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Fairfield Inn St. Louis Fairview Heights

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140 Ludwig Drive, Fairview Heights, IL 62208
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1 room 1 adult
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Fairfield Inn St. Louis Fairview Heights
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80 Reviews from our TripAdvisor Community

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Glen Daniel, West Virginia
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed November 18, 2015

This property is in a nice area and has a very friendly, helpful staff but the property is in serious need of updating. Superior properties are available in the area for the same money. Go else where!

Helpful?
Thank mathmus1
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Mathmus1, I apologize for the condition of the property. We are currently making changes that will update the facility. I do appreciate your feedback and will pass it on to the appropriate team members. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

I was very pleaded with this hotel. The staff here went beyond what I expected to make my trip exceptional! Front desk manager Isiah Hoskins helped me to get the best rate for the hotel, even getting my reservation cancelled so I could save $15.00 a night! Housekeeper Angie left me a note saying she noticed I was low on... More 

Helpful?
Thank KYJimCindy
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for your feedback. We pride ourself on customer service and I am glad that you were able to experience our staff's efforts. Hope you got some great deals from our local shops! More 

Brooklyn, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 11, 2015

Stayed here last Sunday, checked in for one night. Hotel was reasonably clean if a little worn. A few things were lacking. I was very thirsty when I arrived so I looked for ice machine/vending machine immediately. There was only one, on the first floor. The vending machine was out of order so we had to leave the hotel to... More 

Helpful?
Thank erbnyc
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

I apologize for any inconvenience you encountered with our soda machine being out of order. Pepsi has been informed. Thank you for your feedback and we are making every effort to correct this issue. More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 22, 2015 via mobile

Easy access off of highway, nice staff at check-in. Clean well maintained room, rooms on the large size which was nice. Lots of options for eating very close by which was nice. Small indoor pool, free wifi and breakfast in the morning.

Helpful?
Thank db64_13
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We are making changes to the hotel daily and welcome all feedback to create a better guest experience. Once again, thank you. More 

Chicago
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 18, 2015

I found this to be a nice, clean accommodation with friendly, helpful staff. The bed was comfortable, room clean and quiet. The hotel is located within walking distance of nice restaurants. They serve a continental breakfast in the lobby area in the morning, but it's a small area with limited seating. I would definitely stay there again next time I'm... More 

Helpful?
1 Thank momtrips
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you so much for the comments regarding your visit to our Fairfield Inn. We pride ourselves on outstanding customer sevice and cleanliness and I am so happy that is what you experienced. We certainly hope to see you again in the future! More 

Elizabethtown, Kentucky, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 12, 2015 via mobile

We checked in very late to this facility, we were using Marriott reward points for this trip. Upon arrival we go to our room and put our belongings down. I stepped over to turn the air on and my foot immediately became wet. The carpet was soaked from the exterior wall over to one of the beds. I immediately called... More 

Helpful?
3 Thank Wendy S
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate your feedback regarding your visit to the Fairfield Inn Fairview Heights. Your comments have already been shared within the organization in effort to improve upon our product and services. We appreciate your business and feedback! More 

Travelers are raving about these Fairview Heights hotels

1 review
5 of 5 stars Reviewed July 20, 2015 via mobile

I stayed at the Fairfield this weekend and I must say I experienced the best service in my years of travel. The young man that checked me in went out of his way to help me, breakfast and girl working were great, even the housekeepers spoke every time they saw me. Yes yes hotel is old and needs some renovation... More 

Helpful?
Thank goldy_glocks
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent visit to the Fairfield Inn Fairview Heights. I am so glad that my staff took such great care of you this weekend! We strive to deliver the absolute best service in the area and I am so glad to hear that we followed through on that promise... More 

Marietta, Georgia, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 19, 2015 via mobile

Booked a room at this hotel using points while traveling. I was surprised when it was only 15,000 points. We arrived after a long day of traveling to find a dirty, smelly lobby. My husband asked to see the room before we checked in and it reeked of smoke. We immediately cancelled reservation and drove another hour and a half... More 

Helpful?
Thank Tammy F
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate you taking the time to complete a review regarding your experience at our Fairfield Inn. We pride ourselves on delivering top notch customer service and a clean hotel, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the smell and cleanliness of the lobby area and the smell of... More 

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed July 18, 2015

It started with the filthy/scuffed up entrance door. There were customers sitting on the bench at the front door smoking and drinking. They didn't have the room we booked, a king suit with a sofa. They said they were full and couldn't accommodated our reservation.The carpet in the room wrinkled and needed to be replaced or at least cleaned and... More 

Helpful?
Thank Tom K
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent visit to our property. I can certainly understand how disappointed you must've been and I apologize for your experience. Your comments have been shared with the hotel staff as well as our corporate office in effort to improve upon our product and service. Thank you again for... More 

Newport, Wales, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 6, 2015

Only stayed here because I used my points for a free stay and was traveling through. But don't waste your points! Not worth the 15,000 points - not worth 7,500. Arrived during major storm and front desk clerk watched as myself (female) and my daughter struggled with door and luggage - finally helped after standing and watching for what seemed... More 

Helpful?
1 Thank Kevin I
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate you taking the time to complete a review regarding our Fairfield Inn Fairview Heights. We pride ourselves on delivering a memorable hotel experience and it apprears that we have unfortunately fallen short of our goal during your visit. Please accept our sincere apology for your experience. Your experience has been shared with our entire team in an effort... More 

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