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Four Points by Sheraton Fairview Heights

Certificate of Excellence
319 Fountains Parkway, Fairview Heights, IL 62208
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Four Points by Sheraton Fairview Heights
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219 Reviews from our TripAdvisor Community

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Traveler rating
    80
    79
    36
    15
    9
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47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (64)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (39)
All months
1 review
5 of 5 stars Reviewed 1 week ago NEW

I was blown away at the concierge customer service shown by not only management, but especially Taylor. She checked my husband and I in and was so pleasant. She was genuinely interested in our stay. Taylor noticed I was in a great mood and I shared I had just received some amazing news from our Dr. at Wash U Barnes... More 

Was this review helpful? Yes
Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Rachel, This is such a great story, thank you for sharing this with us. These opportunities to make personal connections is what drives us each day. It's the best part about what we do for a living and it brings us just as much joy as it does for you. We've shared this story with the entire team and... More 

Fairview Heights, Illinois
1 review
4 of 5 stars Reviewed 1 week ago NEW

Amazing staff and very friendly. Taylor at the front desk was amazing and very accommodating. Will stay at hotel again when in the area. Clean room. Concierge customer service all around great experience

Was this review helpful? Yes
Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Jason, Thank you for taking the time to write about your experience. Its clear that Taylor made a lasting impression on you and she was so pleased to read your comments. We'll see you next time!! -Nick More 

Independence, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed at the Four Points on Saturday evening, August. The facilities are impressive, with what appears to be a nice mid-sized area for conventions, receptions, parties, etc. There was a local 40 Year High School reunion over the weekend there, but that area of the facility is a convenient distance from the rooms so we never... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Brenda, We appreciate your message and the detail. I personally enjoyed reading your comments about our Best Brew we're sampling at the moment. What a program!! Every Four Points partners with a local brewery to offer something on tap for our guests. We have so many breweries available to us, we simply have a few of them come out... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel - located a short distance from the highway. We arrived late into the evening - person attending the desk was very personable and ensured we had what we needed. Room was comfortable and very quiet. Definitely would visit again.

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Patye W! We, very much, appreciate your feedback! Traveling late into the day can be tiresome so we're glad to hear you had a restful time while you were with us. We'll see you next time! -Nick More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Before I booked our rooms I came to look at the hotel. Angie was the sweetest person ever! She showed me the rooms and went out of her way to help me. I booked a whole week after her assistance. The rooms are nice and all the workers have been so helpful and kind to us.

Was this review helpful? Yes
Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Traveler, Thank you for your feedback about your experience and your interaction with Angie. We look for passionate people to be part of the Four Points family and Angie is certainly that! She was so pleased to see her name mentioned and we were very proud to share this message with the rest of the team. Anything you need,... More 

Madison, Alabama
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My family and I stayed here 4 nights in August 2015. We had two rooms with 4 people per room. EVERY night we had to ask for more towels because they only provide 2 per room regardless of the number of people staying. The sheets on the sofa sleeper had not been changed from the previous people. The showers were... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Renee, Thank you for your candid feedback about your experience. Without feedback improvements would take much longer and certainly wouldn't be as focused. We've shared you feedback with the team here and we all wanted you to know how sorry we are that things did not turn out as you had expected. Further, the Housekeeping manager and I have... More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a week long conference with about 50 people. From the check-in to check-out they were some of the most helpful hotel staff that I have worked with. Always there with a smile to work out any issues we were having and happy to help. When one employee was thanked for doing something, she responded by saying, "No problem... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hi Kim, Thank you for sharing your feedback about your stay. We had an amazing week with you and company in town. I've shared your message with the rest of the staff and they all wanted me to share their appreciation. We're a team here and we consider you part of the family. As always, I you need anything, we're... More 

Fayetteville, Georgia, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got "awarded" this hotel through Hotwire and I was quite pleased. Payed $57 for the night and it was worth at least double that. Arrived late, around 11pm. Lady checking me in was friendly and walked some blankets up for me. Lobby area was wonderful, felt much more upscale than similar hotels in this category. Room was normal size.... More 

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Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hi Ben, Thank you for taking a minute to tell us about your experience with the Four Points by Sheraton. We were happy to share your note with the team and they were pleased you enjoyed your visit. Stop by to say hello whenever your in town! Regards, Nick More 

Statesboro, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was nicer than expected based on previous reviews. Staff was friendly! There were a couple of bugs but they were very small and I expected them because of previous reviews. The room was larger than expected and the bed was very comfortable.

Was this review helpful? Yes
Nicholas A, General Manager at Four Points by Sheraton Fairview Heights, responded to this review

Hello Traveler, Thank your for taking the time to write a note about your experience with us. We read each comment and share them during our morning meetings with the team. We were happy to see you were pleasantly surprised by your stay. Should you need anything, we are always here for you. Warm Regards, Nick More 

Greenup, IL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the first time we stayed at this hotel. We were very pleased with everything. The staff was very courteous and helpful. Our room was extremely clean and nice smelling. It was quiet and comforting. We will definitely stay there again. I highly recommend this hotel.

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