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Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
A recent review
4 of 5 stars reviewed 6 days ago
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77 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 6 days ago NEW

The grounds are clean and welcoming. The staff was friendly. The room was quiet at night and we slept well. The laundry facilities were clean and everything worked well. The location was central to the events that we attended in Chicago. Downtown Elmhurst had coffee shops and great food. Visit Momma Maria's Italian for the best Italian food in the... More 

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Appleton, Wisconsin
1 review
1 of 5 stars Reviewed 6 days ago NEW

The day we came in we paid a $100 deposit cash plus the cost of the room, we signed up for extended stay perks and were told that the discount would be applied at check our and we would get the difference back. While checking out the front desk person (Rosie) printed a receipt that indicated that we would get... More 

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Travelers are raving about these Elmhurst hotels

Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Our first Extended Stay America visit and our expectations were something along the lines of a Hilton Garden Inn based on the photos and the price online. Wow were we disappointed. When we arrived we learned ice was only available from trays in the freezer in the room. Ok. But the trays had been picked over and there was nothing... More 

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Toronto, Canada
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed June 22, 2015

I was mislead by all the positive reviews but this place is a dump. On our 3-night stay we stayed in a different room each night. We suffered plagues that would have made Moses proud. The first room had a bug infestation, the second room a broken toilet. Maintenance is non-existent on weekends and it couldn't be fixed with a... More 

Was this review helpful? Yes 1
Sandy Springs, Georgia
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 20, 2015

I like this property because it was not around a lot of other hotels from what I could see. I did not like the fact that we had to stay so far outside of the city of Chicago. There customer service was ok. They are about typical as the other 2 star hotels. Grab and go breakfast is nothing really.... More 

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1 review
4 of 5 stars Reviewed May 31, 2015

Everything was clean. It had a full sized fridge and kitchen area to prepare food. The wifi in my room was slow and dropped out a few times but I was at the end of the building. There are banks, gas stations and fast food to the east and west. A five minute drive to the west on West Lake... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It was wonderful to read your review. I’m so glad to read that you enjoyed our fully equipped kitchens, convenient location and our clean and comfortable rooms. I’m thrilled we were able to provide you with a great stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Miami Beach, Florida
1 review
5 of 5 stars Reviewed April 30, 2015

The staff at this location is very very professional and friendly! Extremely understanding and helpful. I would pick this hotel over most other hotels in the area just because of the service. I appreciate everything they do for me and am looking forward to making it back to my room here in a few hours once I'm off work!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for posting such a wonderful review of our hotel. I am proud of our staff for providing you with professional customer service. I am thrilled to read that we were able to accommodate you with a comfortable stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in... More 

La Vista, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Peaceful stay. Value for the money I paid. Nice location near airport. near interstate. Good service and cleanliness. This is the first time I stayed in this hotel and I will be back to this hotel. Kitchen is very handy where you can cook handful stuff.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for your wonderful comments! The staff and I appreciate you taking the time to write a review of your stay. I am pleased to hear our location was convenient for you. The fully equipped kitchens in our rooms make preparing a meal very simple for our guests that do not want to eat out all the... More 

East Lansing, Michigan
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 4, 2015

Loved having a kitchen in the room, definitely made dinner and breakfast each day (full size fridge, microwave, stove top, sink). I also got a great deal for 3 nights, it only ended up costing $115 total through hotwire (I also was not aware I was getting this hotel until after I booked it). Requesting the dishes was really not... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the issues with the room keys and the absence of staff members at the front desk. In response to your feedback, I will be making sure our staff responds to guest requests in a timely manner. Still, the staff and I were happy to... More 

Burnsville, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 4, 2015

Overall my 30+ day stay here was a good experience. The best part is the desk staff. Mary, Betty and the other staff provided friendly, proffesional service that made my stay there a pleasant one. The place was clean and well managed. The area of the location was convieniant with close access to the expressway. They even had a guest... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. It is wonderful to read that our guests feel at home even when they away from home! The staff and I are very happy to know we were able to provide a friendly and professional experience while you transitioned to a new city. Our guest appreciation nights are always... More 

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