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Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
A recent review
5 of 5 stars reviewed 3 weeks ago
the0ne09 Miami Beach, Florida
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71 reviews from our community

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    11
    5
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami Beach, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this location is very very professional and friendly! Extremely understanding and helpful. I would pick this hotel over most other hotels in the area just because of the service. I appreciate everything they do for me and am looking forward to making it back to my room here in a few hours once I'm off work!!

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for posting such a wonderful review of our hotel. I am proud of our staff for providing you with professional customer service. I am thrilled to read that we were able to accommodate you with a comfortable stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in... More 

La Vista, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Peaceful stay. Value for the money I paid. Nice location near airport. near interstate. Good service and cleanliness. This is the first time I stayed in this hotel and I will be back to this hotel. Kitchen is very handy where you can cook handful stuff.

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Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for your wonderful comments! The staff and I appreciate you taking the time to write a review of your stay. I am pleased to hear our location was convenient for you. The fully equipped kitchens in our rooms make preparing a meal very simple for our guests that do not want to eat out all the... More 

East Lansing, Michigan
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 4, 2015

Loved having a kitchen in the room, definitely made dinner and breakfast each day (full size fridge, microwave, stove top, sink). I also got a great deal for 3 nights, it only ended up costing $115 total through hotwire (I also was not aware I was getting this hotel until after I booked it). Requesting the dishes was really not... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the issues with the room keys and the absence of staff members at the front desk. In response to your feedback, I will be making sure our staff responds to guest requests in a timely manner. Still, the staff and I were happy to... More 

Burnsville, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 4, 2015

Overall my 30+ day stay here was a good experience. The best part is the desk staff. Mary, Betty and the other staff provided friendly, proffesional service that made my stay there a pleasant one. The place was clean and well managed. The area of the location was convieniant with close access to the expressway. They even had a guest... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. It is wonderful to read that our guests feel at home even when they away from home! The staff and I are very happy to know we were able to provide a friendly and professional experience while you transitioned to a new city. Our guest appreciation nights are always... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2015

For the Business trip I was on, it was good. Hard too find middle of two interstates. But knowing where to go helped. Had a smoking room on the 4th floor. Which was very unusual for this day and age. Not much of a continental breakfast. Coffee and a Muffin. Mostly just kick start.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of our property. I apologize that your experience was not what you expected. To uphold our company’s high standards, we will continue to do our best to provide each guest with a clean and comfortable room along with great customer service. Thanks to your feedback, we can continue to work... More 

Washington, IL
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 16, 2015

This hotel is pretty good as long as you know what to expect. This was my first time in an Extended Stay America property, and I'm REALLY glad I read the TripAdvisor reviews before staying here, they were very helpful! ESA skimps on a lot of things most hotels include to cut costs, most notably daily housekeeping service, soap &... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It was wonderful to receive your review! Thank you so much for taking the time to write about your experience here at the Extended Stay in Elmhurst. The staff and I were so happy to read that you enjoyed our fully equipped kitchens with our option to customize the kitchen for your stay. I apologize that your room appeared slightly... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

I had a wonderful time at this hotel. Was there about 6 weeks and loved it. I'm a contractor and being able to cook is a big thing, as well as having my dogs with me. These are both non-negotiable. This place is more or less for someone who is going long term, i.e. more than 2 weeks, and who... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for your great review. We are so glad that you and your furry friends had a great experience with us. We are also happy to hear that you enjoyed your fully equipped kitchen. Thank you again for your kind words. We hope to see you again soon. More 

Coimbatore, India
Top Contributor
93 reviews 93 reviews
45 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed November 11, 2014

Of course, one doesn't expect beyond the basic at Extended Stay. The highlights are clean sheets, very quiet environment, friendly staff. Free Wi-Fi was useful. Major problem was you have to request for glasses, cutlery etc. from the front desk - I think they should keep some default stuff for coffee and a snack. Pretty close to the airport and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry that our customizable kitchen packs were not fully explained to you; however, we are glad that you enjoyed your clean room and our friendly staff. We store our kitchenware in a sterile environment to ensure that our guests receive the cleanest items possible and... More 

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 14, 2014

It is nice to stay in this quiet extended stay hotels, specially when they really take care of you and treat you like a customer, not a reservation number. My stay was great, service was pristine. I will definitely use it again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for such a great review. We are so pleased to read that you received such excellent service during your stay with us. The staff and I appreciate such kind and wonderful feedback. We look forward to seeing you again in the future! More 

Crystal Beach, Florida
Top Contributor
78 reviews 78 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 7, 2014 via mobile

This hotel has no ice machines. There are ice trays and you make your own ice. Rooms do not have hair dryers. No coffee maker. Not even any glasses, not plastic, paper or glass. These items must be requested at the front desk, I believe the front desk clerk referred to this as their "fresh approach" or something like that.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time post a review of your stay. I am sorry to hear that our new fresh approach to the kitchens was not explained thoroughly for you. I will take the time and train the staff better to explain this policy in the future. I am grateful for the feedback you provided so we are able... More 

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