walls. We have a sound... more
I would like to thank you for choosing to stay at the Galena, Country Inn & Suites! I definitely understand that you had many other hotels to choose from and disappointingly enough, you did not enjoy your stay with us. We truly regret not living up to our standards and want to make sure you are aware we take your...
My family and I stayed at this Country Inn & Suites in 2007 and loved the place. We were not disappointed the second time around (in October of 2009). We had a suite with a whirlpool tub and a king sized bed. The room was great! I requested a pack-n-play bed for my 2.5 year old daughter, and it was... more
Staff friendly, polite, always willing to help. If there isn't something just quite right for you they will do everything they can to make it right, right down to having the cookie jar filled and fruit to snack on. The rooms are always clean and fresh. The linens are nice never worn looking, comfy beds, appliances always clean and working... more
The hotel was very accomodating with many room choices to meet all needs. It was very comfortable and quite place to call home each evening after a day traveling to Iowa, Illinois and Wisconsin each day a different direction. Breakfasts were wonderful and the Front Desk staff, General Manager and Sales Manager, Dana Bennett were great. All needs were met... more
The staff, in particular, an assistant manager Dana, was fantastic. Presented with some serious health concerns I had for my sisters, who were travelling with me, she went totally out of her way to make our stay possible. I'm forever grateful to her for making our little holiday possible! The Goldpoints programme is well worth the short time it takes... more
The staff was very friendly, the room was clean, the pool was great, free in-room wi-fi, it wasn't noisy (and we were in a room next to the elevator, which I thought would be a problem, but not at all). I'd go back to this hotel, no worries! The only comment I can make that isn't positive is that they... more
Stayed in a 2 queen room, a little on the small side. Very Clean though. Breakfast was fine and they have a nice indoor pool and game room for the kids. The pool has a 75 foot water slide that brings you down VERY fast---and surprisingly there were NO life guards at all! Normally I wouldn't think a lifeguard at... more
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