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Four Points by Sheraton Fairview Heights

Certificate of Excellence
319 Fountains Parkway, Fairview Heights, IL 62208
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1 room 1 adult
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Four Points by Sheraton Fairview Heights
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248 Reviews from our TripAdvisor Community

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Springfield, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel on several occasions and it is a consistently a welcoming and friendly place. The staff goes above and beyond to make the stay memorable. The chefs (Art, Artis,Gloria, and Tim) are extremely talented and will go out of their way to please any palate. They have wait staff that are true professionals. Ariel, Doug... More 

Helpful?
Thank KWD4104
Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed January 2, 2016 via mobile

Stopped to stay for the night. Wouldn't honor the Trip Advisor rate. Thought, okay it's only $10. Then informed the clerk we had a dog. $50 !!! I said for 1 night, she said doesn't matter 1 night or 1 week. We left.

Helpful?
Thank Dave C
Washington DC
Level Contributor
541 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

I needed a place to stop for a day to catch up on business while driving cross country. The wifi was having problems, intermittent would be high praise. if you just need a place to sleep before you cross the river, this is probably a decent choice.

Helpful?
Thank Kauai-Biz-Traveler
Naples, Florida
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 28, 2015

This is a good hotel for a quick one night stay - perhaps where you are trying to get off of the interstate. I would not necessarily recommend it for families etc. The good - the supervisory staff is very accommodating. They have great attitudes and really try hard. The not so good - the hotel is tired. The carpet... More 

Helpful?
1 Thank Kim K
Knoxville, Iowa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 27, 2015

Great rate on a quick stop during a road trip. The room was spacious and clean and the bed comfortable. Internet access included allowed us to catch up on email before we continued on. The only thing that could have made it better would have been if breakfast was included in the morning.

Helpful?
Thank Rick H
James A, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

I would like to thank you for your positive comments regarding our property and amenities! I am pleased you found our location ideal during your time in the area. I am also pleased you found our in room amenities, comfortable bed,and complimentary wireless internet enjoyable. We look forward to connecting with you in the near future. Kind Regards, James Anderson More 

Orlando, Florida
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 10, 2015

Easy highway access. About 20 minutes from downtown St. Louis. AMAZING staff - very friendly and helpful. The room is OK; not super fancy but very comfortable. There is some deferred maintenance on the place but overall a comfortable and pleasant stay. I extended my stay twice instead of changing hotels so my critique is just trying to be honest... More 

Helpful?
Thank Dreamz2Go
James A, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

I would like to thank you for your positive comments regarding our property, service and great staff! I am pleased you found our location ideal during your time in the area. I am also pleased you found our in room amenities, complimentary wireless internet and Best Brews enjoyable. We look forward to connecting with you in the near future. More 

Murphy, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 30, 2015

The room was standard, and water pressure was really good. The hotel does need some renovations and the carpet was dirty and coming up in the hallways. The main thing that was concerning was that the elevator was out of it's inspection window and had been for a couple weeks. That is unacceptable for a Sheraton... We had a Priceline... More 

Helpful?
Thank JB7997
James A, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

We were very happy to read your comments about our hotel. At the same time, we are very appreciative of your feedback relative to the renovations and elevator. Please be assured that your experience will be shared with our management team, as it identifies opportunities we have for making improvements. Thank you for taking the time to write. Kind Regards More 

Joliet, Illinois
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 30, 2015

Got a great rate. Had to stay there... Glad we did. Came into St. Louis for a Blues game. When checking in found out the place was sold out. Took a bit of time to check in. That's all right. Once got to the desk the girl was awesome. So professional and on top of that a genuinely nice person... More 

Helpful?
Thank ffmunson
James A, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello and thank you for your kind review. We are pleased that you enjoyed your stay and you enjoyed the cozy and spacious rooms. We are also very pleased to hear the staff went above and beyond. We strive to make every guest feel like they are at their home away from home and it’s with feedback from our guests... More 

Washington DC, District of Columbia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 28, 2015

I \travel here on business twice a year. The staff, facilities and rooms are wonderful. Staff is friendly and even manages to remember me from 6 months to 6 months, which is always so nice. The facilities are excellent with great meeting space. The kitchen is well staffed, food is tasty and varied as well as well priced. The bar... More 

Helpful?
Thank Sirspet
James A, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for taking the time to share your experience with us. I am glad our team was able to go above and beyond to make your stay more comfortable. We truly believe that connecting to what is important to our customers is very important to our success. We value your business and look forward to having you both back. More 

Chicago
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 16, 2015

I'll start with the positives. They accommodated my request for a room on the top floor away from the elevator. Good selection of pillows. The breakfast buffet was $9 and fine. I had Pricelined the room by blind bidding so I got a great rate. The hotel is near the Metrolink rail line which is very convenient for going to... More 

Helpful?
3 Thank Steve R
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