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Four Points by Sheraton Fairview Heights

Certificate of Excellence
319 Fountains Parkway, Fairview Heights, IL 62208
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Four Points by Sheraton Fairview Heights
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Four Points by Sheraton Fairview Heights
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209 Reviews from our TripAdvisor Community

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Traveler rating
    76
    74
    35
    15
    9
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60
45
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61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • All months
    (209)
  • Mar-May only
    (64)
  • Jun-Aug only
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    (52)
  • Dec-Feb only
    (39)
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Champaign, Illinois
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

My mother and I stayed here for one night to attend an event in nearby St. Louis. This was my third stay at the hotel, and I had fond memories. But the property is starting to show its age. The parking lot is littered with potholes. The carpets in the hallways are pulling apart and frayed. The room seemed clean... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed here for a friends wedding...besides the room being filthy, several rooms in the wedding block had their cards for the reception stolen. Including ours! Hotel staff was extremely rude and would not take any responsibility for the robbery. It happened while all the guests were at the church....seems pretty obvious to me that it was some one from the... More 

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Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was nice and place is clean and convenient. Rooms are dated. Doesn't have the heavenly beds. My drains we very slow. Up over my ankles in water with a short shower. Breakfast buffet didn't look good and I opted to eat out at a restaurant. Workout room is functional with 4 working machines. Small indoor pool. It is an... More 

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Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed at this property during a recent road trip. We chose this hotel due to the easy access to the interstate. There are also plenty of restaurants in the near vicinity. We booked our stay though SPG website. Check in was easy although we had to wait a few minutes because no one was manning the front desk. We... More 

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Somewhere, USA
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our first stay at a Four Points as we received a great rate through a 3rd party website. I definitely wouldn't pay their regular rack rates, especially since it does not include breakfast. I did receive a minifridge in our room upon request, however it had not been cleaned and had some mold growing. It was a good,... More 

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Saint Louis, Missouri
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I must state up front that we have used this particular hotel for a bi annual conference and they always excel!! The front desk staff is helpful and always smiling. And Brian, the gentleman assigned to our con to run for us all weekend is a gem! He often has our vendor mart set up done before we even arrive!... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for your wonderful feedback! We have a team driven by the experiences we hear about from our guests. Each one of us looks for opportunities to create a lasting, personal and memorable time for each person during their stay. We share all of the feedback we receive with the team and on behalf of them, we do, truly,... More 

Springfield, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Easiest way to say this is to say not to stay here until the rooms have been cleaned and sprayed for bugs. Checked in late last night for business the next morning. I do have a high bar for rooms like this - clean and free of bugs. Unfortunately, neither expectation was met. I ended up checking out within an... More 

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Farmington, Missouri
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Fairview Heights for a baseball tournament. This motel was convenient for the field. There were plenty of restaurants within a short driving time. Our room was on the top floor (4th). It was very quiet and clean. It was a good choice for the area. The Wi-Fi worked well and was easy to connect.

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Cincinnati, Ohio
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed June 12, 2015

I have to second the opinion of a prior reviewer. We stayed here several notes ago and I have debated about my review. But in good conscience I have to say how we found it.... Room was the nastiest room have ever stayed in. Carpet hadn't been vacuumed in a long time. The drywall in window area was peeling and... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you very much for taking the time to share your candid feedback. We are all so sorry this took place while you were with us. This is not the typical guest experience and I'm certain this was not what you expected. I wanted to let you know what's happened since. It’s Feedback like this that allows us an opportunity... More 

Springfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have stayed in this conveniently-located hotel a handful of times now, and have never been disappointed. Each time the room has been clean, the beds have been very comfortable, and the service has been both friendly and responsive to my needs. The breakfast buffet has been great too. It is not plush or extravagant, as hotels go. But it... More 

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Erica B, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you so much MzMeyer for your review. We love hearing great feedback like this! Can't wait for your next visit!!! More 

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