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Fairfield Inn St. Louis Fairview Heights

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140 Ludwig Drive, Fairview Heights, IL 62208
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1 room 1 guest
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Fairfield Inn St. Louis Fairview Heights
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Fairfield Inn St. Louis Fairview Heights
Fairfield Inn St. Louis Fairview Heights
Fairfield Inn St. Louis Fairview Heights
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (24)
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Chicago
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I found this to be a nice, clean accommodation with friendly, helpful staff. The bed was comfortable, room clean and quiet. The hotel is located within walking distance of nice restaurants. They serve a continental breakfast in the lobby area in the morning, but it's a small area with limited seating. I would definitely stay there again next time I'm... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you so much for the comments regarding your visit to our Fairfield Inn. We pride ourselves on outstanding customer sevice and cleanliness and I am so happy that is what you experienced. We certainly hope to see you again in the future! More 

Elizabethtown, Kentucky, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We checked in very late to this facility, we were using Marriott reward points for this trip. Upon arrival we go to our room and put our belongings down. I stepped over to turn the air on and my foot immediately became wet. The carpet was soaked from the exterior wall over to one of the beds. I immediately called... More 

Was this review helpful? Yes 3
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate your feedback regarding your visit to the Fairfield Inn Fairview Heights. Your comments have already been shared within the organization in effort to improve upon our product and services. We appreciate your business and feedback! More 

Travelers are raving about these Fairview Heights hotels

1 review
5 of 5 stars Reviewed July 20, 2015

I stayed at the Fairfield this weekend and I must say I experienced the best service in my years of travel. The young man that checked me in went out of his way to help me, breakfast and girl working were great, even the housekeepers spoke every time they saw me. Yes yes hotel is old and needs some renovation... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent visit to the Fairfield Inn Fairview Heights. I am so glad that my staff took such great care of you this weekend! We strive to deliver the absolute best service in the area and I am so glad to hear that we followed through on that promise... More 

Marietta, Georgia, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 19, 2015

Booked a room at this hotel using points while traveling. I was surprised when it was only 15,000 points. We arrived after a long day of traveling to find a dirty, smelly lobby. My husband asked to see the room before we checked in and it reeked of smoke. We immediately cancelled reservation and drove another hour and a half... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate you taking the time to complete a review regarding your experience at our Fairfield Inn. We pride ourselves on delivering top notch customer service and a clean hotel, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the smell and cleanliness of the lobby area and the smell of... More 

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed July 18, 2015

It started with the filthy/scuffed up entrance door. There were customers sitting on the bench at the front door smoking and drinking. They didn't have the room we booked, a king suit with a sofa. They said they were full and couldn't accommodated our reservation.The carpet in the room wrinkled and needed to be replaced or at least cleaned and... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent visit to our property. I can certainly understand how disappointed you must've been and I apologize for your experience. Your comments have been shared with the hotel staff as well as our corporate office in effort to improve upon our product and service. Thank you again for... More 

Newport, Wales, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 7, 2015

Only stayed here because I used my points for a free stay and was traveling through. But don't waste your points! Not worth the 15,000 points - not worth 7,500. Arrived during major storm and front desk clerk watched as myself (female) and my daughter struggled with door and luggage - finally helped after standing and watching for what seemed... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate you taking the time to complete a review regarding our Fairfield Inn Fairview Heights. We pride ourselves on delivering a memorable hotel experience and it apprears that we have unfortunately fallen short of our goal during your visit. Please accept our sincere apology for your experience. Your experience has been shared with our entire team in an effort... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 3, 2015

hotel is nice and clean. guest services are very nice and helpful. coffee is always fresh and available. our room was good and comfortable and clean. the air conditioning is sub standard in our room. 301...very humid. was not pulling the humidity out. bathroom fixtures are loose when turning on. pool is a good feature. nice and warm after traveling.... More 

Was this review helpful? Yes 2
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your visit to the Fairfield Inn Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the A/C unit and the loose bathroom fixtures. We have... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 29, 2015

We stayed here and took the train to see the game. The front desk clerk was very friendly, but he did not seem confident and it was hard to hear what he was saying. Room was clean. Beds were comfortable. They could benefit a lot if they pay more attention to detail. For instance, the tub did not drain well... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to provide your feedback regarding our Fairfield Inn Fairview Heights. Based on your feedback we see that there is certainly room for improvement. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we appreciate you bringing these items to our attention in... More 

Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 26, 2015

There are a lot of positives about this hotel. What some reviewers are forgetting with their negative reviews is that this is a "lower-cost", economy brand within the Marriott family. So, with those expectations managed ... this is a good hotel. The best things it has going for it are location (right off of 64 and walking distance to a... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. As a valued guest we see that there is room for improvement based on your feedback. We certainly appreciate you bringing the A/C unit to our attention. I am so glad that my staff took such great care... More 

1 review
1 of 5 stars Reviewed June 20, 2015 via mobile

After a day of driving with my young daughters we checked in to this hotel. We are platinum members so we have a lot of experience with Fairfield Inns. I knew something was super wrong when I stepped into the elevator. It smelled so bad. When we got off of the elevator I was hit with a REALLY muggy smelly... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete the reviewe in regards to your recent stay at the Fairfield Inn St. Louis Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for my team not contacting you... More 

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