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Hilton Garden Inn Chicago North Shore/Evanston

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1818 Maple Ave., Evanston, IL 60201
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Hilton Garden Inn Chicago North Shore/Evanston
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Hilton Garden Inn Chicago North Shore/Evanston
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346 reviews from our community

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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, Minnesota, United States
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The room was clean, the bed comfortable, the WiFi was a bit slow but OK. No bathroom fan and poor ventilation meant it was difficult to use the toilet without smelling up the room. We had wished we brought air spray. One of the two elevators was broken so we had to wait a long time for an elevator. Parking... More 

Was this review helpful? Yes 1
Lafayette, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I went for attending the conference. At arrival, receptionist was rude and impolite. If you ask anything, the answer was in terse message. I would not recommend to stay in this hotel. Service is not so great if you compare its price.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Tampa, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We frequently visit the Northwestern campus and had grown tired of the declining Orrington Hotel so we looked for a new "home away from home" and found a great replacement! The Hilton Garden Inn is only a few blocks from the campus so the convenience is excellent. The rooms are clean, comfortable, reasonably sized, and modern . . . which... More 

Was this review helpful? Yes 1
Gilbertsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

As a part of a family event in Chicago, a block of rooms was reserved for family members. We stayed here for 3 nites. Not having stayed in a Hilton Garden Inn, we were very pleasantly surprised by the convenience, friendliness, cleanliness & comfort of the hotel. All of the staff from housekeeping, restaurant, catering & the front desk were... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Oshawa, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Went to Evanston to visit Rotary International. This hotel was in a great location and offered all the amenities I needed. The food was excellent and the service was outstanding. Rooms were clean. Internet connection was intermittent and could have been better.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello Terry and thank you for the review! It is always pleasing to read such positive comments regarding our beautiful property and extraordinary staff. I thank you for your feedback regarding the internet as it gives us the opportunity to improve. Thank you again and we hope to have you back with us again soon. Adrian Brewington General Manager More 

Holland, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband, toddler, and I stayed here one night this past weekend to visit friends around Lakeview and Roger's Park. Being able to pick our room before arrival was a great feature; I was able to pick a nice big corner room at the end of the hallway but not too far from the elevator where our toddler wouldn't disturb... More 

Was this review helpful? Yes 1
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello and thank you for the review! We are happy to hear that you had an overall enjoyable stay with us and were able to experience our award winning service first-hand. I sincerely appreciate your feedback as it gives us the opportunity to make necessary improvements. We hope to have you and your family back with us again soon. Thank... More 

St. John's, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I spent two weeks staying at this hotel. All staff, including reception, breakfast dining (including waiting staff and cooks), and room house keeping could not have been more competent, helpful and cheerful. Contratulations on a very professional operation. I will be recommending the hotel to our people who go to Evanston in the future. To the breakfast waiter I say... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello Brendan and thank you for the review! Our Team strives to deliver exceptional service and I am glad to see that you experienced this service first hand. We look forward to welcoming you and your colleagues back to our property in the future. Thank you again! Adrian Brewington General Manager More 

Cheyenne, Wyoming
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed how clean and well kept this hotel was. If you are attending the Northwestern University Center for Public Safety, this is directly across the street... great location. My only complaint is that the walls were very thin. Also, my room's HVAC didn't have any real circulation so after showering, the whole room would become extremely humid and the... More 

Was this review helpful? Yes
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you for taking the time to give us a 2nd review! We sincerely appreciate your feedback and we will be taking the necessary steps to make these improvements. We look forward to welcoming you back in the future! Adrian Brewington General Manager More 

Cheyenne, Wyoming
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel, clean rooms and very nicely located directly across from the Northwestern University Center for Public Safety. My only complaints were: 1. Bathroom's HVAC wasn't working... caused large buildup of condensation on main window in bedroom... heated up room. 2. Walls seemed to be fairly thin. However, running the heater fan all night provided enough white noise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello and thank you for the review. We are glad that you overall enjoyed your stay with us. I appreciate your feedback regarding the HVAC system as it gives us the opportunity to make improvements. Thank you again and we hope to have the opportunity to welcome you back in the future. Adrian Brewington General Manager More 

Longmont, Colorado
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Be careful when you book Hilton Garden Inns. If you have an emergency and have to leave early they make you pay full stay. I did not book with expedia or any of those because of those kind of rules and thought that if I booked directly with the company there would not be a problem if an emergency occurred.... More 

Was this review helpful? Yes
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Hello and thank you for your feedback. On behalf of myself, my team here at the Hilton Garden Inn Evanston and Hilton Garden Inn properties worldwide, I sincerely apologize for your dissatisfaction with our service. We strive to provide each and every one of our guests with the highest level of customer satisfaction and your feedback will help us as... More 

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