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Extended Stay America - Chicago - Elmhurst - O'Hare

Certificate of Excellence
2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed May 31, 2014
traveler20850 DC
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70 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Chicago - Elmhurst - O'Hare
See the most recent reviews
DC
Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2014

Could not find hotel in Chicago week before Memorial Day. Referred to this location. For what I paid, I got a good size, clean room. But cooking smell of the previous occupant permeated & remained in the room throughout my stay. (Also- cooking smells from other rooms wafted into the hallways during dinner hour as well.) The nightly rate I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We were pleased to provide you with a clean room and friendly service. I am also glad that you liked the free Wi-Fi, grab-and-go breakfast, and our hotel's location. The staff and I would like to thank you again for posting your review. We look forward to... More 

Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 25, 2014

I Travel 100%. This is the nastiest room I have ever been in-everywhere else booked. If my kids were with me I would drive 100 miles to find other hotel! Asked for clean towels and tissue after 6 days, housekeeper say's no, go to desk. I stand at desk for 10 minutes 3 different times, no response. At this point... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Leann - I appreciate you bringing your experience to our attention. I am very sorry that our staff did not attend to your needs properly during your stay. As this hotel's manager, I can assure you that your comments are being taken very seriously and I am working with the staff to enhance our services. I am also coaching them... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 6, 2014

I've stayed here once before and recently returned while waiting on paperwork to go through on a house I bought. I stayed here for 4 months and it was a great stay! I really do feel like Extended Stay is a second home. The free WiFi is a huge plus & the rooms are very comfortable/modern. I reported that the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our free Wi-Fi and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that our level of cleanliness did not meet your expectations. Please know, I am working with the housekeeping staff to... More 

Woodstock, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed April 7, 2014

We booked this hotel last-minute through Hotwire for $42 and $40 respectively (a Friday and Saturday night). We were not expecting very much for that price. We were very pleasantly surprised by a modern, clean building, super-friendly staff, and a very clean, comfortable room with full-size fridge, microwave, and stovetop. A front-desk clerk called our room a few minutes after... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Carin - Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Bellwood, Illinois
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 6, 2014 via mobile

I have stayed at numerous locations, however this hotel needs to have upgrades done. Old toilet seats, faucets are in need of replacement. The front desk staff was nice, but this isn't a location I would visit again, but it may be ok for others.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our friendly staff. Still, I’m disheartened to learn that our overall accommodations did not meet your expectations. Please know, I will meet with our entire staff to review our maintenance policies so that your experience is not repeated.... More 

Columbus, Ohio
2 reviews
4 of 5 stars Reviewed March 17, 2014

During my stay, I found some issues with cleanliness that didn't appease me, or I would have rated this 5 stars. Most of the dishes in the cupboards were still dirty, and the amount of soap in the room is just enough for a cup or so. However, the pros outweighed the cons and I would definitely stay here again.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Sarah – I want to thank you for taking the time to post a review of your stay. I am so pleased to know that our location and staff met your needs during your visit. I will be sure to share your kind remarks with our team. Still, I apologize that the cleanliness of your dishes did not meet your... More 

Indianapolis, Indiana
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

It is never easy working away from home. This Extended Stay is one of the best for making people feel at home. From the housekeeping crew, to the desk personal, to the manager they all made us feel right at home. Grab and go breakfast good. Rooms clean. Corridors clean. Everything in working order. Love this place.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

The team and I appreciate you taking the time to write such a great review of our hotel. I’m glad that we provided you with a clean, comfortable stay. It’s great to hear that you enjoyed our grab-and-go breakfast and our clean hotel. We look forward to having you visit with us again in the future. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed February 24, 2014

I have stayed at several hotels around the country, but I must give Big Kudos to Jessica and her friendly staff for making my stay pleasant and comfortable. They accommodated my request, and made me feel at home this was my second stay with them and I'm all ready looking forward to coming back! Larry

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Larry – Thank you so much for posting a review of our hotel. I’m so pleased to hear that you found our staff to be friendly during your visit with us. I’m glad that we were able to provide you with a pleasant, comfortable stay. I will be sure to pass your kind remarks on to our team. We would... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed January 14, 2014

WOW! This place is amazing! I have stayed here on numerous occasions, and have been amazed every time! The staff here outranks and outperforms any of the "high-end" hotels you will ever go to. People are super friendly, helpful, and responsive to all your needs. The prices make this place very affordable and truly a delight to stay. There is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Philip - The staff and I read your review, and would like to thank you for writing such fantastic things about our hotel and staff. I truly appreciate your comments regarding our service and the way we made you feel so welcome during your stay. The staff and I would like to thank you again for posting your review. We... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

The staff are amazing and the place is amazing.I have never stayed at a place like this before and I love it. I have told everyone I know about this place. Thank you so much for great service and amazing care thank u again

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with Extended Stay Elmhurst and our staff. We strive to provide a great stay fr all of our guest and I am pleased to hear that we met that goal with you.... More 

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