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Four Points by Sheraton Fairview Heights

3.0 of 5 319 Fountains Parkway, Fairview Heights, IL 62208
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Four Points by Sheraton Fairview Heights
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Four Points by Sheraton Fairview Heights
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170 reviews from our community

Traveler rating
    61
    64
    29
    10
    6
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49
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville, Ky
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a last minute booking, so I didn't have much to research. Overall, it was fine and met our needs. We were in room 212, second floor. There was a large air handler outside, and whenever it kicked on, the room would vibrate. Breakfast seemed a little on the pricey side, for what you got. Especially, if you have... More

Was this review helpful? Yes 1
Louisville, KY
Top Contributor
103 reviews 103 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Four Points for two nights while attending a local soccer tournament. The desk attendant was nice and checked us in quickly. The first room we got the air didnt work but the staff was quick to correct this and very quick to help. The staff was very nice to our group and very helpful. The bar... More

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West Lafayette, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel lobby and room were very clean. Carol and Crystal were very hospitable and answered all our questions. The breakfast buffet was very good, we have been to other breakfast buffets and this one did not compare to any others. Chef Brandon had a delicious potato casserole that was delicious and the eggs were not dry and stale. Our... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we are here from Nashville,TN for two weeks.. the hotel was great! all the concierge was very helpful and nice. we ordered room service A LOT being that we were here so long and Amy was the greatest she took very good care of us and made sure we had everything we needed and some! I hope she gets a... More

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Valencia, Spain
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights with a group of colleagues. Breakfast was fine, not so many choices but the lady cooked "eggs with cheese and mushroom" very well. Reception and the other staff were helpful and smiling. If you are travelling as a tourist, I would not advise to stay at this hotel because it is considerably far away... More

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Illinois
Top Contributor
56 reviews 56 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 15, 2014

I stayed at this hotel for a conference. The rooms are clean, but nothing spectacular. The conference facilities are nicer than the rooms. I wouldn't hesitate to stay here again. It is close to the St. Clair Square Mall, which makes it an easy access point for the Redbird Express and Cardinal games.

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for your feedback. I'm glad you enjoyed your stay and also the conference you were here for. I'm glad the rooms were clean and also glad to hear that you would stay with us again because you like the location being close to the mall. Take care! More

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014

This was a great Four Points Sheraton!! Breakfast was wonderful--2 great cooks- The servers were nice and friendly-Krista front desk clerk was very nice although we think she needed more training in the booking and billing of the points system and we were upgraded only to be moved the next morning which was ok even though we were SPG members--The... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for taking the time to send a response and give us some feedback about your recent visit. I'm glad that everyone that you came in contact with at the front desk, the chef's, and also the housekeeping and maintenance department were friendly and kind as also very helpful. We hope to see you again if you're ever in... More

Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

Wonderful, helpful staff! Easy Check-in ! Clean rooms! Tasty morning breakfast, especially the sausages! Nice bar! Short drive to St. Louis where ther is a casino to keep you busy in the eveing and some very nice restaurants for dining. I recommend this hotel and would stay at it again.

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for feedback. I'm glad you enjoyed the conference and the sausage at breakfast. I'm glad that our staff was kind an courteous and that you had a great time here. Thank you and we hope to see you again whether it's for a conference or you just need a getaway. Take care! More

Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

This hotel was quite decent. Rooms were nice. The breakfast in the restaurant area was decent. The room service also was nice. All of the staff were friendly and kind. Not a four star hotel but decent enough to have a few good night's stay.

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Thank you for you feedback and I wish your stay was more than decent. I'm glad that you will come back to stay with us and we would hope then that we make your stay excellent for the next stay and also for stays after that. Take care! More

Tampa,fl
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 4, 2014

After a drive from North Platte, NE and a rush hour drive through St. Louis - this was a welcome oasis. The staff was exceptional. The dining facility and bar was very nice. The food was excellent and not over priced. The room was spot-on. For this price - a breakfast should be included. Easy on-off to the interstate. From... More

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Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review

Well thank you for taking the time to give us your feedback. Im glad you enjoyed the upgrade and I'm sorry you had to move to another room but I'm glad that your overall service you received from our staff was excellent. Thank you for staying with us and we hope to see you again if you're ever in town... More

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Additional Information about Four Points by Sheraton Fairview Heights

Address: 319 Fountains Parkway, Fairview Heights, IL 62208
Phone Number:
Location: United States > Illinois > Fairview Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Fairview Heights 3*
Number of rooms: 120
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Also Known As:
Four Points By Sheraton Fairview Heights Hotel Fairview Heights
4 Points By Sheraton Fairview Heights
Sheraton Fairview Heights
Four Points Fairview Heights
Fairview Heights Four Points
Fairview Heights Sheraton

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