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Comfort Suites

Certificate of Excellence
2.5 of 5
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137 Ludwig Drive, Fairview Heights, IL 62208
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1 room 1 guest
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116 Reviews from our TripAdvisor Community

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Traveler rating
    54
    34
    12
    10
    6
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48
27
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (29)
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There are newer reviews for Comfort Suites
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Puerto Morelos
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 15, 2012

I must say this hotel was a disappointment. Major carpet stains , tub drain with large black spot, tub surround had a pink film around it and worst of all pubic hair in bed. Didnt feel comfortable sleeping, showering or even walking on carpet floor. Fridge very loud. Will not return to this hotel. I was on 1st floor and... More 

Was this review helpful? Yes 3
O'Fallon, Missouri
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 13, 2012

We stayed there for 3 days and it was very comfortable and clean. I thought it was a very nice place to stay. The rooms were very clean and the staff was excellent. We were on the first floor and did not hear any noise at all. We will stay there again. The breakfast was average. This was very close... More 

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Ohio
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed September 4, 2012

I recently stayed at this property during a weekend trip to visit my son. The property overall was clean and neat. However, there were a lot of stains in the carpeting throughout the property and in our room. The property is conveniently located for quick trips to St. Louis. There are many choices of restaurants within walking distance (Joe's Crab... More 

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Illinois
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed August 13, 2012

I was very disappointed in this hotel. I booked four rooms and all four couples complained that their carpeting was terribly dirty and stained (a lot). In addition, in our room there was "stuff" on the front of the tub, the caulking needed redone, the jets in the whirlpool were filthy (I would have never considered using it), and the... More 

Was this review helpful? Yes 1
Bonney Lake, Washington
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 11, 2012

The interior corridors were quite nice and brightly lit. The rooms were adequate but cannot say much more. The room here was spacious, but smaller then most Comfort Suites. The staff was nothing special, just going through the motions, nothing more. The breakfast made up for any minor shortfalls. The separate breakfast room and multiple flavors of waffles (blueberry or... More 

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Little Rock ,AR
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2012

Nice place to stay for $90. Breakfast was good and hotel was clean with the exception of spots on our carpet. We enjoy the shopping and resturants close by. We stay here when going to baseball games and ride the train into town.

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Woodbridge, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 18, 2012

The carpets were stained in the corridors and the rooms. Our initial room was not properly cleaned thre was hari and debris on th efloor aroudn the toilet and under the counter in the restroom and the carpet was stained. The second room we were provided the carpet was stained, the room smelled, there was an old worn toliet seat... More 

Was this review helpful? Yes 2
Indianapolis, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 5, 2012

Our family typically stays at hotel chains similar to Comfort Suites. This hotel was not as good as others where we have stayed. Pros: - good location - friendly, helpful front-desk staff - breakfast was fine Areas for improvement: - the housekeeping staff was very rude to me when I had to approach them about a problem with our room.... More 

Was this review helpful? Yes 1
Southern Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 4, 2012

My husband & I stayed here with our two young children for one night in late June. We were supposed to stay for an additional night, but the condition of the room led us to cancel a night. We have stayed at this property at least one weekend annually since it opened 5 yrs ago. Sadly, it appears that what... More 

Was this review helpful? Yes 2
Management response:

Thank you for your review of the Comfort Suites in Fairview Heights. I sincerely apologize for the condition of your room. We are a little over six years old and our staff strives to kee the hotel clean and update. I do believe I was the one that talked to on the day you checked out and I am sorry... More 

Eagan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 4, 2012

We were in town for a youth sports tournament. The hotel was very clean but did show some wear. Two prominent tiles in our bathroom were cracked and our carpet had an 18 inch stain on it near the foot of the bed. Other families from out team also commented that the carpet in their rooms could stand to be... More 

Was this review helpful? Yes
Management response:

Thank you for your recent review of our hotel! As our hotel ages there are some wears and tears that we quickly try to fix to make our guests stay more enjoyable. We are working promptly on cleaning all the carpets in each of our suites and repairing the furniture to ensure safety and cleanliness. As for our breakfast room... More 

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