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Extended Stay America - Chicago - Elmhurst - O'Hare

Certificate of Excellence
2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 12, 2012
REDevino Broomfield, Colorado
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70 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Chicago - Elmhurst - O'Hare
See the most recent reviews
Mississauga, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 9, 2012 via mobile

Don't be fooled by the nice clean lobby or the well kept grounds... room was discusting! We booked this property having stayed at a comparable property in the past knowing full well that it's a self serve extended stay property but there is no excuse for dirty rooms. When we opened the door to our room we were greeted with... More 

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MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

I recently received a copy of your review of the Extended Stay America Chicago - Elmhurst. I was so disappointed to read your post. Please accept my most sincere apologies. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel... More 

Broomfield, Colorado
1 review
5 of 5 stars Reviewed September 12, 2012

I stayed for a week and several times I needed help from the front desk. Their night desk clerk Carolyn was always there and did what ever she could to make it so I could get the things done I had to get done. I had several problems with airline tickets and getting paperwork done with work. She went out... More 

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for your great comments about the hotel. Our staff was so happy to hear that their efforts for flawless customer service has paid off! I wanted to let you know that our hotel is going through an interior renovation that should be completed around Thanksgiving. I hope you will come see it next time you are... More 

Wauconda, Illinois
1 review
5 of 5 stars Reviewed September 6, 2012

Had a good experience staying here. Was a little worried from the other reviews but was pleasantly suprised. The rooms were clean, the staff was friendly, all in all I had a comfortable and worry free stay.

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Rochester, Minnesota, United States
1 review
4 of 5 stars Reviewed August 27, 2012

I dont write reviews, actually this is my first. Extended stay is nothing fancy but a great deal. First off, the rooms are HUGE full size fridge and small stove. Rooms were decent. Only complaint is the beds were not the greatest. However I did leave a personel item behind and when I called a day later I spoke to... More 

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Elmhurst, Illinois
2 reviews
5 of 5 stars Reviewed August 22, 2012

I've been there almost 3 years and my stay has been nothing short of sensational. The staff is so friendly and helpful. The room is clean, comfortable and quiet. I'd like to give special mention to Betty, Tanya, Nick, and the new manager Jessica. It's because of people like them that I would reccomend this hotel to anyone visiting the... More 

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Rockford
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 4, 2012

I am not a review kind of guy, but after staying at this place, I had to write. Don't believe the rave reviews from the most recent supposed " guests". If I were a betting man, the " management" saw the poor reviews and are now in " damage control". Just like what I perceive to be the " real"... More 

Was this review helpful? Yes 4
Greenville, South Carolina
Top Contributor
71 reviews 71 reviews
65 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 3, 2012

It's time to begin traveling again so I needed a place to lay my head for a few hours before I begun driving again. I arrived around midnight and there wasn't much parking left so I had no choice but to block the trash dumpster praying no one wakes me up to earlier to move my truck. The lady at... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the... More 

Philadelphia, Pennsylvania, United States
1 review
4 of 5 stars Reviewed July 31, 2012

The service is pretty good. We have a kitchen in our own room and all necessary amenities. The room is clean. The staff is helpful and friendly. The location is slightly inconvenient for those who don't have a car. It takes around 5 mins ($10 cab fare) to get to the closest train station (either bensenville metra station or elmhurst... More 

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Peoria, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2012

We stay at Extended Stay several times a year because it is close to family and with a young child the kitchenette is very convenient. The beds are comfortable and the hotel is always quiet. The rates are very affordable especially considering our repeat visits to the area for holidays etc. The hotel is dependable and the staff is very... More 

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Renee, I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Chicago - Elmhurst. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More 

Peoria, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2012

Stayed there a few weekends ago. We were in town visiting family and sight seeing in the city. Needed a place to stay while in the area and this was a suggestion. Glad we decided on this location. Happy days in the city with family, rest full nights in our rooms. With the full kitchen, we rarely ate out. Management... More 

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ChristopherTM, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

McKenna, It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Chicago - Elmhurst. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More 

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