We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Elmhurst hotels

Extended Stay America - Chicago - Elmhurst - O'Hare

2.0 of 5 Hotel   |   550 West Grand Avenue, Elmhurst, IL 60126
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Extended Stay America - Chicago - Elmhurst - O'Hare
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Extended Stay America - Chicago - Elmhurst - O'Hare to your Saves list
Ranked #4 of 5 Hotels in Elmhurst
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed November 11, 2014
nvenky Coimbatore, India
Write a Review

63 reviews from our community

Traveler rating
    22
    21
    9
    5
    6
See reviews for
10
5
14
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (63)
  • Mar-May only
    (19)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (9)
All months
Coimbatore, India
Top Contributor
93 reviews 93 reviews
45 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 11, 2014

Of course, one doesn't expect beyond the basic at Extended Stay. The highlights are clean sheets, very quiet environment, friendly staff. Free Wi-Fi was useful. Major problem was you have to request for glasses, cutlery etc. from the front desk - I think they should keep some default stuff for coffee and a snack. Pretty close to the airport and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry that our customizable kitchen packs were not fully explained to you; however, we are glad that you enjoyed your clean room and our friendly staff. We store our kitchenware in a sterile environment to ensure that our guests receive the cleanest items possible and... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2014

It is nice to stay in this quiet extended stay hotels, specially when they really take care of you and treat you like a customer, not a reservation number. My stay was great, service was pristine. I will definitely use it again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you so much for such a great review. We are so pleased to read that you received such excellent service during your stay with us. The staff and I appreciate such kind and wonderful feedback. We look forward to seeing you again in the future! More 

Crystal Beach, Florida
Top Contributor
73 reviews 73 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 7, 2014 via mobile

This hotel has no ice machines. There are ice trays and you make your own ice. Rooms do not have hair dryers. No coffee maker. Not even any glasses, not plastic, paper or glass. These items must be requested at the front desk, I believe the front desk clerk referred to this as their "fresh approach" or something like that.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time post a review of your stay. I am sorry to hear that our new fresh approach to the kitchens was not explained thoroughly for you. I will take the time and train the staff better to explain this policy in the future. I am grateful for the feedback you provided so we are able... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

The staff was very helpful. My room had a kitchen, which was a great asset. My bed had a firm mattress, which I loved. Staff was friendly, and very attentive to my questions. Again, the kitchen was wonderful.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your room and your fully equipped kitchen. I am also thrilled that you received such excellent customer service from our staff. I will be sure to share this review with them. Once more, thank you for sharing your positive... More 

DC
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2014

Could not find hotel in Chicago week before Memorial Day. Referred to this location. For what I paid, I got a good size, clean room. But cooking smell of the previous occupant permeated & remained in the room throughout my stay. (Also- cooking smells from other rooms wafted into the hallways during dinner hour as well.) The nightly rate I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. We were pleased to provide you with a clean room and friendly service. I am also glad that you liked the free Wi-Fi, grab-and-go breakfast, and our hotel's location. The staff and I would like to thank you again for posting your review. We look forward to... More 

Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 25, 2014

I Travel 100%. This is the nastiest room I have ever been in-everywhere else booked. If my kids were with me I would drive 100 miles to find other hotel! Asked for clean towels and tissue after 6 days, housekeeper say's no, go to desk. I stand at desk for 10 minutes 3 different times, no response. At this point... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Leann - I appreciate you bringing your experience to our attention. I am very sorry that our staff did not attend to your needs properly during your stay. As this hotel's manager, I can assure you that your comments are being taken very seriously and I am working with the staff to enhance our services. I am also coaching them... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 6, 2014

I've stayed here once before and recently returned while waiting on paperwork to go through on a house I bought. I stayed here for 4 months and it was a great stay! I really do feel like Extended Stay is a second home. The free WiFi is a huge plus & the rooms are very comfortable/modern. I reported that the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our free Wi-Fi and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that our level of cleanliness did not meet your expectations. Please know, I am working with the housekeeping staff to... More 

Woodstock, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed April 7, 2014

We booked this hotel last-minute through Hotwire for $42 and $40 respectively (a Friday and Saturday night). We were not expecting very much for that price. We were very pleasantly surprised by a modern, clean building, super-friendly staff, and a very clean, comfortable room with full-size fridge, microwave, and stovetop. A front-desk clerk called our room a few minutes after... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Carin - Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Bellwood, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2014

I have stayed at numerous locations, however this hotel needs to have upgrades done. Old toilet seats, faucets are in need of replacement. The front desk staff was nice, but this isn't a location I would visit again, but it may be ok for others.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our friendly staff. Still, I’m disheartened to learn that our overall accommodations did not meet your expectations. Please know, I will meet with our entire staff to review our maintenance policies so that your experience is not repeated.... More 

Columbus, Ohio
2 reviews
4 of 5 stars Reviewed March 17, 2014

During my stay, I found some issues with cleanliness that didn't appease me, or I would have rated this 5 stars. Most of the dishes in the cupboards were still dirty, and the amount of soap in the room is just enough for a cup or so. However, the pros outweighed the cons and I would definitely stay here again.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Sarah – I want to thank you for taking the time to post a review of your stay. I am so pleased to know that our location and staff met your needs during your visit. I will be sure to share your kind remarks with our team. Still, I apologize that the cleanliness of your dishes did not meet your... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - Chicago - Elmhurst - O'Hare? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Chicago - Elmhurst - O'Hare

Address: 550 West Grand Avenue, Elmhurst, IL 60126
Phone Number:
Location: United States > Illinois > DuPage County > Elmhurst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Elmhurst - O'Hare 2*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Extended Stay, Priceline, TripOnline SA, Booking.com and Tingo so you can book your Extended Stay America - Chicago - Elmhurst - O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Elmhurst
Extended Stay Elmhurst
Elmhurst Extended Stay

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay