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Courtyard by Marriott Chicago Elmhurst/Oakbrook Area

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3.0 of 5
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370 North Route 83, Elmhurst, IL 60126
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1 room 1 adult
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Courtyard by Marriott Chicago Elmhurst\/Oakbrook Area
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233 Reviews from our TripAdvisor Community

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Elmhurst, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms, amenities and cleanliness are as a traveler would expect or need. The staff however, is outstanding. They are very pleasant, willing and able to attend to their guest needs. From Elizabeth and the others at the front desk to the building and food services personnel, they are all top notch. Very enjoyable stay. JW

Helpful?
Thank Jay W
Stillwater, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

From the check in to the Bistro, many staff members want to make sure your stay is going well. Feels like the show Cheers sometimes as they know your name when you come back. Great fireplace in the lobby to sit and relax w/ a beverage at the end of the day. Very good value - and close to major... More 

Helpful?
Thank Craig L
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Sometimes you wanna go, where everybody knows your naaame!! And They're always glad your caaame!! Yes we are always glad to see you and thank you so very much for taking the time to write a review on our hotel. The walking/running trail is a big hit during warm weather, we now try to keep all our guests warm and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Every employee that you meet always has a smile on their face. I have stayed her for business and I have held meetings here. I would highly recommend this property for both. They are extremely easy to work with.

Helpful?
Thank Brett B
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you so much for your kind words. As a Manager, I am very fortunate to have a staff that goes above and beyond to help all our guests. We do appreciate your recommendation to other travelers and look forward to seeing you on your next business trip to the area. More 

Saint Charles, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I felt the hotel met all of my expectations, I had read previous reviews about the Bistro being very nice, and I was not disappointed by my experience. I appreciate good customer service as I am in the hospitality trade as well. Very nice place, I will recommend to family members when visiting our area.

Helpful?
1 Thank Mary Y
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you for taking the time to review our hotel. We do appreciate the kind words expressed and are glad that you were not disappointed with your experience with us. Our Bistro offers a great selection of healthy food items for breakfast and dinner and if you can't find the time to sit-down we have options for a Grab &... More 

Tel Aviv, Israel
1 review
2 of 5 stars Reviewed 5 weeks ago

I stayed at the hotel on Oct 29-30. The hotel and room were ok, nothing fancy, but clean and spacious. I checked in with a prepaid voucher, and got a zero balance when I checked out. Later, when I got back home, I found out I was also charged for the room on my credit card that I left for... More 

Helpful?
Thank Nir H
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you for taking the time to review our hotel. I am so very sorry that you had a dispute with your credit card. Our computer system does not allow us to double charge a guest. At this point with very little details, the only possibility could be an authorization that was held for your incidentals, which is released immediately... More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 8, 2015

Although this property is a little hard to get in and out of, the rooms were nice and far enough off the flight path of O'Hare to be quiet and peaceful. Has a nice little bistro on site which came in handy on a cold December night in Chicago.

Helpful?
Thank Dave E
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you for taking the time to review our hotel. It does get a little tedious during rush hours to get into our parking lot. Please do call us direct on your next visit, where we can give you an alternative route via W Lake Street and Frontage Road. We are glad your had the time to try our Bistro,... More 

Hudsonville, Michigan
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 7, 2015

This is an older property that was remodeled. The result is overall pretty good. The lobby is nice with a cafe/bar area. The staff was pleasant and helpful at both check in/out. Parking is plentiful around the facility and the multiple entrances are nice once you figure out your way around. Although I didn't use the fitness room it look... More 

Helpful?
Thank Iamez1
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you so much for reviewing our hotel.We are glad your overall experience was good. We've designed the new Courtyard Lobby with you in mind. You can now come out of your room and enjoy an atmosphere that's all about functionality....with free wi-fi, loads of electrical outlets and complimentary computers, all within easy reach. We hope you found the time... More 

Euless, Texas
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed December 1, 2015

This hotel was not built by Marriott. It was a former Holiday Inn refurbished to be a Marriott. Marriott did everything right to modernize the property but it's just lipstick on a pig. It smells like a Holiday Inn (smoke). The room is modernized, but you can tell that they hurried it and hired poor contractors. The shower knob is... More 

Helpful?
Thank GaryKlimeck
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

I am so sorry to hear of your displeasure with our hotel on your recent trip. Our hotel 25+ years ago was a Comfort Inn, and Marriott has had several renovations since then in order to stay with the high standards of the brand. We are a 100% non smoking hotel. We are very sorry you experienced the smell of... More 

Duluth, Minnesota
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 23, 2015

We stayed there for 6 days on business and we noticed the staff getting together every morning. They were getting updates, recognizing Birthdays, etc.... As a result we experienced "bend over backwards" customer service! We were so impressed. Couple that with nicely appointed clean rooms, nice lobby and Bistro with very good food and we would happily go back there... More 

Helpful?
Thank rikimc
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

Thank you for taking the time to review our hotel. We are glad you experienced the 'bend over backwards' customer service, that we are known for. You are absolutely right, the entire crew gets together 7 days a week for a quick fun activity and recognition. We are also glad you found our rooms to be clean and enjoyed your... More 

Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 19, 2015

I am a loyal Marriott customer, frequent traveler, but this experience drove me to choose differently. The location of the hotel is difficult to get to, right next to a packed and loud highway, and worst of all, my non-smoking room smelled like smoke - so badlly. It was also pretty dingy. No other rooms were available, I terminated my... More 

Helpful?
Thank Liz B
ElmhurstCourtyard, General Manager at Courtyard by Marriott Chicago Elmhurst/Oakbrook Area, responded to this review

I am so sorry to hear that your stay with us fell short of your expectations. I can assure you that we take all concerns from our guests seriously and work to improve upon it. We are pleased to learn that our staff was fantastic, a trait that we are well known for. Our entire hotel is 100% non smoking... More 

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