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SpringHill Suites by Marriott Chicago Elmhurst

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410 W Lake St, Elmhurst, IL 60126
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1 room 1 guest
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SpringHill Suites by Marriott Chicago Elmhurst
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211 Reviews from our TripAdvisor Community

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Traveler rating
    97
    67
    29
    15
    3
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60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • All months
    (211)
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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Average hotel with very large spacious suites. It could use a bit of updating, but for the most part was clean. Check in staff was so so, not overly friendly. Bed was very comfortable, slept very well. Did not use the pool because it was so packed and no hot tub. Average meal in the morning, but again it was... More 

Was this review helpful? Yes
ElmhurstGM, General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Hello Cherie350, Thank you so much for taking the time to review the SpringHill Suites Chicago Elmhurst/Oakbrook Area tell let us know of your positive as well as negative experiences so we can continue to improve. I was dissapointed to hear that the check in staff was not more welcoming and that the pool was very busy. We just completed... More 

Hollidaysburg, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The first room smelled like cologne so bad that we immediately asked for another room (We will put up with a lot. This is the first time I have ever asked for a room change!). The second room smelled better but the air conditioner sounded like a turkey call. It was so noisy that we didn't even use it the... More 

Was this review helpful? Yes
ElmhurstGM, General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear William C, Thank you for taking the time to let us know about your stay at the SpringHill Suites Chicago Elmhurst/Oakbrook Area. Please accept our sincere apology for the issues you had with your room. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. The adjustments to the guestroom door... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

Having woken up and realized that I forgot my Barbasol for shaving, I went downstairs to purchase some from The Market. How much for shaving gel? TEN DOLLARS! I then asked the front desk for indications to the nearest convenience store, and was told that it's a mile away. Being on foot, I asked for a map, and was told... More 

Was this review helpful? Yes
ElmhurstGM, General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Marc B, Thank you for taking the time to share your recent experience at the SpringHill Suites Chicago Elmhurst/Oakbrook Area with us. I understand from your feedback that you had a few challenges during your stay in regards to getting shaving cream in the morning. I truly apologize that the service was not what you had expected as a... More 

Pittsburgh, Pennsylvania
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I moved here from a Holiday Inn hotel and was much happier. The decor is modern and cheery. It's clean, and having the kitchen area is really nice. The beds were comfortable, and despite being on a major road and next to an auto shop, it was quiet at night. It was easy to get in and out and has... More 

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Guest, We are very happy that your enjoyed your stay at the hotel. I am glad you found our hotel convenient for you. Please do visit us again. Sincerely, Charul Dalal Assistant General Manager More 

Lino Lakes, Minnesota
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location, and the rooms were clean and well appointed. Very roomy suites. There was a family reunion group staying there at the time we were there, so the breakfast area was very busy with limited seating.

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Carrie, We are glad that you enjoyed your stay at the hotel. I am sorry you had little difficulty finding seating during our busy breakfast times due to a family reunion. Please do visit us again to enjoy our great breakfast selection that we offer. We appreciate your high ratings. Sincerely, Charul Dalal Assistant General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2015

We stayed here for 5 nights during our family vacation and it was wonderful. The staff was very friendly and the hotel was very clean. The rooms were spacious for our family of 4 with two teenagers. Breakfast was the same every day during the week but still had a good selection. I didn't have the same thing twice! The... More 

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Denice, We are very happy that you and your family enjoyed your stay at our facility. Please do give us another opportunity to host your stay. Thank you, Charul Dalal Assistant General Manager More 

Washington DC, District of Columbia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 18, 2015

I stayed here a few nights, and was found it a good place to stay. It's about a 10-15 minute drive from O'Hare, and easy to get to from I-290. I found friendly service, decent breakfast (kudos to the staffer who never kept the food and drinks stocked at the buffet and kept with the high demand at breakfast time),... More 

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Guest, We are very happy that you and your family found our facility very accommodating and clean. We are glad that our made you feel welcomed every which way possible. Please do visit us again when in town. Thank you, Charul Dalal Assistant General Manager More 

Hilliards, Ohio
2 reviews
5 of 5 stars Reviewed July 12, 2015

We stayed here for a week in July and it is a very well run hotel. Staff was helpful and friendly. They staff stayed on top of everything. Grounds and hotel were very well maintained. Breakfast was excellent and breakfast lady was super nice. We will stay here again next time we come to the Chicago area.

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Irmaw789, We are very thankful for your wonderful comments regarding our newly renovated facility as well as our staff. Please visit us again, we would love to host your stay. Sincerely, Charul Dalal Assistant General Manager More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed July 7, 2015

Got this suite for one night to save myself early morning travel to Chicago. Room was clean, stuff friendly and helpful. Despite it being 4th of July it was quiet. Didn't stay for breakfast so I cannot say how was it. The downside was sofa-bed. Totally uncomfortable. Bathroom cramped and the setup of bathroom with washbasin outside of it looked... More 

Was this review helpful? Yes
Charuldalal, Assistant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Peter, We are very happy that you enjoyed your stay at our hotel. Please visit us again, we would love to host your stay. Thank you, Charul Dalal Assistant General Manager More 

Columbus, Indiana, United States
Level Contributor
10 reviews
5 of 5 stars Reviewed July 5, 2015

Room was clean, comfortable and quiet. From our fifth floor room facing east, we could easily see area fireworks which was a cool treat on July 3rd. Staff is courteous and helpful providing train info so we could get downtown on the 4th. They even asked how it went the next day. The staff also provided a list of area... More 

Was this review helpful? Yes
Charuldalal, Assitant General Manager at SpringHill Suites by Marriott Chicago Elmhurst, responded to this review

Dear Guest, Thank you for giving us five stars online, we are very happy that enjoyed your stay at our hotel. We are looking forward to your future stay. Sincerely, Charul Dalal Assistant General Manager More 

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