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Holiday Inn St. Louis-Fairview Heights

3.0 of 5 313 Salem Place, Fairview Heights, IL 62208
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Certificate of Excellence 2014
Holiday Inn St. Louis-Fairview Heights
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Holiday Inn St. Louis-Fairview Heights
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126 reviews from our community

Traveler rating
    88
    22
    5
    4
    7
See reviews for
36
22
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bolingbrook, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

Just spent a weekend with the family at the Holiday Inn. Accommodations where nice, hotel was clean and staff very helpful. Did not use the pool or fitness center due to scheduled family time. Location is within distance of food and shopping. We will stay again in the future.

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1 review
3 of 5 stars Reviewed December 31, 2014

If this hotel had been great, I would have written a commensurate review...but it was not. I'm an IHG member and we stay usually at Holiday Inn Express (HIE) hotels but I inadvertently booked this Holiday Inn thinking it was a HIE. The good part about this hotel was the staff...they were very nice and super-accommodating, but that simply did... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear Larry M, Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back... More 

Farmer City, Illinois
Top Contributor
53 reviews 53 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 31, 2014

I used reward points to stay at this hotel for one nite. Booked online due to points usage, and other than looking at location, ease of access, etc...never much looked at other things. Was very surprised to learn that it did not come with breakfast. Although there was a restaurant on site, it seemed way overpriced for a breakfast...although I... More 

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Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 9, 2014

Front desk staff NEVER around. Front Desk was empty when I tried to get a room, waited 5 minutes, should have been my first clue. Restaurant was HORRIBLE. Empty on Saturday, should have been a clue. Ordered Fettuccine Alfredo with chicken, was served soupy cheese sauce (could have been soup because it never thickened) and Penne pasta. When I asked... More 

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IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Dear djbrm, Thank you for your candid feedback. I am glad to see that the location of our hotel was convenient for your needs as shown on your generous 5 star rating. And also thank you for the four star rating you have given for our property's cleanliness. On the other hand, please accept my sincerest apologies if the food... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2014 via mobile

My husbands family lives nearby and we almost always stay at this Holiday Inn. It is convenient, clean and friendly. We have stayed at this property probably 20 times and have always been pleased. I can't speak for the restaurant because we have never eaten there but HIGHLY recommend Lotta Watta which is right in front of the hotel. Their... More 

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Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2014

Service was wonderful and rooms were very clean and comfortable. I booked a group and had 60 rooms and everyone enjoyed their stay and commented on what a great hotel this was and asked to return there again next year..

Was this review helpful? Yes 2
Carol P, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Wow, Thanks for the Five Star review... We can't wait to see you next year! Safe Travels More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2014

Our crew got stuck in weather at the downtown airport. We stayed here and the accommodations were awesome. The staff was super friendly even at mid-night. Rooms were very clean. There is a restaurant at the hotel which makes it awesome for breakfast.

Was this review helpful? Yes 2
Carol P, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this review

Thank you for your Five Star Review! We look forward to seeing you again on your next trip to the area. Safe Travels. More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2014

Great hotel to stay. Molly and the rest of their Staff were friendly and very helpful. Platinum members were recognize and upgraded if available. Lots of restaurants and shopping centers are nearby this hotel. The hotel is vey clean. weights set need to be added to their fitness center. But there is a fitness center nearby with a discount if... More 

Was this review helpful? Yes 1
Omaha, Nebraska
Top Contributor
227 reviews 227 reviews
18 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 18, 2014

This hotel is very modern and feels like it was just recently updated. The front desk service couldn't have been better and the room service for both breakfast and late night chicken wings were great. My only complaint would be that the hotel itself is really tucked away back in a corner behind a couple of creepy looking abandoned buildings.... More 

Was this review helpful? Yes 2
Austin, Texas
Top Contributor
65 reviews 65 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 15, 2014

Great staff and reasonably priced. Our room was modern, very clean and spacious. I agree with previous guests who say 'avoid restaurant' ... food's not so great, service is slow, and we kept getting dr. pepper instead of diet coke! LOL! She was super nice though... just not an experience we'd want to pay for again. Would be better off... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn St. Louis-Fairview Heights

Address: 313 Salem Place, Fairview Heights, IL 62208
Phone Number:
Location: United States > Illinois > Fairview Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn St. Louis-Fairview Heights 3*
Number of rooms: 88
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Also Known As:
Holiday Inn St. Louis-Fairview Heights Hotel Fairview Heights

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