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Fairfield Inn St. Louis Fairview Heights

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140 Ludwig Drive, Fairview Heights, IL 62208
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Fairfield Inn St. Louis Fairview Heights
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71 Reviews from our TripAdvisor Community

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Traveler rating
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newport, Wales, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed today NEW

Only stayed here because I used my points for a free stay and was traveling through. But don't waste your points! Not worth the 15,000 points - not worth 7,500. Arrived during major storm and front desk clerk watched as myself (female) and my daughter struggled with door and luggage - finally helped after standing and watching for what seemed... More 

Was this review helpful? Yes
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

hotel is nice and clean. guest services are very nice and helpful. coffee is always fresh and available. our room was good and comfortable and clean. the air conditioning is sub standard in our room. 301...very humid. was not pulling the humidity out. bathroom fixtures are loose when turning on. pool is a good feature. nice and warm after traveling.... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your visit to the Fairfield Inn Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the A/C unit and the loose bathroom fixtures. We have... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

We stayed here and took the train to see the game. The front desk clerk was very friendly, but he did not seem confident and it was hard to hear what he was saying. Room was clean. Beds were comfortable. They could benefit a lot if they pay more attention to detail. For instance, the tub did not drain well... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to provide your feedback regarding our Fairfield Inn Fairview Heights. Based on your feedback we see that there is certainly room for improvement. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we appreciate you bringing these items to our attention in... More 

Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

There are a lot of positives about this hotel. What some reviewers are forgetting with their negative reviews is that this is a "lower-cost", economy brand within the Marriott family. So, with those expectations managed ... this is a good hotel. The best things it has going for it are location (right off of 64 and walking distance to a... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. As a valued guest we see that there is room for improvement based on your feedback. We certainly appreciate you bringing the A/C unit to our attention. I am so glad that my staff took such great care... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

After a day of driving with my young daughters we checked in to this hotel. We are platinum members so we have a lot of experience with Fairfield Inns. I knew something was super wrong when I stepped into the elevator. It smelled so bad. When we got off of the elevator I was hit with a REALLY muggy smelly... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete the reviewe in regards to your recent stay at the Fairfield Inn St. Louis Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for my team not contacting you... More 

Travelers are raving about these Fairview Heights hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015 via mobile

Stayed at the Fairfield Inn for 2 days. Everything was great. Rooms were clean and front desk was great. Very to close interstate 64 and Scott Air Force Base . There is no onsite fitness center, but you have access to Planet Fitness through the hotel.

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “3”; however, we also noticed that there were several missed opportunities. Please accept our apology for not... More 

Kansas
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 11, 2015

Since I'm a "Marriott girl" I no doubt let that bias influence some of my reviews but this hotel has me scratching my head. They try hard, they really do. Thomas welcomed us (my 12 year old granddaughter and me) warmly upon checkin yesterday, giving us floor and location options. We ended up in room 122 closest to the I-64... More 

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a reveiw regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the temperature of the pool during your... More 

Decatur, Illinois
1 review
5 of 5 stars Reviewed May 8, 2015

Fairfield Inn Fairview Heights/St. Louis is a well managed hotel. Great rooms, great beds, great staff, and great breakfast. I've spent multiple weeks here with my job and had 0 issues or complaints. Great service.

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for sharing your experience at the Fairfield Inn St. Louis Fairview Heights. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer... More 

1 review
5 of 5 stars Reviewed April 15, 2015 via mobile

This hotel is located near many great restaurants and a mall. The rooms and common areas are clean. The breakfast was plentiful and the staff made you feel like family. They were very attentive, helpful and did things like handed you a water bottle on your way out the door and cleared your breakfast table.

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

It was our pleasure serving you and your colleagues this week! Thank you so much for the outstanding comments regarding your visit and my team! We certainly hope to see you again soon! More 

Peoria, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 2, 2015

Hotel is located very well - close to highway and many restaurants as well as large mall. Very easy to get into Scott AFB. Staff are some of the most friendly I have met at a hotel. Rooms are adequate - some updates are needed. Overall - good stay

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to offer feedback regarding our Fairfield Inn Fairview Heights. You are absolutely correct that we could us some updates to the property however I am so pleased that my staff took such great care of you during your visit here with us! Thank you again for your time and feedback; we certainly hope to... More 

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34 photos of this hotel

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