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Hampton Inn St. Louis/Fairview Heights

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150 Ludwig Drive, Fairview Heights, IL 62208
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Hampton Inn St. Louis\/Fairview Heights
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214 Reviews from our TripAdvisor Community

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Sycamore, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

My friend and I were there for the IHSA Bowling tournament and my son's bowling team and most families stayed there. I thought everything was great. Staff was friendly, room was wonderful, food in the morning was great. The only negatives I would give would be the pool was closed for maintenance( though they could use the pool at the... More 

Helpful?
Thank ndt0907
Marcellus A, Guest Relations Manager at Hampton Inn St. Louis/Fairview Heights, responded to this review

Nancy - You are totally awesome for taking the time to write this review. Thanks a lot! We earnestly apologize for the lack of pool time we could provide you, the family, and the teams; however, we are happy you guys were able to splash around at our sister property (Fairfield Inn). Once again, thanks so much for taking the... More 

Smiths Grove, Kentucky
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Checked inn at about 1130..getting someone to come to the door was our first issue. The lady who finally came was very nice but their computer system was down so she didn't give us any receipt or price on our room...she told us she was going to give a discount for the issues. We get up this morning after our... More 

Helpful?
Thank punkydifle
Marcellus A, Guest Relations Manager at Hampton Inn St. Louis/Fairview Heights, responded to this review

Hi! And thank you for taking the time to write this review. Please know we at the Hampton Inn would love to make sure each of our guests leave here happy, if not elated with our services. I would like to speak with you when time permits. My name is Marcellus; I am the AGM (Assistant General Manager) here at... More 

Minneapolis
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

From the street, this Hampton Inn looks nice, like others. I completed my check-in online, which worked well. The front desk made no mention of my Hilton Honors status. All staff members encountered were slow and not welcoming. The front desk person bumped me out of her way while she was getting her coffee one morning. The elevator button in... More 

Helpful?
Thank MSPTraveler2
Marcellus A, Guest Relations Manager at Hampton Inn St. Louis/Fairview Heights, responded to this review

Greeting and Salutations - On the behalf of this hotel and the HHonors program, I earnestly apologize we over looked the loyalty you have given to the company. Please know, I will work diligently to make great strides to improve our guest service. If you are ever in the area again, I would love to specially make your reservation (with... More 

Travelers are raving about these Fairview Heights hotels

Madisonville, Kentucky
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

From the front desk to the breakfast staff everyone was very friendly. Room was very nice and clean. Hampton's are my favorite stay for the price. Will stay here again:) You won't go wrong with this one. Just far enough from the city to get some rest.

Helpful?
Thank Brad M
Marcellus A, Guest Relations Manager at Hampton Inn St. Louis/Fairview Heights, responded to this review

Brad - If no one has told you today, you rock! Thanks for taking the time to write this review, and we look forward to your next reservation. Once again, thank you for your time spent at our location! More 

Urbana, United States
1 review
3 of 5 stars Reviewed December 8, 2015

The room and lobby were very nice. The staff was also very nice and helpful, but it was very easy to know that the hotel was not well staffed when we were there. No one was at the service desk upon arrival and the worker who helped was not a service desk worker.

Review collected in partnership with Hampton

Helpful?
Thank Samantha P
Marcellus A, Guest Relations Manager at Hampton Inn St. Louis/Fairview Heights, responded to this review

Samantha - Great observation... :-D During your stay, we were short-handed; on top of that, we (as in myself and the GM) recently began our positions here. However, all is well. And the entire team and I are working effortlessly to change the atmosphere. Thank you for your spoken words. #EveryLittleBitHelps We hope to see you again soon! ;-) More 

Fairview Heights,Illinois, United States
1 review
2 of 5 stars Reviewed December 2, 2015

Daughter found a mouse in her room. They moved 4 girls into a one bed room. My Daughter moved into my room for the weekend. Girl at checkout could have cared less about the inconvenience. Her only concern was which room the girls got moved into. She finally apologized when I was about three feet from the door.

Review collected in partnership with Hampton

Helpful?
Thank Tim G
1 review
5 of 5 stars Reviewed December 1, 2015

I have stayed at this hotel in the past when we visited Hannibal, MO and will again when we return. The hotel is off the highway and very quiet. The staff have always been very friendly and helpful. The food served for breakfast was hot or cold as each offering was supposed to be and the staff made sure the... More 

Review collected in partnership with Hampton

Helpful?
Thank O3872VAnancyb
Belleville, United States
1 review
3 of 5 stars Reviewed November 23, 2015

Room was old and smelt moldy. Pillows were very soft and did not support the head. Highway noise was loud. Staff was good. Price was high considering the time of week and occupancy. Will not go back to this location again.

Review collected in partnership with Hampton

Helpful?
Thank William H
Benton, Illinois
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 20, 2015

Quick family get away to enjoy the weekend. Hotel was a bit outdated with a bathroom so small the door barely cleared the counter and toilet! The pool was rust stained in many spots and there was no hottub. Bed slept well and breakfast was good along with friendly staff. Will stay at a different Hilton property next time in... More 

Helpful?
Thank nathan e
chapel hill, United States
1 review
3 of 5 stars Reviewed November 11, 2015

reasonable accommodations for the price, and the breakfast was better supplied than expected, but it's close to the interstate so don't get a room on that side of the building - couldn't sleep with the constant truck noise.

Review collected in partnership with Hampton

Helpful?
Thank James S
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