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BEST WESTERN University Plaza

3.0 of 5 1501 Sherman Avenue, Evanston, IL 60201
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BEST WESTERN University Plaza
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BEST WESTERN University Plaza
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354 reviews from our community

Traveler rating
    57
    122
    99
    53
    23
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149
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63
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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withheld, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Good and bad about this hotel. Courteous staff-not all "friendly", but all were courteous. Good breakfast compared to peer hotels, fair price per night for location (great price IF hotel was in better shape) quiet rooms (when construction stopped; starts each day at 9 am). Hotel's biggest problem - it's old/outdated. Wind whistled through room's window seals on windy days... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for your comments regarding your stay, as you mentioned, we are under renovation to address many of the items you described. So far the renovations have seen a complete bathroom remodel, guest room upgrade with furniture and drapery on its way! The exterior and complete lobby renovation will be completed this spring which we are very excited about!... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

The fire alarm went off at about 5:30 in the morning, and about 50 people staying in the hotel hurried down the steps to the lobby.No staff in sight. No one knew what to do, so 911 was called and it took about 15 minutes for fire Dept. to get there. Very disturbing. This is an upper level management issue... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback about your recent stay at our property. On behalf of our entire team, I would like to apologize for the fire alarm during your stay. Your comfort and satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for... More 

Bloomington, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

They are undergoing renovation, which makes some things a little unkempt. The bed was very comfortable and the room was fine. However, it had no fridge, so I asked for one. They delivered one quickly. They also told me that after renovations are completed, all rooms will have a fridge. So when I left and discovered that they charged me... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize I had not... More 

Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff there were very nice and helpful. The hotel has a good position in the city and has a good view from windows in the room. The breakfast there had many to choose from and tasted good too. It has a stable free wifi and paid parking lots. It's a good place.

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Your comments about the Hotel Team Members and quality of breakfast are very appreciated! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior... More 

Hong Kong
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here before dorms opened at Northwestern. Location was not bad with easy access to the main retail area of Evanston and also not too faraway from CTA stations (Davis and Dempster). Front desk was understaffed but they were helpful. Room was large and comfortable but was very no-frills at the same time too. Understandable since this was a tad... More 

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Your feedback regarding the Front Desk staffing levels you experienced, and the breakfast quality are appreciated. By telling us what you liked about your stay and how we can improve, you are helping us deliver... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel was a lot better than expected. Carpeting in the hallways might be outdated and dry walls on hallways (assuming they were renovating) but the room was absolutely spotless. Staff were very helpfyl, Parking was $14 a night which was a little cheaper that area hotels. I would stay in this hotel again.

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Your comments about the Hotel Team Members and guest room are very appreciated.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

nice older hotel being renovated, will probably become nicer soon. Bedding clean and comfortable, staff very helpful and friendly, breakfast first rate. Some glitches with plumbing, but they'll work that out. Overall, a good value in convenient location. Wish they'd enclose the swimming pool in their renovation.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us, and your comments regarding the Hotel Team, service and breakfast are very appreciated. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests... More 

Chicago
Contributor
13 reviews 13 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in the process of renovating, so the new rooms and common areas are very clean and fresh. The rooms are basic, but the prices are excellent, and if you need to be in downtown Evanston or Northwestern, the location is great.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your experience from your recent stay at our property. Your business is very important to us and we value your feedback. I am glad you had a great stay and found our location to be convenient in Evanston and easy access to the city. By telling us what you liked about your stay and how we... More 

New Haven, Indiana, United States
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed at this hotel while visiting a friend at Northwestern. The rates were very good for a weeknight in Chicago . All day parking in their garage was $14 for each day of your stay. There are plenty of restaurants and a few grocery stores within walking distance of the building and an L station a block and a... More 

Was this review helpful? Yes 1
Mn
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

For the price, this hotel was an excellent value. We had a picturesque view of downtown Evanston with the great lake in the background. the room was nice with all the extras we needed - Free wifi, comfortable bed, desk, pleasant temperature. the room and bathroom were also very clean. and the staff was efficient, knowledgeable, and friendly. the only... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad you enjoyed your guest room and great view! Our hotel does have rooms which do not connect to others, so the front desk would be happy to assist you with selecting a... More 

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Additional Information about BEST WESTERN University Plaza

Address: 1501 Sherman Avenue, Evanston, IL 60201
Phone Number:
Location: United States > Illinois > Evanston
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN University Plaza 3*
Number of rooms: 159
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Also Known As:
Best Western University Plaza Hotel Evanston
Best Western Hotel Evanston
Evanston Best Western

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