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Extended Stay America - Chicago - Elmhurst - O'Hare

Certificate of Excellence
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550 West Grand Avenue, Elmhurst, IL 60126
Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
ChemSteve Washington, IL
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65 reviews from our community

Traveler rating
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    21
    10
    5
    6
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10
5
14
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington, IL
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is pretty good as long as you know what to expect. This was my first time in an Extended Stay America property, and I'm REALLY glad I read the TripAdvisor reviews before staying here, they were very helpful! ESA skimps on a lot of things most hotels include to cut costs, most notably daily housekeeping service, soap &... More 

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1 review
5 of 5 stars Reviewed January 8, 2015

I had a wonderful time at this hotel. Was there about 6 weeks and loved it. I'm a contractor and being able to cook is a big thing, as well as having my dogs with me. These are both non-negotiable. This place is more or less for someone who is going long term, i.e. more than 2 weeks, and who... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for your great review. We are so glad that you and your furry friends had a great experience with us. We are also happy to hear that you enjoyed your fully equipped kitchen. Thank you again for your kind words. We hope to see you again soon. More 

Coimbatore, India
Top Contributor
93 reviews 93 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 11, 2014

Of course, one doesn't expect beyond the basic at Extended Stay. The highlights are clean sheets, very quiet environment, friendly staff. Free Wi-Fi was useful. Major problem was you have to request for glasses, cutlery etc. from the front desk - I think they should keep some default stuff for coffee and a snack. Pretty close to the airport and... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry that our customizable kitchen packs were not fully explained to you; however, we are glad that you enjoyed your clean room and our friendly staff. We store our kitchenware in a sterile environment to ensure that our guests receive the cleanest items possible and... More 

Dallas, Texas
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2014

It is nice to stay in this quiet extended stay hotels, specially when they really take care of you and treat you like a customer, not a reservation number. My stay was great, service was pristine. I will definitely use it again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for such a great review. We are so pleased to read that you received such excellent service during your stay with us. The staff and I appreciate such kind and wonderful feedback. We look forward to seeing you again in the future! More 

Crystal Beach, Florida
Top Contributor
76 reviews 76 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 7, 2014 via mobile

This hotel has no ice machines. There are ice trays and you make your own ice. Rooms do not have hair dryers. No coffee maker. Not even any glasses, not plastic, paper or glass. These items must be requested at the front desk, I believe the front desk clerk referred to this as their "fresh approach" or something like that.... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time post a review of your stay. I am sorry to hear that our new fresh approach to the kitchens was not explained thoroughly for you. I will take the time and train the staff better to explain this policy in the future. I am grateful for the feedback you provided so we are able... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

The staff was very helpful. My room had a kitchen, which was a great asset. My bed had a firm mattress, which I loved. Staff was friendly, and very attentive to my questions. Again, the kitchen was wonderful.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your room and your fully equipped kitchen. I am also thrilled that you received such excellent customer service from our staff. I will be sure to share this review with them. Once more, thank you for sharing your positive... More 

DC
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2014

Could not find hotel in Chicago week before Memorial Day. Referred to this location. For what I paid, I got a good size, clean room. But cooking smell of the previous occupant permeated & remained in the room throughout my stay. (Also- cooking smells from other rooms wafted into the hallways during dinner hour as well.) The nightly rate I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We were pleased to provide you with a clean room and friendly service. I am also glad that you liked the free Wi-Fi, grab-and-go breakfast, and our hotel's location. The staff and I would like to thank you again for posting your review. We look forward to... More 

Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 25, 2014

I Travel 100%. This is the nastiest room I have ever been in-everywhere else booked. If my kids were with me I would drive 100 miles to find other hotel! Asked for clean towels and tissue after 6 days, housekeeper say's no, go to desk. I stand at desk for 10 minutes 3 different times, no response. At this point... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Leann - I appreciate you bringing your experience to our attention. I am very sorry that our staff did not attend to your needs properly during your stay. As this hotel's manager, I can assure you that your comments are being taken very seriously and I am working with the staff to enhance our services. I am also coaching them... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 6, 2014

I've stayed here once before and recently returned while waiting on paperwork to go through on a house I bought. I stayed here for 4 months and it was a great stay! I really do feel like Extended Stay is a second home. The free WiFi is a huge plus & the rooms are very comfortable/modern. I reported that the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our free Wi-Fi and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that our level of cleanliness did not meet your expectations. Please know, I am working with the housekeeping staff to... More 

Woodstock, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed April 7, 2014

We booked this hotel last-minute through Hotwire for $42 and $40 respectively (a Friday and Saturday night). We were not expecting very much for that price. We were very pleasantly surprised by a modern, clean building, super-friendly staff, and a very clean, comfortable room with full-size fridge, microwave, and stovetop. A front-desk clerk called our room a few minutes after... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Carin - Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

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