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Fairfield Inn St. Louis Fairview Heights

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140 Ludwig Drive, Fairview Heights, IL 62208
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Fairfield Inn St. Louis Fairview Heights
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Fairfield Inn St. Louis Fairview Heights
Fairfield Inn St. Louis Fairview Heights
Fairfield Inn St. Louis Fairview Heights
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66 reviews from our community

Traveler rating
    15
    24
    17
    8
    2
See reviews for
21
13
7
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at the Fairfield Inn for 2 days. Everything was great. Rooms were clean and front desk was great. Very to close interstate 64 and Scott Air Force Base . There is no onsite fitness center, but you have access to Planet Fitness through the hotel.

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “3”; however, we also noticed that there were several missed opportunities. Please accept our apology for not... More 

Kansas
Top Contributor
52 reviews 52 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Since I'm a "Marriott girl" I no doubt let that bias influence some of my reviews but this hotel has me scratching my head. They try hard, they really do. Thomas welcomed us (my 12 year old granddaughter and me) warmly upon checkin yesterday, giving us floor and location options. We ended up in room 122 closest to the I-64... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to complete a reveiw regarding your recent stay at the Fairfield Inn St. Louis Fairview Heights. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the temperature of the pool during your... More 

Decatur, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Fairfield Inn Fairview Heights/St. Louis is a well managed hotel. Great rooms, great beds, great staff, and great breakfast. I've spent multiple weeks here with my job and had 0 issues or complaints. Great service.

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for sharing your experience at the Fairfield Inn St. Louis Fairview Heights. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer... More 

1 review
5 of 5 stars Reviewed April 15, 2015 via mobile

This hotel is located near many great restaurants and a mall. The rooms and common areas are clean. The breakfast was plentiful and the staff made you feel like family. They were very attentive, helpful and did things like handed you a water bottle on your way out the door and cleared your breakfast table.

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Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

It was our pleasure serving you and your colleagues this week! Thank you so much for the outstanding comments regarding your visit and my team! We certainly hope to see you again soon! More 

Peoria, Illinois
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 2, 2015

Hotel is located very well - close to highway and many restaurants as well as large mall. Very easy to get into Scott AFB. Staff are some of the most friendly I have met at a hotel. Rooms are adequate - some updates are needed. Overall - good stay

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Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to offer feedback regarding our Fairfield Inn Fairview Heights. You are absolutely correct that we could us some updates to the property however I am so pleased that my staff took such great care of you during your visit here with us! Thank you again for your time and feedback; we certainly hope to... More 

travelgirl3644
Top Contributor
69 reviews 69 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 14, 2015 via mobile

Huge disappointment! This hotel is not up to Marriott standards. I am a platinum member and stay at Fairfields often and this one doesn't cut it. The hotel needs a major renovation. The hallways are dark and dingy. Our room needs new carpet...tears and rips. The bathroom was very dated....faucets from the early 80's and not well lit. I've stayed... More 

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Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you so much for taking the time to fill out a review regarding my property. I certainly appreciate your feedback; this allows us to work on continual improvement! We are an older property however our daily focus is on ensuring that we provide our customers with outstanding service, a clean hotel and room, as well as ensuring a high... More 

Travelers are raving about these Fairview Heights hotels

Effingham, Illinois
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 6, 2015

My wife and I stayed here to conduct some Christmas shopping and found the facility clean and the front desk clerk very friendly. The breakfast was just OK but for the most part typical of most free breakfast. The location to the mall and other shopping areas is very convenient.

Was this review helpful? Yes 1
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

We appreciate you taking the time completing a review on our property. I am so happy that my staff took great care of you during your visit with us. Thank you so much again and we hope to see you again in the future! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 25, 2014

The staff was very nice, but I had.a bad night here and moved across the street to the newly renovated Hampton Inn. This property is not up to Marriott standards. Interstate noise and noise from other rooms was bad.

Was this review helpful? Yes 2
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you again for taking the time to give us your feedback on your visit as without it we are unable to improve. I have shared your comments regarding our need for renovation with my Management company. We pride ourselves on outstanding customer service and cleanliness and I hope that is what you found during your visit here with us!... More 

Senior Contributor
34 reviews 34 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 17, 2014

This is a nice property with good furnishings and a comfortable bed. Of all the hotels where we've stayed, this one had the best guest information binder. A small thing, but one that can be useful or annoying, and this was was very nice. It was also great not to have to worry about a WIFI password. Only thing that... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you so much for your great comments regarding our property. I certainly appreciate you taking the time to let people know about your great experience. I will make sure that my staff keeps an eye out for the issue with the sink and appreciate you bringing that to my attention. Thank you again! More 

virginia
Top Contributor
77 reviews 77 reviews
45 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 28, 2014

Clean, safe, close to Scott AFB and surrounding businesses and a friendly staff. Overall rating is just fair. Hotel seems to only been given minor updates and has not gotten the full scale new Fairfield overhaul that many in this chain have recently got. I will agree that it was a surprise that the front door is a pull open... More 

Was this review helpful? Yes
Janessa C, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you so much for taking time to fill out a review regarding my property. I am so glad that my staff took such great care of you and that you were able to take in the city. You are absolutely correct that we are in need of a full renovation however we do everything we can on property to... More 

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