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Holiday Inn St. Louis-Fairview Heights

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313 Salem Place, Fairview Heights, IL 62208
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Holiday Inn St. Louis-Fairview Heights
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Holiday Inn St. Louis-Fairview Heights
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138 Reviews from our TripAdvisor Community

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Traveler rating
    95
    24
    7
    4
    8
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39
25
12
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Watch closely for the entrance, it seems like you are turning into a closed restaurant but the road goes around the restaurant and into the hotel. So, I stayed here a second time, the first was two years ago. The positives of the place are still there, clean, quiet, responsive staff. One of the people checking us in overheard where... More 

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Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

After coming to Fairview Heights and O'Fallon for numerous years - and trying out the numerous hotels - I must admit that I really like the Holiday Inn in Fairview Heights. Very clean and hotel staff was superb in check-in and explaining everything. Two free drink coupons for the two of us - so we ate at the restaurant in... More 

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Olney, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got here to check in and was greeted by "Holly" or "Molly", c an't recall, very sweet girl. We got our room changed to a king w/o the jacuzzi tub and saved $20 that night. She didn't have to do that but it was greatly appreciated. Room was very nice, large walk-in shower and the bathroom had an exhaust... More 

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Sydney, Australia
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a newish property so it is easy to rate it well. However the standout was the staff - welcoming, professional, friendly and helpful. Dana checked us in and was quick to recognise us as IHG members, to offer a cold drink and information about the facilities of the hotel. Over the next few days, we were always genuinely... More 

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illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

Booked through Priceline and discovered only King rooms available for our family of four. Night staff said that we could switch rooms the next day because there would be double rooms available. When we asked the day staff the next morning, she told us that she couldn't do anything. She was very unwilling to try to help and commented that... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear hannahsmom1998, We appreciate you writing a comment about your stay. We would like to take this opportunity to extend our sincere apologies for the less than satisfactory experience you had with our staff. We are glad that your concern was eventually addressed but we feel sorry at the same time because you had to cut your stay and check... More 

Tennessee Ridge, Tennessee
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2015 via mobile

This hotel is my first choice when visiting this area. It's very well maintained and the staff is mostly always nice and professional. There was one occurrence when they had some silly untrained girls at the desk at check in, but it all worked out for the good😀

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1 review
5 of 5 stars Reviewed May 4, 2015 via mobile

I will definitely come back! Very friendly helpful staff! Nice clean rooms. GREAT food in the restaurant and good prices. Pool nice, just wish they had a hot tub, but very relaxing after a long day. I have never felt comfortable in a hotel until now. Thank you for the great stay! See you next year on our yearly trip!... More 

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Cincinnati, Ohio
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 23, 2015

All the staff was great. We were able to check in a little early which was very nice. The pool was great and made for a relaxing end-of-day. The room could use a good deep cleaning. There were stains on the sofa and on the carpets. Old ones, not like the last guest spilled something and it wasn't cleaned up.... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear Roamin-Amy, Thank you for leaving a review of our property. We are glad to know that your check-in experience went well. However, we'd like to apologize if you found the room's maintenance levels to be below par. We have taken note of the points you have raised and these shall be forwarded to the appropriate departments to ensure for... More 

2 reviews
1 of 5 stars Reviewed April 20, 2015

Booked a room after 12am through Priceline & tried to check in. After 20 mins the clerk discovered my check-in was for 3pm. I didn't need a room then and they refused a refund after Priceline contacted them & was hung up on 2x. Bad mgmt/service.

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear Roderick B, Thank you for your review regarding your recent stay at Holiday Inn St Louis Fairview Heights, IL. It is regrettable you were not satisfied with the service you received. We have sent you a private message to discuss your concern further. Sincerely, Orlando A. Case Manager IHGCare More 

Matteson, Illinois
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 15, 2015

Stayed at this location for a leisure;y weekend getaway. I found the desk clerk to be extremely pleasant and polite, He acknowledged my arrival and even remembered my name when I returned from shopping, Impressive! The rooms were very nice, Everything was very clean and I felt really relaxed and comfortable, The wi-fi was good and fast enough for what... More 

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