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Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O\\
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84 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 5 weeks ago

Clean, updated room in a quiet, safe area. Hotel is pet friendly with plenty of free parking. Friendly staff. Convenient location. Great value.Th wifi is janky. Smoking rooms avail. Bed was a little too firm..

Thank Kimberly V
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I always like extended stays for the home away from home feel. There was the typical kitchen and we received all the kitchen equipment that we needed at the front desk (plates, pots, pans, etc). The room was clean. Typical weekly maid service and since we weren't there for a week we made our own beds and exchanged towels, asked... More 

Thank Jacqueline L
Flint, mi
Level Contributor
958 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 472 helpful votes
3 of 5 stars Reviewed October 25, 2015

Close-by there is nothing to do. Drive five to ten minutes away and there are many shopping and dining opportunities. The service at this location is slightly better than most Extended Stay America locations. The "goody bag" with the cookies, popcorn and water bottle is a nice gesture. The room, bed and amenities are all average. My GPS got a... More 

Thank flintjarvis
1 review
1 of 5 stars Reviewed September 9, 2015

I had recently stayed at an Extended Stay America (Elmhurst, IL) I was very unhappy with my stay here. I had first arrived from the airport and there was no one at the front desk, once the guy checked me in I proceeded to my room. The bathroom was dirty under the sink. The shower had black hair all over... More 

Thank bjames427
Karina541, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned and I apologize that our housekeeping services did not meet your expectations. A dirty bathroom, stained towels and a room... More 

Travelers are raving about these Elmhurst hotels

Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed August 26, 2015

Even though it is designed for extended stay I was there only one night. Got an amazingly low rate from an resale site for day of stay. The hotel is easy to find just off a major tollway and near O'Hare Airport. I got the impression that they were very understaffed and mostly managed by several young people. That being... More 

Thank Cheesehead88
2 reviews
4 of 5 stars Reviewed July 27, 2015

The grounds are clean and welcoming. The staff was friendly. The room was quiet at night and we slept well. The laundry facilities were clean and everything worked well. The location was central to the events that we attended in Chicago. Downtown Elmhurst had coffee shops and great food. Visit Momma Maria's Italian for the best Italian food in the... More 

Thank edwardmO7226JZ
Appleton, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 27, 2015

The day we came in we paid a $100 deposit cash plus the cost of the room, we signed up for extended stay perks and were told that the discount would be applied at check our and we would get the difference back. While checking out the front desk person (Rosie) printed a receipt that indicated that we would get... More 

2 Thank Roger74tilin
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed July 14, 2015

Our first Extended Stay America visit and our expectations were something along the lines of a Hilton Garden Inn based on the photos and the price online. Wow were we disappointed. When we arrived we learned ice was only available from trays in the freezer in the room. Ok. But the trays had been picked over and there was nothing... More 

Thank Michelle S
Toronto, Canada
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed June 22, 2015

I was mislead by all the positive reviews but this place is a dump. On our 3-night stay we stayed in a different room each night. We suffered plagues that would have made Moses proud. The first room had a bug infestation, the second room a broken toilet. Maintenance is non-existent on weekends and it couldn't be fixed with a... More 

1 Thank w999
Sandy Springs, Georgia
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 20, 2015

I like this property because it was not around a lot of other hotels from what I could see. I did not like the fact that we had to stay so far outside of the city of Chicago. There customer service was ok. They are about typical as the other 2 star hotels. Grab and go breakfast is nothing really.... More 

Thank Evangelist S
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