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Four Points by Sheraton Fairview Heights

Certificate of Excellence
319 Fountains Parkway, Fairview Heights, IL 62208
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Four Points by Sheraton Fairview Heights
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (39)
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Farmington, Missouri
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were in Fairview Heights for a baseball tournament. This motel was convenient for the field. There were plenty of restaurants within a short driving time. Our room was on the top floor (4th). It was very quiet and clean. It was a good choice for the area. The Wi-Fi worked well and was easy to connect.

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Cincinnati, Ohio
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have to second the opinion of a prior reviewer. We stayed here several notes ago and I have debated about my review. But in good conscience I have to say how we found it.... Room was the nastiest room have ever stayed in. Carpet hadn't been vacuumed in a long time. The drywall in window area was peeling and... More 

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Springfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

I have stayed in this conveniently-located hotel a handful of times now, and have never been disappointed. Each time the room has been clean, the beds have been very comfortable, and the service has been both friendly and responsive to my needs. The breakfast buffet has been great too. It is not plush or extravagant, as hotels go. But it... More 

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Erica B, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you so much MzMeyer for your review. We love hearing great feedback like this! Can't wait for your next visit!!! More 

Jasper, Indiana
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed May 18, 2015

I'm not a tough customer, but I expect a reasonably clean hotel room when I travel. This Four Points failed. At first glance the hotel seems nice, but the longer your visit the more you realize just how worn it is. My room had water damaged ceiling in the bathroom, a dirty carpet (there was even a sticky, dark clump... More 

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Erica B, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you so much for your review and letting us know what we can do to make every experience better and better. We will do everything we can to correct these issues and hope you give us a second chance. More 

Sherman, IL
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 6, 2015

This is my second stay at Four Points for a convention. Each visit I was very pleased. It is very close to the interstate that heads into St. Louis. There is also a lot of shopping and eating areas in the vicinity and neighboring town of O'Fallon. Check-in was quick and easy. There actually were two luggage carts at the... More 

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Erica B, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you so much for your review. Glad you enjoyed your stay and can't wait for you to come back for a 3rd time! More 

Champaign, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 27, 2015

Bought this property through Hotwire for $50.00, was trying to get a hotel in the Collinsville area. This Hotel is not in the Collinsville area but is lumped in with it for some reason, on Priceline they are separate areas. The hotel is just adequate, and $50 seems more than fair for normal price rooms, I routinely win nicer rooms... More 

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Erica B, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

I'm so sorry to hear you didn't sleep well. Our goal is to make people comfortable and we hope you come back and give us another chance. More 

Evansville, Indiana
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 23, 2015

Was steered here with my CLC app at midnight looking for a place to stay. At check in the clerk said they did not accept CLC Lodging and I would have to pay rack rate. This was resolved the next morning but a bit of a hassle at check in. Got a quiet room with two double beds. Room was... More 

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Erica B, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thanks so much for staying with us, hope to see you again soon More 

Orlando, Florida, United States
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed April 16, 2015

I am here for a conference that I am vending at. We drove up from Orlando, 15 hours straight through and arrived at 11 am. Check in time is normally 3 pm but they had us in our room within 45 minutes. The staff here is amazingly accomodating, friendly and very professional. The hotel is clean and we'll maintained. It... More 

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danielletobar, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for your review! We appreciate you taking the time to tell us about your experience. Pleased to hear you enjoyed your stay and hope we'll see you again soon! More 

Chicago, Illinois
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 14, 2015

I stayed here the end of March 2015. After a long drive the check in was very efficient and quick. Front desk staff made good recomendations for dinner. Our room was clean and spacious and bed was very comfortable. The sorounding area had lots of shops and restaurants. I was there for buisiness and would stay again if I had... More 

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danielletobar, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for your review jonmar1! We value this opportunity for guest feedback. SO happy to hear you had a great experience starting at checkin and interacting with our front desk staff. We hope you'll be able to join us again soon! More 

Waterloo, Illinois
2 reviews
4 of 5 stars Reviewed March 31, 2015

My husband and I stayed at the Four Points on March 20, 2015 with a gift certificate we had received at a golf outing. The fact that we weren't paying for our room did not have any impact on the service we received at the front desk, nor with anyone else. It was all excellent, as was the hotel itself,... More 

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danielletobar, Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for your review Deb! We couldn't be more pleased with your review and your experience staying with us. We are glad Amy was able to make your special day even more special. We hope you'll make it a yearly tradition and join us next year! Happy Anniversary! More 

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