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All 5 Elmhurst hotels

Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5 Hotel   |   550 West Grand Avenue, Elmhurst, IL 60126
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75%
Ranked #4 of 5 hotels in Elmhurst
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 5, 2012
McKenna A Peoria, Illinois
  • Reviews (60)
  • Photos (28)
  • Amenities
  • Q&A
  • Room tips (13)
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60 people have reviewed this hotel

Traveler rating
    22
    20
    8
    4
    6
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10
5
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
There are newer reviews for Extended Stay America - Chicago - Elmhurst - O'Hare
See the most recent reviews
Peoria, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2012

Stayed there a few weekends ago. We were in town visiting family and sight seeing in the city. Needed a place to stay while in the area and this was a suggestion. Glad we decided on this location. Happy days in the city with family, rest full nights in our rooms. With the full kitchen, we rarely ate out. Management... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

McKenna, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Elmhurst. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

Elmhurst, Illinois
1 review
4 of 5 stars Reviewed June 28, 2012

Great quiet place to get a good night sleep. I stay here often and for some extended periods. I'm left alone and allowed quiet comfort to relax. It's perfect for me and offers an excellent value! What else can I ask for?

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Larry, "I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Chicago - Elmhurst. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

Canandaigua, New York
1 review
5 of 5 stars Reviewed June 28, 2012

We were in town visiting family and needed a place to stay close by. We were greeted by wonderful staff and management. They went out of their way to make sure everything was to our liking. The hotel was clean and comfortable. Great rates! I would highly recommend this hotel.

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Shawny, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Elmhurst. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future.... More

Stafford, Virginia, United States
1 review
4 of 5 stars Reviewed June 28, 2012

Absolutely ZERO problems here. The staff was considerate, the room was clean, and the beds were comfortable. I had troubles navigating my way around the area so the staff memebers, Jessica and Michelle, took a lot time out to help me get to where I was going. There is something to be said about common courtesy! I recomend this hotel... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Charlene, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Elmhurst. It's always satisfying to read positive feedback from our valued guests, like you. I'm so pleased that Jessica and Michelle were able to help you get around the area. It would,... More

North Myrtle Beach, South Carolina
1 review
4 of 5 stars Reviewed June 28, 2012

The rooms were very clean and comfy. All questions I had about the area were answered wonderfully by the staff. Betty was extremely knowledgeable. I loved that the rooms came with a fridge, microwave and stove top so that I was able to bring food and not have to always eat out. It was a great price and would totally... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Elmhurst. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 24, 2012

I booked my room on Hotwire.com and this hotel offered an amazing two night rate. This hotel checkin was extremely late, 3:00PM. Once in the city I called the hotel to see if there was a early checkin, the reaponse was no. I then asked can I drop my bags off because I do not have a vehicle, the response... More

Was this review helpful? Yes 2
Management response:

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that maintain strict quality control standards,... More

Madison
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 23, 2012

Run don't walk away from this place. New manager " Jessica" and IT shows, the old manager Jim NEVER would allow this. Yellowed bedsheets, vomit in stairways left and never wiped up completely, beer bottles in elevator, burn holes in bedspreads, spilled macaroni never swept up, only swept into cracks of sidewalk, ripped up towels laying around in halls, cig.... More

Was this review helpful? Yes 2
ChristopherTM, Owner at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. I can assure you that... More

Saint Augustine, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 3, 2012

no frill hotel (convenient and close to where i has some business). not far from o'hare airport.

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Grand Cayman
Contributor
20 reviews 20 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed August 10, 2011

A/C froze up in the middle of the night, carpet dirty, smelled like a barn and they did not give me any compensation for the misery. Do not go here. Hotwire put me here when I asked for a 3-star NEAR O'Hare........not 10 miles away in the sticks.

Was this review helpful? Yes 3
Port Elizabeth
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 26, 2011

Bedbugs in our first room and had to be moved to another room. The staff was not very accomodating about it and acted like it was our fault. They even charged us more money to move rooms. The hotel is very outdated and our feet were black from walking on the carpet. The bed was beyond horrible, the floor would... More

Was this review helpful? Yes 4
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Additional Information about Extended Stay America - Chicago - Elmhurst - O'Hare

Address: 550 West Grand Avenue, Elmhurst, IL 60126
Phone Number:
Location: United States > Illinois > DuPage County > Elmhurst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Elmhurst - O'Hare 2*
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Also Known As:
Extended Stay America Elmhurst
Extended Stay Elmhurst
Elmhurst Extended Stay

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Number of rooms
117

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