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BEST WESTERN University Plaza

3.0 of 5 1501 Sherman Avenue, Evanston, IL 60201
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BEST WESTERN University Plaza
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BEST WESTERN University Plaza
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360 reviews from our community

Traveler rating
    57
    127
    100
    53
    23
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152
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd say it is all about the price you can get. If this hotel costs the same as the others near Northwestern U, I'd say go with the Hilton. But we got a great price online and were delighted. Yes, the hotel is in the process of renovations, but we didn't hear a peep and weren't affected in any way.... More 

Was this review helpful? Yes 1
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback regarding your recent stay at Best Western University Plaza! We are happy you enjoyed your stay at our hotel and found your guest room so be so comfortable. We are still in the process of our renovation, and there will be more exciting updates made to both the interior and exterior of the hotel.... More 

Menlo Park, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Best Western University Plaza is a great find. It is close to Northwestern University. Our trip was to visit my mother in a nearby retirement home. The entrance area is a "weather proofed" which makes it not very attractive entry but it definitely keeps those lake winds from blowing in the lobby. The lobby area is dark but the... More 

Was this review helpful? Yes
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your recent stay at Best Western University Plaza! Your business is very important to us and we value your feedback. Thank you for your great comments about our front desk team members and your guest room! By telling us what you liked about your stay and how we can improve, you are helping us deliver a... More 

Dallas
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Best Western University Plaza is convenient to Northwestern, which is a definite plus for me since I was visiting my son who is a student. The price is also very good compared to other hotels in the Evanston area, but upon entering the hotel I understood why it is less expensive. The hotel is in need of some major... More 

Was this review helpful? Yes
BestWestern1501, General Manager at BEST WESTERN University Plaza, responded to this review

Thank you for feedback regarding your recent stay. As you mentioned, we are in the middle of a renovation and are very excited about the new features and look of the upcoming completed project. As to the "aliens in the night" snow removal, we did experience a recent blizzard -the 5th worse snow storm in Chicago's history which gave us... More 

South Lyon
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a comfortable hotel with a professional staff that we highly recommend. We did not have any problems with our stay. We stay at this location when we visit our son in Chicago on a regualar basis. We have other options of places to stay, but we have never had a problem with this hotel, and we are comfortable... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback about your recent stay at our property! We are very happy to hear you come here often and enjoy our staff! If I can be of assistance in the future, please don't hesitate to contact me at 847-491-6400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to... More 

Bayville, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Front desk staff was very helpful in finding places to eat and in meeting all our needs. I was here with my daughter for a music audition at Northwestern, and stayed on a Sunday night. The hotel was fairly empty and I asked for a room out of the way so she might be able to practice. They were very... More 

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for your positive feedback about our Team Members, and your suggestion for our linens. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best Western University Plaza is currently renovating the interior and exterior of the hotel,... More 

Cedar Rapids, IA
Top Contributor
66 reviews 66 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not happy that Best Western makes me do this. This *is* a very good hotel. We like the Evanston location. Staff is friendly. We always request room with 'city view'... on a clear day you can see the street lights forever. Breakfast is good and the room for breakfast is quite nice. But Best Western emailed me TWICE to complete... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
withheld, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Good and bad about this hotel. Courteous staff-not all "friendly", but all were courteous. Good breakfast compared to peer hotels, fair price per night for location (great price IF hotel was in better shape) quiet rooms (when construction stopped; starts each day at 9 am). Hotel's biggest problem - it's old/outdated. Wind whistled through room's window seals on windy days... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for your comments regarding your stay, as you mentioned, we are under renovation to address many of the items you described. So far the renovations have seen a complete bathroom remodel, guest room upgrade with furniture and drapery on its way! The exterior and complete lobby renovation will be completed this spring which we are very excited about!... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

The fire alarm went off at about 5:30 in the morning, and about 50 people staying in the hotel hurried down the steps to the lobby.No staff in sight. No one knew what to do, so 911 was called and it took about 15 minutes for fire Dept. to get there. Very disturbing. This is an upper level management issue... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Manager at BEST WESTERN University Plaza, responded to this review

Thank you for sharing your feedback about your recent stay at our property. On behalf of our entire team, I would like to apologize for the fire alarm during your stay. Your comfort and satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for... More 

Bloomington, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

They are undergoing renovation, which makes some things a little unkempt. The bed was very comfortable and the room was fine. However, it had no fridge, so I asked for one. They delivered one quickly. They also told me that after renovations are completed, all rooms will have a fridge. So when I left and discovered that they charged me... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize I had not... More 

Iowa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

The staff there were very nice and helpful. The hotel has a good position in the city and has a good view from windows in the room. The breakfast there had many to choose from and tasted good too. It has a stable free wifi and paid parking lots. It's a good place.

Was this review helpful? Yes 1
BestWestern1501, Front Office Manager at BEST WESTERN University Plaza, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Your comments about the Hotel Team Members and quality of breakfast are very appreciated! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior... More 

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Additional Information about BEST WESTERN University Plaza

Address: 1501 Sherman Avenue, Evanston, IL 60201
Phone Number:
Location: United States > Illinois > Evanston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN University Plaza 3*
Number of rooms: 159
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Also Known As:
Best Western University Plaza Hotel Evanston
Best Western Hotel Evanston
Evanston Best Western

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