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Holiday Inn St. Louis-Fairview Heights

Certificate of Excellence
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313 Salem Place, Fairview Heights, IL 62208
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Holiday Inn St. Louis-Fairview Heights
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Holiday Inn St. Louis-Fairview Heights
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129 reviews from our community

Traveler rating
    89
    24
    5
    4
    7
See reviews for
36
22
11
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Matteson, Illinois
Top Contributor
58 reviews 58 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this location for a leisure;y weekend getaway. I found the desk clerk to be extremely pleasant and polite, He acknowledged my arrival and even remembered my name when I returned from shopping, Impressive! The rooms were very nice, Everything was very clean and I felt really relaxed and comfortable, The wi-fi was good and fast enough for what... More 

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Springfield, Illinois
Top Contributor
88 reviews 88 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the best Holiday Inn I've stayed in -- I try to avoid the brand whenever and wherever possible -- in years. It's clean as can be, from the lobby to the room. Staff at the front desk was pleasant and very efficient (always appreciated later at night). I did not try they lobby bar or the "restaurant" which... More 

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Oceanside, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2015 via mobile

We stayed here for a week, on a last minute change of plans, but we couldn't have been more pleased. The staff was friendly and helpful, the rooms were spacious and clean with great amenities. The bathroom had a lot of extra shelving area to house all of your toiletries, unlike most hotels. Plenty of restaurants and shopping nearby and... More 

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Bolingbrook, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Just spent a weekend with the family at the Holiday Inn. Accommodations where nice, hotel was clean and staff very helpful. Did not use the pool or fitness center due to scheduled family time. Location is within distance of food and shopping. We will stay again in the future.

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1 review
3 of 5 stars Reviewed December 31, 2014

If this hotel had been great, I would have written a commensurate review...but it was not. I'm an IHG member and we stay usually at Holiday Inn Express (HIE) hotels but I inadvertently booked this Holiday Inn thinking it was a HIE. The good part about this hotel was the staff...they were very nice and super-accommodating, but that simply did... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear Larry M, Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back... More 

Farmer City, Illinois
Top Contributor
54 reviews 54 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 31, 2014

I used reward points to stay at this hotel for one nite. Booked online due to points usage, and other than looking at location, ease of access, etc...never much looked at other things. Was very surprised to learn that it did not come with breakfast. Although there was a restaurant on site, it seemed way overpriced for a breakfast...although I... More 

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Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 9, 2014

Front desk staff NEVER around. Front Desk was empty when I tried to get a room, waited 5 minutes, should have been my first clue. Restaurant was HORRIBLE. Empty on Saturday, should have been a clue. Ordered Fettuccine Alfredo with chicken, was served soupy cheese sauce (could have been soup because it never thickened) and Penne pasta. When I asked... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear djbrm, Thank you for your candid feedback. I am glad to see that the location of our hotel was convenient for your needs as shown on your generous 5 star rating. And also thank you for the four star rating you have given for our property's cleanliness. On the other hand, please accept my sincerest apologies if the food... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2014 via mobile

My husbands family lives nearby and we almost always stay at this Holiday Inn. It is convenient, clean and friendly. We have stayed at this property probably 20 times and have always been pleased. I can't speak for the restaurant because we have never eaten there but HIGHLY recommend Lotta Watta which is right in front of the hotel. Their... More 

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Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2014

Service was wonderful and rooms were very clean and comfortable. I booked a group and had 60 rooms and everyone enjoyed their stay and commented on what a great hotel this was and asked to return there again next year..

Was this review helpful? Yes 2
Carol P, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Wow, Thanks for the Five Star review... We can't wait to see you next year! Safe Travels More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2014

Our crew got stuck in weather at the downtown airport. We stayed here and the accommodations were awesome. The staff was super friendly even at mid-night. Rooms were very clean. There is a restaurant at the hotel which makes it awesome for breakfast.

Was this review helpful? Yes 2
Carol P, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Thank you for your Five Star Review! We look forward to seeing you again on your next trip to the area. Safe Travels. More 

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