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Hilton Garden Inn Chicago North Shore/Evanston

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1818 Maple Ave., Evanston, IL 60201
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Hilton Garden Inn Chicago North Shore/Evanston
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Hilton Garden Inn Chicago North Shore/Evanston
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360 reviews from our community

Traveler rating
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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chapel hill, nc
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a welcomed surprise, with a large room, updated style, clean, good room service. I had a cheeseburger and fruit and both were very tasty. There were also many restaurants and clubs nearby, if I had needed it. The staff was fun and efficient. It was all I needed for my brief visit.

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Somersworth, New Hampshire
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I visited friends in Evanston and stayed two nights. Very comfortable room and delicious breakfast buffet. If you need a ride to O'Hare, ask the front desk to book a car for you with Donovan. On time, courteous service. Would definitely stay here and ride again with him.

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Judith - Thank you so much for the review! It is very pleasing to hear that you enjoyed your stay with us, literally from start to finish. We look forward to having you back with us again in the future. Thank you again! Adrian Brewington General Manager More 

Chennai, India
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

been to Evanston a number of times; stayed in this place for the first time. Really value for money Walking distance from to North Western university campus; walking distance from Metro & Metra line; lots of good eating places near by ; safe locality to walk around in the evening ; one site restaurant is decent ;

Review collected in partnership with Hilton Garden Inn

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello Bharathram and thank you for the review! We are happy to hear that your first experience at our beautiful property was an enjoyable one. One of the many perks of our Evanston hotel is its close proximity to Northwestern University, Public Transportation and local Downtown Evanston establishments; I'm glad you were able to take advantage of this during your... More 

Long Island, New York
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 3 nights on business last week. Booked late so I couldn't get a room in downtown Chicago where I usually stay. This was the next closest available Hilton property. It was a very nice hotel with a great room that was clean, quiet and very comfortable. Special shout out to Tina at the front desk (hope I... More 

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello and thank you for the review! We are happy to hear that you experienced our "above and beyond" high quality service first hand. We hope to have the opportunity to serve you again in the future. Adrian Brewington General Manager More 

Martinez, California
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very busy dealing with graduations and sports teams for Layola and Northwestern but they handled it quite well. One elevator was out for about 12 hours but otherwise there were not long waits to get to your rooms. Parking was a bit strange as you have to park in a close public parking and have your ticket... More 

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you so much for the review and for your patience during one of our busy weeks! I'm glad to hear that you and your family were overall pleased with our staff and property as we strive to provide excellent service on a regular basis, but especially during our busy seasons. We hope to welcome you back in the future... More 

Frankton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great stay, with a really great staff. Room was exceptionally clean, and the breakfast was even better. First time to Evanston, and the location was perfect for me. Parking was easy in the attached parking garage. I'll stay here always, when in Evanston.

Review collected in partnership with Hilton Garden Inn

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you so much for the review Robert! We are extremely happy that we were able to make your first trip to Evanston a memorable and enjoyable experience. We look forward to having you back with us in the future. Thank you again. Adrian Brewington General Manager More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The location is OK for Evanston: a 10-minute walk to the CTA subway station and the METRA commuter train. Walking distance to the Northwestern University campus. Hospitality: poor. They don't tell you there's free internet at check-in then sound irate when you call to ask for instructions. They don't tell you that there's a free shuttle service on weekdays, leaving... More 

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

On behalf of the entire staff, here at the Hilton Garden Inn Chicago North Shore/Evanston, I offer my sincerest apologies for your dissatisfaction with our service and your overall less than pleasurable stay with us. We strive to provide a high quality of service and hospitality to each and every one of our guests and it is extremely unfortunate that... More 

Phoenix, Arizona
Top Contributor
73 reviews 73 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean spaces and friendly staff combined with good location. Large rooms and I love the fridge and microwave. I was also very happy to find a Kruig coffee maker! Staff were super friendly and helpful. Drawbacks were only 2 things. The wall unit AC was so loud I could not use it and watch TV at the same time, it... More 

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

We are happy to hear that you had an overall enjoyable stay with us! Many of our guests are pleasantly surprised by the Keurig Coffee Maker as it one of the awesome perks that makes our beautiful property special. I appreciate your feedback regarding the AC wall unit as it helps us to make the necessary improvements and provide an... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel is a typical Garden Inn. Clean, efficient, not luxurious. Staff was helpful. Free shuttle in Evanston was a nice perk. Good location near Northwestern University and the Purple El Stop. Get a burger at Bat 17.

Review collected in partnership with Hilton Garden Inn

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello Adam and thank you for the review! We're happy to hear that your stay with us was satisfactory and that you were able to enjoy some of beautiful Downtown Evanston. We hope to have you back with us again in the near future. And yes, I too feel that everybody should enjoy a burger at Bat 17 when visiting... More 

nc
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 15, 2015

We have stayed here before due to the hotel's proximity to Northwestern. It is a nice hotel with even nicer employees. I like to use a fitness center when I am out of town. The one here is really substandard-3 treadmills and one elliptical that I could never get on. The breakfast is great-make your own omelette is a plus.... More 

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Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello! Thank you so much for being a loyal guest at the Hilton Garden Inn Chicago North Shore/Evanston. I am truly sorry that your most recent stay with us was less than exceptional. We are consistently taking the necessary steps to maintain and improve our modern, downtown Evanston hotel in accordance with our management guidelines, Hilton Garden Inn brand standards... More 

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