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Comfort Suites

Certificate of Excellence
2.5 of 5
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137 Ludwig Drive, Fairview Heights, IL 62208
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Comfort Suites
Best prices for: 1 room 1 guest
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Ranked #3 of 11 Hotels in Fairview Heights
Certificate of Excellence 2014
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107 reviews from our community

Traveler rating
    53
    30
    11
    7
    6
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41
27
Solo
0
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (26)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (17)
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There are newer reviews for Comfort Suites
See the most recent reviews
Eagan
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 4, 2012

We were in town for a youth sports tournament. The hotel was very clean but did show some wear. Two prominent tiles in our bathroom were cracked and our carpet had an 18 inch stain on it near the foot of the bed. Other families from out team also commented that the carpet in their rooms could stand to be... More 

Was this review helpful? Yes
Management response:

Thank you for your recent review of our hotel! As our hotel ages there are some wears and tears that we quickly try to fix to make our guests stay more enjoyable. We are working promptly on cleaning all the carpets in each of our suites and repairing the furniture to ensure safety and cleanliness. As for our breakfast room... More 

Arthur, IL
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 21, 2012

I was awaken to a random man in my room at 2:30 am. Comfort Suites can't tell me how he got into my room and has said since I didn't use my deadbolt, then it's my fault. They could not comp my room, but was offered a free night's stay at the same location, which I turned down. I will... More 

Was this review helpful? Yes 3
Management response:

Thank you so much for your review of our hotel! I am appalled to learn that the security of our hotel made you feel uncomfortable during your visit! I do want to let you know that we take all of our guests' security and safety seriously at our hotel! My General Manager and myself are currently investigating this situation so... More 

Omaha, NE
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 30, 2012

We stayed 3 nights in a whirlpool room. Everything was clean, staff were pleasant, and the hotel was in a quiet suburban neighborhood. We visited various sites in the St. Louis metro area. This hotel is about 12 miles from downtown St. Louis, but there are quite a few restaurants and stores nearby. Many of the restaurants are national chains,... More 

Was this review helpful? Yes
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our hotel! I am pleased to learn that you enjoyed our whirlpool king suite and that it was clean and comfortable to your liking! Cleanliness and comfort are our main goals to achieve for all of our incoming guests. We have a wonderful staff that works very hard to provide excellent... More 

Louisville, KY
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 27, 2012

The Comfort Suites in FH, IL was very clean and comfortable. I am somewhat of a hotel snob and I'm very picky about where I stay. We were in town for a wedding and the rest of the family stayed at R Inn and it was dingy, stinky and old. It was so nice to come back to our clean,... More 

Was this review helpful? Yes
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you so much for your review of our hotel! I am glad to hear that we have met all of your standards when booking a hotel! We have a staff that works very hard to keep our hotel clean and comfortable to all of our valued guests'! I really love hearing that you enjoyed our indoor pool and took... More 

Pleasant View, TN
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 8, 2012

Very nice hotel with GREAT staff. We had booked two nights in a neighboring hotel. The other hotel was NOT meeting our expectations. I called the front desk and asked about getting a room for the second night. The gentleman was EXTREMELY helpful and even offered to let us check in immediately (even though it was only 9AM). We will... More 

Was this review helpful? Yes
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you for your recent review of the Comfort Suites Hotel! I am glad to hear that you decided to stay with us and that our hotel met your expectations! We try very hard to accommodate all of our valued guests' and it pleases me to hear that my staff was able to accommodate you with an early check-in! Thank... More 

Murphysboro, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 19, 2012

Accomadations were nice, clean and friendly. The breakfast had a nice selection and fresh. A family oriented hotel. Could have been a little quieter, but there was a lot of kids and that doesn't bother me, but others it might.

Was this review helpful? Yes 3
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you for your review of our hotel! I am glad to hear that you have enjoyed all of the amenities the Comfort Suites has to offer! I do apologize for the noise you encountered at our hotel. The staff here at the Comfort Suites takes pride in providing excellent customer satisfaction and I suggest to let my front desk... More 

Top Contributor
70 reviews 70 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 19, 2012

This location was more than what meets the eye. The staff is so friendly that I felt I've known then for years. The front dest staff, particularly Penny was amazing. She checked me in without a single issue and she knew her stuff. The hotel throughout was very clean and modern, rooms are spacious and the beds were very comfortable.... More 

Was this review helpful? Yes 4
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thanks for your great review of our hotel and staff! As the front office manager I am very pleased to hear that my staff was accommodating to you during your stay! I will pass this review to Penny as she will be very excited to hear of the great job she is doing with us. My entire staff works very... More 

Perry, Ks
Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 13, 2012

Very nice hotel. Staff was wonderful. Room was quiet and very clean. Bed was very comfortable. Price was very reasonable. Breakfast the next morning was very good. We ordered delivery from Imo's Pizza. We had the lasagna and grilled chicken salad. It was delicious. They said they would deliver within 30 to 45 minutes and our food was delivered within... More 

Was this review helpful? Yes 3
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our hotel! I am very pleased to hear that you enjoyed our many offerings here at the Comfort Suites. We take pride in providing the best service to our valued guests' such as yourself. We are glad that you had a taste of St. Louis' most popular pizzeria! I recommend you... More 

O'Fallon, Illinois
Top Contributor
128 reviews 128 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 24, 2012

Spent five nights here and was very satisfied. On the weekend lots of local children and their parents have rooms there to use the pool, etc. A little noisy, but weeknites seemed as though we were the only ones there. People were friendly, facilities clean and morning breakfast very nice and good variety. Close to shopping and only ten minutes... More 

Was this review helpful? Yes 3
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you for your wonderful review of our hotel! I am pleased to hear that you were very satisfied with your stay and that you felt as if you were the only ones at our hotel after the busy weekend we had! Our staff strives to keep all of our guests' comfortable, relaxed and right at home! It's great to... More 

Sedalia, Missouri
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 5, 2012

We decided spur of the moment to visit our daughter and her family in Belleville il. we usually stay with them but this time we wanted pool time with our 7 yr granddaughter. We had a great time. Breakfast was good. We got a great rate from Travelocity. The hotel sits back from the major roads so was very quiet.... More 

Was this review helpful? Yes 3
FVHComfortSuites, Front Office Manager at Comfort Suites, responded to this review

Thank you for your review of our hotel! We are glad to hear that you enjoyed our many amentities such as our free hot breakfast and indoor heated pool! We enjoy the fact that you liked our location as we are situated off of major highways. In regards to more queen squites, I will pass this comment to our General... More 

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