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Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5
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550 West Grand Avenue, Elmhurst, IL 60126
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Extended Stay America - Chicago - Elmhurst - O'Hare
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Ranked #4 of 5 Hotels in Elmhurst
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3 of 5 stars reviewed 2 weeks ago
Evangelist S Sandy Springs, Georgia
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
55 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 1 week ago

I was mislead by all the positive reviews but this place is a dump. On our 3-night stay we stayed in a different room each night. We suffered plagues that would have made Moses proud. The first room had a bug infestation, the second room a broken toilet. Maintenance is non-existent on weekends and it couldn't be fixed with a... More 

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Sandy Springs, Georgia
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I like this property because it was not around a lot of other hotels from what I could see. I did not like the fact that we had to stay so far outside of the city of Chicago. There customer service was ok. They are about typical as the other 2 star hotels. Grab and go breakfast is nothing really.... More 

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1 review
4 of 5 stars Reviewed 5 weeks ago

Everything was clean. It had a full sized fridge and kitchen area to prepare food. The wifi in my room was slow and dropped out a few times but I was at the end of the building. There are banks, gas stations and fast food to the east and west. A five minute drive to the west on West Lake... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It was wonderful to read your review. I’m so glad to read that you enjoyed our fully equipped kitchens, convenient location and our clean and comfortable rooms. I’m thrilled we were able to provide you with a great stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Miami Beach, Florida
1 review
5 of 5 stars Reviewed April 30, 2015

The staff at this location is very very professional and friendly! Extremely understanding and helpful. I would pick this hotel over most other hotels in the area just because of the service. I appreciate everything they do for me and am looking forward to making it back to my room here in a few hours once I'm off work!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for posting such a wonderful review of our hotel. I am proud of our staff for providing you with professional customer service. I am thrilled to read that we were able to accommodate you with a comfortable stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in... More 

La Vista, Nebraska
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Peaceful stay. Value for the money I paid. Nice location near airport. near interstate. Good service and cleanliness. This is the first time I stayed in this hotel and I will be back to this hotel. Kitchen is very handy where you can cook handful stuff.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for your wonderful comments! The staff and I appreciate you taking the time to write a review of your stay. I am pleased to hear our location was convenient for you. The fully equipped kitchens in our rooms make preparing a meal very simple for our guests that do not want to eat out all the... More 

East Lansing, Michigan
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 4, 2015

Loved having a kitchen in the room, definitely made dinner and breakfast each day (full size fridge, microwave, stove top, sink). I also got a great deal for 3 nights, it only ended up costing $115 total through hotwire (I also was not aware I was getting this hotel until after I booked it). Requesting the dishes was really not... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the issues with the room keys and the absence of staff members at the front desk. In response to your feedback, I will be making sure our staff responds to guest requests in a timely manner. Still, the staff and I were happy to... More 

Burnsville, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 4, 2015

Overall my 30+ day stay here was a good experience. The best part is the desk staff. Mary, Betty and the other staff provided friendly, proffesional service that made my stay there a pleasant one. The place was clean and well managed. The area of the location was convieniant with close access to the expressway. They even had a guest... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for posting a review of our property. It is wonderful to read that our guests feel at home even when they away from home! The staff and I are very happy to know we were able to provide a friendly and professional experience while you transitioned to a new city. Our guest appreciation nights are always... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 28, 2015

For the Business trip I was on, it was good. Hard too find middle of two interstates. But knowing where to go helped. Had a smoking room on the 4th floor. Which was very unusual for this day and age. Not much of a continental breakfast. Coffee and a Muffin. Mostly just kick start.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of our property. I apologize that your experience was not what you expected. To uphold our company’s high standards, we will continue to do our best to provide each guest with a clean and comfortable room along with great customer service. Thanks to your feedback, we can continue to work... More 

Travelers are raving about these Elmhurst hotels

Washington, IL
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 16, 2015

This hotel is pretty good as long as you know what to expect. This was my first time in an Extended Stay America property, and I'm REALLY glad I read the TripAdvisor reviews before staying here, they were very helpful! ESA skimps on a lot of things most hotels include to cut costs, most notably daily housekeeping service, soap &... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

It was wonderful to receive your review! Thank you so much for taking the time to write about your experience here at the Extended Stay in Elmhurst. The staff and I were so happy to read that you enjoyed our fully equipped kitchens with our option to customize the kitchen for your stay. I apologize that your room appeared slightly... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

I had a wonderful time at this hotel. Was there about 6 weeks and loved it. I'm a contractor and being able to cook is a big thing, as well as having my dogs with me. These are both non-negotiable. This place is more or less for someone who is going long term, i.e. more than 2 weeks, and who... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for your great review. We are so glad that you and your furry friends had a great experience with us. We are also happy to hear that you enjoyed your fully equipped kitchen. Thank you again for your kind words. We hope to see you again soon. More 

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