After reading some of the recent reviews I was wondering if I had made the right choice in hotels for our visit to Evanston. I was traveling with my daughter to visit Northwestern and the proximity of Hilton Garden Inn was attractive. I am happy to report that our experience was very positive. The staff throughout our stay was friendly... More

I reserved a non-smoking room, and requested a high floor. Little did I know, this would be a mistake. There are six floors, and my room was on the sixth (top) floor. All floors are non-smoking floors EXCEPT the sixth -- where there is a mix of smoking and non-smoking rooms. What hotel management needs to understand is that mixing... More

what was good - one of the most comfortable hotel beds I've ever slept in, lovely towels and sheets, good housekeeping staff. what was not -being charged $11 for your basic hotel shoddy buffet breakfast, being told there was a restaurant when there really isn't, unhelpful front desk staff, being told there was room service (for elderly mother) when there... More

As usual, I spoke directly to the property, not the Hilton 800 number, and, upon “checking-in” I “confirmed with the front desk staff that my room would be a handicapped assessable, “roll in” shower. Didn’t happen. The room I was given was at best “semi-handicapped”, but nowhere near wheelchair assessable. The front desk staff at this Hilton though were apologetic,... More

The rooms were clean and the breakfast was good (though it's not included.) Loud party off the lobby but I could not hear it on the second floor. But front desk check-in was not good and what was worse was when I accidently left my phone charger. I called a few hours after check out and they said they had... More

Arrvied late Friday. But front desk staff was excellent. Service was great! More

So, this is a pretty standard Hilton Garden Inn. I like the chain and stay at Hilton Garden Inns often. Three things set this apart. First, the location is close to Northwestern and within a few blocks of lots of shops and restaurants. Second, the room I was in (610) seemed a little larger than the average king bed room.... More

Stayed here on business last year and had the worst experience ever. The room was poorly cleaned and the front desk staff were very inattentive. The van driver was very bossy and loud when in inquired about airport transportation. The staff and manager that were in the restaurant seemed to more interested in each other than in the customers. Would... More

Stayed here one night in Feb as my son wanted to visit Northwestern in a college search. Checked in during the late evening and front desk person had ZERO personality. Acted like he could care less. Thank goodness we didn't need anything from him. Room was clean, had an excellent plasma tv with tons of channels, bedding was good and... More